Support Board
Date/Time: Tue, 25 Feb 2025 13:12:09 +0000
[Locked] - DOM Freezing - Data lagging- Denali/CQG
View Count: 2411
| [2021-03-25 14:01:24] |
| User236347 - Posts: 21 |
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I have noticed some significant delays/lag/freezing of my DOM and all other charts the last few weeks, many of these issues have only occurred since the switch from Denali/TT(Fix) to Denali/CQG. This problem seems to occur almost EVERY single OPEN and at times of HIGH volume... Two days ago my console froze at 9:29:59 EST and didn't catch up for over 10 seconds. This morning it froze at the price 3861.00 on MES DOM (and 3861.5 on ES) within five minutes of the open (the market then went down to an excess low of 3858.25 ... WHICH I DID NOT SEE) and did not unfreeze until it was back to 3863.00 .. I have also noticed that my "Clock - real time" study will freeze and skip 1-3 seconds at a time, several times in an hour throughout the day... I have updated to the latest versions of Sierra, removed custom studies, removed MANY of my low tick refresh studies/charts (ex. Bid Ask depth bars for multiple instruments, 10 second refresh charts, etc) - yet the issue remains... I know FOR SURE it is not my internet connection or laptop, because I have an identical computer running ThinkorSwim and it DOES NOT freeze or lag concurrently with Sierra Chart. I am extremely frustrated at this point, and do not know how to proceed (it feels like if I can't guess the excess....that I am unable to trade at certain price levels/times).... Is there any way you can help identify what is going on? Edit: this morning I decided to run one of my charts with the bid ask depth bars on (4 tick refresh) for ES - and noticed that the GAPS in data match pretty closely with the freezes in my console [this chart/study has previously been closed and the same lag has occurred]- I have attached a screenshot for reference, as I have no other way of validating these errors without filming my screen with my phone constantly....) Date Time Of Last Edit: 2021-03-25 14:18:15
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 freeze1.png / V - Attached On 2021-03-25 14:16:28 UTC - Size: 118.5 KB - 303 views |
| [2021-03-25 14:44:27] |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We will then call and check some settings. Let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-25 14:45:42
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| [2021-03-25 14:59:56] |
| User236347 - Posts: 21 |
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The phone number in the account control panel is correct. I went ahead and closed my open/live trade and will wait for your call. Thank you. |
| [2021-03-25 18:04:15] |
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User has been called. In general everything looked fine with settings but we change the server port to be always 443 for the connection. What we would like to do tomorrow morning, is be on the telephone with you at 9:30 AM US Eastern time and see if you notice issue and we will see if we notice an issue when we are connected to the same server as you are. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 13:32:46] |
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Did you notice any problem this morning? We monitored the connection this morning tracking three different CME symbols, and we noticed absolutely no lag or stopping at the open when connected to the Sierra Chart CME Aurora data center server. We also were connected to our US West Coast server which feeds from the CME Aurora server and no lagging or stopping from there either. So that is going from Chicago, to Washington and then back to Chicago. No issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-05 13:53:39] |
| DavidS_1 - Posts: 27 |
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Hello, I am having the same issue as explained by the opening poster. I am trying to see if its a data issue or hardware/internet issue, but dont know how to isolate this. Any help would be greatly appreciated. |
| [2021-04-05 15:03:58] |
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Refer to this help topic: Prices / Data Falling Behind Can you also provide us the following information: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-05 15:04:28
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| [2021-04-05 15:58:46] |
| DavidS_1 - Posts: 27 |
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Thank you, I will try those out. Here is a copy of my message log after clearing and re-connecting. Software version: 2239 64-bit | 2021-04-05 08:54:21.546 Primary Thread ID: 16124 | 2021-04-05 08:54:21.546 Usage end date: 2021-07-04 | 2021-04-05 08:54:21.546 Enabled for: Advanced Features 2. | 2021-04-05 08:54:21.546 Enabled for: Sierra Chart Historical Data Service. | 2021-04-05 08:54:21.546 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-05 08:54:21.546 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-05 08:54:21.546 Enabled for exchange2: CME | 2021-04-05 08:54:21.546 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-05 08:54:21.546 Current selected Data/Trading service: Trading Evaluator | 2021-04-05 08:54:21.546 Custom symbol settings values: enabled | 2021-04-05 08:54:21.546 Chart Update Interval: 100 | 2021-04-05 08:54:21.546 Intraday Data Storage Time Unit: 0 | 2021-04-05 08:54:21.546 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-05 08:54:21.546 2021-04-05 15:54:21 Local computer time in UTC | 2021-04-05 08:54:21.546 2021-04-05 08:54:21 Local computer time in SC Time Zone | 2021-04-05 08:54:21.546 2021-04-05 13:08:45 Server time in UTC | 2021-04-05 08:54:21.546 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-05 08:54:21.546 Program path: C:\SierraChart\ | 2021-04-05 08:54:21.546 Data Files path: C:\SierraChart\Data\ | 2021-04-05 08:54:21.546 OS Version Number: 10.0 | 2021-04-05 08:54:21.546 Locale Setting: C | 2021-04-05 08:54:21.546 DLLs: UserContributedStudies_64.dll | 2021-04-05 08:54:21.546 Allowed protected custom studies: | 2021-04-05 08:54:21.546 File >> Disconnect selected. | 2021-04-05 08:54:59.857 Trading Evaluator | Waiting for socket receive thread to end | 2021-04-05 08:54:59.860 DTC Client socket (1) | CloseSocket call. | 2021-04-05 08:54:59.861 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2021-04-05 08:54:59.861 DTC Client socket (1) | Max send buffer size during socket life: 965 | 2021-04-05 08:54:59.861 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-05 08:54:59.861 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-05 08:54:59.871 DTC Client socket (2) | CloseSocket call. | 2021-04-05 08:54:59.871 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-04-05 08:54:59.871 SC Data - All Services | Disconnected from the server. | 2021-04-05 08:54:59.871 Trading Evaluator | Disconnected. | 2021-04-05 08:54:59.872 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-05 08:55:00.594 DTC Client socket (1) | Closed. | 2021-04-05 08:55:00.595 Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-04-05 08:55:47.536 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2021-04-05 08:55:47.569 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-04-05 08:55:47.569 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2021-04-05 08:55:47.569 Trading Evaluator | Network connection to server complete. | 2021-04-05 08:55:48.643 Trading Evaluator | Starting socket receive thread. | 2021-04-05 08:55:48.643 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2021-04-05 08:55:48.643 Trading Evaluator | Setting DTC encoding to Binary VLS | 2021-04-05 08:55:51.651 Trading Evaluator | Sending logon request message. | 2021-04-05 08:55:51.651 Trading Evaluator | Received logon response. | 2021-04-05 08:55:52.655 Trading Evaluator | Server Name: SC DTC Server. | 2021-04-05 08:55:52.655 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2021-04-05 08:55:52.655 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-04-05 08:55:52.655 Trading Evaluator | Trading is supported. | 2021-04-05 08:55:52.655 Trading Evaluator | Order cancel and replace is supported. | 2021-04-05 08:55:52.655 Trading Evaluator | OCO Orders supported. | 2021-04-05 08:55:52.655 Trading Evaluator | Bracket Orders supported. | 2021-04-05 08:55:52.655 Trading Evaluator | Connected to server complete. | 2021-04-05 08:55:52.655 Triggering next historical data download in queue. | 2021-04-05 08:55:52.656 Triggering next historical data download in queue. | 2021-04-05 08:55:52.656 Triggering next historical data download in queue. | 2021-04-05 08:55:52.656 Triggering next historical data download in queue. | 2021-04-05 08:55:52.656 No download requests in the queue to start downloads for. | 2021-04-05 08:55:52.660 No download requests in the queue to start downloads for. | 2021-04-05 08:55:52.660 No download requests in the queue to start downloads for. | 2021-04-05 08:55:52.660 No download requests in the queue to start downloads for. | 2021-04-05 08:55:52.660 Mapping MESM21 to MESM21. Service code: cme | 2021-04-05 08:55:52.661 SC Data - All Services | Starting real-time market data updates for: MESM21 (MESM21). ID: 1 Service code: cme | 2021-04-05 08:55:52.661 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2021-04-05 08:55:52.661 SC Data - All Services | Requesting security definition data for: MESM21 (MESM21). ID: 1 | 2021-04-05 08:55:52.661 Mapping ESM21 to ESM21. Service code: cme | 2021-04-05 08:55:52.661 SC Data - All Services | Starting real-time market data updates for: ESM21 (ESM21). ID: 2 Service code: cme | 2021-04-05 08:55:52.661 SC Data - All Services | Requesting security definition data for: ESM21 (ESM21). ID: 2 | 2021-04-05 08:55:52.661 Added historical Intraday data request for ESM21 to the queue. | 2021-04-05 08:55:52.662 Intraday data recording state for symbol ESM21 is set to download 'Pending'. | 2021-04-05 08:55:52.662 Triggering next historical data download in queue. | 2021-04-05 08:55:52.662 DTC Client socket (1) | Creating socket. | 2021-04-05 08:55:52.662 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-05 08:55:52.662 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2021-04-05 08:55:52.662 Delaying start of download for ESM21 | 2021-04-05 08:55:52.685 Requesting market depth updates for: MESM21 if supported. | 2021-04-05 08:55:52.710 Separate subscription for market depth updates not supported. MESM21 | 2021-04-05 08:55:52.710 SC Data - All Services | Network connection to server complete. | 2021-04-05 08:55:53.650 SC Data - All Services | Starting socket receive thread. | 2021-04-05 08:55:53.650 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-05 08:55:53.650 Trading Evaluator | Received security definition for symbol MESM21 | 2021-04-05 08:55:53.651 Trading Evaluator | Received security definition for symbol ESM21 | 2021-04-05 08:55:53.651 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-05 08:55:55.610 SC Data - All Services | Sending logon request message. | 2021-04-05 08:55:55.610 SC Data - All Services | Received logon response. | 2021-04-05 08:55:57.680 SC Data - All Services | Server Name: SC Realtime Server. | 2021-04-05 08:55:57.680 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-05 08:55:57.680 SC Data - All Services | Successfully connected. | 2021-04-05 08:55:57.680 SC Data - All Services | Trading is not supported. | 2021-04-05 08:55:57.680 SC Data - All Services | Restarting real-time data updates for symbol: ESM21 -> ESM21 | 2021-04-05 08:55:57.680 Added historical Market depth datarequest for MESM21 to the queue. | 2021-04-05 08:55:57.680 Market depth data recording state for symbol MESM21 is set to download 'Pending'. | 2021-04-05 08:55:57.680 Triggering next historical data download in queue. | 2021-04-05 08:55:57.680 SC Data - All Services | Restarting real-time data updates for symbol: MESM21 -> MESM21. Market Depth data restarted. | 2021-04-05 08:55:57.680 HD Request # 7 | Downloading market depth chart data for MESM21. Service: cme.marketdepth | 2021-04-05 08:55:57.680 HD Request # 7 | Download start date-time: 2021-04-05 08:54:59.866449. | 2021-04-05 08:55:57.682 HD Request # 7 | Using server: ds23.sierracharts.com port 10150 | 2021-04-05 08:55:57.683 Socket (4) | Creating socket. | 2021-04-05 08:55:57.683 Socket (4) | New receive buffer size: 5242880 | 2021-04-05 08:55:57.683 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-04-05 08:55:57.683 SC Data - All Services | Clearing market depth for MESM21 | 2021-04-05 08:55:58.599 SC Data - All Services | Received security definition for symbol ESM21 | 2021-04-05 08:55:58.599 SC Data - All Services | Received security definition for symbol MESM21 | 2021-04-05 08:55:58.600 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-04-05 08:55:59.611 HD Request # 7 | Sending historical data logon request message. | 2021-04-05 08:55:59.611 HD Request # 7 | Requesting market depth data. Start date-time: 2021-04-05 08:54:59. Symbol: MESM21 | 2021-04-05 08:56:00.586 HD Request # 7 | Decompressing data. | 2021-04-05 08:56:01.662 HD Request # 7 | Receiving market depth data for MESM21 starting at 2021-04-05 08:54:59.945000 | 2021-04-05 08:56:02.178 Socket (4) | CloseSocket call. | 2021-04-05 08:56:03.597 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-04-05 08:56:03.597 Historical data download thread signaled to stop. | 2021-04-05 08:56:03.615 HD Request # 7 | Timestamp of first market depth data file record written: 2021-04-05 08:54:59.945000 | 2021-04-05 08:56:03.615 HD Request # 7 | Received 4298 records from 2021-04-05 08:54:59.945000 to 2021-04-05 08:55:59.405000 (59.5 seconds) and wrote 4298 records for MESM21 | 2021-04-05 08:56:03.615 HD Request # 7 | Completion time: 6s | 2021-04-05 08:56:03.620 HD Request # 7 | Market depth data download complete for MESM21. Unique request ID: 8 | 2021-04-05 08:56:03.620 Removing historical data download ID 8. | 2021-04-05 08:56:03.620 Real-time market depth file updates started for MESM21 | 2021-04-05 08:56:03.620 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MESM21.2021-04-05.depth | 2021-04-05 08:56:03.620 Triggering next historical data download in queue. | 2021-04-05 08:56:03.621 No download requests in the queue to start downloads for. | 2021-04-05 08:56:03.621 HD Request # 8 | Downloading Intraday chart data for ESM21 to the file ESM21.scid. Service: cme | 2021-04-05 08:56:03.895 HD Request # 8 | Download start date-time: 2021-04-05 08:54:59.000000. File last date-time: 2021-04-05 08:54:59.537000 | 2021-04-05 08:56:03.895 HD Request # 8 | Using server: ds21.sierracharts.com port 10149 | 2021-04-05 08:56:03.896 Socket (5) | Creating socket. | 2021-04-05 08:56:03.896 Socket (5) | New receive buffer size: 5242880 | 2021-04-05 08:56:03.896 Socket (5) | Connecting to IP: 216.1.90.129. | 2021-04-05 08:56:03.896 Socket (4) | Socket gracefully closed by remote side. | 2021-04-05 08:56:04.587 Socket (4) | Closed. | 2021-04-05 08:56:04.587 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MESM21.2021-04-05.depth | 2021-04-05 08:56:04.610 HD Request # 8 | Setting DTC encoding to Binary VLS | 2021-04-05 08:56:05.601 HD Request # 8 | Sending historical data logon request message. | 2021-04-05 08:56:05.601 HD Request # 8 | Requesting Intraday data. Start date-time: 2021-04-05 08:54:59. Record interval: 0. Symbol: ESM21 | 2021-04-05 08:56:07.602 HD Request # 8 | Decompressing data. | 2021-04-05 08:56:09.608 HD Request # 8 | Receiving Intraday data for ESM21 starting at 2021-04-05 08:54:59.530000 | 2021-04-05 08:56:09.609 Socket (5) | CloseSocket call. | 2021-04-05 08:56:09.609 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-04-05 08:56:09.609 Historical data download thread signaled to stop. | 2021-04-05 08:56:09.614 HD Request # 8 | Timestamp of first Intraday data file record written: 2021-04-05 08:55:00.009000 | 2021-04-05 08:56:09.615 HD Request # 8 | Received 795 records from 2021-04-05 08:54:59.530000 to 2021-04-05 08:56:06.796000 (67.3 seconds) and wrote 792 records for ESM21 | 2021-04-05 08:56:09.615 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-04-05 15:56:06.796000 | 2021-04-05 08:56:09.619 Added 9 Time and Sales records to Intraday data file for ESM21 after download. | 2021-04-05 08:56:09.619 HD Request # 8 | Completion time: 6s | 2021-04-05 08:56:09.624 HD Request # 8 | Intraday data download complete for ESM21. Unique request ID: 7 | 2021-04-05 08:56:09.624 Removing historical data download ID 7. | 2021-04-05 08:56:09.624 Real-time Intraday chart data file updates started for ESM21 | 2021-04-05 08:56:09.624 Intraday chart data file opened for ESM21 | 2021-04-05 08:56:09.624 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-04-05 08:56:09.624 Triggering next historical data download in queue. | 2021-04-05 08:56:09.624 No download requests in the queue to start downloads for. | 2021-04-05 08:56:09.624 Socket (5) | Socket gracefully closed by remote side. | 2021-04-05 08:56:10.609 Socket (5) | Closed. | 2021-04-05 08:56:10.609 Opened cached Intraday file: C:\SierraChart\Data\ESM21.scid. Thread ID: 7804 | 2021-04-05 08:56:18.686 |
| [2021-04-06 13:34:24] |
| DavidS_1 - Posts: 27 |
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any update? I am receiving the lag again at today's open. it goes back to normal about 30 minutes after the open.
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| [2021-04-06 14:05:04] |
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We see you are connected to the West Coast server: SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2021-04-05 08:55:52.661
We monitored this server about 15 minutes ago, around 9:45 Eastern time. No delays. There is no delay on the server side. We want to see the heartbeat logging of the time you have a problem. Instructions: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server And we also see you are on Comcast and we have heard about problems with Comcast in California. There is a consistency with issues with that ISP. If you can try a different one, that would be good. We also want you to increase this setting to 300: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#RemoteBufferDelaySendTimeInMilliseconds It will slow down the updates, although it decreases the number of packets and this may help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 14:06:39
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| [2021-04-09 02:37:16] |
| User226743 - Posts: 12 |
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I am experiencing a similar issue as the user above. My data lags and freezes consistently, every 5 minutes or so. Then the "Downloading Historical Data" message will show up on every open chart, then the data will continue moving fine. This will repeat all day. The "Real Time Clock" study will also freeze up every few minutes, for about 10 - 20 seconds. Please help me to fix this. Nothing on my end has changed, i.e. Internet and/or computer speed.
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| [2021-04-09 15:02:49] |
| John - SC Support - Posts: 38150 |
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User226743: Provide a copy of the Message Log after this occurs by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Also refer to the following: Prices / Data Falling Behind For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-09 15:03:55
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| [2021-04-12 18:04:53] |
| User226743 - Posts: 12 |
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Reading Internal Order ID file. | 2021-04-12 13:58:53.401 Reading Trade Orders file. | 2021-04-12 13:58:53.495 Reading Trade Positions file. | 2021-04-12 13:58:53.501 Reading Trade Account Data files. | 2021-04-12 13:58:53.507 Subscribing to symbol for symbol alert: ESZ20-CME | 2021-04-12 13:58:53.512 Subscribing to symbol for symbol alert: ESZ20-CME | 2021-04-12 13:58:53.512 Subscribing to symbol for symbol alert: ESZ20-CME | 2021-04-12 13:58:53.512 Subscribing to symbol for symbol alert: ESZ20-CME | 2021-04-12 13:58:53.512 UDPListener (1548). Port 22904 | Listening on UDP port 22904. | 2021-04-12 13:58:53.533 Software version: 2247 64-bit | 2021-04-12 13:58:53.533 Primary Thread ID: 11420 | 2021-04-12 13:58:53.533 Usage end date: 2021-05-10 | 2021-04-12 13:58:53.533 Enabled for: Advanced Features 2. | 2021-04-12 13:58:53.533 Enabled for: Sierra Chart Historical Data Service. | 2021-04-12 13:58:53.533 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-12 13:58:53.533 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-12 13:58:53.533 Enabled for exchange2: CME | 2021-04-12 13:58:53.533 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-12 13:58:53.533 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-12 13:58:53.533 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-12 13:58:53.533 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-12 13:58:53.533 Current selected Data/Trading service: CQG WebAPI | 2021-04-12 13:58:53.533 Custom symbol settings values: enabled | 2021-04-12 13:58:53.533 Chart Update Interval: 500 | 2021-04-12 13:58:53.533 Intraday Data Storage Time Unit: 0 | 2021-04-12 13:58:53.533 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-12 13:58:53.533 2021-04-12 17:58:53 Local computer time in UTC | 2021-04-12 13:58:53.533 2021-04-12 13:58:53 Local computer time in SC Time Zone | 2021-04-12 13:58:53.533 2021-04-12 17:58:51 Server time in UTC | 2021-04-12 13:58:53.533 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-12 13:58:53.533 Program path: C:\SierraChart\ | 2021-04-12 13:58:53.533 Data Files path: C:\SierraChart\Data\ | 2021-04-12 13:58:53.533 OS Version Number: 10.0 | 2021-04-12 13:58:53.533 Locale Setting: C | 2021-04-12 13:58:53.533 DLLs: ETOFSv3_64.dll, UserContributedStudies_64.dll | 2021-04-12 13:58:53.543 Allowed protected custom studies: | 2021-04-12 13:58:53.543 Created the DTC Protocol server. | 2021-04-12 13:58:53.564 DTC Protocol Server listening on port 11099. | 2021-04-12 13:58:53.566 Created the DTC Protocol historical data server. | 2021-04-12 13:58:53.566 HD Server Manager | Listening on port 11098 | 2021-04-12 13:58:53.568 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-04-12 13:58:53.569 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-12 13:58:53.638 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-12 13:58:53.831 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-12 13:58:53.831 Received 5 login tokens. | 2021-04-12 13:58:54.258 Symbol settings MD5 received. Request ID: 1. | 2021-04-12 13:58:54.290 Symbol settings are up-to-date for cqg. | 2021-04-12 13:58:54.290 F.US.ENQM21 [CB] 4 Min #6 | Reloading chart. | 2021-04-12 13:58:59.461 F.US.RTYM21 [CB] 4 Min #8 | Reloading chart. | 2021-04-12 13:58:59.542 F.US.YMM21 [CB] 4 Min #7 | Reloading chart. | 2021-04-12 13:58:59.665 F.US.EPM21 [CB] 2.50 Range #9 | Reloading chart. | 2021-04-12 13:58:59.780 F.US.MESM21 [CB] #4 | Reloading chart. | 2021-04-12 13:59:00.355 F.US.MESM21 [CB] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:00.393 F.US.EPM21 [CB] #21 | Reloading chart. | 2021-04-12 13:59:00.446 F.US.EPM21 [CB] 500 Volume #3 | Reloading chart. | 2021-04-12 13:59:00.570 F.US.EPM21 [CB] 15 Min #26 | Reloading chart. | 2021-04-12 13:59:00.719 F.US.EPM21 [CB] Aligned Renko 8t #2 | Reloading chart. | 2021-04-12 13:59:01.014 F.US.EPM21 [CB] 4 Min #13 | Reloading chart. | 2021-04-12 13:59:01.498 F.US.EPM21 [CB] 30 Min #10 | Reloading chart. | 2021-04-12 13:59:01.903 F.US.EPM21 [CB] #22 | Reloading chart. | 2021-04-12 13:59:02.420 Loading market depth data. | 2021-04-12 13:59:02.625 Loaded depth data records for F.US.EPM21 2021-04-02 from 00:00:00.000000 to 00:00:00.000000. | 2021-04-12 13:59:02.633 Loaded depth data records for F.US.EPM21 2021-04-04 from 2021-04-04 17:04:59.506000 to 2021-04-04 19:59:59.957000. | 2021-04-12 13:59:02.677 F.US.EPM21 [CB] Aligned Renko 8t #27 | Reloading chart. | 2021-04-12 13:59:02.825 F.US.EPM21 [CB] Aligned Renko 8t #14 | Reloading chart. | 2021-04-12 13:59:03.231 Loaded depth data records for F.US.EPM21 2021-04-05 from 2021-04-04 20:00:00.003000 to 2021-04-05 15:32:05.310699. | 2021-04-12 13:59:03.310 F.US.EPM21 [CB] Aligned Renko 4t #5 | Reloading chart. | 2021-04-12 13:59:03.562 F.US.EPM21 [CB] 240 Min #17 | Reloading chart. | 2021-04-12 13:59:03.824 Loaded depth data records for F.US.EPM21 2021-04-06 from 2021-04-06 09:31:44.662000 to 2021-04-06 15:52:11.691881. | 2021-04-12 13:59:04.264 Loaded depth data records for F.US.EPM21 2021-04-07 from 2021-04-07 09:31:51.909000 to 2021-04-07 19:59:59.879000. | 2021-04-12 13:59:05.157 F.US.EPM21 [CB] #25 | Reloading chart. | 2021-04-12 13:59:05.292 F.US.EPM21 [CB] #25 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:05.606 F.US.EPM21 [CB] 3 Min #16 | Reloading chart. | 2021-04-12 13:59:05.685 F.US.EPM21 [CB] Aligned Renko 4t #1 | Reloading chart. | 2021-04-12 13:59:06.673 Loaded depth data records for F.US.EPM21 2021-04-08 from 2021-04-07 20:00:00.003000 to 2021-04-08 19:59:59.988000. | 2021-04-12 13:59:06.764 F.US.EPM21 [CB] Aligned Renko 8t #11 | Reloading chart. | 2021-04-12 13:59:06.800 Loading DLL: C:\SierraChart\Data\ETOFSv3.dll (ETOFSv3_64.dll). Handle: 7ff852f40000 | 2021-04-12 13:59:07.173 F.US.EPM21 Rev. 5t #12 | Reloading chart. | 2021-04-12 13:59:07.316 Loaded depth data records for F.US.EPM21 2021-04-09 from 2021-04-08 20:00:00.003000 to 2021-04-09 17:00:00.064000. | 2021-04-12 13:59:07.362 F.US.EPM21 [CBV] Rev. 5t #15 | Reloading chart. | 2021-04-12 13:59:07.416 F.US.EPM21 [CBV] Rev. 5t #15 | Performing historical Daily data download for symbol F.US.EPM21 starting at last date in file. | 2021-04-12 13:59:07.418 Starting DelayedDownloadMonitoringTimer | 2021-04-12 13:59:07.418 Starting HDTimeoutTimer | 2021-04-12 13:59:07.418 Added historical Daily data request for F.US.EPM21 to the queue. | 2021-04-12 13:59:07.419 Triggering next historical data download in queue. | 2021-04-12 13:59:07.419 F.US.EPM21 [CBV] Rev. 5t #15 | Waiting for historical downloads to complete with the IDs: 1, | 2021-04-12 13:59:07.430 F.US.RTYM21 [CB] 4 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:07.683 F.US.YMM21 [CB] 4 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:07.769 F.US.ENQM21 [CB] 4 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:07.834 Mapping F.US.EPM21 to ESM21. Service code: cme | 2021-04-12 13:59:07.865 HD Request # 1 | Downloading Historical Daily chart data for F.US.EPM21. Starting date: 2021-04-08. Service: cqg | 2021-04-12 13:59:07.866 HD Request # 1 | Requesting historical Daily data for ESM21 starting at 2021-04-07. SC External HD service. | 2021-04-12 13:59:07.866 Loaded depth data records for F.US.EPM21 2021-04-12 from 2021-04-12 03:13:06.383000 to 2021-04-12 10:13:33.439000. | 2021-04-12 13:59:07.908 F.US.EPM21 [CB] 500 Volume #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:07.971 F.US.EPM21 [CB] Aligned Renko 4t #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:08.851 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-12 13:59:09.307 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-12 13:59:09.307 F.US.EPM21 [CB] 500 Volume #3 | Reloading chart. | 2021-04-12 13:59:09.407 F.US.EPM21 [CB] 500 Volume #3 | Waiting for historical downloads to complete with the IDs: 1, | 2021-04-12 13:59:09.499 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-04-12 13:59:09.631 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-04-12 13:59:09.631 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-04-12 13:59:09.635 HD Request # 1 | Receiving historical Daily data for F.US.EPM21 starting at 2021-04-08 | 2021-04-12 13:59:09.643 HD Request # 1 | Writing historical Daily data to the file F.US.EPM21.dly | 2021-04-12 13:59:09.644 HD Request # 1 | Bytes received: 233 | 2021-04-12 13:59:09.646 HD Request # 1 | Received 4 records from 2021-04-08 00:00:00 to 2021-04-12 00:00:00 (5.0 days) and wrote 3 records for F.US.EPM21 | 2021-04-12 13:59:09.647 HD Request # 1 | Completion time: 2s | 2021-04-12 13:59:09.647 HD Request # 1 | Daily data download complete for F.US.EPM21. Unique request ID: 1 | 2021-04-12 13:59:09.647 Removing historical data download ID 1. | 2021-04-12 13:59:09.647 Triggering next historical data download in queue. | 2021-04-12 13:59:09.647 No download requests in the queue to start downloads for. | 2021-04-12 13:59:09.647 CQG WebSocket | Opening WebSocket. | 2021-04-12 13:59:09.960 CQG WebSocket | Sending WebSocket handshake. | 2021-04-12 13:59:09.960 F.US.EPM21 Rev. 5t #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:09.962 F.US.EPM21 Rev. 5t #12 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 13:59:09.962 F.US.EPM21 Rev. 5t #12 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 13:59:14.515 F.US.EPM21 [CB] Aligned Renko 4t #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:14.924 Chart #1 has tagged chart #5 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:14.928 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-12 13:59:14.990 CQG WebSocket | Server header | Connection: upgrade | 2021-04-12 13:59:14.990 CQG WebSocket | Server header | Sec-WebSocket-Accept: 00VCb/9iv48EkbVCbfTYITm5Zc0= | 2021-04-12 13:59:14.990 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-12 13:59:14.990 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-12 13:59:14.990 CQG WebSocket | Server header | | 2021-04-12 13:59:14.990 CQG WebSocket | Web socket state is now open. | 2021-04-12 13:59:14.990 CQG WebAPI | WebSocket connected. | 2021-04-12 13:59:14.990 CQG WebAPI | Sending market data logon message. | 2021-04-12 13:59:14.990 CQG WebAPI | Base Time: 2021-04-11T21:43:57. 2021-04-11 21:43:57 | 2021-04-12 13:59:15.260 CQG WebAPI | Logon successful. Session Token = QA2UVXCPReTADbxxtHv5qwWCZPFhKI9TzLTyQKCAw3oqtOyw90p+ZB7gjPg5FBiv1A+e293y+dF | 2021-04-12 13:59:15.260 CQG WebAPI | Connected to server complete. | 2021-04-12 13:59:15.260 Triggering next historical data download in queue. | 2021-04-12 13:59:15.260 Triggering next historical data download in queue. | 2021-04-12 13:59:15.260 Triggering next historical data download in queue. | 2021-04-12 13:59:15.260 Triggering next historical data download in queue. | 2021-04-12 13:59:15.260 Subscribing to symbol for symbol alert. ESZ20-CME | 2021-04-12 13:59:15.260 CQG WebAPI | Starting real-time market data updates for: ESZ20-CME. ID: 1 | 2021-04-12 13:59:15.261 CQG WebAPI | Sending symbol resolution request for ESZ20-CME. ID: 485012 | 2021-04-12 13:59:15.261 CQG WebAPI | Requesting security definition data for: ESZ20-CME. ID: 1 | 2021-04-12 13:59:15.261 Subscribing to symbol for symbol alert. ESZ20-CME | 2021-04-12 13:59:15.261 Subscribing to symbol for symbol alert. ESZ20-CME | 2021-04-12 13:59:15.261 Subscribing to symbol for symbol alert. ESZ20-CME | 2021-04-12 13:59:15.261 Updated verified funded futures trading account ending date to: 2021-05-12 17:59:15 | 2021-04-12 13:59:15.263 CQG WebAPI | Sending Trade Accounts request message. | 2021-04-12 13:59:15.266 No download requests in the queue to start downloads for. | 2021-04-12 13:59:15.266 No download requests in the queue to start downloads for. | 2021-04-12 13:59:15.266 No download requests in the queue to start downloads for. | 2021-04-12 13:59:15.266 No download requests in the queue to start downloads for. | 2021-04-12 13:59:15.266 CQG WebAPI | Received message: Requested symbol was not found. | 2021-04-12 13:59:15.398 Symbol Error - ESZ20-CME is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-04-12 13:59:15.398 CQG WebAPI | Brokerage name: AMP. Account Name: 123619A | 2021-04-12 13:59:15.398 CQG WebAPI | Sending collateral subscribe request. | 2021-04-12 13:59:15.398 F.US.EPM21 Rev. 5t #12 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 13:59:15.654 Mapping F.US.MESM21 to MESM21. Service code: cme | 2021-04-12 13:59:16.048 SC Data - All Services | Starting real-time market data updates for: F.US.MESM21 (MESM21). ID: 2 Service code: cme | 2021-04-12 13:59:16.048 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2021-04-12 13:59:16.048 CQG WebAPI | Sending symbol resolution request for F.US.MESM21. ID: 485015 | 2021-04-12 13:59:16.048 SC Data - All Services | Requesting security definition data for: F.US.MESM21 (MESM21). ID: 2 | 2021-04-12 13:59:16.048 Starting DelayedDownloadMonitoringTimer | 2021-04-12 13:59:16.048 Starting HDTimeoutTimer | 2021-04-12 13:59:16.048 Added historical Intraday data request for F.US.MESM21 to the queue. | 2021-04-12 13:59:16.048 Intraday data recording state for symbol F.US.MESM21 is set to download 'Pending'. | 2021-04-12 13:59:16.048 Triggering next historical data download in queue. | 2021-04-12 13:59:16.048 DTC Client socket (6) | Creating socket. | 2021-04-12 13:59:16.049 DTC Client socket (6) | New receive buffer size: 5242880 | 2021-04-12 13:59:16.049 DTC Client socket (6) | Connecting to IP: 216.1.90.129. | 2021-04-12 13:59:16.049 Delaying start of download for F.US.MESM21 | 2021-04-12 13:59:16.075 Mapping F.US.EPM21 to ESM21. Service code: cme | 2021-04-12 13:59:16.077 SC Data - All Services | Starting real-time market data updates for: F.US.EPM21 (ESM21). ID: 3 Service code: cme | 2021-04-12 13:59:16.077 CQG WebAPI | Sending symbol resolution request for F.US.EPM21. ID: 485016 | 2021-04-12 13:59:16.077 SC Data - All Services | Requesting security definition data for: F.US.EPM21 (ESM21). ID: 3 | 2021-04-12 13:59:16.077 Added historical Intraday data request for F.US.EPM21 to the queue. | 2021-04-12 13:59:16.077 Intraday data recording state for symbol F.US.EPM21 is set to download 'Pending'. | 2021-04-12 13:59:16.077 Triggering next historical data download in queue. | 2021-04-12 13:59:16.077 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM21. Search Symbol: F.US.MESM21. Request ID: 485015. Contract ID: 1. | 2021-04-12 13:59:16.156 SC Data - All Services | Network connection to server complete. | 2021-04-12 13:59:16.157 SC Data - All Services | Starting socket receive thread. | 2021-04-12 13:59:16.157 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-12 13:59:16.157 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 485016. Contract ID: 2. | 2021-04-12 13:59:16.158 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-12 13:59:16.474 SC Data - All Services | Sending logon request message. | 2021-04-12 13:59:16.474 Mapping F.US.ENQM21 to NQM21. Service code: cme | 2021-04-12 13:59:16.601 SC Data - All Services | Starting real-time market data updates for: F.US.ENQM21 (NQM21). ID: 4 Service code: cme | 2021-04-12 13:59:16.601 CQG WebAPI | Sending symbol resolution request for F.US.ENQM21. ID: 485017 | 2021-04-12 13:59:16.601 SC Data - All Services | Requesting security definition data for: F.US.ENQM21 (NQM21). ID: 4 | 2021-04-12 13:59:16.602 Added historical Intraday data request for F.US.ENQM21 to the queue. | 2021-04-12 13:59:16.602 Intraday data recording state for symbol F.US.ENQM21 is set to download 'Pending'. | 2021-04-12 13:59:16.602 Triggering next historical data download in queue. | 2021-04-12 13:59:16.602 Mapping F.US.RTYM21 to RTYM21. Service code: cme | 2021-04-12 13:59:16.604 SC Data - All Services | Starting real-time market data updates for: F.US.RTYM21 (RTYM21). ID: 5 Service code: cme | 2021-04-12 13:59:16.604 CQG WebAPI | Sending symbol resolution request for F.US.RTYM21. ID: 485018 | 2021-04-12 13:59:16.604 SC Data - All Services | Requesting security definition data for: F.US.RTYM21 (RTYM21). ID: 5 | 2021-04-12 13:59:16.604 Added historical Intraday data request for F.US.RTYM21 to the queue. | 2021-04-12 13:59:16.604 Intraday data recording state for symbol F.US.RTYM21 is set to download 'Pending'. | 2021-04-12 13:59:16.604 Triggering next historical data download in queue. | 2021-04-12 13:59:16.604 Mapping F.US.YMM21 to YMM21. Service code: cbot | 2021-04-12 13:59:16.606 SC Data - All Services | Starting real-time market data updates for: F.US.YMM21 (YMM21). ID: 6 Service code: cbot | 2021-04-12 13:59:16.606 CQG WebAPI | Sending symbol resolution request for F.US.YMM21. ID: 485019 | 2021-04-12 13:59:16.606 SC Data - All Services | Requesting security definition data for: F.US.YMM21 (YMM21). ID: 6 | 2021-04-12 13:59:16.606 Added historical Intraday data request for F.US.YMM21 to the queue. | 2021-04-12 13:59:16.607 Intraday data recording state for symbol F.US.YMM21 is set to download 'Pending'. | 2021-04-12 13:59:16.607 Triggering next historical data download in queue. | 2021-04-12 13:59:16.607 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQM21. Search Symbol: F.US.ENQM21. Request ID: 485017. Contract ID: 3. | 2021-04-12 13:59:16.664 CQG WebAPI | Received symbol resolution report for symbol F.US.RTYM21. Search Symbol: F.US.RTYM21. Request ID: 485018. Contract ID: 4. | 2021-04-12 13:59:16.664 CQG WebAPI | Received symbol resolution report for symbol F.US.YMM21. Search Symbol: F.US.YMM21. Request ID: 485019. Contract ID: 5. | 2021-04-12 13:59:16.664 F.US.EPM21 [CB] 500 Volume #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-04-12 13:59:16.667 F.US.EPM21 [CB] 500 Volume #3 | Reloading chart. | 2021-04-12 13:59:16.685 SC Data - All Services | Received logon response. | 2021-04-12 13:59:17.237 SC Data - All Services | Server Name: SC Realtime Server. | 2021-04-12 13:59:17.237 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-12 13:59:17.237 SC Data - All Services | Successfully connected. | 2021-04-12 13:59:17.237 SC Data - All Services | Trading is not supported. | 2021-04-12 13:59:17.237 SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQM21 -> NQM21 | 2021-04-12 13:59:17.237 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPM21 -> ESM21 | 2021-04-12 13:59:17.237 SC Data - All Services | Restarting real-time data updates for symbol: F.US.MESM21 -> MESM21 | 2021-04-12 13:59:17.237 SC Data - All Services | Restarting real-time data updates for symbol: F.US.RTYM21 -> RTYM21 | 2021-04-12 13:59:17.237 SC Data - All Services | Restarting real-time data updates for symbol: F.US.YMM21 -> YMM21 | 2021-04-12 13:59:17.237 F.US.EPM21 [CBV] Rev. 5t #15 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-04-12 13:59:17.237 F.US.EPM21 [CBV] Rev. 5t #15 | Reloading chart. | 2021-04-12 13:59:17.238 SC Data - All Services | Received security definition for symbol F.US.ENQM21 | 2021-04-12 13:59:17.393 SC Data - All Services | Received security definition for symbol F.US.EPM21 | 2021-04-12 13:59:17.393 SC Data - All Services | Received security definition for symbol F.US.MESM21 | 2021-04-12 13:59:17.393 SC Data - All Services | Received security definition for symbol F.US.RTYM21 | 2021-04-12 13:59:17.393 SC Data - All Services | Received security definition for symbol F.US.YMM21 | 2021-04-12 13:59:17.393 F.US.EPM21 [CB] 500 Volume #3 | Reloading chart. | 2021-04-12 13:59:17.769 F.US.EPM21 [CBV] Rev. 5t #15 | Reloading chart. | 2021-04-12 13:59:18.365 Loading market depth data. | 2021-04-12 13:59:18.583 Loaded depth data records for F.US.EPM21 2021-04-02 from 00:00:00.000000 to 00:00:00.000000. | 2021-04-12 13:59:18.596 Loaded depth data records for F.US.EPM21 2021-04-04 from 2021-04-04 17:04:59.506000 to 2021-04-04 19:59:59.957000. | 2021-04-12 13:59:18.634 F.US.EPM21 [CBV] Rev. 5t #15 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 13:59:18.868 Requesting market depth updates for: F.US.EPM21 if supported. | 2021-04-12 13:59:19.270 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPM21.2021-04-12.depth | 2021-04-12 13:59:19.431 SC Data - All Services | Clearing market depth for F.US.EPM21 | 2021-04-12 13:59:19.431 Loaded depth data records for F.US.EPM21 2021-04-05 from 2021-04-04 20:00:00.003000 to 2021-04-05 15:32:05.310699. | 2021-04-12 13:59:19.475 Loaded depth data records for F.US.EPM21 2021-04-06 from 2021-04-06 09:31:44.662000 to 2021-04-06 15:52:11.691881. | 2021-04-12 13:59:20.442 CQG WebAPI | Sending positions subscribe request. RequestID: 485020 | 2021-04-12 13:59:20.984 CQG WebAPI | Sending orders subscribe request. RequestID: 485021 | 2021-04-12 13:59:20.984 Requesting market depth updates for: F.US.ENQM21 if supported. | 2021-04-12 13:59:20.984 Requesting market depth updates for: F.US.MESM21 if supported. | 2021-04-12 13:59:20.984 Requesting market depth updates for: F.US.RTYM21 if supported. | 2021-04-12 13:59:20.984 Requesting market depth updates for: F.US.YMM21 if supported. | 2021-04-12 13:59:20.984 SC Data - All Services | Clearing market depth for F.US.ENQM21 | 2021-04-12 13:59:21.118 SC Data - All Services | Clearing market depth for F.US.MESM21 | 2021-04-12 13:59:21.118 SC Data - All Services | Clearing market depth for F.US.RTYM21 | 2021-04-12 13:59:21.118 SC Data - All Services | Market Depth data has been rejected for symbol: F.US.YMM21. Not authorized for market depth. | 2021-04-12 13:59:21.118 Loaded depth data records for F.US.EPM21 2021-04-07 from 2021-04-07 09:31:51.909000 to 2021-04-07 19:59:59.879000. | 2021-04-12 13:59:21.302 Loaded depth data records for F.US.EPM21 2021-04-08 from 2021-04-07 20:00:00.003000 to 2021-04-08 19:59:59.988000. | 2021-04-12 13:59:22.294 Loaded depth data records for F.US.EPM21 2021-04-09 from 2021-04-08 20:00:00.003000 to 2021-04-09 17:00:00.064000. | 2021-04-12 13:59:22.576 HD Request # 2 | Downloading Intraday chart data for F.US.MESM21 to the file F.US.MESM21.scid. Service: cme | 2021-04-12 13:59:22.797 HD Request # 2 | Download start date-time: 2021-04-12 10:13:33.000000. File last date-time: 2021-04-12 10:13:33.286000 | 2021-04-12 13:59:22.798 HD Request # 2 | Using server: ds23.sierracharts.com port 10150 | 2021-04-12 13:59:22.801 Socket (3) | Creating socket. | 2021-04-12 13:59:22.802 Socket (3) | New receive buffer size: 5242880 | 2021-04-12 13:59:22.802 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-04-12 13:59:22.802 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-04-12 13:59:22.890 HD Request # 2 | Sending historical data logon request message. | 2021-04-12 13:59:22.890 Loaded depth data records for F.US.EPM21 2021-04-12 from 2021-04-12 03:13:06.383000 to 2021-04-12 10:13:33.439000. | 2021-04-12 13:59:22.890 F.US.EPM21 [CB][M] 500 Volume #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 13:59:22.948 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-04-12 10:13:33. Record interval: 0. Symbol: MESM21 | 2021-04-12 13:59:23.432 HD Request # 2 | Decompressing data. | 2021-04-12 13:59:23.468 HD Request # 2 | Receiving Intraday data for F.US.MESM21 starting at 2021-04-12 10:13:33.286000 | 2021-04-12 13:59:23.560 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-04-12 10:13:33.899000 | 2021-04-12 13:59:24.119 Socket (3) | CloseSocket call. | 2021-04-12 13:59:24.625 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-04-12 13:59:24.625 Socket (3) | Socket gracefully closed by remote side. | 2021-04-12 13:59:24.665 Socket (3) | Closed. | 2021-04-12 13:59:24.665 Historical data download thread signaled to stop. | 2021-04-12 13:59:24.696 HD Request # 2 | Received 106819 records from 2021-04-12 10:13:33.286000 to 2021-04-12 13:59:22.420005 (3.8 hours) and wrote 106818 records for F.US.MESM21 | 2021-04-12 13:59:24.696 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-04-12 17:59:22.420005 | 2021-04-12 13:59:24.702 Added 76 Time and Sales records to Intraday data file for F.US.MESM21 after download. | 2021-04-12 13:59:24.705 HD Request # 2 | Completion time: 2s | 2021-04-12 13:59:24.705 HD Request # 2 | Intraday data download complete for F.US.MESM21. Unique request ID: 2 | 2021-04-12 13:59:24.705 Removing historical data download ID 2. | 2021-04-12 13:59:24.705 Real-time Intraday chart data file updates started for F.US.MESM21 | 2021-04-12 13:59:24.705 Intraday chart data file opened for F.US.MESM21 | 2021-04-12 13:59:24.705 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-04-12 13:59:24.705 Triggering next historical data download in queue. | 2021-04-12 13:59:24.705 HD Request # 3 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cme | 2021-04-12 13:59:24.706 HD Request # 3 | Download start date-time: 2021-04-12 10:13:33.000000. File last date-time: 2021-04-12 10:13:33.439002 | 2021-04-12 13:59:24.707 HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2021-04-12 13:59:24.707 Socket (3) | Creating socket. | 2021-04-12 13:59:24.724 Socket (3) | New receive buffer size: 5242880 | 2021-04-12 13:59:24.724 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-04-12 13:59:24.724 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-04-12 13:59:24.825 HD Request # 3 | Sending historical data logon request message. | 2021-04-12 13:59:24.825 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-04-12 10:13:33. Record interval: 0. Symbol: ESM21 | 2021-04-12 13:59:25.343 HD Request # 3 | Decompressing data. | 2021-04-12 13:59:25.382 HD Request # 3 | Receiving Intraday data for F.US.EPM21 starting at 2021-04-12 10:13:33.439000 | 2021-04-12 13:59:25.459 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-04-12 10:13:33.739000 | 2021-04-12 13:59:25.843 Socket (3) | CloseSocket call. | 2021-04-12 13:59:29.151 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-04-12 13:59:29.151 Historical data download thread signaled to stop. | 2021-04-12 13:59:29.151 HD Request # 3 | Received 204016 records from 2021-04-12 10:13:33.439000 to 2021-04-12 13:59:24.782001 (3.8 hours) and wrote 204013 records for F.US.EPM21 | 2021-04-12 13:59:29.152 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-04-12 17:59:24.782001 | 2021-04-12 13:59:29.160 Added 134 Time and Sales records to Intraday data file for F.US.EPM21 after download. | 2021-04-12 13:59:29.160 HD Request # 3 | Completion time: 5s | 2021-04-12 13:59:29.160 HD Request # 3 | Intraday data download complete for F.US.EPM21. Unique request ID: 3 | 2021-04-12 13:59:29.160 Removing historical data download ID 3. | 2021-04-12 13:59:29.160 Real-time Intraday chart data file updates started for F.US.EPM21 | 2021-04-12 13:59:29.160 Intraday chart data file opened for F.US.EPM21 | 2021-04-12 13:59:29.160 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-04-12 13:59:29.160 Triggering next historical data download in queue. | 2021-04-12 13:59:29.160 HD Request # 4 | Downloading Intraday chart data for F.US.ENQM21 to the file F.US.ENQM21.scid. Service: cme | 2021-04-12 13:59:29.160 HD Request # 4 | Download start date-time: 2021-04-12 10:13:33.000000. File last date-time: 2021-04-12 10:13:33.083000 | 2021-04-12 13:59:29.161 HD Request # 4 | Using server: ds23.sierracharts.com port 10150 | 2021-04-12 13:59:29.161 Socket (4) | Creating socket. | 2021-04-12 13:59:29.161 Socket (4) | New receive buffer size: 5242880 | 2021-04-12 13:59:29.161 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-04-12 13:59:29.161 Socket (3) | Socket gracefully closed by remote side. | 2021-04-12 13:59:29.201 Socket (3) | Closed. | 2021-04-12 13:59:29.201 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-04-12 13:59:29.243 HD Request # 4 | Sending historical data logon request message. | 2021-04-12 13:59:29.243 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-04-12 10:13:33. Record interval: 0. Symbol: NQM21 | 2021-04-12 13:59:29.285 HD Request # 4 | Decompressing data. | 2021-04-12 13:59:29.316 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM21.scid. Thread ID: 4052 | 2021-04-12 13:59:29.397 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM21.scid. Thread ID: 4052 | 2021-04-12 13:59:29.399 HD Request # 4 | Receiving Intraday data for F.US.ENQM21 starting at 2021-04-12 10:13:33.083000 | 2021-04-12 13:59:29.410 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-04-12 10:13:33.894000 | 2021-04-12 13:59:29.853 Chart #5 has tagged chart #1 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:30.141 Socket (4) | CloseSocket call. | 2021-04-12 13:59:30.236 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-04-12 13:59:30.236 Socket (4) | Socket gracefully closed by remote side. | 2021-04-12 13:59:30.277 Socket (4) | Closed. | 2021-04-12 13:59:30.277 Historical data download thread signaled to stop. | 2021-04-12 13:59:30.498 HD Request # 4 | Received 164909 records from 2021-04-12 10:13:33.083000 to 2021-04-12 13:59:26.599001 (3.8 hours) and wrote 164908 records for F.US.ENQM21 | 2021-04-12 13:59:30.498 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-04-12 17:59:26.599001 | 2021-04-12 13:59:30.503 Added 49 Time and Sales records to Intraday data file for F.US.ENQM21 after download. | 2021-04-12 13:59:30.504 HD Request # 4 | Completion time: 1s | 2021-04-12 13:59:30.504 HD Request # 4 | Intraday data download complete for F.US.ENQM21. Unique request ID: 4 | 2021-04-12 13:59:30.504 Removing historical data download ID 4. | 2021-04-12 13:59:30.504 Real-time Intraday chart data file updates started for F.US.ENQM21 | 2021-04-12 13:59:30.504 Intraday chart data file opened for F.US.ENQM21 | 2021-04-12 13:59:30.504 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-04-12 13:59:30.504 Triggering next historical data download in queue. | 2021-04-12 13:59:30.504 HD Request # 5 | Downloading Intraday chart data for F.US.RTYM21 to the file F.US.RTYM21.scid. Service: cme | 2021-04-12 13:59:30.504 HD Request # 5 | Download start date-time: 2021-04-12 10:13:33.000000. File last date-time: 2021-04-12 10:13:33.196004 | 2021-04-12 13:59:30.505 HD Request # 5 | Using server: ds21.sierracharts.com port 10149 | 2021-04-12 13:59:30.505 Socket (3) | Creating socket. | 2021-04-12 13:59:30.505 Socket (3) | New receive buffer size: 5242880 | 2021-04-12 13:59:30.505 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-04-12 13:59:30.505 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-04-12 13:59:30.889 HD Request # 5 | Sending historical data logon request message. | 2021-04-12 13:59:30.889 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-04-12 10:13:33. Record interval: 0. Symbol: RTYM21 | 2021-04-12 13:59:30.932 HD Request # 5 | Decompressing data. | 2021-04-12 13:59:30.973 Chart #6 has tagged chart #13 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:31.175 HD Request # 5 | Receiving Intraday data for F.US.RTYM21 starting at 2021-04-12 10:13:33.196000 | 2021-04-12 13:59:31.568 Chart #2 has tagged chart #12 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:31.741 Chart #2 has tagged chart #15 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:31.741 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-04-12 10:13:34.879000 | 2021-04-12 13:59:32.893 Socket (3) | CloseSocket call. | 2021-04-12 13:59:32.896 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-04-12 13:59:32.896 Socket (3) | Socket gracefully closed by remote side. | 2021-04-12 13:59:32.927 Historical data download thread signaled to stop. | 2021-04-12 13:59:32.927 Socket (3) | Closed. | 2021-04-12 13:59:32.927 HD Request # 5 | Received 39613 records from 2021-04-12 10:13:33.196000 to 2021-04-12 13:59:28.131000 (3.8 hours) and wrote 39608 records for F.US.RTYM21 | 2021-04-12 13:59:32.928 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-04-12 17:59:28.131000 | 2021-04-12 13:59:32.932 HD Request # 5 | Completion time: 2s | 2021-04-12 13:59:32.932 HD Request # 5 | Intraday data download complete for F.US.RTYM21. Unique request ID: 5 | 2021-04-12 13:59:32.932 Removing historical data download ID 5. | 2021-04-12 13:59:32.932 Real-time Intraday chart data file updates started for F.US.RTYM21 | 2021-04-12 13:59:32.932 Intraday chart data file opened for F.US.RTYM21 | 2021-04-12 13:59:32.932 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-04-12 13:59:32.932 Triggering next historical data download in queue. | 2021-04-12 13:59:32.932 HD Request # 6 | Downloading Intraday chart data for F.US.YMM21 to the file F.US.YMM21.scid. Service: cbot | 2021-04-12 13:59:32.932 HD Request # 6 | Download start date-time: 2021-04-12 10:13:32.000000. File last date-time: 2021-04-12 10:13:32.060000 | 2021-04-12 13:59:32.933 HD Request # 6 | Using server: ds23.sierracharts.com port 10150 | 2021-04-12 13:59:32.933 Socket (3) | Creating socket. | 2021-04-12 13:59:32.933 Socket (3) | New receive buffer size: 5242880 | 2021-04-12 13:59:32.933 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-04-12 13:59:32.933 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-04-12 13:59:33.015 HD Request # 6 | Sending historical data logon request message. | 2021-04-12 13:59:33.015 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-04-12 10:13:32. Record interval: 0. Symbol: YMM21 | 2021-04-12 13:59:33.048 HD Request # 6 | Decompressing data. | 2021-04-12 13:59:33.079 HD Request # 6 | Receiving Intraday data for F.US.YMM21 starting at 2021-04-12 10:13:32.060000 | 2021-04-12 13:59:33.167 Chart #8 has tagged chart #13 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:33.527 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-04-12 10:13:33.892000 | 2021-04-12 13:59:33.616 Socket (3) | CloseSocket call. | 2021-04-12 13:59:33.617 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-04-12 13:59:33.617 Historical data download thread signaled to stop. | 2021-04-12 13:59:33.644 HD Request # 6 | Received 35788 records from 2021-04-12 10:13:32.060000 to 2021-04-12 13:59:31.800000 (3.8 hours) and wrote 35787 records for F.US.YMM21 | 2021-04-12 13:59:33.645 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-04-12 17:59:31.800000 | 2021-04-12 13:59:33.650 Added 8 Time and Sales records to Intraday data file for F.US.YMM21 after download. | 2021-04-12 13:59:33.650 HD Request # 6 | Completion time: 1s | 2021-04-12 13:59:33.650 HD Request # 6 | Intraday data download complete for F.US.YMM21. Unique request ID: 6 | 2021-04-12 13:59:33.650 Removing historical data download ID 6. | 2021-04-12 13:59:33.650 Real-time Intraday chart data file updates started for F.US.YMM21 | 2021-04-12 13:59:33.650 Intraday chart data file opened for F.US.YMM21 | 2021-04-12 13:59:33.650 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-04-12 13:59:33.650 Triggering next historical data download in queue. | 2021-04-12 13:59:33.650 No download requests in the queue to start downloads for. | 2021-04-12 13:59:33.650 Chart #7 has tagged chart #13 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:33.663 Socket (3) | Socket gracefully closed by remote side. | 2021-04-12 13:59:33.665 Socket (3) | Closed. | 2021-04-12 13:59:33.665 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQM21.scid. Thread ID: 4052 | 2021-04-12 13:59:34.402 Opened cached Intraday file: C:\SierraChart\Data\F.US.YMM21.scid. Thread ID: 4052 | 2021-04-12 13:59:34.403 Chart #27 has tagged chart #14 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:38.137 Chart #27 has tagged chart #2 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 13:59:38.137 Opened cached Intraday file: C:\SierraChart\Data\F.US.RTYM21.scid. Thread ID: 4052 | 2021-04-12 13:59:39.406 F.US.EPM21 [CB][M] Aligned Renko 8t #14 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:55.509 F.US.EPM21[M] Rev. 5t #12 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:55.833 F.US.EPM21[M] Rev. 5t #12 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 14:00:55.833 F.US.EPM21 [CBV][M] Rev. 5t #15 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.086 F.US.EPM21 [CBV][M] Rev. 5t #15 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 14:00:56.086 F.US.EPM21 [CB][M] 4 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.435 F.US.EPM21 [CB][M] Aligned Renko 8t #2 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.543 Chart #2 has tagged chart #12 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.667 Chart #2 has tagged chart #15 for full recalculation. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.667 F.US.EPM21 [CB][M] Aligned Renko 4t #5 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.710 F.US.EPM21 [CB][M] Aligned Renko 4t #1 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:56.772 Circular chart reference detected. Charts: 5, 1. Chartbook: FRESHTrueKORB.Cht. | 2021-04-12 14:00:56.775 F.US.EPM21[M] Rev. 5t #12 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:57.024 F.US.EPM21[M] Rev. 5t #12 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 14:00:57.024 F.US.EPM21 [CBV][M] Rev. 5t #15 | Performing a full recalculation because it has been tagged. Chartbook: FRESHTrueKORB.Cht | 2021-04-12 14:00:57.289 F.US.EPM21 [CBV][M] Rev. 5t #15 | Study: -ET EDGE� Zones | Making HTTP request. | 2021-04-12 14:00:57.289 |
| [2021-04-12 20:47:43] |
| John - SC Support - Posts: 38150 |
|
The only item we see in the above log is the following: Symbol Error - ESZ20-CME is unknown, unavailable, or improperly formatted. Requested symbol was not found.
You will want to find the chart that has that symbol and correct it. If that chart is related to other charts, then this could be the basis of the problem. Let us know if you continue to have issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-13 15:22:01] |
| User226743 - Posts: 12 |
|
I am still experiencing the freezing. THis is a new Message Log that occurred when the charts reloaded, right after a long freeze. (30+ seconds). Yesterday when I sent the copy of the Message Log, the charts didn't reload continually, they just paused for a few seconds and then continued. So, maybe this log will more accurately reflect the problem. Thanks ( Message Log removed) Date Time Of Last Edit: 2021-04-13 15:24:57
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| [2021-04-13 15:25:29] |
| |
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We want to understand, when you notice this do you find that the user interface of Sierra Chart is nonresponsive? Try interacting with the menus and the charts and see if you can still interact with them . There is nothing useful in the Message Log you provided. We would have to see heartbeat messages, which are not enabled in your installation, but we first need to understand the problem more clearly first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-13 15:25:57
|
| [2021-04-14 13:44:25] |
| User226743 - Posts: 12 |
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Yes, the interface of Sierra Chart is responsive during the freezes.
|
| [2021-04-14 13:51:12] |
| User226743 - Posts: 12 |
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Also, I've noticed that it will unfreeze the data flow if I click the "Translate Symbols to Current Service" button. It will then immediately download historical data and unfreeze.
|
| [2021-04-14 15:04:51] |
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Regarding post #18, do not do that. It is completely unnecessary. You must have some Internet connectivity issue. Enable heartbeat logging and when you notice the issue provide the last 10 minutes or so of the Message Log here. For information and instructions, refer to: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server We are locking this thread because we do not want different users posting in the same thread. You need to start a new thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: