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Date/Time: Thu, 27 Feb 2025 06:13:53 +0000



setting up a second computer

View Count: 620

[2021-06-21 16:12:52]
Shlomi.B - Posts: 50
Hi,

I just finished setting up sierra charts on a laptop for travel, this is my second terminal. I have a desktop with SC on it and its my main terminal. after going through the processes of setting everything up I connected to data I am getting delayed data. How do I change that to live data? I went through the setup process and it doesnt seem to be working.
Please help.

thank you
[2021-06-21 18:32:23]
John - SC Support - Posts: 38222
Keep in mind that although you are allowed to run the Sierra Chart software on 2 different computers at the same time, the data does not have the same rules. The exchanges, require that you pay twice if you want to get the data on 2 different computers at the same time. But, as long as you are only connected to one or the other at the same time, then there is not a problem.

But, we think that you probably had both connected at the same time. Make sure that this is not the case and that the Laptop is the only one running Sierra Chart at that time and see if you are able to get the real-time data. If not, then get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-22 05:56:29]
Shlomi.B - Posts: 50
First, thank you for taking the time to review my issue.

I tried clearing it and then disconnecting and connecting again and the problem remains the same. I also noticed that in global settings /
Data / trade service setting its connected to SC /TT Futures order routing (trading) and on my main work station (the one I have no issues of real time data) it appears as SC /TT Futures order routing data and trading. I dont have that option on my laptop sierra chart.
below is the full log.
Looking forward to your reply.

Software version: 2276 64-bit | 2021-06-22 01:49:05.379
Primary Thread ID: 2648 | 2021-06-22 01:49:05.379
Usage end date: 2022-01-27 | 2021-06-22 01:49:05.379
Enabled for: Advanced Features 2. | 2021-06-22 01:49:05.379
Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 01:49:05.379
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-22 01:49:05.379
Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-22 01:49:05.379
Enabled for exchange2: CME (Trading Account Required) | 2021-06-22 01:49:05.379
Enabled for exchange2: CBOT (Trading Account Required) | 2021-06-22 01:49:05.379
Enabled for exchange2: COMEX (Trading Account Required) | 2021-06-22 01:49:05.379
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-06-22 01:49:05.379
Allow Support for Sierra Chart Data Feeds is disabled. | 2021-06-22 01:49:05.379
Current selected Data/Trading service: SC/TT Futures Order Routing | 2021-06-22 01:49:05.379
Custom symbol settings values: enabled | 2021-06-22 01:49:05.379
Chart Update Interval: 500 | 2021-06-22 01:49:05.379
Intraday Data Storage Time Unit: 0 | 2021-06-22 01:49:05.379
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-22 01:49:05.379
2021-06-22 05:49:05 Local computer time in UTC | 2021-06-22 01:49:05.379
2021-06-22 01:49:05 Local computer time in SC Time Zone | 2021-06-22 01:49:05.379
2021-06-21 21:27:45 Server time in UTC | 2021-06-22 01:49:05.380
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-22 01:49:05.380
Program path: C:\SierraChart\ | 2021-06-22 01:49:05.380
Data Files path: C:\SierraChart\Data\ | 2021-06-22 01:49:05.380
OS Version Number: 10.0 | 2021-06-22 01:49:05.382
Locale Setting: C | 2021-06-22 01:49:05.382
DLLs: UserContributedStudies_64.dll | 2021-06-22 01:49:05.382
Allowed protected custom studies: | 2021-06-22 01:49:05.382

File >> Disconnect selected. | 2021-06-22 01:49:18.103
SC/TT Futures Order Routing | Waiting for socket receive thread to end | 2021-06-22 01:49:18.136
DTC Client socket (1) | CloseSocket call. | 2021-06-22 01:49:18.136
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:18.136
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-06-22 01:49:18.137
DTC Client socket (2) | CloseSocket call. | 2021-06-22 01:49:18.137
SC DTC Data with Market Depth | Disconnected from the server. | 2021-06-22 01:49:18.137
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-06-22 01:49:18.137
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:18.137
DTC Client socket (4) | CloseSocket call. | 2021-06-22 01:49:18.138
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-06-22 01:49:18.138
SC/TT Futures Order Routing | Disconnected. | 2021-06-22 01:49:18.138
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:18.138
DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-06-22 01:49:18.211
DTC Client socket (1) | Closed. | 2021-06-22 01:49:18.211
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 01:49:18.234
DTC Client socket (2) | Closed. | 2021-06-22 01:49:18.234

SC/TT Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-06-22 01:49:24.332
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-06-22 01:49:24.362
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 01:49:24.362
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-06-22 01:49:24.362
SC/TT Futures Order Routing | Network connection to server complete. | 2021-06-22 01:49:24.426
SC/TT Futures Order Routing | Starting socket receive thread. | 2021-06-22 01:49:24.426
SC/TT Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-06-22 01:49:24.426
SC/TT Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:24.639
SC/TT Futures Order Routing | Sending logon request message. | 2021-06-22 01:49:24.639
SC/TT Futures Order Routing | Received logon response. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Server Name: SC DTC Server. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Trading is supported. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | OCO Orders supported. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Bracket Orders supported. | 2021-06-22 01:49:24.707
SC/TT Futures Order Routing | Connected to server complete. | 2021-06-22 01:49:24.707
Triggering next historical data download in queue. | 2021-06-22 01:49:24.709
Triggering next historical data download in queue. | 2021-06-22 01:49:24.709
Triggering next historical data download in queue. | 2021-06-22 01:49:24.709
Triggering next historical data download in queue. | 2021-06-22 01:49:24.709
Updated verified funded futures trading account ending date to: 2021-07-22 05:49:24 | 2021-06-22 01:49:24.709
SC DTC Data with Market Depth | Starting real-time market data updates for: UVOL-NYSE. ID: 1 Service code: statscalc | 2021-06-22 01:49:24.778
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-06-22 01:49:24.778
SC DTC Data with Market Depth | Requesting security definition data for: UVOL-NYSE. ID: 1 | 2021-06-22 01:49:24.778
Added historical Intraday data request for UVOL-NYSE to the queue. | 2021-06-22 01:49:24.779
Intraday data recording state for symbol UVOL-NYSE is set to download 'Pending'. | 2021-06-22 01:49:24.779
TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol UVOL-NYSE. Download ID: 221 | 2021-06-22 01:49:24.779
SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-NYSE. ID: 2 Service code: statscalc | 2021-06-22 01:49:24.779
SC DTC Data with Market Depth | Requesting security definition data for: DVOL-NYSE. ID: 2 | 2021-06-22 01:49:24.779
DTC Client socket (2) | Creating socket. | 2021-06-22 01:49:24.779
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 01:49:24.779
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:24.779
Added historical Intraday data request for DVOL-NYSE to the queue. | 2021-06-22 01:49:24.779
Intraday data recording state for symbol DVOL-NYSE is set to download 'Pending'. | 2021-06-22 01:49:24.779
TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol DVOL-NYSE. Download ID: 222 | 2021-06-22 01:49:24.779
SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-NASDAQ. ID: 3 Service code: statscalc | 2021-06-22 01:49:24.779
SC DTC Data with Market Depth | Requesting security definition data for: DVOL-NASDAQ. ID: 3 | 2021-06-22 01:49:24.779
Added historical Intraday data request for DVOL-NASDAQ to the queue. | 2021-06-22 01:49:24.779
Intraday data recording state for symbol DVOL-NASDAQ is set to download 'Pending'. | 2021-06-22 01:49:24.779
TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol DVOL-NASDAQ. Download ID: 223 | 2021-06-22 01:49:24.779
SC DTC Data with Market Depth | Starting real-time market data updates for: UVOL-NASDAQ. ID: 4 Service code: statscalc | 2021-06-22 01:49:24.779
SC DTC Data with Market Depth | Requesting security definition data for: UVOL-NASDAQ. ID: 4 | 2021-06-22 01:49:24.779
Added historical Intraday data request for UVOL-NASDAQ to the queue. | 2021-06-22 01:49:24.779
Intraday data recording state for symbol UVOL-NASDAQ is set to download 'Pending'. | 2021-06-22 01:49:24.779
TICK-NYSE[M] 5 Min #6 | Started historical data download for additional symbol UVOL-NASDAQ. Download ID: 224 | 2021-06-22 01:49:24.779
No download requests in the queue to start downloads for. | 2021-06-22 01:49:24.781
Delaying start of download for UVOL-NYSE | 2021-06-22 01:49:24.781
No download requests in the queue to start downloads for. | 2021-06-22 01:49:24.781
No download requests in the queue to start downloads for. | 2021-06-22 01:49:24.781
Mapping MESU21_FUT_CME to MESU21. Service code: cme | 2021-06-22 01:49:24.781
SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU21_FUT_CME (MESU21). ID: 5 Service code: cme | 2021-06-22 01:49:24.781
SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-06-22 01:49:24.782
SC DTC Delayed Exchange Data | Requesting security definition data for: MESU21_FUT_CME (MESU21). ID: 5 | 2021-06-22 01:49:24.782
Added historical Intraday data request for MESU21_FUT_CME to the queue. | 2021-06-22 01:49:24.782
Intraday data recording state for symbol MESU21_FUT_CME is set to download 'Pending'. | 2021-06-22 01:49:24.782
Triggering next historical data download in queue. | 2021-06-22 01:49:24.782
DTC Client socket (5) | Creating socket. | 2021-06-22 01:49:24.782
DTC Client socket (5) | New receive buffer size: 5242880 | 2021-06-22 01:49:24.782
DTC Client socket (5) | Connecting to IP: 216.1.90.130. | 2021-06-22 01:49:24.782
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-06-22 01:49:24.864
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-06-22 01:49:24.864
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 01:49:24.865
Mapping ESU21_FUT_CME to ESU21. Service code: cme | 2021-06-22 01:49:24.866
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU21_FUT_CME (ESU21). ID: 6 Service code: cme | 2021-06-22 01:49:24.866
SC DTC Delayed Exchange Data | Requesting security definition data for: ESU21_FUT_CME (ESU21). ID: 6 | 2021-06-22 01:49:24.866
Added historical Intraday data request for ESU21_FUT_CME to the queue. | 2021-06-22 01:49:24.866
Intraday data recording state for symbol ESU21_FUT_CME is set to download 'Pending'. | 2021-06-22 01:49:24.866
Triggering next historical data download in queue. | 2021-06-22 01:49:24.866
SC DTC Data with Market Depth | Network connection to server complete. | 2021-06-22 01:49:24.911
SC DTC Data with Market Depth | Starting socket receive thread. | 2021-06-22 01:49:24.911
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 01:49:24.911
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:25.088
SC DTC Delayed Exchange Data | Sending logon request message. | 2021-06-22 01:49:25.088
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:25.088
SC DTC Data with Market Depth | Sending logon request message. | 2021-06-22 01:49:25.088
Requesting market depth updates for: MESU21_FUT_CME if supported. | 2021-06-22 01:49:25.110
Separate subscription for market depth updates not supported. MESU21_FUT_CME | 2021-06-22 01:49:25.110
SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 7 Service code: statscalc | 2021-06-22 01:49:25.216
SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 7 | 2021-06-22 01:49:25.216
Added historical Intraday data request for TICK-NYSE to the queue. | 2021-06-22 01:49:25.216
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-06-22 01:49:25.216
Triggering next historical data download in queue. | 2021-06-22 01:49:25.216
SC DTC Data with Market Depth | Starting real-time market data updates for: UDVR-NYSE. ID: 8 Service code: statscalc | 2021-06-22 01:49:25.223
SC DTC Data with Market Depth | Requesting security definition data for: UDVR-NYSE. ID: 8 | 2021-06-22 01:49:25.223
Added historical Intraday data request for UDVR-NYSE to the queue. | 2021-06-22 01:49:25.224
Intraday data recording state for symbol UDVR-NYSE is set to download 'Pending'. | 2021-06-22 01:49:25.224
Triggering next historical data download in queue. | 2021-06-22 01:49:25.224
Mapping ESZ21_FUT_CME to ESZ21. Service code: cme | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESZ21_FUT_CME (ESZ21). ID: 9 Service code: cme | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Requesting security definition data for: ESZ21_FUT_CME (ESZ21). ID: 9 | 2021-06-22 01:49:25.420
Mapping CLQ21_FUT_NYMEX to CLQ21. Service code: nymex | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLQ21_FUT_NYMEX (CLQ21). ID: 10 Service code: nymex | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Requesting security definition data for: CLQ21_FUT_NYMEX (CLQ21). ID: 10 | 2021-06-22 01:49:25.420
Mapping CLZ21_FUT_NYMEX to CLZ21. Service code: nymex | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLZ21_FUT_NYMEX (CLZ21). ID: 11 Service code: nymex | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Requesting security definition data for: CLZ21_FUT_NYMEX (CLZ21). ID: 11 | 2021-06-22 01:49:25.420
Mapping CLF22_FUT_NYMEX to CLF22. Service code: nymex | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLF22_FUT_NYMEX (CLF22). ID: 12 Service code: nymex | 2021-06-22 01:49:25.420
SC DTC Delayed Exchange Data | Requesting security definition data for: CLF22_FUT_NYMEX (CLF22). ID: 12 | 2021-06-22 01:49:25.420
Mapping CLG22_FUT_NYMEX to CLG22. Service code: nymex | 2021-06-22 01:49:25.421
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLG22_FUT_NYMEX (CLG22). ID: 13 Service code: nymex | 2021-06-22 01:49:25.421
SC DTC Delayed Exchange Data | Requesting security definition data for: CLG22_FUT_NYMEX (CLG22). ID: 13 | 2021-06-22 01:49:25.421
Mapping MESZ21_FUT_CME to MESZ21. Service code: cme | 2021-06-22 01:49:25.421
SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESZ21_FUT_CME (MESZ21). ID: 14 Service code: cme | 2021-06-22 01:49:25.421
SC DTC Delayed Exchange Data | Requesting security definition data for: MESZ21_FUT_CME (MESZ21). ID: 14 | 2021-06-22 01:49:25.421
SC DTC Delayed Exchange Data | Received logon response. | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Successfully connected. | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Trading is not supported. | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLF22_FUT_NYMEX -> CLF22 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLG22_FUT_NYMEX -> CLG22 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLQ21_FUT_NYMEX -> CLQ21 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLZ21_FUT_NYMEX -> CLZ21 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU21_FUT_CME -> ESU21 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESZ21_FUT_CME -> ESZ21 | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU21_FUT_CME -> MESU21. Market Depth data restarted. | 2021-06-22 01:49:25.724
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESZ21_FUT_CME -> MESZ21 | 2021-06-22 01:49:25.724
DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-22 01:49:25.750
DTC Client socket (3) | Closed. | 2021-06-22 01:49:25.751
SC DTC Data with Market Depth | Received logon response. | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Successfully connected. | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Trading is not supported. | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-NASDAQ | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-NYSE | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UDVR-NYSE | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UVOL-NASDAQ | 2021-06-22 01:49:25.821
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UVOL-NYSE | 2021-06-22 01:49:25.821
SC DTC Delayed Exchange Data | Clearing market depth for MESU21_FUT_CME | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol CLF22_FUT_NYMEX | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol CLG22_FUT_NYMEX | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol CLQ21_FUT_NYMEX | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol CLZ21_FUT_NYMEX | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol ESU21_FUT_CME | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol ESZ21_FUT_CME | 2021-06-22 01:49:25.883
SC DTC Delayed Exchange Data | Received security definition for symbol MESU21_FUT_CME | 2021-06-22 01:49:25.883
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MESU21_FUT_CME.2021-06-22.depth | 2021-06-22 01:49:25.885
SC DTC Delayed Exchange Data | Received security definition for symbol MESZ21_FUT_CME | 2021-06-22 01:49:25.886
SC DTC Data with Market Depth | Received security definition for symbol DVOL-NASDAQ | 2021-06-22 01:49:26.003
SC DTC Data with Market Depth | Received security definition for symbol DVOL-NYSE | 2021-06-22 01:49:26.003
SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2021-06-22 01:49:26.003
SC DTC Data with Market Depth | Received security definition for symbol UDVR-NYSE | 2021-06-22 01:49:26.003
SC DTC Data with Market Depth | Received security definition for symbol UVOL-NASDAQ | 2021-06-22 01:49:26.003
SC DTC Data with Market Depth | Received security definition for symbol UVOL-NYSE | 2021-06-22 01:49:26.003
HD Request # 41 | Downloading Intraday chart data for UVOL-NYSE to the file UVOL-NYSE.scid. Service: statscalc | 2021-06-22 01:49:31.127
HD Request # 41 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:31.128
HD Request # 41 | Using server: ds4.sierracharts.com port 10150 | 2021-06-22 01:49:31.128
Socket (6) | Creating socket. | 2021-06-22 01:49:31.128
Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:31.128
Socket (6) | Connecting to IP: 192.81.56.146. | 2021-06-22 01:49:31.128
HD Request # 41 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:31.320
HD Request # 41 | Sending historical data logon request message. | 2021-06-22 01:49:31.320
HD Request # 41 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: UVOL-NYSE | 2021-06-22 01:49:31.923
HD Request # 41 | Decompressing data. | 2021-06-22 01:49:32.013
HD Request # 41 | Receiving Intraday data for UVOL-NYSE starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.014
Socket (6) | CloseSocket call. | 2021-06-22 01:49:32.014
Historical data download thread signaled to stop. | 2021-06-22 01:49:32.015
Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:32.015
HD Request # 41 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for UVOL-NYSE | 2021-06-22 01:49:32.015
HD Request # 41 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:32.017
HD Request # 41 | Completion time: 1s | 2021-06-22 01:49:32.017
HD Request # 41 | Intraday data download complete for UVOL-NYSE. Unique request ID: 221 | 2021-06-22 01:49:32.017
Removing historical data download ID 221. | 2021-06-22 01:49:32.017
Real-time Intraday chart data file updates started for UVOL-NYSE | 2021-06-22 01:49:32.017
Intraday chart data file opened for UVOL-NYSE | 2021-06-22 01:49:32.017
HD Request # 41 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:32.017
TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol UVOL-NYSE with ID 221 has completed. | 2021-06-22 01:49:32.017

