Support Board
Date/Time: Sun, 23 Feb 2025 03:27:57 +0000
Post From: Activation flux EUREX
| [2020-11-03 23:29:24] |
| John - SC Support - Posts: 38116 |
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From Google Translate: Hello, I don't know where you could check my balance but I have 50usd in my account. So the concern cannot come from there ...
I notice that Sierra billed me twice for the same service on the same day. So obviously I no longer have the funds, but before that it did not work either. You can check the balance of your account on the Account Control Panel on the Sierra Chart website. You can access this from within the Sierra Chart software by selecting Help >> Account Control Panel. Or you can select the following link and login with your Account Name and Password: https://www.sierrachart.com/UserControlPanel.php You can also see your transaction history by selecting the link on the Account Control page for View Transaction Log and Receipts. You can also get to that particular page by selecting this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog We do not know what you are referencing when you state that we have charged you twice. We think you are referring to the $25.00 USD charge on November 03, 2020. This was an option selected by you for Additional Historical Data Downloads. As to the the data not working prior to this time, we cannot help you with that. If there is a problem, then we would need to work through it by first having the data setup properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |