Support Board
Date/Time: Tue, 25 Feb 2025 16:01:43 +0000
Post From: DOM Freezing - Data lagging- Denali/CQG
| [2021-04-06 14:05:04] |
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We see you are connected to the West Coast server: SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2021-04-05 08:55:52.661
We monitored this server about 15 minutes ago, around 9:45 Eastern time. No delays. There is no delay on the server side. We want to see the heartbeat logging of the time you have a problem. Instructions: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server And we also see you are on Comcast and we have heard about problems with Comcast in California. There is a consistency with issues with that ISP. If you can try a different one, that would be good. We also want you to increase this setting to 300: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#RemoteBufferDelaySendTimeInMilliseconds It will slow down the updates, although it decreases the number of packets and this may help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 14:06:39
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