Support Board
Date/Time: Mon, 10 Mar 2025 02:02:21 +0000
Post From: A TT Server is Down Affecting Sierra Chart Order Routing Service (not Teton)
| [2022-03-09 20:59:51] |
| |
|
This is the situation: 1. We have shutdown access to the affected server, for users using the Sierra Chart/TT based order routing service. You will now be connected to our server in a different data center which has got a connection to a TT server which is not affected by whatever this TT problem is. 2. Any OCO or Bracket orders managed on that Aurora server are no longer being managed until the connection is restored to TT from that Sierra Chart server for routing of orders for the older Sierra Chart order routing (not Teton). In this situation, monitor your position and orders carefully and if you do not see OCO or bracket order functionality working as expected, then manually take the appropriate action. Once again this is not a Sierra Chart server issue in any way. This is strictly a TT issue. Our servers and software are functioning completely normal and properly. We have never had a problem like this on our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-09 21:05:54
|