Support Board
Date/Time: Sat, 22 Feb 2025 18:38:16 +0000
Activation flux EUREX
View Count: 1044
| [2020-11-03 15:16:22] |
| Remi SALIVET - Posts: 7 |
|
Bonjour, j'ai activé les flux et je souhaite réactiver le flux EUREX. Hors ça ne veut pas. J'ai les fonds sur le compte, il ne manque plus qu'à l'activer. Pourriez vous m'aider ? Merci |
| [2020-11-03 17:03:36] |
| John - SC Support - Posts: 38116 |
|
From Google Translate: Hello, I have activated the feeds and I want to reactivate the EUREX feed. Outside that does not want. I have the funds in the account, all I need to do is activate it.
Could you help me ? Thank you You do not have enough funds in your account to renew the Sierra Chart Exchange Data feed, along with the EUREX with Market Depth for Non-Professionals. The cost for this is as follows: - Sierra Chart Exchange Data Feed: $25.00 USD per month - EUREX with Market Depth: $21.00 USD per month Tota: $36.00 USD per month You can add funds to your account from this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then you can re-enable the Sierra Chart Exchange Data Feed and the EUREX exchange from the bottom of this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-03 22:18:21] |
| Remi SALIVET - Posts: 7 |
|
Bonjour, je ne sais pas ou vous avez pu consulter mon solde mais j'ai 50usd en compte. Donc le soucis ne peut venir de là... Je remarque que Sierra m'a facturé 2 fois la même prestation dans la même journée. Donc forcément je n'ai plus les fonds, mais avant ça ça ne fonctionnait pas non plus. |
| [2020-11-03 23:29:24] |
| John - SC Support - Posts: 38116 |
|
From Google Translate: Hello, I don't know where you could check my balance but I have 50usd in my account. So the concern cannot come from there ...
I notice that Sierra billed me twice for the same service on the same day. So obviously I no longer have the funds, but before that it did not work either. You can check the balance of your account on the Account Control Panel on the Sierra Chart website. You can access this from within the Sierra Chart software by selecting Help >> Account Control Panel. Or you can select the following link and login with your Account Name and Password: https://www.sierrachart.com/UserControlPanel.php You can also see your transaction history by selecting the link on the Account Control page for View Transaction Log and Receipts. You can also get to that particular page by selecting this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog We do not know what you are referencing when you state that we have charged you twice. We think you are referring to the $25.00 USD charge on November 03, 2020. This was an option selected by you for Additional Historical Data Downloads. As to the the data not working prior to this time, we cannot help you with that. If there is a problem, then we would need to work through it by first having the data setup properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-04 08:50:07] |
| Remi SALIVET - Posts: 7 |
|
Bonjour, Non je fais référence à deux paiements de 36usd fait le même jour pour le même service, un que j'ai fait le matin et un que je n'ai pas fait mais exécuté quand même dans l'après midi. Ceci est tout à fait visible sur la fenêtre "journal des transactions". J'ai d'ailleurs demandé le remboursement du dernier paiement car je ne l'ai jamais demandé, étant donné que j'avais déja payé ce service le matin même. |
| [2020-11-04 14:31:45] |
| John - SC Support - Posts: 38116 |
|
From Google Translate: No I am referring to two payments of 36usd made on the same day for the same service, one that I made in the morning and one that I did not make but still executed in the afternoon.
This is quite visible on the "transaction log" window. I also asked for a refund of the last payment because I never asked for it, given that I had already paid for this service the same morning. We see the payment you are referring to now. The reason this occurred is that on November 3, 2020 at 07:32:58 UTC, your account automatically renewed for Package 5, as the previous time had expired. Then on November 3, 2020 at 16:44:29 UTC, the Renew Now button was pressed, which added an extra 31 days to your Usage Time. This is why your Usage Time is now set to expire on January 4, 2020. We have adjusted your account, per your request, to remove the 31 days of usage time and added $36.00 USD to your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-06 09:38:29] |
| Remi SALIVET - Posts: 7 |
|
Bonjour, bref, peu importe. J'ai remis des fonds sur le compte, j'essaie d'activer le flux et rien ne se passe. Donc là il y a vraiment un soucis. Merci de constater que je n'ai pas accès au flux depuis le début de la semaine donc dans l'impossibilité de profiter du service alors que je paye. Pourriez vous regarder ça rapidement ? Merci. |
| [2020-11-06 14:38:08] |
| John - SC Support - Posts: 38116 |
|
From Google Translate: Hello, anyway, whatever.
I put funds back to the account, try to activate the flow and nothing happens. So there is really a problem. Please note that I have not been able to access the feed since the start of the week so I cannot use the service while I am paying. Could you take a quick look at this? Thank you. We have gone ahead and activated the Sierra Chart Exchange Data Feed with the EUREX exchange. You should be receiving Real-Time data by the time you read this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 11:12:42] |
| |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that translate the symbols using the Edit >> Translate Symbols to Current Service command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-04 00:24:01] |
| alphabettaoscar - Posts: 3 |
|
Bonsoir, J'ai un problème avec le flux CME depuis début février 2021. |
 2021-02-02_08h27_10.png / V - Attached On 2021-02-04 00:22:06 UTC - Size: 63.77 KB - 216 views Attachment Deleted. |
| [2021-02-04 14:41:09] |
| John - SC Support - Posts: 38116 |
|
From Google Translate: Good evening,
I have had a problem with the CME feed since early February 2021. You are no longer using the Denali Exchange Data Feed, as it did not renew on February 1, 2021 since you did not have enough funds in your account at the time of the renewal. The charges process around 02:00 UTC, therefore when you added funds to your account on February 1, it was too late. We see that you have tried to re-enable the exchanges, but were unable to do so, as you had not re-enabled the Exchange Data Feed itself. At this time, you should change your package to Package 10, which includes the data feed fee. You can then enable the exchange(s) you want. Refer to the information here for how to change your Service Package: Sierra Chart Purchase and License Information: Renewing Access As to the error you are getting, that is due to the fact that you have your Service set to CQG, so it is trying to get the data from CQG, but you are not enabled to get their data. Once you get the Denali Exchange Data Feed activated again, you will be fine. In addition, be aware of changes we have made to no longer subsidize historical data from CQG at this page: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG One final note - please start a new post when you have an issue. Do not continue in another unrelated thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: