Support Board
Date/Time: Thu, 28 Nov 2024 23:37:04 +0000
[Locked] - chart screens are all black
View Count: 2257
| [2019-01-09 22:02:09] |
| User269976 - Posts: 6 |
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I have data but all my chart screens are black. Not sure what the problem is since it is set to roll over the contract months automatically. Just bought sierra charts
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| [2019-01-09 22:43:45] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-09 22:52:28] |
| User269976 - Posts: 6 |
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My chart screens are all still black. I am trying to view the e-mini and crude oil. My DOM'S are not moving. I have data with CTS, what are the symbol names for s&p 500 mini and crude oil for CTS.
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| [2019-01-10 00:13:56] |
| User269976 - Posts: 6 |
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This issue I am having is with CTS T4 CME (Top Step Trader)
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| [2019-01-10 03:24:21] |
| User269976 - Posts: 6 |
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It keeps telling me Symbol is unknown every time I open sierra charts
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| [2019-01-10 03:43:25] |
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You need to use the correct CTS symbols. Make sure that is the case. Refer to this section here for instructions: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-07 13:58:09] |
| Nereus - Posts: 9 |
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Hello! Unfortunately (at least apparently) I'm having the same issue... Data/Trade Service Settings is set to SC Data - All Services [data] I tried to download an intraday chart for DAX future. In the bottom left corner of my screen I see "DYU20 1 Min #1", highlighted in blue color. All the rest of the screen is black. Thank you! The following is the copy of the Message Log: -------------------- Software version: 2130 64-bit | 2020-07-07 15:41:16.370 Primary Thread ID: 13460 | 2020-07-07 15:41:16.370 Enabled for: Advanced Features 2. | 2020-07-07 15:41:16.370 Enabled for: Sierra Chart Historical Data Service. | 2020-07-07 15:41:16.370 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-07 15:41:16.370 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-07 15:41:16.370 Current selected Data/Trading service: SC Data - All Services | 2020-07-07 15:41:16.370 Custom symbol settings values: disabled | 2020-07-07 15:41:16.370 Chart Update Interval: 500 | 2020-07-07 15:41:16.370 Intraday Data Storage Time Unit: 0 | 2020-07-07 15:41:16.370 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-07-07 15:41:16.370 2020-07-07 15:41:16 Local computer time | 2020-07-07 15:41:16.370 2020-07-07 13:41:16 Local computer time in UTC | 2020-07-07 15:41:16.370 2020-07-07 15:41:16 Local computer time in SC Time Zone | 2020-07-07 15:41:16.370 2020-07-07 13:22:42 Server time in UTC | 2020-07-07 15:41:16.370 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-07-07 15:41:16.370 Program path: C:\SierraChart\ | 2020-07-07 15:41:16.370 Data Files path: C:\SierraChart\Data\ | 2020-07-07 15:41:16.370 OS Version Number: 10.0 | 2020-07-07 15:41:16.371 Locale Setting: C | 2020-07-07 15:41:16.371 Allowed protected custom studies: | 2020-07-07 15:41:16.371 No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-07 15:41:57.367 Real-time Intraday chart data file updates started for DYU20 | 2020-07-07 15:41:57.367 Intraday chart data file opened for DYU20 | 2020-07-07 15:41:57.367 Reloading all charts with filename: DYU20.scid | 2020-07-07 15:41:57.367 DYU20 1 Min #1 | Reloading chart. | 2020-07-07 15:41:57.779 DYU20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYU20.scid | 2020-07-07 15:41:57.786 |
| [2020-07-07 23:02:17] |
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One thing we see is your Sierra Chart account is expired. If this is a new symbol you are charting, you need an active account access the data. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-08 08:54:46] |
| Nereus - Posts: 9 |
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One thing we see is your Sierra Chart account is expired.
Thanks a lot for your quick reply. As a matter of fact, my account expired long time ago. I wanted to restart using Sierra, for the time being just to study the ACSIL language (no real trading, just simulated and backtest of strategies on several underlyings) and one of your colleagues (I suppose) granted me a new trial period. So I was assuming this trial period was alreadt started, but maybe I was wrong. You can make reference to the following thread to see our exchange of messages: Easy closed-ended questions from an (almost) newbie Please let me know what to do in order to start the new trial. And also please tell me when the trial is going to end. Thanks again! |
| [2020-07-08 09:40:43] |
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Yes we are aware of that but the trial was removed due to the cost of support. We cannot provide support to trial accounts. Sierra Chart is very inexpensive. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 09:41:58
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| [2020-07-15 15:38:58] |
| Nereus - Posts: 9 |
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Frankly speaking I found your reply somehow odd... One day I receive a message saying that I was granted a trial period and the day after you tell me that: "the trial was removed due to the cost of support. We cannot provide support to trial accounts. Sierra Chart is very inexpensive". If you change your mind and don't even bother to tell me, I think you are not doing a good service to your customers, and neither to you. I was not aware of that and I tried many times to achieve something, with no avail, and eventually I decided to write on the board. So you yourselves were the origin of my need for support. However, let's put aside the above. I funded the account and activated Package 5, but the situation is only partially solved. If I open an historical chart, apparently for any kind of symbols I can get charts with daily bars. However, if I try to load intraday data, I get different results: - for a simbol like EURUSD I can load any kind of intraday data, from tick to minutes. - for a simbol like DAX future, or a NYSE stock, when I open intraday charts a completely black chart pops up, and I cannot do anything to improve the situation. Please let me know. Here below the Message log when I unsuccessfully try to load an intraday chart for DAX future. -----------------------------Software version: 2135 64-bit | 2020-07-15 17:03:54.275 Primary Thread ID: 15100 | 2020-07-15 17:03:54.275 Enabled for: Advanced Features 2. | 2020-07-15 17:03:54.275 Enabled for: Sierra Chart Historical Data Service. | 2020-07-15 17:03:54.275 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-15 17:03:54.275 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-15 17:03:54.275 Current selected Data/Trading service: SC Data - All Services | 2020-07-15 17:03:54.275 Custom symbol settings values: disabled | 2020-07-15 17:03:54.275 Chart Update Interval: 500 | 2020-07-15 17:03:54.275 Intraday Data Storage Time Unit: 60 | 2020-07-15 17:03:54.275 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-07-15 17:03:54.275 2020-07-15 17:03:54 Local computer time | 2020-07-15 17:03:54.275 2020-07-15 15:03:54 Local computer time in UTC | 2020-07-15 17:03:54.275 2020-07-15 17:03:54 Local computer time in SC Time Zone | 2020-07-15 17:03:54.275 2020-07-15 15:02:10 Server time in UTC | 2020-07-15 17:03:54.275 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-15 17:03:54.275 Program path: C:\SierraChart\ | 2020-07-15 17:03:54.275 Data Files path: C:\SierraChart\Data\ | 2020-07-15 17:03:54.275 OS Version Number: 10.0 | 2020-07-15 17:03:54.275 Locale Setting: C | 2020-07-15 17:03:54.275 Allowed protected custom studies: | 2020-07-15 17:03:54.276 No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-15 17:04:20.430 Real-time Intraday chart data file updates started for DYU20 | 2020-07-15 17:04:20.430 Opened cached Intraday file: C:\SierraChart\Data\DYU20.scid. Thread ID: 15100 | 2020-07-15 17:04:20.431 Intraday chart data file opened for DYU20 | 2020-07-15 17:04:20.431 Reloading all charts with filename: DYU20.scid | 2020-07-15 17:04:20.431 DYU20 1 Min #1 | Reloading chart. | 2020-07-15 17:04:20.906 DYU20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYU20.scid | 2020-07-15 17:04:20.914 |
| [2020-07-15 20:10:24] |
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If you change your mind and don't even bother to tell me, I think you are not doing a good service to your customers, and neither to you. You do get a notification message about this when you start Sierra Chart that is running in free mode and features are restricted.No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-15 17:04:20.430 This is an unusual condition. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Let us know if the problem is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-15 20:11:03
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| [2020-07-15 22:36:29] |
| Nereus - Posts: 9 |
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Unfortunately the situation is unchanged. When I updated the Symbol settings apparently nothing happened in that popup window. Just a couple of seconds with the button "Update from server" disabled. And a strange thing: the button with OK is located at the bottom of the popup window but so down that I cannot read it. I can barely see the upper edge of the button, however this was enough to click it. And there is no scroll bar at the right edge of the popup window and neither can I scroll down using the mouse or the touchpad to improve the situation... Here below the log of what happened just now when I followed your instructions. The EURUSD chart, as well the daily chart for DAX reloaded successfully. The intraday chart for DAX and STNG didn't. ------------------------------ Software version: 2135 64-bit | 2020-07-16 00:24:35.545 Primary Thread ID: 15100 | 2020-07-16 00:24:35.545 Enabled for: Advanced Features 2. | 2020-07-16 00:24:35.545 Enabled for: Sierra Chart Historical Data Service. | 2020-07-16 00:24:35.545 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-16 00:24:35.545 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-16 00:24:35.545 Current selected Data/Trading service: SC Data - All Services | 2020-07-16 00:24:35.545 Custom symbol settings values: disabled | 2020-07-16 00:24:35.545 Chart Update Interval: 500 | 2020-07-16 00:24:35.545 Intraday Data Storage Time Unit: 60 | 2020-07-16 00:24:35.545 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-07-16 00:24:35.545 2020-07-16 00:24:35 Local computer time | 2020-07-16 00:24:35.545 2020-07-15 22:24:35 Local computer time in UTC | 2020-07-16 00:24:35.545 2020-07-16 00:24:35 Local computer time in SC Time Zone | 2020-07-16 00:24:35.545 2020-07-15 15:02:10 Server time in UTC | 2020-07-16 00:24:35.545 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-16 00:24:35.545 Program path: C:\SierraChart\ | 2020-07-16 00:24:35.545 Data Files path: C:\SierraChart\Data\ | 2020-07-16 00:24:35.545 OS Version Number: 10.0 | 2020-07-16 00:24:35.545 Locale Setting: C | 2020-07-16 00:24:35.545 Allowed protected custom studies: | 2020-07-16 00:24:35.545 Requested symbol settings for service code scdataallservices. Request ID: 3. | 2020-07-16 00:24:47.435 Symbol settings received. Request ID: 3. | 2020-07-16 00:24:51.231 File >> Disconnect selected. | 2020-07-16 00:25:10.885 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2020-07-16 00:25:10.886 DTC Client socket (1) | CloseSocket call. | 2020-07-16 00:25:10.886 SC DTC Data with Market Depth | Disconnected from the server. | 2020-07-16 00:25:10.886 SC Data - All Services | Disconnected. | 2020-07-16 00:25:10.886 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-07-16 00:25:10.886 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-07-16 00:25:11.012 DTC Client socket (1) | Closed. | 2020-07-16 00:25:11.012 SC Data - All Services | Connected to data server. | 2020-07-16 00:25:17.672 Triggering next historical data download in queue. | 2020-07-16 00:25:17.672 Triggering next historical data download in queue. | 2020-07-16 00:25:17.672 Triggering next historical data download in queue. | 2020-07-16 00:25:17.672 Triggering next historical data download in queue. | 2020-07-16 00:25:17.672 SC Data - All Services | Starting real-time market data updates for: DYU20. ID: 1 Service code: eurex | 2020-07-16 00:25:18.014 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYU20 | 2020-07-16 00:25:18.014 SC Data - All Services | Requesting security definition data for: DYU20. ID: 1 | 2020-07-16 00:25:18.014 No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-16 00:25:18.014 Real-time Intraday chart data file updates started for DYU20 | 2020-07-16 00:25:18.014 Opened cached Intraday file: C:\SierraChart\Data\DYU20.scid. Thread ID: 15100 | 2020-07-16 00:25:18.015 Intraday chart data file opened for DYU20 | 2020-07-16 00:25:18.015 Using Bid/Ask average for last trade price for EURUSD | 2020-07-16 00:25:18.020 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 2 Service code: fxcm | 2020-07-16 00:25:18.020 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2020-07-16 00:25:18.020 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 2 | 2020-07-16 00:25:18.020 Added historical Intraday data request for EURUSD to the queue. | 2020-07-16 00:25:18.020 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2020-07-16 00:25:18.020 Triggering next historical data download in queue. | 2020-07-16 00:25:18.020 Delaying start of download for EURUSD | 2020-07-16 00:25:18.025 DTC Client socket (1) | Creating socket. | 2020-07-16 00:25:18.075 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-07-16 00:25:18.075 SC Data - All Services | Starting real-time market data updates for: STNG. ID: 3 Service code: equities.us | 2020-07-16 00:25:18.110 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: STNG | 2020-07-16 00:25:18.110 SC Data - All Services | Requesting security definition data for: STNG. ID: 3 | 2020-07-16 00:25:18.110 No historical data client is currently set to download historical Intraday data for STNG. | 2020-07-16 00:25:18.110 Real-time Intraday chart data file updates started for STNG | 2020-07-16 00:25:18.110 Opened cached Intraday file: C:\SierraChart\Data\STNG.scid. Thread ID: 15100 | 2020-07-16 00:25:18.110 Intraday chart data file opened for STNG | 2020-07-16 00:25:18.110 SC DTC Data with Market Depth | Connected to server. | 2020-07-16 00:25:18.200 SC DTC Data with Market Depth | Starting socket receive thread. | 2020-07-16 00:25:18.200 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2020-07-16 00:25:18.200 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-07-16 00:25:18.325 SC DTC Data with Market Depth | Sending logon request message. | 2020-07-16 00:25:18.325 SC DTC Data with Market Depth | Received logon response. | 2020-07-16 00:25:18.982 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-07-16 00:25:18.982 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-07-16 00:25:18.982 SC DTC Data with Market Depth | Successfully connected. | 2020-07-16 00:25:18.982 SC DTC Data with Market Depth | Trading is not supported. | 2020-07-16 00:25:18.982 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2020-07-16 00:25:18.982 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2020-07-16 00:25:19.139 HD Request # 5 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2020-07-16 00:25:24.003 HD Request # 5 | Download start date-time: 2020-07-16 00:24:00.000 | 2020-07-16 00:25:24.004 HD Request # 5 | Using server: ds4.sierracharts.com port 10150 | 2020-07-16 00:25:24.004 Socket (2) | Creating socket. | 2020-07-16 00:25:24.004 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-07-16 00:25:24.004 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-07-16 00:25:24.261 HD Request # 5 | Sending historical data logon request message. | 2020-07-16 00:25:24.261 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-07-16 00:24:00. Record interval: 60. Symbol: EURUSD | 2020-07-16 00:25:24.874 HD Request # 5 | Decompressing data. | 2020-07-16 00:25:24.998 HD Request # 5 | Receiving Intraday data for EURUSD starting at 2020-07-16 00:24:01 | 2020-07-16 00:25:24.999 Socket (2) | CloseSocket call. | 2020-07-16 00:25:25.000 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-07-16 00:25:25.000 Historical data download thread signaled to stop. | 2020-07-16 00:25:25.000 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-07-16 00:24:01 | 2020-07-16 00:25:25.000 HD Request # 5 | Received 1 record from 2020-07-16 00:24:01.000 to 2020-07-16 00:24:01.000 (0.0 seconds) and wrote 1 record for EURUSD | 2020-07-16 00:25:25.001 HD Request # 5 | Completion time: 1s | 2020-07-16 00:25:25.001 HD Request # 5 | Intraday data download complete for EURUSD. Unique request ID: 5 | 2020-07-16 00:25:25.001 Removing historical data download ID 5. | 2020-07-16 00:25:25.001 Real-time Intraday chart data file updates started for EURUSD | 2020-07-16 00:25:25.001 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 15100 | 2020-07-16 00:25:25.002 Intraday chart data file opened for EURUSD | 2020-07-16 00:25:25.002 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-07-16 00:25:25.002 Triggering next historical data download in queue. | 2020-07-16 00:25:25.002 Socket (2) | Socket gracefully closed by remote side. | 2020-07-16 00:25:25.126 Socket (2) | Closed. | 2020-07-16 00:25:25.126 |
| [2020-07-16 21:52:43] |
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We may need to do a remote assistance session but first go to the chart for this symbol: DYU20 Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Provide the Message Log again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-16 21:53:02
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| [2020-07-17 15:25:09] |
| Nereus - Posts: 9 |
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I did it (for the intraday chart). Nothing new happened. Here below the log and also attached a screenshot with what I see. ----------------------- Software version: 2135 64-bit | 2020-07-17 17:22:11.115 Primary Thread ID: 15100 | 2020-07-17 17:22:11.115 Enabled for: Advanced Features 2. | 2020-07-17 17:22:11.115 Enabled for: Sierra Chart Historical Data Service. | 2020-07-17 17:22:11.115 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-17 17:22:11.115 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-17 17:22:11.115 Current selected Data/Trading service: SC Data - All Services | 2020-07-17 17:22:11.115 Custom symbol settings values: disabled | 2020-07-17 17:22:11.115 Chart Update Interval: 500 | 2020-07-17 17:22:11.115 Intraday Data Storage Time Unit: 60 | 2020-07-17 17:22:11.115 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-07-17 17:22:11.115 2020-07-17 17:22:11 Local computer time | 2020-07-17 17:22:11.115 2020-07-17 15:22:11 Local computer time in UTC | 2020-07-17 17:22:11.115 2020-07-17 17:22:11 Local computer time in SC Time Zone | 2020-07-17 17:22:11.115 2020-07-15 15:02:10 Server time in UTC | 2020-07-17 17:22:11.115 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-17 17:22:11.115 Program path: C:\SierraChart\ | 2020-07-17 17:22:11.115 Data Files path: C:\SierraChart\Data\ | 2020-07-17 17:22:11.115 OS Version Number: 10.0 | 2020-07-17 17:22:11.115 Locale Setting: C | 2020-07-17 17:22:11.115 Allowed protected custom studies: | 2020-07-17 17:22:11.115 No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-17 17:22:25.017 Real-time Intraday chart data file updates started for DYU20 | 2020-07-17 17:22:25.017 Opened cached Intraday file: C:\SierraChart\Data\DYU20.scid. Thread ID: 15100 | 2020-07-17 17:22:25.017 Intraday chart data file opened for DYU20 | 2020-07-17 17:22:25.017 Reloading all charts with filename: DYU20.scid | 2020-07-17 17:22:25.017 DYU20 1 Min #1 | Reloading chart. | 2020-07-17 17:22:25.020 DYU20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYU20.scid | 2020-07-17 17:22:25.037 |
 Sierra black chart problem 1.jpg / V - Attached On 2020-07-17 15:24:10 UTC - Size: 240.74 KB - 342 views |
| [2020-07-17 19:38:26] |
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We need to do a remote assistance session with you. There is a problem that is not making sense related to Symbol Settings. We do not have to use audio. When would be a good time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-29 22:59:20] |
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Please let us know if you need more help. We want to make sure to get this resolved for you. You should have no trouble receiving Historical Intraday data for DYU20.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-19 10:36:26] |
| User592423 - Posts: 1 |
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I am also having exactly the same problem. Was this resolved, if yes how ? Thanks
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| [2023-03-20 16:46:07] |
| John - SC Support - Posts: 36350 |
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The previous information was from 2020. We need to understand, in your own words, the problem you are having at this time. It may seem similar, but chances are that it is not.
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