Triggering next historical data download in queue. | 2021-06-22 01:49:32.017
HD Request # 42 | Downloading Intraday chart data for DVOL-NYSE to the file DVOL-NYSE.scid. Service: statscalc | 2021-06-22 01:49:32.017
HD Request # 42 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.019
HD Request # 42 | Using server: ds12.sierracharts.com port 10149 | 2021-06-22 01:49:32.019
Socket (7) | Creating socket. | 2021-06-22 01:49:32.019
Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:32.019
Socket (7) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:32.019
Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:32.105
Socket (6) | Closed. | 2021-06-22 01:49:32.105
HD Request # 42 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:32.225
HD Request # 42 | Sending historical data logon request message. | 2021-06-22 01:49:32.225
HD Request # 42 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: DVOL-NYSE | 2021-06-22 01:49:32.826
HD Request # 42 | Decompressing data. | 2021-06-22 01:49:32.918
HD Request # 42 | Receiving Intraday data for DVOL-NYSE starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.919
Socket (7) | CloseSocket call. | 2021-06-22 01:49:32.919
Historical data download thread signaled to stop. | 2021-06-22 01:49:32.920
HD Request # 42 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for DVOL-NYSE | 2021-06-22 01:49:32.920
Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:32.920
HD Request # 42 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:32.922
HD Request # 42 | Completion time: 0s | 2021-06-22 01:49:32.922
HD Request # 42 | Intraday data download complete for DVOL-NYSE. Unique request ID: 222 | 2021-06-22 01:49:32.922
Removing historical data download ID 222. | 2021-06-22 01:49:32.922
Real-time Intraday chart data file updates started for DVOL-NYSE | 2021-06-22 01:49:32.922
Intraday chart data file opened for DVOL-NYSE | 2021-06-22 01:49:32.922
HD Request # 42 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:32.922
TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol DVOL-NYSE with ID 222 has completed. | 2021-06-22 01:49:32.922

Triggering next historical data download in queue. | 2021-06-22 01:49:32.923
HD Request # 43 | Downloading Intraday chart data for DVOL-NASDAQ to the file DVOL-NASDAQ.scid. Service: statscalc | 2021-06-22 01:49:32.923
HD Request # 43 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:32.924
HD Request # 43 | Using server: ds4.sierracharts.com port 10150 | 2021-06-22 01:49:32.924
Socket (6) | Creating socket. | 2021-06-22 01:49:32.924
Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:32.925
Socket (6) | Connecting to IP: 192.81.56.146. | 2021-06-22 01:49:32.925
Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:33.019
Socket (7) | Closed. | 2021-06-22 01:49:33.019
HD Request # 43 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:33.127
HD Request # 43 | Sending historical data logon request message. | 2021-06-22 01:49:33.127
HD Request # 43 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: DVOL-NASDAQ | 2021-06-22 01:49:33.217
HD Request # 43 | Decompressing data. | 2021-06-22 01:49:33.309
HD Request # 43 | Receiving Intraday data for DVOL-NASDAQ starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:33.310
Socket (6) | CloseSocket call. | 2021-06-22 01:49:33.310
Historical data download thread signaled to stop. | 2021-06-22 01:49:33.310
Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:33.310
HD Request # 43 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for DVOL-NASDAQ | 2021-06-22 01:49:33.310
HD Request # 43 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:33.312
HD Request # 43 | Completion time: 1s | 2021-06-22 01:49:33.312
HD Request # 43 | Intraday data download complete for DVOL-NASDAQ. Unique request ID: 223 | 2021-06-22 01:49:33.312
Removing historical data download ID 223. | 2021-06-22 01:49:33.312
Real-time Intraday chart data file updates started for DVOL-NASDAQ | 2021-06-22 01:49:33.312
Intraday chart data file opened for DVOL-NASDAQ | 2021-06-22 01:49:33.312
HD Request # 43 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:33.312
TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol DVOL-NASDAQ with ID 223 has completed. | 2021-06-22 01:49:33.312

Triggering next historical data download in queue. | 2021-06-22 01:49:33.313
HD Request # 44 | Downloading Intraday chart data for UVOL-NASDAQ to the file UVOL-NASDAQ.scid. Service: statscalc | 2021-06-22 01:49:33.313
HD Request # 44 | Download start date-time: 2021-06-21 16:30:00.000000. File last date-time: 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:33.314
HD Request # 44 | Using server: ds12.sierracharts.com port 10149 | 2021-06-22 01:49:33.314
Socket (7) | Creating socket. | 2021-06-22 01:49:33.314
Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:33.315
Socket (7) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:33.315
Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:33.404
Socket (6) | Closed. | 2021-06-22 01:49:33.404
HD Request # 44 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:33.515
HD Request # 44 | Sending historical data logon request message. | 2021-06-22 01:49:33.515
HD Request # 44 | Requesting Intraday data. Start date-time: 2021-06-21 16:30:00. Record interval: 0. Symbol: UVOL-NASDAQ | 2021-06-22 01:49:33.610
HD Request # 44 | Decompressing data. | 2021-06-22 01:49:33.702
HD Request # 44 | Receiving Intraday data for UVOL-NASDAQ starting at 2021-06-21 16:30:00.000000 | 2021-06-22 01:49:33.703
Socket (7) | CloseSocket call. | 2021-06-22 01:49:33.703
Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:33.703
Historical data download thread signaled to stop. | 2021-06-22 01:49:33.704
HD Request # 44 | Received 1 record from 2021-06-21 16:30:00.000000 to 2021-06-21 16:30:00.000000 (0.0 seconds) and wrote 0 records for UVOL-NASDAQ | 2021-06-22 01:49:33.704
HD Request # 44 | Add time&sales data | Remembered last file record date-time: 2021-06-21 20:30:00.000000 | 2021-06-22 01:49:33.704
HD Request # 44 | Completion time: 0s | 2021-06-22 01:49:33.704
HD Request # 44 | Intraday data download complete for UVOL-NASDAQ. Unique request ID: 224 | 2021-06-22 01:49:33.704
Removing historical data download ID 224. | 2021-06-22 01:49:33.704
Real-time Intraday chart data file updates started for UVOL-NASDAQ | 2021-06-22 01:49:33.704
Intraday chart data file opened for UVOL-NASDAQ | 2021-06-22 01:49:33.704
HD Request # 44 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:33.704
TICK-NYSE[M] 5 Min #6 | Historical data download for additional symbol UVOL-NASDAQ with ID 224 has completed. | 2021-06-22 01:49:33.704

Triggering next historical data download in queue. | 2021-06-22 01:49:33.704
HD Request # 45 | Downloading Intraday chart data for MESU21_FUT_CME to the file MESU21_FUT_CME.scid. Service: cme | 2021-06-22 01:49:33.704
HD Request # 45 | Download start date-time: 2021-06-22 01:47:29.000000. File last date-time: 2021-06-22 01:47:29.862000 | 2021-06-22 01:49:33.705
HD Request # 45 | Using server: ds23.sierracharts.com port 10150 | 2021-06-22 01:49:33.705
Socket (6) | Creating socket. | 2021-06-22 01:49:33.705
Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:33.705
Socket (6) | Connecting to IP: 216.1.90.130. | 2021-06-22 01:49:33.705
Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:33.796
Socket (7) | Closed. | 2021-06-22 01:49:33.796
HD Request # 45 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:33.841
HD Request # 45 | Sending historical data logon request message. | 2021-06-22 01:49:33.841
HD Request # 45 | Requesting Intraday data. Start date-time: 2021-06-22 01:47:29. Record interval: 0. Symbol: MESU21 | 2021-06-22 01:49:34.361
HD Request # 45 | Decompressing data. | 2021-06-22 01:49:34.430
HD Request # 45 | Receiving Intraday data for MESU21_FUT_CME starting at 2021-06-22 01:47:29.862000 | 2021-06-22 01:49:34.430
Socket (6) | CloseSocket call. | 2021-06-22 01:49:34.431
Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:34.431
Historical data download thread signaled to stop. | 2021-06-22 01:49:34.431
HD Request # 45 | Timestamp of first Intraday data file record written: 2021-06-22 01:47:41.397000 | 2021-06-22 01:49:34.431
HD Request # 45 | Received 140 records from 2021-06-22 01:47:29.862000 to 2021-06-22 01:49:30.040000 (2.0 minutes) and wrote 139 records for MESU21_FUT_CME | 2021-06-22 01:49:34.431
HD Request # 45 | Add time&sales data | Remembered last file record date-time: 2021-06-22 05:49:30.040000 | 2021-06-22 01:49:34.432
HD Request # 45 | Completion time: 1s | 2021-06-22 01:49:34.432
HD Request # 45 | Intraday data download complete for MESU21_FUT_CME. Unique request ID: 225 | 2021-06-22 01:49:34.432
Removing historical data download ID 225. | 2021-06-22 01:49:34.432
Real-time Intraday chart data file updates started for MESU21_FUT_CME | 2021-06-22 01:49:34.432
Intraday chart data file opened for MESU21_FUT_CME | 2021-06-22 01:49:34.432
HD Request # 45 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:34.432

Triggering next historical data download in queue. | 2021-06-22 01:49:34.432
HD Request # 46 | Downloading Intraday chart data for ESU21_FUT_CME to the file ESU21_FUT_CME.scid. Service: cme | 2021-06-22 01:49:34.432
HD Request # 46 | Download start date-time: 2021-06-22 01:47:31.000000. File last date-time: 2021-06-22 01:47:31.634000 | 2021-06-22 01:49:34.432
HD Request # 46 | Using server: ds21.sierracharts.com port 10149 | 2021-06-22 01:49:34.433
Socket (7) | Creating socket. | 2021-06-22 01:49:34.433
Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:34.433
Socket (7) | Connecting to IP: 216.1.90.129. | 2021-06-22 01:49:34.433
Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:34.499
Socket (6) | Closed. | 2021-06-22 01:49:34.499
Opened cached Intraday file: C:\SierraChart\Data\MESU21_FUT_CME.scid. Thread ID: 12220 | 2021-06-22 01:49:34.557
HD Request # 46 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:34.571
HD Request # 46 | Sending historical data logon request message. | 2021-06-22 01:49:34.571
HD Request # 46 | Requesting Intraday data. Start date-time: 2021-06-22 01:47:31. Record interval: 0. Symbol: ESU21 | 2021-06-22 01:49:35.100
HD Request # 46 | Decompressing data. | 2021-06-22 01:49:35.176
HD Request # 46 | Receiving Intraday data for ESU21_FUT_CME starting at 2021-06-22 01:47:31.634000 | 2021-06-22 01:49:35.177
Socket (7) | CloseSocket call. | 2021-06-22 01:49:35.177
Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:35.177
Historical data download thread signaled to stop. | 2021-06-22 01:49:35.181
HD Request # 46 | Timestamp of first Intraday data file record written: 2021-06-22 01:47:36.309000 | 2021-06-22 01:49:35.182
HD Request # 46 | Received 236 records from 2021-06-22 01:47:31.634000 to 2021-06-22 01:49:31.971000 (2.0 minutes) and wrote 235 records for ESU21_FUT_CME | 2021-06-22 01:49:35.182
HD Request # 46 | Add time&sales data | Remembered last file record date-time: 2021-06-22 05:49:31.971000 | 2021-06-22 01:49:35.182
HD Request # 46 | Completion time: 1s | 2021-06-22 01:49:35.183
HD Request # 46 | Intraday data download complete for ESU21_FUT_CME. Unique request ID: 226 | 2021-06-22 01:49:35.183
Removing historical data download ID 226. | 2021-06-22 01:49:35.183
Real-time Intraday chart data file updates started for ESU21_FUT_CME | 2021-06-22 01:49:35.183
Intraday chart data file opened for ESU21_FUT_CME | 2021-06-22 01:49:35.183
HD Request # 46 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:35.183

Triggering next historical data download in queue. | 2021-06-22 01:49:35.183
HD Request # 47 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-06-22 01:49:35.183
HD Request # 47 | Download start date-time: 2021-06-21 20:00:03.000000. File last date-time: 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.183
HD Request # 47 | Using server: ds4.sierracharts.com port 10150 | 2021-06-22 01:49:35.183
Socket (6) | Creating socket. | 2021-06-22 01:49:35.183
Socket (6) | New receive buffer size: 5242880 | 2021-06-22 01:49:35.183
Socket (6) | Connecting to IP: 192.81.56.146. | 2021-06-22 01:49:35.183
Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:35.243
Socket (7) | Closed. | 2021-06-22 01:49:35.243
HD Request # 47 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:35.373
HD Request # 47 | Sending historical data logon request message. | 2021-06-22 01:49:35.373
HD Request # 47 | Requesting Intraday data. Start date-time: 2021-06-21 20:00:03. Record interval: 0. Symbol: TICK-NYSE | 2021-06-22 01:49:35.467
HD Request # 47 | Decompressing data. | 2021-06-22 01:49:35.562
HD Request # 47 | Receiving Intraday data for TICK-NYSE starting at 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.562
Socket (6) | CloseSocket call. | 2021-06-22 01:49:35.562
Historical data download thread signaled to stop. | 2021-06-22 01:49:35.562
Socket (6) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:35.562
HD Request # 47 | Received 1 record from 2021-06-21 20:00:03.000000 to 2021-06-21 20:00:03.000000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2021-06-22 01:49:35.562
HD Request # 47 | Add time&sales data | Remembered last file record date-time: 2021-06-22 00:00:03.000000 | 2021-06-22 01:49:35.563
HD Request # 47 | Completion time: 0s | 2021-06-22 01:49:35.563
HD Request # 47 | Intraday data download complete for TICK-NYSE. Unique request ID: 227 | 2021-06-22 01:49:35.563
Removing historical data download ID 227. | 2021-06-22 01:49:35.563
Real-time Intraday chart data file updates started for TICK-NYSE | 2021-06-22 01:49:35.563
Intraday chart data file opened for TICK-NYSE | 2021-06-22 01:49:35.563
HD Request # 47 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:35.563

Triggering next historical data download in queue. | 2021-06-22 01:49:35.563
HD Request # 48 | Downloading Intraday chart data for UDVR-NYSE to the file UDVR-NYSE.scid. Service: statscalc | 2021-06-22 01:49:35.563
HD Request # 48 | Download start date-time: 2021-06-21 20:00:03.000000. File last date-time: 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.564
HD Request # 48 | Using server: ds12.sierracharts.com port 10149 | 2021-06-22 01:49:35.564
Socket (7) | Creating socket. | 2021-06-22 01:49:35.564
Socket (7) | New receive buffer size: 5242880 | 2021-06-22 01:49:35.564
Socket (7) | Connecting to IP: 204.15.197.14. | 2021-06-22 01:49:35.564
Socket (6) | Socket gracefully closed by remote side. | 2021-06-22 01:49:35.657
Socket (6) | Closed. | 2021-06-22 01:49:35.657
HD Request # 48 | Setting DTC encoding to Binary VLS | 2021-06-22 01:49:35.791
HD Request # 48 | Sending historical data logon request message. | 2021-06-22 01:49:35.791
HD Request # 48 | Requesting Intraday data. Start date-time: 2021-06-21 20:00:03. Record interval: 0. Symbol: UDVR-NYSE | 2021-06-22 01:49:35.881
HD Request # 48 | Decompressing data. | 2021-06-22 01:49:35.971
HD Request # 48 | Receiving Intraday data for UDVR-NYSE starting at 2021-06-21 20:00:03.000000 | 2021-06-22 01:49:35.972
Socket (7) | CloseSocket call. | 2021-06-22 01:49:35.972
Historical data download thread signaled to stop. | 2021-06-22 01:49:35.973
HD Request # 48 | Received 1 record from 2021-06-21 20:00:03.000000 to 2021-06-21 20:00:03.000000 (0.0 seconds) and wrote 0 records for UDVR-NYSE | 2021-06-22 01:49:35.973
Socket (7) | Shutdown started. Waiting for graceful close. | 2021-06-22 01:49:35.973
HD Request # 48 | Add time&sales data | Remembered last file record date-time: 2021-06-22 00:00:03.000000 | 2021-06-22 01:49:35.975
HD Request # 48 | Completion time: 0s | 2021-06-22 01:49:35.976
HD Request # 48 | Intraday data download complete for UDVR-NYSE. Unique request ID: 228 | 2021-06-22 01:49:35.976
Removing historical data download ID 228. | 2021-06-22 01:49:35.976
Real-time Intraday chart data file updates started for UDVR-NYSE | 2021-06-22 01:49:35.976
Intraday chart data file opened for UDVR-NYSE | 2021-06-22 01:49:35.976
HD Request # 48 | Enabling Intraday chart updating for symbol. | 2021-06-22 01:49:35.976

Triggering next historical data download in queue. | 2021-06-22 01:49:35.976
No download requests in the queue to start downloads for. | 2021-06-22 01:49:35.976
Socket (7) | Socket gracefully closed by remote side. | 2021-06-22 01:49:36.068
Socket (7) | Closed. | 2021-06-22 01:49:36.069
Opened cached Intraday file: C:\SierraChart\Data\ESU21_FUT_CME.scid. Thread ID: 12220 | 2021-06-22 01:49:45.430
DTC Client socket (3) | Deleting network socket now after delay. | 2021-06-22 01:49:55.758
DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-22 01:51:25.767
DTC Client socket (4) | Closed. | 2021-06-22 01:51:25.767
DTC Client socket (4) | Deleting network socket now after delay. | 2021-06-22 01:51:55.769
Saved Chartbook: MAIN E-MINI.Cht. Time: 0.0633 seconds. | 2021-06-22 01:55:38.965
[2021-06-22 13:32:26]
John - SC Support - Posts: 38222
Here is the problem from the log:
Allow Support for Sierra Chart Data Feeds is disabled. | 2021-06-22 01:49:05.379

You need to go to File >> Data/Trade Service Settings >> Common Settings and set the setting for Allow Support for Sierra Chart Data Feeds to Yes.

Then select File >> Disconnect followed by File >> Connect to Data Feed and you should be getting the real-time data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-22 16:25:31]
Shlomi.B - Posts: 50
couldn't thank you enough. thank you so much

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