Support Board
Date/Time: Sun, 23 Feb 2025 03:03:05 +0000
Post From: Activation flux EUREX
| [2021-02-04 14:41:09] |
| John - SC Support - Posts: 38116 |
|
From Google Translate: Good evening,
I have had a problem with the CME feed since early February 2021. You are no longer using the Denali Exchange Data Feed, as it did not renew on February 1, 2021 since you did not have enough funds in your account at the time of the renewal. The charges process around 02:00 UTC, therefore when you added funds to your account on February 1, it was too late. We see that you have tried to re-enable the exchanges, but were unable to do so, as you had not re-enabled the Exchange Data Feed itself. At this time, you should change your package to Package 10, which includes the data feed fee. You can then enable the exchange(s) you want. Refer to the information here for how to change your Service Package: Sierra Chart Purchase and License Information: Renewing Access As to the error you are getting, that is due to the fact that you have your Service set to CQG, so it is trying to get the data from CQG, but you are not enabled to get their data. Once you get the Denali Exchange Data Feed activated again, you will be fine. In addition, be aware of changes we have made to no longer subsidize historical data from CQG at this page: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG One final note - please start a new post when you have an issue. Do not continue in another unrelated thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |