Support Board
Date/Time: Tue, 04 Feb 2025 11:51:11 +0000
Post From: Exchange Realtime Data Feed vs. Denali - Account setup
| [2020-01-14 17:43:36] |
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The data feed set up on your account is fine. Tell us one of the symbols you are having a problem with. And have a chart open for that. Be sure you are using the correct symbols. For BATS you would use for example IBM.BZ. And then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-14 17:43:59
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