Support Board
Date/Time: Fri, 07 Feb 2025 23:03:48 +0000
Forex data out of step/wrong
View Count: 756
| [2020-06-16 15:32:15] |
| User93464 - Posts: 52 |
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data for the EURUSD is out of step with other brokers. The first chart is EURUSD on SC and the second pic is two other EURUSD feeds from two separate brokers What is wrong with SC data?? |
 EURUSD_Sierra_Charts_2020-06-16_1608.png / V - Attached On 2020-06-16 15:26:32 UTC - Size: 67.49 KB - 225 views EURUSD_LCG_ETX_2020-06-16_1610.png / V - Attached On 2020-06-16 15:30:28 UTC - Size: 37.93 KB - 211 views Attachment Deleted. |
| [2020-06-16 17:34:29] |
| User93464 - Posts: 52 |
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Here are more discrepancies
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| EURUSD_Sierra_Charts_2020-06-16_1742.png / V - Attached On 2020-06-16 17:30:12 UTC - Size: 97.16 KB - 208 views EURUSD_Sierra_Charts_2020-06-16_1742.png / V - Attached On 2020-06-16 17:33:01 UTC - Size: 97.16 KB - 215 views Attachment Deleted. |
| [2020-06-16 18:08:21] |
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We do observe a problem where it looks like less data was transmitted from FXCM to one of our servers. The source of this issue must be from FXCM. We have reset the connections to FXCM.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-16 18:09:27
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| [2020-06-16 18:19:14] |
| User93464 - Posts: 52 |
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What are you going to do about the problem and what are FXCM going to do about the problem? How are you going to prevent this happening again? I lost money because your data was wildly incorrect today, whether you get the data from FXCM or not. Can I trust you to provide accurate data on which to make trading decisions? |
| [2020-06-16 18:28:23] |
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Can I trust you to provide accurate data on which to make trading decisions? What do you think? It is a mistake to have absolute trust all of the time. And we would never ever make a promise that we can guarantee things are going to be always right. That would be absurdly foolish. We are just simply providing data from FXCM. Now you can see why we are phasing out all kinds of services. It is not worth the trouble supporting them. You definitely cannot trust, that everything is going to be ok 100% of the time, that would be a mistake. We have looked into providing an alternative, but that would be from LMAX , and then we will start getting complaints, the data is not as good as FXCM. Our recommendation is for you to set up an LMAX account so you have access to another forex feed. Documentation is here: LMAX Trading Service An LMAX demo account should be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-16 18:30:38
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| [2020-06-16 18:31:41] |
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your data was wildly incorrect today This is a false statement. It is not our data. It is FXCM data. And why is it you are relying upon this data? You should not have sole reliance on any one source.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-16 18:31:58
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| [2020-06-16 18:44:25] |
| User93464 - Posts: 52 |
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You didn't notice you had an issue for over an hour. You say on your site "Sierra Chart offers a high quality real-time and historical Forex and CFD (Contract for Difference) Data service. The service is supported by redundant data servers and advanced real-time server software. All maintained and developed by Sierra Chart. A large number of Forex pairs and CFDs are available." Clearly part of the package |
| SC_data_services_2020-06-16_1941.png / V - Attached On 2020-06-16 18:42:44 UTC - Size: 175.08 KB - 184 views Attachment Deleted. |
| [2020-06-16 18:50:03] |
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At this point you are just being plain abusive with us. And we make no apologies. This was an FXCM data issue and that is overwhelmingly obvious. If you are not happy with the FXCM data, then do not use it! Ok we have looked at this more closely and we can see that this was solely an FXCM data issue to the extent it could even be considered an issue. You really have to ask FXCM about this issue. We are not going to do that. You say on your site "Sierra Chart offers a high quality real-time and historical Forex and CFD (Contract for Difference) Data service. Yes. The data from FXCM in general is a quality feed. And certainly our delivery of it is reliable.The service is supported by redundant data servers and advanced real-time server software. All maintained and developed by Sierra Chart. A large number of Forex pairs and CFDs are available." We are not going to be responding further. This was never our issue. You didn't notice you had an issue for over an hour. This was never our issue, and there was never anything we could have done to correct it, assuming there was even an issue to begin with. FXCM has certain sources of data and they were transmitting those. Who's to say they were wrong. Yes they may be different because there is no centralized exchange for Forex. We did reset the connections because we saw some variance between the two connections we have to FXCM but looking further back at it, that was just a tiny tiny insignificant part of the issue and was overwhelmingly irrelevant to the issue assuming there even was an issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-16 19:01:47
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| [2020-06-16 18:59:26] |
| User93464 - Posts: 52 |
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I stated facts. You have just accused me of being abusive, please point out the abusive text in my response. In fact, why don't we make this a public discussion and see if the audience think I was stating facts or being abusive?? |
| [2020-06-16 19:02:17] |
| Sierra_Chart Engineering - Posts: 18336 |
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This is a public discussion. And we maintain our position that you are being abusive. It is not going to matter what others think. Do not use FXCM data if it has a problem. Use LMAX data. You are solely responsible for what you are using. Not us. Sierra Chart offers a high quality real-time and historical Forex and CFD (Contract for Difference) Data service. This is a statement from 13 years ago. So if you find a problem .0000000001% of the time assuming there even was a problem (since there is no central source for Forex data), and then you make all this emphasis out of it to fit your narrative this is nothing more than a plain joke. And furthermore, when we say high-quality, we are referring to the transmission quality, the frequency of updates, and the tick by tick storage, including determination of upticks and down ticks.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-17 03:02:00
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| [2020-06-17 19:15:07] |
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We received this email from you: Dear Business @ Sierracharts I have this evening had a very unsettling chat with your support team. This afternoon I noticed a major issue with forex data, in particular the EURUSD. There was a 30+ pip difference between the SC data and that of two other brokers LCG and ETX. I made trades on the basis of the SC data as SC is my primary data and charting platform, but got stopped out almost immediately as a result of the incorrect data. SC support didn't notice this issue for over 1 hour However, when I raised the issue to your support team, I was met with an acerbic and offhand response, essentially informing me that I should trust the data provided to me by SierraCharts through the package I pay for. Further I was accused of being abusive for stating facts I enclose two images of the conversation. I would be interested in your view on the reliability of the data through SC. Do I need to advise my 200+ friends who use SierraCharts, that according to SierraCharts support team, SC provided Forex data is not to be trusted? This is not what we said: essentially informing me that I should All of the information is above. trust the data provided to me by SierraCharts through the package I pay for. Do I need to advise my 200+ friends who use SierraCharts, The problem was with FXCM. After further review and contemplation, it does appear as though their system became overloaded in some way and the FXCM transmission of data from FXCM was lagging behind significantly. And therefore based upon your experience, FXCM data is "not to be trusted", then yes immediately inform your 200+ friends of this. Immediately tell them. This does not matter to us.that according to SierraCharts support team, SC provided Forex data is not to be trusted? We do have alternatives. If users are not trading on FXCM, then in general they should probably avoid using that data. We recommend they trade Forex futures through the CME and use the Denali data feed: Denali Exchange Data Feed And use the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service These services are well above and beyond trading cash Forex using FXCM data. This is going to be the preferred proper solution. Move to a regulated exchange instead of trading cash Forex where there is not a centralized source of data. For cash Forex trading we support LMAX: LMAX Trading Service Right now you can get started with a demo account with them and can receive their demo data. That should be fine. But do evaluate this. There is no cost to get started with this. So please let your friends know this. Full instructions are right here: LMAX Trading Service: Setup Instructions Where are your 200+ friends trading cash Forex and why are they trading cash Forex? Do any of them use metatrader? Please let us know when you can. We want to understand what the needs are so we can develop a proper solution. That proper solution is not going to involve FXCM data. It will involve a full unified solution of data and an order routing combination. Now the other thing that you can do right now is use the delayed exchange data feed: Delayed Exchange Data Feed For example you can use the symbol E6U20 (6E CME futures). This data is delayed by 10 minutes, but it is going to be better than the apparent up to one hour delay from FXCM. Which really is a bit ridiculous it was delayed that much. But that was not from the Sierra Chart side. It was an external issue from FXCM. SC support didn't There was never anything we could have done about this. It was never within our control. We were aware there was a problem sooner but it takes time to understand it. So this point is completely irrelevant.notice this issue for over 1 hour ----- There is also the Small Exchange that we are adding support for and they offer a lot of small contracts on a true US CFTC regulated exchange. They have a dollar index contract. This is where our focus is, rather than providing cash Forex feeds, and having no control over the quality of those feeds. We instead want to provide high-quality data and order routing to our customers and provide a safe low-cost trading environment on regulated exchanges. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-18 06:54:25
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