Support Board
Date/Time: Mon, 10 Mar 2025 20:11:53 +0000
after changing to Denali charts are not displaying accurate data
View Count: 827
| [2022-04-01 15:39:58] |
| Ned_R - Posts: 16 |
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Please see below.. Edited on 2022-04-01 15:05:54 [2] 2022-04-01 14:56:55 UTC | Username : nader77 | | Status : Open If you need help activating this data feed, please ask us. I would like help using this new service data service; 1. Instead of just typing a symbol on a chart I have to type -NQTV instead. 2. Its taking forever to load these new symbols one by one on the chart as opposed to what I already had stored on my computer 3. A lot of these symbols like UBER,QQQ,BBBY-NQTV just to name a few are not loading on my intraday charts, just a few candles are loading 4. Is there a was to remove old files that contain my old historical data from my hard drive and just keeping the new files from the new data feed? where would the old files be located? All my charts are messed up now, I cant trade anymore. Is there a way to get phone support to expedite the process of fixing the charts after the change. I will pay for the phone support!! [1] 2022-03-15 23:54:29 UTC | Username : Sierra Chart Support | | Status : Open The BATS exchange which is part of the Sierra Chart Exchange Data Feed is being discontinued at the end of March 2022. This data feed is being canceled on your account at the end of March 2022. For real-time data for NASDAQ, NYSE, and AMEX (NYSE market) stocks, use the new high-performance, full order by order NASDAQ data feed. Full instructions are here: How to Use New NASDAQ Total View Data Feed If you need help activating this data feed, please ask us. The cost for using this new NASDAQ data feed will be less or equal to what you would be paying for the BATS exchange through the Sierra Chart Exchange Data Feed. |
| [2022-04-01 17:56:51] |
| Ned_R - Posts: 16 |
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Hi, I just paid $100 today 2022-04-01 and now I'm getting a message that reads "Usage Ending date: 2022-04-02" ??? |
| [2022-04-01 18:08:23] |
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We see 79 USD of credit on your account and your account will renew as explained here: Your usage time will automatically renew in 1 day (2022-04-02). Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2022-04-02.
There were also various deductions against the Services Balance today for the exchange fees and Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-01 18:09:28
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| [2022-04-01 18:47:43] |
| Ned_R - Posts: 16 |
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can you please also take the time to respond to my technical questions listed above. my charts are not displaying accurate data since moving to Denali, data on the interday chart seems to be missing and does not go back in time far enough!! can i move back to the old data feed? can i get help via phone? i cannot trade with my chars like this and would like to resolve this promptly. I will pay for support. thank you |
| [2022-04-01 19:40:30] |
| John - SC Support - Posts: 38547 |
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1. Instead of just typing a symbol on a chart I have to type -NQTV instead.
Yes, you need to do this to differentiate this data from the NASDAQ TotalView as opposed to our older U.S. Equities that we get from Barchart.2. Its taking forever to load these new symbols one by one on the chart as opposed to what I already had stored on my computer
Once you get the initial download done, it will speed up from there. But you are getting all new data for each symbol. 3. A lot of these symbols like UBER,QQQ,BBBY-NQTV just to name a few are not loading on my intraday charts, just a few candles are loading
You should have as much data as you are requesting. Make sure you have the '-NQTV' for all the symbols (you listed UBER, QQQ, without the -NQTV, but you did show it after BBBY, so we need to make sure that you are using the correct symbols).Also, refer to the following to download more data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Instructions to Download/View More Historical Intraday Data 4. Is there a was to remove old files that contain my old historical data from my hard drive and just keeping the new files from the new data feed? where would the old files be located?
Refer to the following: Chart Data and Chart Data Files: Deleting a Chart Data File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-01 19:40:49
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| [2022-04-01 19:54:00] |
| Ned_R - Posts: 16 |
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my charts have been set up and have been working exactly as they should with no issues involving downloading more data. I only noticed the issues with inaccurate data since moving over to Denali just this morning. Yes, there is "-NQTV" after every ticker name. once again, can i please get phone support? I will pay for it!!! it is more efficient to just remote into my system and find out what the problem is. Thank you for your time!! if possible kindly help me resolve this before Monday. I don't have working charts since this morning.
Date Time Of Last Edit: 2022-04-01 20:18:43
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| [2022-04-01 20:21:00] |
| John - SC Support - Posts: 38547 |
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There will definitely be a difference in the volume data. Refer to the following: How to Use New NASDAQ Total View Data Feed | Post: 301743 Otherwise, we need to understand what you are seeing as an issue with the data. Please give us a screenshot of what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 20:23:44] |
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The first thing is can you just provide an image of one of the charts with an issue following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage And first, re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Yes we can help you on the with remote assistance, but we are very busy, not likely be able to get to this until Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-01 20:24:23
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| [2022-04-01 20:28:37] |
| Ned_R - Posts: 16 |
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Below are two links to the same chart, one is NVDA from yesterday, the other is NVDA-NQTV from this morning after the change was made. https://www.sierrachart.com/image.php?Image=164884473845.png https://www.sierrachart.com/image.php?Image=1648844808316.png Delete all data and download seems to have done the trick, here is the problem though, 1. there used to be a way to download all symbols at once rather than one at a time if i have a file with all the symbols, can you point me there please? 2. after i download all symbols will I have to do delete all data and download for each symbol? That cant be the way. There are close to 7k symbols... if you are able to help me with remote assistance that would be great. let me know when please and the instructions to follow for the remote assistance. Until then, I will work with you via messages to try to resolve. please find attached the charts you requested. thank you. Date Time Of Last Edit: 2022-04-01 20:44:42
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| [2022-04-01 20:44:06] |
| John - SC Support - Posts: 38547 |
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Please check your Session Times for the -NQTV chart. Make sure it is set to cover the full 24 hours. Refer to: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-03 23:02:03
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| [2022-04-01 20:50:08] |
| Ned_R - Posts: 16 |
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Delete all data and download seems to have done the trick. here is the problem though: After i download all symbols using "Interday File Update List" will I have to do delete all data and download for each individual symbol when displayed on the chart from the edit menu? That can't be the way. There are close to 8k symbols... if you are able to help me with remote assistance that would be great. let me know when please and the instructions to follow for the remote assistance. Until then, I will work with you via messages to try to resolve. please find attached the charts you requested. thank you. Date Time Of Last Edit: 2022-04-01 21:33:29
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| [2022-04-07 16:39:03] |
| Sierra_Chart Engineering - Posts: 18735 |
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Yes we can help you with remote assistance. Let us know if today is a good day and we apologize for the delay. After i download all symbols using "Interday File Update List" will I have to do delete all data and download for each individual symbol when displayed on the chart from the edit menu? That can't be the way. There are close to 8k symbols... No. Only if there has been some issue with the downloading of historical data which would be from connectivity issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-07 16:39:31
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| [2022-04-09 19:28:12] |
| Ned_R - Posts: 16 |
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Are you guys available to remote in Monday 4/11/2022 between 12:00 and 1:00 EST? If yes, let me know what is the process. I've managed to download all -NQTV symbols, remove the old symbols but could not connect to service Friday morning and had to change service package to 12 in order for the data to download and start flowing in again. Will discuss further when you remote in. Thank you! Date Time Of Last Edit: 2022-04-09 19:29:12
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| [2022-04-10 23:39:25] |
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That does not make sense. Yes we can call at that time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-11 17:01:21] |
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We called and left a message. We did call very close to 1 PM. We apologize for being late.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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