Support Board
Date/Time: Sun, 09 Mar 2025 20:38:45 +0000
A TT Server is Down Affecting Sierra Chart Order Routing Service (not Teton)
View Count: 913
| [2022-03-09 20:47:56] |
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TT (Trading Technologies) has one or more servers down, and this is affecting the Sierra Chart Order Routing Service from our (Sierra Chart) Aurora server. This is not a Sierra Chart issue but an issue on the TT side. We are contacting TT about this. We had put out a notice to all of our customers using the older Sierra Chart Order Routing Service to move off of that service to our Teton order routing service. Full documentation is here: Sierra Chart Teton Futures Order Routing Take our advice get off of the older TT based order routing services as soon as possible. Immediately. Tomorrow. Please do not put any further reliance on TT. We put out these notices for a reason. Follow our advice. And follow it immediately. Thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-09 20:49:33
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| [2022-03-09 20:59:51] |
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This is the situation: 1. We have shutdown access to the affected server, for users using the Sierra Chart/TT based order routing service. You will now be connected to our server in a different data center which has got a connection to a TT server which is not affected by whatever this TT problem is. 2. Any OCO or Bracket orders managed on that Aurora server are no longer being managed until the connection is restored to TT from that Sierra Chart server for routing of orders for the older Sierra Chart order routing (not Teton). In this situation, monitor your position and orders carefully and if you do not see OCO or bracket order functionality working as expected, then manually take the appropriate action. Once again this is not a Sierra Chart server issue in any way. This is strictly a TT issue. Our servers and software are functioning completely normal and properly. We have never had a problem like this on our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-09 21:05:54
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| [2022-03-09 21:00:49] |
| Edge Clear - Posts: 17 |
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Traders, We once again want to encourage all traders on Sierra Chart to strongly consider making the move to Teton at Edge Clear. We are a launch member of this service with Sierra Chart and have made this process smooth and seamless for many traders already. You can start with this migration process immediately by filling out this form: https://edgeclear.com/sierrachart/#contact Here's some actual feedback from some of our traders: Was migrating your brokerage account over to Sierra Teton a smooth and efficient process? - Absolutely. Sent an email to Ian at Edge Clear and that was it. Completely smooth. - Yes! With Ian's help and the instructions provided it was very simple. - Very smooth, not a problem at all. - Yes, I was shocked how easy and quick the switch was. So far, the Teton execution feed has run smoothly for our many members. Why wait? Please contact us at https://edgeclear.com/sierrachart or by calling us at 773-832-8320 / 1-844-872-3320 (US and Canada only) or send us a private message. Edge Clear LLC Innovative. Transparent. Trader-Inspired. Derivatives trading is not suitable for all investors. Past performance is not necessarily indicative of future results. Testimonial is not indicative of future performance or success. Date Time Of Last Edit: 2022-03-10 15:24:59
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| [2022-03-09 21:38:02] |
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The TT server problem is resolved. We do have the connectivity back to TT right now. We are urging all users on the Sierra Chart order routing service (utilizing TT) to move off of this service as quickly as possible. We know a small number of users are not going to be able to move off. That is fine. Just provide us an explanation of why you want to stay. Once again we are not referring to the Teton order routing service. Teton has no involvement with TT at all. Teton has had solid connectivity since it was released. No issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-09 21:39:07
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| [2022-03-09 22:08:01] |
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This is the message from TT regarding this issue: We are aware of an issue impacting a sub-set of users using FIX Order Routing hosts in AR. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-09 22:19:53] |
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We have made a decision to shut down access to TT within 60 days, for most users using this older service. If you want to stay we will need a written explanation of why you need to stay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-09 22:21:01
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| [2022-03-10 13:14:51] |
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We made a decision to shut the service down for all users April 2, 2022. If you have a need to be on the service, we will discuss options with you. If you need more time, to migrate off of the Sierra Chart/TT Order Routing Service, we will give you more time. We will be accommodating. But we also need to set a deadline, for those who have no reason to be on the service any longer. That is most of the users. We need to get you off immediately! And for Trading Technologies customers, we offer a superb solution with trading and charting and market data, and order routing. All very high-quality, and extremely cost efficiently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-10 14:12:01
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| [2022-03-10 14:59:31] |
| Stage 5 Trading - Posts: 155 |
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Stage 5 takes great pride in helping traders transition as seamlessly as possible to Teton Order Routing. We believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. We have already moved a number of people from TT to Teton seamlessly. We truly believe that Teton is a much better solution. In our opinion, Teton is a state-of-the-art solution direct into the exchange. We have had great feedback at Stage 5 on the use of Teton so far. We highly encourage you to make the relatively painless swap with Stage 5. In addition, Teton Order Routing has ZERO transaction fees, so TT traders will save $0.10 per contract on transaction fees alone! On top of that, if you open an account at Stage 5 using Sierra Chart Teton Order Routing, you will receive $0.20 per side commissions on the micros and $0.45 commissions on non-micros plus exchange and regulatory fees. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ Below you will find some experiences from our traders with Teton Order Routing. How does Sierra Teton perform versus your previous data feed? - I was using Sierra's TT order routing via Dorman. The Teton order routing is noticeably faster, and the acct balance updates faster. - Previously Denali/TT routing. Its working really well. Possibly a bit quicker to report the fill than TT but I could be imagining it :-). Both TT/Teton are great and I much prefer having a single data/trading feed over a separate connection (eg CQG/Gain) as previously - fewer things to go wrong! And obviously with Teton not charging for fills this can make a big difference to costs when trading micros. - I believe I was previously using Sierra Chart’s TT based order routing service. I haven’t noticed a difference, which I consider to be a positive. Was migrating your brokerage account over to Sierra Teton a smooth and efficient process? - Yes, just follow the instructions, everything is explained. - Migrating was very easy, you did an awesome job! - Could not get any better. Highly efficient - Yes indeed that was smooth You guys were spot on with your work and communication and with a bit of testing today looks like it will be a solid connection - Extremely quick No issues whatsoever. - Yes, thanks to Byron. SierraCharts docs on Teton were also helpful. - Thank you very much for your help in opening the account. The process is very good. - Migrating the account was easy and painless. Sierra and Stage 5 representatives were always quick to respond to my emails. If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account We are here to help, so please let us know how we can best assist you! Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. Testimonials are not necessarily indicative of future performance or success and may not represent the opinion of all participants. There was no compensation to the trader for this opinion. Date Time Of Last Edit: 2022-03-10 18:26:07
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