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OneUp trading account evaluation

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[2021-11-04 17:51:14] #1 [Go To First Post]
rrothenbuhler - Posts: 7
Hi, I do have problems regarding the account I open with OneUp for evaluation. On Sierra Chart I can see the account balance but when I try to trade it is impossible to get filled. In Resumé I can place my order on the DOM, however nothing happen. It seems the orders are ignored. Thanks for any help to resolve this problem Best https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56542 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56543

[2021-11-04 18:13:31] #2 [Go To First Post]
John - SC Support - Posts: 38327
First, make sure you are on the current release of software to ensure you have any/all changes that may have occurred. To do this, follow the instructions at the following link: Software Download: Fast Update Second, make sure you are fully setup and connected to the correct server for your OneUp account. Refer to the Rithmic setup instructions at the following link (you will need to check the server setting with OneUp): Rithmic Trading Platform Service: Setup Instructions And finally, if you are still having a problem placing a trade from Sierra Chart to OneUp, then open your Trade Service Log after you place the trade and copy the information from that log to this thread so we can see what errors you are getting. Refer to the following: Trading Information Windows: Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-11-05 06:29:08] #3 [Go To First Post]
rrothenbuhler - Posts: 7
I did everything from point 1 & 2. Please find below the messages from LOG: TradeActivity files query time: 0.242992 seconds. Entries: 0. Current queries: 2 \| 2021-11-05 07:13:44.208 TradeActivity files query time: 0.005593 seconds. Entries: 4. Current queries: 1 \| 2021-11-05 07:13:44.213 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2021-11-05 07:13:50.848 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-05 07:13:50.971 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-05 07:13:50.971 Rithmic Direct - DTC \| Received 1 accounts from service. \| 2021-11-05 07:13:50.971 TradeActivity files query time: 0.005275 seconds. Entries: 0. Current queries: 2 \| 2021-11-05 07:13:50.976 Rithmic Direct - DTC \| Requesting historical order fills for account RonaldRothenbuhlerOUP2520211104. Start Date-Time UTC: 2021-11-04 16:46:39 \| 2021-11-05 07:13:50.977 TradeActivity files query time: 0.260795 seconds. Entries: 0. Current queries: 1 \| 2021-11-05 07:13:51.237 Rithmic Direct - DTC \| Requesting historical account balances for account RonaldRothenbuhlerOUP2520211104. Start date-time UTC: 2020-04-26 06:13:51 \| 2021-11-05 07:13:51.237 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-11-05 07:13:53.825 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| 2021-11-05 07:13:53.951 Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-05 07:13:53.951 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2021-11-05 07:19:08.576 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-05 07:19:08.698 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-05 07:19:08.698 Rithmic Direct - DTC \| Received 1 accounts from service. \| 2021-11-05 07:19:08.698 TradeActivity files query time: 0.002009 seconds. Entries: 0. Current queries: 2 \| 2021-11-05 07:19:08.700 Rithmic Direct - DTC \| Requesting historical order fills for account RonaldRothenbuhlerOUP2520211104. Start Date-Time UTC: 2021-11-04 16:46:39 \| 2021-11-05 07:19:08.700 TradeActivity files query time: 0.234867 seconds. Entries: 0. Current queries: 1 \| 2021-11-05 07:19:08.934 Rithmic Direct - DTC \| Requesting historical account balances for account RonaldRothenbuhlerOUP2520211104. Start date-time UTC: 2020-04-26 06:19:08 \| 2021-11-05 07:19:08.935 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-11-05 07:19:11.580 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| 2021-11-05 07:19:11.710 * Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-05 07:19:11.710 * Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2021-11-05 07:20:58.357 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-05 07:20:58.481 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-05 07:20:58.481 Rithmic Direct - DTC \| Received 1 accounts from service. \| 2021-11-05 07:20:58.481 TradeActivity files query time: 0.005425 seconds. Entries: 0. Current queries: 2 \| 2021-11-05 07:20:58.486 Rithmic Direct - DTC \| Requesting historical order fills for account RonaldRothenbuhlerOUP2520211104. Start Date-Time UTC: 2021-11-04 16:46:39 \| 2021-11-05 07:20:58.486 TradeActivity files query time: 0.250061 seconds. Entries: 0. Current queries: 1 \| 2021-11-05 07:20:58.736 Rithmic Direct - DTC \| Requesting historical account balances for account RonaldRothenbuhlerOUP2520211104. Start date-time UTC: 2020-04-26 06:20:58 \| 2021-11-05 07:20:58.736 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-11-05 07:21:01.358 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| 2021-11-05 07:21:01.486 * Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-05 07:21:01.486 *

[2021-11-05 13:38:22] #4 [Go To First Post]
John - SC Support - Posts: 38327
Did you try to place a trade during the time from which the Service Log above is from? We are not seeing any errors related to a trade. Also, check your Trade Window and ensure the Account is correct. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-11-05 18:57:22] #5 [Go To First Post]
rrothenbuhler - Posts: 7
Hi, no I didn't. I stop after the last try when orders were taken. I will try again on Monday because I can see some changes on the Current Selected Service List with Rithmic. Come back to you if I can take any trades on Monday. Best Ronald

[2021-11-08 08:27:47] #6 [Go To First Post]
rrothenbuhler - Posts: 7
Hello, I did try again this morning but no trade again. Best Ronald


IMG_4557.JPG / V - Attached On 2021-11-08 08:26:35 UTC - Size: 2.47 MB - 141 views IMG_4556.JPG / V - Attached On 2021-11-08 08:26:42 UTC - Size: 2.49 MB - 144 views

[2021-11-08 10:56:58] #7 [Go To First Post]
Spinoza - Posts: 62
I had exactly the same problem. On top of the market data issues and, after persevering for a long time, I finally decided to give up. Date Time Of Last Edit: 2021-11-08 11:04:25

[2021-11-08 15:26:26] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18623
Based upon what we see in post #6, the Rithmic server is not responding to an order you have submitted. We want to get more details about this so we can submit to Rithmic. Follow the instructions here to get us the lines from the Trade Activity Log for that order: Trade Activity Log: Providing Trade Activity Log Data Lines to Support (Providing Trade Activity Log Data to Support) Regarding post #7, is this with an actual live trading account or with a service like this One up trader? There are other supported Trading services you can use instead of Rithmic: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-08 16:33:00

[2021-11-09 08:52:00] #9 [Go To First Post]
rrothenbuhler - Posts: 7
This morning I used a new computer and I downloaded Sierra Chart. I try again but same result. Find below the log: TradeActivity files query time: 0.000271 seconds. Entries: 0. Current queries: 2 \| 2021-11-09 08:14:29.749 TradeActivity files query time: 0.000195 seconds. Entries: 0. Current queries: 2 \| 2021-11-09 08:14:29.749 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2021-11-09 08:17:29.157 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-09 08:17:29.284 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-09 08:17:29.284 Rithmic Direct - DTC \| Received 1 accounts from service. \| 2021-11-09 08:17:29.284 TradeActivity files query time: 0.002254 seconds. Entries: 0. Current queries: 2 \| 2021-11-09 08:17:29.286 Rithmic Direct - DTC \| Requesting historical order fills for account RonaldRothenbuhlerOUP2520211104. Start Date-Time UTC: 2020-04-30 08:17:29 \| 2021-11-09 08:17:29.287 TradeActivity files query time: 0.001486 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:17:29.288 Rithmic Direct - DTC \| Requesting historical account balances for account RonaldRothenbuhlerOUP2520211104. Start date-time UTC: 2020-04-30 08:17:29 \| 2021-11-09 08:17:29.288 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-11-09 08:17:32.137 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:17:32.272 Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-09 08:17:32.272 TradeActivity files query time: 0.000044 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:31:55.505 TradeActivity files query time: 0.000064 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:32:29.071 Flagging to reload Trades list in charts \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-09 08:34:22.161 TradeActivity files query time: 0.001237 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:34:22.211 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2173. Service Order ID: (none). Symbol: NQZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:34:49.609 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2173. Service Order ID: (none). Symbol: NQZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:35:05.927 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2173. Service Order ID: (none). Symbol: NQZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:35:33.827 * Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2021-11-09 08:35:40.079 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-09 08:35:40.207 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-09 08:35:40.207 Rithmic Direct - DTC \| Received 1 accounts from service. \| 2021-11-09 08:35:40.207 TradeActivity files query time: 0.004315 seconds. Entries: 0. Current queries: 2 \| 2021-11-09 08:35:40.211 Rithmic Direct - DTC \| Requesting historical order fills for account RonaldRothenbuhlerOUP2520211104. Start Date-Time UTC: 2020-04-30 08:35:40 \| 2021-11-09 08:35:40.212 TradeActivity files query time: 0.003192 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:35:40.215 Rithmic Direct - DTC \| Requesting historical account balances for account RonaldRothenbuhlerOUP2520211104. Start date-time UTC: 2020-04-30 08:35:40 \| 2021-11-09 08:35:40.215 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-11-09 08:35:43.067 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:35:43.195 Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-09 08:35:43.195 Trading server did not acknowledge new order \| Symbol: NQZ1.CME \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| InternalOrderID: 2173 \| Current Status: Order Sent \| 2021-11-09 08:35:43.197 * TradeActivity files query time: 0.001736 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:38:37.194 Flagging to reload Trades list in charts \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-09 08:38:46.234 TradeActivity files query time: 0.000027 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:38:46.282 TradeActivity files query time: 0.003441 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:39:24.488 Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2174. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:39:32.053 * Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2021-11-09 08:40:33.904 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-09 08:40:34.029 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: RonaldRothenbuhlerOUP2520211104. \| 2021-11-09 08:40:34.029 Rithmic Direct - DTC \| Received 1 accounts from service. \| 2021-11-09 08:40:34.029 TradeActivity files query time: 0.005829 seconds. Entries: 0. Current queries: 2 \| 2021-11-09 08:40:34.035 Rithmic Direct - DTC \| Requesting historical order fills for account RonaldRothenbuhlerOUP2520211104. Start Date-Time UTC: 2020-04-30 08:40:34 \| 2021-11-09 08:40:34.035 TradeActivity files query time: 0.004227 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:40:34.040 Rithmic Direct - DTC \| Requesting historical account balances for account RonaldRothenbuhlerOUP2520211104. Start date-time UTC: 2020-04-30 08:40:34 \| 2021-11-09 08:40:34.040 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-11-09 08:40:36.928 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:40:37.054 Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-09 08:40:37.054 Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2175. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:40:45.493 * Flagging to reload Trades list in charts \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-09 08:40:50.934 TradeActivity files query time: 0.001876 seconds. Entries: 0. Current queries: 1 \| 2021-11-09 08:40:50.971 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2176. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:40:59.425 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2176. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:41:12.830 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2176. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:41:13.318 * Requesting order status for non-responsive order. Time since last action: 56.7 seconds \| Symbol: RTYZ1.CME \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| InternalOrderID: 2176 \| Current Status: Order Sent \| 2021-11-09 08:42:10.009 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 2176. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:42:40.055 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2177. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:44:10.801 * Requesting order status for non-responsive order. Time since last action: 59.2 seconds \| Symbol: RTYZ1.CME \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| InternalOrderID: 2177 \| Current Status: Order Sent \| 2021-11-09 08:45:10.113 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 2177. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:45:40.113 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2178. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:47:02.534 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2178. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:47:24.219 * Requesting order status for non-responsive order. Time since last action: 55.8 seconds \| Symbol: RTYZ1.CME \| TradeAccount: RonaldRothenbuhlerOUP2520211104 \| InternalOrderID: 2178 \| Current Status: Order Sent \| 2021-11-09 08:48:20.183 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 2178. Service Order ID: (none). Symbol: RTYZ1.CME. Account: RonaldRothenbuhlerOUP2520211104 \| 2021-11-09 08:48:50.245 *

[2021-11-10 14:45:49] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 18623
We have to let Rithmic know about this. This is going to be a Rithmic server issue. What is the time zone, of that log above? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-10 14:46:40

[2021-11-11 14:59:38] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have an answer from Rithmic. We really needed the Trade Activity Log data in order to clearly identify the problem but we know what the issue is. Your account identifier is longer than 31 characters. It needs to be shortened to no more than 31. Contact your account provider and have them resolve this. Let us know you received this response. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-11 15:00:02

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