Support Board
Date/Time: Sat, 01 Mar 2025 08:55:02 +0000
unable to connect
View Count: 674
| [2021-09-10 15:53:54] |
| User740709 - Posts: 153 |
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Hello, I started my SC platform today and I am unable to connect. I use your Denali datafeed, clearing via Rithmic and the platform refuses to connect, I am not sure where the problem is, the data do not stream and the log includes the error code 10053 and 10061. Could you please help? Thank you. One more thing to add, delayed data stopped showing as well. The platform datafeed is completely dead. Could you help? Thank you. |
| [2021-09-10 15:57:09] |
| John - SC Support - Posts: 38292 |
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We see that you are setup to use the old Rithmic connection. It is possible that it is no longer being supported by Rithmic. Certainly, we will be ending support for it soon, so you should change to the new interface anyway. To do this, go through these Setup Instructions: Rithmic Trading Platform Service: Setup Instructions After that is all setup, let us know if you are continuing to have issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 16:40:52] |
| User740709 - Posts: 153 |
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Unfortunately, when I tried it, I got a message saying "Premission denied" when I try the instruction for the new connection Rithmic Direct DTC. Also I not sure about all the passwords. I have only one for my account, I do not have any datafeed from Rithmic so naturally I have no passwords for that. Could you please advice? Thank you. Regards, H |
| [2021-09-10 16:51:36] |
| User740709 - Posts: 153 |
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Hello, I went through the procedure once again and now I am connected. However, previously, I had 15 days of historical tick data from your denali datafeed for my Market Depth study and now I do not have it. Also, the message at the start about your denali data for Eurex started to appear again. Could you advice? Thank you. Regards, H. |
| [2021-09-10 17:11:14] |
| John - SC Support - Posts: 38292 |
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However, previously, I had 15 days of historical tick data from your denali datafeed for my Market Depth study and now I do not have it.
As long as you are referring to the EUREX data, which you get from us, then nothing should have changed. Ensure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. Also, make sure you go through the instructions to get the historical market depth data to ensure that everything is setup properly. It should not have changed, but best to check the basics first. You will find the information here: Market Depth Historical Graph: Downloading Of Historical Market Depth Data Also, the message at the start about your denali data for Eurex started to appear again.
Which message is this? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 17:24:40] |
| User740709 - Posts: 153 |
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Thank you. Yes, that is set to Yes, that has not changed. However, as you see from the screenshot, Market Depth does not show any data before the time I switched shown by the Chart Values Tool (crosshair). One thing that comes to my mind is the Contract Symbol, which caused the issue I had in the morning. The Symbol looks different. It is FGBL1221-EUREX for Rithmic Trading connection but FGBL1221.EUREX for Rithmic Direct DTC. Can that be the reason for denali datafeed to not recognize it and load the history? Thanks. H. Date Time Of Last Edit: 2021-09-10 17:25:38
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 MarketDepth.png / V - Attached On 2021-09-10 17:24:27 UTC - Size: 36.24 KB - 150 views |
| [2021-09-10 18:33:54] |
| John - SC Support - Posts: 38292 |
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It does not have anything to do with the symbol. The first thing that needs to be understood is whether there really is not any Market Depth Historical Data showing in that area, or if it is just at such a low level that the coloring is the same (or similar) to the background. Please display the quantity numbers with the Market Depth Historical Graph and see if there is data in that area or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 19:20:44] |
| User740709 - Posts: 153 |
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OK. Here is the prior setup with Rithmic Trading (what I had the whole day on before 18:39). THere is no need to display the numbers. Please advice. Regards, H. |
| MarketDepthPrior.png / V - Attached On 2021-09-10 19:20:40 UTC - Size: 57.5 KB - 154 views |
| [2021-09-11 08:12:41] |
| User740709 - Posts: 153 |
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And, of course, thank you. I forgot to include it in my last post as it was late in my time zone... I appreciate what you do. Thank you. H. |
| [2021-09-11 08:24:05] |
| User740709 - Posts: 153 |
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And below is the notification that has started to display again when I start the platform. Since I use your EUREX Denali datafeed, it makes me a bit concerned about what it may mean that I am seeing this again. Thank you. (Text removed) Date Time Of Last Edit: 2021-09-17 11:25:20
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| [2021-09-12 19:19:44] |
| John - SC Support - Posts: 38292 |
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With regards to the Market Depth data, we are not sure whether you are still having an issue or not. Let us know where things stand. As to the message about the EUREX data, that is something that may come up now and again, but it does not have anything to do with your setup. Those messages will come up whenever there is something new that has been added. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-13 07:01:38] |
| User740709 - Posts: 153 |
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With regards to the Market Depth data, we are not sure whether you are still having an issue or not. Let us know where things stand.
Hello John, I am afraid that it did not go away. Here is one of the many lines that are in my Message Log when starting the platform: FGBL1221-EUREX [CBV] 30 Sec #12 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-08-30 11:22:30. Next Bar Date Time: 2021-08-30 09:22:30. Filename: FGBL1221-EUREX.scid | 2021-09-13 07:42:07.172 I am not sure if you can deduce anything useful from that but unfortunately, the "Combine Trades into Original Summary Trade" option still does not work properly for me. Could you please see to it? Huge thanks. Regards, H. |
| [2021-09-13 10:04:48] |
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I am not sure if you can deduce anything useful from that but unfortunately, the "Combine Trades into Original Summary Trade" option still does not work properly for me. We intend to be looking at this, this week. This is very involved analysis and debugging. And it would seem as though there is something not right on the EUREX side regarding this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-17 11:27:13] |
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We have determined the reason for this problem and we will have a solution implemented and to be released before Monday: Here is one of the many lines that are in my Message Log when starting the platform:
FGBL1221-EUREX [CBV] 30 Sec #12 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-08-30 11:22:30. Next Bar Date Time: 2021-08-30 09:22:30. Filename: FGBL1221-EUREX.scid | 2021-09-13 07:42:07.172 I am not sure if you can deduce anything useful from that but unfortunately, the "Combine Trades into Original Summary Trade" option still does not work properly for me. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 11:27:40
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| [2021-09-29 09:17:34] |
| User740709 - Posts: 153 |
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Hello, Any news on the solution you mentioned? I am asking because I have some more concerns about the way, the data get skewed due to the problems described above. Please find attached a screenshot of unfiltred and filtred numbers bars next to each other. The part on the left is unfiltered, the part on the right is filtered to show trades greater than 249. As you can see, the unfiltered part shows smaller number of contracts traded compared to the filtered part. And as in the issue above, the unfiltered numbers bars do not combine trades into original summary trade, while the filtered numbers bars combine them. Thank you for looking into it. Regards, H. Date Time Of Last Edit: 2021-09-29 09:17:49
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Private File |
| [2021-09-29 12:04:05] |
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Yes this has been released. Update to the latest Sierra Chart version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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