Support Board
Date/Time: Sun, 23 Feb 2025 03:07:46 +0000
Post From: Activation flux EUREX
| [2020-11-04 14:31:45] |
| John - SC Support - Posts: 38116 |
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From Google Translate: No I am referring to two payments of 36usd made on the same day for the same service, one that I made in the morning and one that I did not make but still executed in the afternoon.
This is quite visible on the "transaction log" window. I also asked for a refund of the last payment because I never asked for it, given that I had already paid for this service the same morning. We see the payment you are referring to now. The reason this occurred is that on November 3, 2020 at 07:32:58 UTC, your account automatically renewed for Package 5, as the previous time had expired. Then on November 3, 2020 at 16:44:29 UTC, the Renew Now button was pressed, which added an extra 31 days to your Usage Time. This is why your Usage Time is now set to expire on January 4, 2020. We have adjusted your account, per your request, to remove the 31 days of usage time and added $36.00 USD to your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |