Support Board
Date/Time: Tue, 04 Feb 2025 08:51:57 +0000
Exchange Realtime Data Feed vs. Denali - Account setup
View Count: 1254
| [2020-01-14 15:45:29] |
| ivory - Posts: 95 |
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Hello Support, I made changes to active services on my account today - I deactivated Denali Data Service, activated Sierra Realtime Exchange data feed and added BATS exchange to it. I already had full CME group exchange data added to the Denali feed. I followed instructions from the documentation (i.e. updated the software, updated the symbols from server etc.). Despite that I have the following issues: - I cannot access exchange symbols, i.e. it seems that the Exchange Data Feed is not enabled (it shows as active under "recurring services" on my account) - CME data feed on my account is still assigned to the Denali Data Service Can you please help me rectify that? I believe I saw a message during stock exchange feed activation process that reassigning CME data feed from Denali to Real-time Exchange Service has to be done via Support Ticket. Thanks in advance. Kind Regards, |
| [2020-01-14 17:43:36] |
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The data feed set up on your account is fine. Tell us one of the symbols you are having a problem with. And have a chart open for that. Be sure you are using the correct symbols. For BATS you would use for example IBM.BZ. And then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-14 17:43:59
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| [2020-01-14 19:01:11] |
| ivory - Posts: 95 |
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Hello, Thank you for confirming the account setup is fine. I followed the steps you outlined, which produced the following log (see below). It looks ok to me. However, I still cannot add symbols from BATS. When I go to File > Find Symbol I do see symbol categories for CME, CBOT etc. but when I expand "Stocks" it is empty. I tried IBM.BZ and AMD.BZ which resulted in "not found". I did go to Global Settings > Symbol Settings and clicked Update from Server. Custom checkbox is checked, I tried unchecking and updating symbols again, no difference. I appreciate your support. Software version: 2028 64-bit | 2020-01-14 13:50:32.914
Usage end date: 2020-02-14 | 2020-01-14 13:50:32.914 Enabled for: Advanced Features 2. | 2020-01-14 13:50:32.914 Enabled for: Sierra Chart Historical Data Service. | 2020-01-14 13:50:32.914 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-01-14 13:50:32.914 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-14 13:50:32.914 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-14 13:50:32.914 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-01-14 13:50:32.914 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-01-14 13:50:32.914 Enabled for exchange2: CME (Trading Account Required) | 2020-01-14 13:50:32.914 Enabled for exchange2: CBOT (Trading Account Required) | 2020-01-14 13:50:32.914 Enabled for exchange2: COMEX (Trading Account Required) | 2020-01-14 13:50:32.914 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-01-14 13:50:32.914 Received 1 data feed usernames. | 2020-01-14 13:50:32.914 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-14 13:50:32.914 Current selected Data/Trading service: Interactive Brokers | 2020-01-14 13:50:32.914 Custom symbol settings values: enabled | 2020-01-14 13:50:32.914 Chart Update Interval: 10 | 2020-01-14 13:50:32.914 Intraday Data Storage Time Unit: 0 | 2020-01-14 13:50:32.914 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-14 13:50:32.914 2020-01-14 19:50:32 Local computer time | 2020-01-14 13:50:32.914 2020-01-14 18:50:32 Local computer time in UTC | 2020-01-14 13:50:32.914 2020-01-14 13:50:32 Local computer time in SC Time Zone | 2020-01-14 13:50:32.914 2020-01-14 18:46:44 Server time in UTC | 2020-01-14 13:50:32.914 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-14 13:50:32.914 Program path: C:\SierraChart\ | 2020-01-14 13:50:32.914 Data Files path: C:\SierraChart\Data\ | 2020-01-14 13:50:32.914 OS Version Number: 5.1 | 2020-01-14 13:50:32.933 Locale Setting: C | 2020-01-14 13:50:32.933 DLLs: UserContributedStudies_64.dll | 2020-01-14 13:50:32.934 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2020-01-14 13:50:34.855 Starting TWS auto-login thread. | 2020-01-14 13:50:34.855 Socket (1) | Creating socket. | 2020-01-14 13:50:34.855 Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-14 13:50:34.856 TWS auto-login thread ending. | 2020-01-14 13:50:34.857 Interactive Brokers | Sending API sign: API | 2020-01-14 13:50:35.370 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2020-01-14 13:50:35.370 Interactive Brokers | TWS server version: 136 | 2020-01-14 13:50:35.377 Interactive Brokers | TWS time: 20200114 19:50:35 CET | 2020-01-14 13:50:35.377 Interactive Brokers | Connected. Sending Start API command. | 2020-01-14 13:50:35.628 Interactive Brokers | Waiting for account information. | 2020-01-14 13:50:35.628 IB Account information received. | 2020-01-14 13:50:35.631 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2020-01-14 13:50:35.631 Interactive Brokers | Connected to Live account. | 2020-01-14 13:50:35.631 Interactive Brokers | Year-Month last connected to Live account: 2020-01 | 2020-01-14 13:50:35.631 Interactive Brokers | Connected to data and trading server. | 2020-01-14 13:50:35.631 Triggering next historical data download in queue. | 2020-01-14 13:50:35.631 Triggering next historical data download in queue. | 2020-01-14 13:50:35.632 Triggering next historical data download in queue. | 2020-01-14 13:50:35.632 Triggering next historical data download in queue. | 2020-01-14 13:50:35.632 Next valid order ID: 24 | 2020-01-14 13:50:35.633 Next valid order ID: 24 | 2020-01-14 13:50:35.635 Next valid order ID: 24 | 2020-01-14 13:50:35.635 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: ***** | 2020-01-14 13:50:40.633 Interactive Brokers | Begin Trade Positions processing. | 2020-01-14 13:50:40.641 Interactive Brokers | Sending request for contract details for contract ID ******** | 2020-01-14 13:50:40.641 Interactive Brokers | Received Trade Positions download end message for account ***** | 2020-01-14 13:50:40.641 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2020-01-14 13:50:40.641 Interactive Brokers | Received contract details for symbol MES-202003-GLOBEX-USD | 2020-01-14 13:50:40.652 Interactive Brokers | All contract details received for symbols used for trading. Starting timer to request trading data. | 2020-01-14 13:50:40.652 Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2020-01-14 13:50:50.653 Interactive Brokers | Stopping automatic Trade Position updates for account: ***** | 2020-01-14 13:50:50.653 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: ***** | 2020-01-14 13:50:50.653 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2020-01-14 13:50:50.655 Interactive Brokers | Begin Trade Positions processing. | 2020-01-14 13:50:50.659 Interactive Brokers | Received Trade Positions download end message for account ***** | 2020-01-14 13:50:50.659 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2020-01-14 13:50:50.659 Kind Regards, |
| [2020-01-14 20:25:51] |
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We apologize for the delay. Could you please open a chart for IBM.BZ and then provide the Message Log again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-14 20:42:21] |
| ivory - Posts: 95 |
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I followed instructions from this documentation page to open a chart: Getting Started, Opening Charts and Basic Trading: Open A Chart Unfortunately, as I outlined in the previous post, IBM.BZ is not available on the File>Find Symbol menu, so I cannot open a chart. There are no stock symbols available on the list. I hope that helps to pinpoint the issue. |
| [2020-01-14 21:46:46] |
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You just need to manually type the symbol. Instructions: File Menu: Find Symbol (File) And you should also be getting real-time data for CME futures now as well. And we will move the futures over to the Sierra Chart Exchange Data Feed and cancel the Denali data feed so it does not renew next month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-14 21:47:00
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| [2020-01-14 21:49:51] |
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We have transferred over the CME Exchange to the Sierra Chart Exchange Data Feed.
Sierra Chart Support |
| [2020-01-14 22:04:32] |
| ivory - Posts: 95 |
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Thank you both. I can open a symbol when I type it in. I tested the intraday datafeed. There is a message "Symbol is unknown. No security definition has been found for the request." Am I correct in understanding that this is due to Interactive Brokers being my broker of choice? Is it possible to have a list of BATS symbols appear when I open the Find Symbol menu? Typing every symbol is not the perfect workflow. I am not sure why CME symbols appear, while BATS symbols don't. |
| [2020-01-15 01:38:18] |
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You can safely ignore that message. It is because you are using Interactive Brokers. To search for symbols follow these instructions: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings (Need to do this once) And then these instructions after: File Menu: Searching for Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-15 14:20:11] |
| Cavalry3162 - Posts: 523 |
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sorry to hijack this thread ivory, but it is abt smthg i really considered.. SC, does that mean i can just contact you (via ticket? or publically in the forum) to switch me over to the sc feed again (from denali).. i'd really love to re-add EUREX and stock data.. thank you. |
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