Support Board
Date/Time: Mon, 25 Nov 2024 19:25:25 +0000
Sierra Charts + OEC data feed not updating
View Count: 1246
| [2014-02-27 16:01:39] |
| David-G - Posts: 21 |
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My Sierra Charts have frozen just now. I tried uploading the current software version (1097) but that has not helped. My charts are still frozen. Any suggestions? Please. David |
| [2014-02-27 17:19:10] |
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You may have gone over the OEC 5 symbol limit. Refer to this section here: https://www.sierrachart.com/index.php?l=doc/openecry.php#Symbols Also, refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html If you still need help we will need to see a copy of the Message Log: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-27 17:38:54] |
| David-G - Posts: 21 |
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Shortly after I posted my please for help, I noticed that my charts began to update properly. Since when has there been this 5 symbol limit on the OEC data feed? My charting layout hasn't really changed in many months, so is this something new? I don't believe I am charting more than 5 symbols, the ones I have Sierra Charts on are: the YM / ES / NQ / FDAX and FTSE, but I shall post the log as requested by you at the end of this message. Lastly, the 'value-cursor' on my YM charts (which is the market I trade and hence most charts) was not moving at all. It had frozen completely (at the time I sent you my request to the SC support board). I await your comments. The message log: Software version: 1097 | 2014-02-27 10:56:39 Usage end date: 2014-03-31 | 2014-02-27 10:56:39 Enabled for: Sierra Chart Historical Data Service. | 2014-02-27 10:56:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-02-27 10:56:39 Active service: Open E Cry FIX/FAST | 2014-02-27 10:56:39 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-02-27 10:56:39 2014-02-27 15:56:39 Local computer clock time | 2014-02-27 10:56:39 2014-02-27 15:56:39 GMT time | 2014-02-27 10:56:39 2014-02-27 10:56:39 Time zone adjusted time | 2014-02-27 10:56:39 Time difference to server time: 1 seconds. | 2014-02-27 10:56:39 Program path: C:\SierraChart\ | 2014-02-27 10:56:39 Data Files path: C:\SierraChart\Data\ | 2014-02-27 10:56:39 OS Version Number: 6.1 | 2014-02-27 10:56:39 Checking for new symbol settings for oec | 2014-02-27 10:56:39 Symbol settings are up-to-date for oec | 2014-02-27 10:56:39 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:56:44 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-27 10:56:44 The network socket is connected. | 2014-02-27 10:56:44 Starting SSL connection on the socket. | 2014-02-27 10:56:44 SSL socket is now connected. | 2014-02-27 10:56:44 OEC FIX Trading: Sending the Logon message. | 2014-02-27 10:56:45 HD Request # 2 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-02-27 10:56:55 HD Request # 2 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 10:56:55 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2014-02-27 10:56:55 HD Request # 3 - Downloading Historical Daily chart data for ESH14. Starting date: 2014-02-26. Service: oec | 2014-02-27 10:56:55 HD Request # 3 - Requesting historical Daily data for ESH14 starting at 2014-02-25 | 2014-02-27 10:56:55 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-02-27 10:56:55 The network socket is connected. | 2014-02-27 10:56:55 HD Request # 2 - Sending historical data logon request message. | 2014-02-27 10:56:55 HD Request # 3 - Receiving historical Daily data for ESH14 starting at 2014-02-25 | 2014-02-27 10:56:56 Writing historical Daily data for ESH14 to the file ESH14.dly | 2014-02-27 10:56:56 HD Request # 3 - Received 3 records from 2014-02-25 00:00:00 to 2014-02-27 00:00:00 (3.0 days) and wrote 2 records for ESH14 | 2014-02-27 10:56:56 HD Request # 3 - Daily download COMPLETE for ESH14 | 2014-02-27 10:56:56 HD Request # 4 - Downloading Historical Daily chart data for YMH14. Starting date: 2014-02-26. Service: oec | 2014-02-27 10:56:56 HD Request # 4 - Requesting historical Daily data for YMH14 starting at 2014-02-25 | 2014-02-27 10:56:56 HD Request # 2 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 10:56:56 HD Request # 4 - Receiving historical Daily data for YMH14 starting at 2014-02-25 | 2014-02-27 10:56:56 Writing historical Daily data for YMH14 to the file YMH14.dly | 2014-02-27 10:56:56 HD Request # 4 - Received 3 records from 2014-02-25 00:00:00 to 2014-02-27 00:00:00 (3.0 days) and wrote 2 records for YMH14 | 2014-02-27 10:56:56 HD Request # 4 - Daily download COMPLETE for YMH14 | 2014-02-27 10:56:56 HD Request # 5 - Downloading Historical Daily chart data for DYH14. Starting date: 2014-02-26. Service: oec | 2014-02-27 10:56:56 HD Request # 5 - Requesting historical Daily data for DYH14 starting at 2014-02-25 | 2014-02-27 10:56:56 The network socket for historical data has been closed. | 2014-02-27 10:56:56 HD Request # 2 - Historical data for ESH4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-02-27 10:56:56 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH4 | 2014-02-27 10:56:56 HD Request # 2 - Intraday download COMPLETE for ESH4 | 2014-02-27 10:56:56 HD Request # 6 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-02-27 10:56:56 HD Request # 6 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 10:56:56 HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2014-02-27 10:56:56 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-02-27 10:56:56 HD Request # 5 - Receiving historical Daily data for DYH14 starting at 2014-02-25 | 2014-02-27 10:56:56 Writing historical Daily data for DYH14 to the file DYH14.dly | 2014-02-27 10:56:56 HD Request # 5 - Received 3 records from 2014-02-25 00:00:00 to 2014-02-27 00:00:00 (3.0 days) and wrote 2 records for DYH14 | 2014-02-27 10:56:56 HD Request # 5 - Daily download COMPLETE for DYH14 | 2014-02-27 10:56:56 The network socket is connected. | 2014-02-27 10:56:56 HD Request # 6 - Sending historical data logon request message. | 2014-02-27 10:56:56 HD Request # 6 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 10:56:57 The network socket for historical data has been closed. | 2014-02-27 10:56:57 HD Request # 6 - Historical data for YMH4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-02-27 10:56:57 HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMH4 | 2014-02-27 10:56:57 HD Request # 6 - Intraday download COMPLETE for YMH4 | 2014-02-27 10:56:57 HD Request # 7 - Downloading Intraday chart data for NQH4 to the file NQH4.scid. Service: oec | 2014-02-27 10:56:57 HD Request # 7 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 10:56:57 HD Request # 7 - Using server: ds3.sierracharts.com port 10149 | 2014-02-27 10:56:57 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-02-27 10:56:57 The network socket is connected. | 2014-02-27 10:56:57 HD Request # 7 - Sending historical data logon request message. | 2014-02-27 10:56:57 HD Request # 7 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 10:56:57 HD Request # 7 - Historical data for NQH4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-02-27 10:56:58 The network socket for historical data has been closed. | 2014-02-27 10:56:58 HD Request # 7 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH4 | 2014-02-27 10:56:58 HD Request # 7 - Intraday download COMPLETE for NQH4 | 2014-02-27 10:56:58 HD Request # 8 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-02-27 10:56:58 HD Request # 8 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 10:56:58 HD Request # 8 - Using server: ds5.sierracharts.com port 10149 | 2014-02-27 10:56:58 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-02-27 10:56:58 The network socket is connected. | 2014-02-27 10:56:58 HD Request # 8 - Sending historical data logon request message. | 2014-02-27 10:56:58 HD Request # 8 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 10:56:58 HD Request # 8 - Historical data for FDAXH4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-02-27 10:56:58 The network socket for historical data has been closed. | 2014-02-27 10:56:58 HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FDAXH4 | 2014-02-27 10:56:58 HD Request # 8 - Intraday download COMPLETE for FDAXH4 | 2014-02-27 10:56:58 Connection timed out. Will disconnect and retry. | 2014-02-27 10:57:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 10:57:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 10:57:44 OEC FIX Trading: Sending a Logout message. | 2014-02-27 10:57:44 Disconnected from Open E Cry. | 2014-02-27 10:57:44 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 10:57:44 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:57:46 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-02-27 10:57:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 10:57:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 10:57:46 Disconnected from Open E Cry. | 2014-02-27 10:57:46 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 10:57:46 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-02-27 10:57:48 The SSL socket was shut down successfully. | 2014-02-27 10:57:48 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-02-27 10:57:48 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:57:48 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-27 10:57:48 The network socket is connected. | 2014-02-27 10:57:48 Starting SSL connection on the socket. | 2014-02-27 10:57:48 SSL socket is now connected. | 2014-02-27 10:57:48 OEC FIX Trading: Sending the Logon message. | 2014-02-27 10:57:49 Connection timed out. Will disconnect and retry. | 2014-02-27 10:58:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 10:58:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 10:58:48 OEC FIX Trading: Sending a Logout message. | 2014-02-27 10:58:48 Disconnected from Open E Cry. | 2014-02-27 10:58:48 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 10:58:48 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:58:50 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-02-27 10:58:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 10:58:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 10:58:50 Disconnected from Open E Cry. | 2014-02-27 10:58:50 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 10:58:50 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-02-27 10:58:52 The SSL socket was shut down successfully. | 2014-02-27 10:58:52 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-02-27 10:58:52 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:58:52 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-27 10:58:52 The network socket is connected. | 2014-02-27 10:58:52 Starting SSL connection on the socket. | 2014-02-27 10:58:52 SSL socket is now connected. | 2014-02-27 10:58:53 OEC FIX Trading: Sending the Logon message. | 2014-02-27 10:58:53 Connection timed out. Will disconnect and retry. | 2014-02-27 10:59:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 10:59:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 10:59:52 OEC FIX Trading: Sending a Logout message. | 2014-02-27 10:59:52 Disconnected from Open E Cry. | 2014-02-27 10:59:52 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 10:59:52 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:59:54 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-02-27 10:59:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 10:59:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 10:59:54 Disconnected from Open E Cry. | 2014-02-27 10:59:54 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 10:59:54 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-02-27 10:59:56 The SSL socket was shut down successfully. | 2014-02-27 10:59:56 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-02-27 10:59:56 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 10:59:56 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-27 10:59:56 The network socket is connected. | 2014-02-27 10:59:56 Starting SSL connection on the socket. | 2014-02-27 10:59:56 SSL socket is now connected. | 2014-02-27 10:59:57 OEC FIX Trading: Sending the Logon message. | 2014-02-27 10:59:57 Connection timed out. Will disconnect and retry. | 2014-02-27 11:00:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 11:00:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 11:00:56 OEC FIX Trading: Sending a Logout message. | 2014-02-27 11:00:56 Disconnected from Open E Cry. | 2014-02-27 11:00:56 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 11:00:56 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 11:00:58 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-02-27 11:00:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-27 11:00:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-27 11:00:58 Disconnected from Open E Cry. | 2014-02-27 11:00:58 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-27 11:00:58 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-02-27 11:01:00 The SSL socket was shut down successfully. | 2014-02-27 11:01:00 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-02-27 11:01:00 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-27 11:01:00 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-27 11:01:00 The network socket is connected. | 2014-02-27 11:01:00 Starting SSL connection on the socket. | 2014-02-27 11:01:00 SSL socket is now connected. | 2014-02-27 11:01:01 OEC FIX Trading: Sending the Logon message. | 2014-02-27 11:01:01 Open E Cry FIX/FAST: Connected to trading server. | 2014-02-27 11:01:01 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-02-27 11:01:01 Unrecognized FIX message (B): 8=FIX.4.49=49235=B34=249=OEC52=20140227-16:01:0256=DGabriel58=ALERT:Please note: Friday, February 28th, is First Notice Day for March Grains, Metals, and Interest Rates. To avoid the risk of delivery, all long positions in these contracts must be offset by the close of markets Thursday, February 27th. Also note that these contracts will be set to liquidation only at the close of business Wednesday, February 26th. If you have any questions, please contact the trade desk.61=1148=Notification10=107 | 2014-02-27 11:01:01 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-27 11:01:01 The network socket is connected. | 2014-02-27 11:01:01 OEC FAST Data: Sending the Hello message. | 2014-02-27 11:01:01 OEC FAST Data: Sending the Logon message. | 2014-02-27 11:01:01 Open E Cry FIX/FAST: Connected to the market data server. | 2014-02-27 11:01:01 Open E Cry FIX/FAST: Connected. | 2014-02-27 11:01:01 Open E Cry FIX/FAST - Starting real-time market data updates for: FDAXH4 | 2014-02-27 11:01:01 Open E Cry FIX/FAST - Starting real-time market data updates for: YMH4 | 2014-02-27 11:01:02 HD Request # 9 - Downloading Intraday chart data for YMH4 to the file YMH4.scid. Service: oec | 2014-02-27 11:01:02 HD Request # 9 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 11:01:02 HD Request # 9 - Using server: ds4.sierracharts.com port 10149 | 2014-02-27 11:01:02 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-02-27 11:01:02 Open E Cry FIX/FAST - Starting real-time market data updates for: ESH4 | 2014-02-27 11:01:02 Open E Cry FIX/FAST - Starting real-time market data updates for: FTSEH4 | 2014-02-27 11:01:02 HD Request # 10 - Downloading Intraday chart data for FTSEH4 to the file FTSEH4.scid. Service: oec | 2014-02-27 11:01:02 HD Request # 10 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 11:01:02 The network socket is connected. | 2014-02-27 11:01:02 HD Request # 9 - Sending historical data logon request message. | 2014-02-27 11:01:02 HD Request # 9 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 11:01:02 Open E Cry FIX/FAST - Starting real-time market data updates for: NQH4 | 2014-02-27 11:01:02 HD Request # 9 - Decompressing data. | 2014-02-27 11:01:02 HD Request # 9 - Receiving Intraday data for YMH4 starting at 2014-02-27 10:53:55 | 2014-02-27 11:01:02 HD Request # 9 - Timestamp of first Intraday data file record written: 2014-02-27 10:53:58 | 2014-02-27 11:01:02 The network socket for historical data has been closed. | 2014-02-27 11:01:02 HD Request # 9 - Received 2444 records from 2014-02-27 10:53:55 to 2014-02-27 11:01:02 (7.1 minutes) and wrote 2427 records for YMH4 | 2014-02-27 11:01:02 HD Request # 9 - Intraday download COMPLETE for YMH4 | 2014-02-27 11:01:02 Real-time Intraday chart data file updates started for YMH4 | 2014-02-27 11:01:02 HD Request # 11 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-02-27 11:01:02 HD Request # 11 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 11:01:02 HD Request # 11 - Using server: ds3.sierracharts.com port 10149 | 2014-02-27 11:01:02 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-02-27 11:01:02 HD Request # 10 - Receiving Intraday data for FTSEH4 starting at 2014-02-27 10:53:55 | 2014-02-27 11:01:02 HD Request # 10 - Timestamp of first Intraday data file record written: 2014-02-27 10:53:57 | 2014-02-27 11:01:02 HD Request # 10 - Received 565 records from 2014-02-27 10:53:55 to 2014-02-27 11:01:00 (7.1 minutes) and wrote 561 records for FTSEH4 | 2014-02-27 11:01:02 HD Request # 10 - Intraday download COMPLETE for FTSEH4 | 2014-02-27 11:01:02 Real-time Intraday chart data file updates started for FTSEH4 | 2014-02-27 11:01:02 Symbol Error - NQH4 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2014-02-27 11:01:02 The network socket is connected. | 2014-02-27 11:01:02 HD Request # 11 - Sending historical data logon request message. | 2014-02-27 11:01:02 HD Request # 11 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 11:01:02 HD Request # 11 - Decompressing data. | 2014-02-27 11:01:03 HD Request # 11 - Receiving Intraday data for ESH4 starting at 2014-02-27 10:53:55 | 2014-02-27 11:01:03 HD Request # 11 - Timestamp of first Intraday data file record written: 2014-02-27 10:53:56 | 2014-02-27 11:01:03 The network socket for historical data has been closed. | 2014-02-27 11:01:03 HD Request # 11 - Received 7775 records from 2014-02-27 10:53:55 to 2014-02-27 11:01:01 (7.1 minutes) and wrote 7727 records for ESH4 | 2014-02-27 11:01:03 Added 13 Time and Sales records to Intraday data file for ESH4 after download. | 2014-02-27 11:01:03 HD Request # 11 - Intraday download COMPLETE for ESH4 | 2014-02-27 11:01:03 Real-time Intraday chart data file updates started for ESH4 | 2014-02-27 11:01:03 HD Request # 12 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-02-27 11:01:03 HD Request # 12 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 11:01:03 HD Request # 12 - Using server: ds5.sierracharts.com port 10149 | 2014-02-27 11:01:03 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-02-27 11:01:03 The network socket is connected. | 2014-02-27 11:01:03 HD Request # 12 - Sending historical data logon request message. | 2014-02-27 11:01:03 HD Request # 12 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 11:01:03 HD Request # 12 - Decompressing data. | 2014-02-27 11:01:03 HD Request # 12 - Receiving Intraday data for FDAXH4 starting at 2014-02-27 10:53:55 | 2014-02-27 11:01:03 HD Request # 12 - Timestamp of first Intraday data file record written: 2014-02-27 10:54:01 | 2014-02-27 11:01:03 The network socket for historical data has been closed. | 2014-02-27 11:01:03 HD Request # 12 - Received 776 records from 2014-02-27 10:53:55 to 2014-02-27 11:01:03 (7.1 minutes) and wrote 774 records for FDAXH4 | 2014-02-27 11:01:03 HD Request # 12 - Intraday download COMPLETE for FDAXH4 | 2014-02-27 11:01:03 Real-time Intraday chart data file updates started for FDAXH4 | 2014-02-27 11:01:03 HD Request # 13 - Downloading Intraday chart data for NQH4 to the file NQH4.scid. Service: oec | 2014-02-27 11:01:03 HD Request # 13 - Download start Date-Time: 2014-02-27 10:53:55.0 | 2014-02-27 11:01:03 HD Request # 13 - Using server: ds4.sierracharts.com port 10149 | 2014-02-27 11:01:03 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-02-27 11:01:03 The network socket is connected. | 2014-02-27 11:01:03 HD Request # 13 - Sending historical data logon request message. | 2014-02-27 11:01:03 HD Request # 13 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-02-27 15:53:55. Record interval: 0 | 2014-02-27 11:01:04 HD Request # 13 - Decompressing data. | 2014-02-27 11:01:04 HD Request # 13 - Receiving Intraday data for NQH4 starting at 2014-02-27 10:53:55 | 2014-02-27 11:01:04 HD Request # 13 - Timestamp of first Intraday data file record written: 2014-02-27 10:53:56 | 2014-02-27 11:01:04 The network socket for historical data has been closed. | 2014-02-27 11:01:04 HD Request # 13 - Received 2950 records from 2014-02-27 10:53:55 to 2014-02-27 11:01:04 (7.2 minutes) and wrote 2903 records for NQH4 | 2014-02-27 11:01:04 HD Request # 13 - Intraday download COMPLETE for NQH4 | 2014-02-27 11:01:04 Real-time Intraday chart data file updates started for NQH4 | 2014-02-27 11:01:04 Open E Cry FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-02-27 11:01:16 |
| [2014-02-27 17:50:53] |
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Lastly, the 'value-cursor' on my YM charts (which is the market I trade and hence most charts) was not moving at all. It had frozen completely (at the time I sent you my request to the SC support board). The Message Log does show a period of time where the OEC server had a problem and was not responding to the logon request. It is for this reason why the charts would not update. You did go over the symbol limit: Symbol Error - NQH4 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2014-02-27 11:01:02 Have OEC increase your limit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-27 17:51:14
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| [2014-03-04 18:58:29] |
| David-G - Posts: 21 |
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Sierra Support, I just got in and on loading my sierra charts I found they are AGAIN failing to update. Last time you suggested I contact OEC and request they increase the limits to what I can have open. This they did as per their email of 28 Feb which follows: Dear David, Thank you for your email. Per your request the max DOMs have been increased from 5 to 10, the max quotes have been increased from 50 to 100, and the max charts have been increased from 10 to 15. If you are having trouble viewing more than 5 symbols through Sierra Charts please contact them for further assistance. If you have any other questions please email us again or call 1-800-920-5808. Regards, Luke Miller Client Services Team ......................................................................................... Do you want me to again send you my SC logs? I have SC version 1097 running at the moment. Thanks, David |
| [2014-03-04 19:08:19] |
| David-G - Posts: 21 |
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Sierra Support, I think I have solved the problem (on my own!!!). My charts are now updating properly. Seems for some unknown reason, I was not connected to my OEC data feed -- how that came about I have no idea, can you perhaps explain what caused my data link to have been switched off? Anyway whilst awaiting a response from you, I went to file / and then 'connect to data' and lo and behold, my charts started working properly. David |
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