Support Board
Date/Time: Fri, 29 Nov 2024 01:39:36 +0000
Post From: chart screens are all black
| [2020-07-15 15:38:58] |
| Nereus - Posts: 9 |
|
Frankly speaking I found your reply somehow odd... One day I receive a message saying that I was granted a trial period and the day after you tell me that: "the trial was removed due to the cost of support. We cannot provide support to trial accounts. Sierra Chart is very inexpensive". If you change your mind and don't even bother to tell me, I think you are not doing a good service to your customers, and neither to you. I was not aware of that and I tried many times to achieve something, with no avail, and eventually I decided to write on the board. So you yourselves were the origin of my need for support. However, let's put aside the above. I funded the account and activated Package 5, but the situation is only partially solved. If I open an historical chart, apparently for any kind of symbols I can get charts with daily bars. However, if I try to load intraday data, I get different results: - for a simbol like EURUSD I can load any kind of intraday data, from tick to minutes. - for a simbol like DAX future, or a NYSE stock, when I open intraday charts a completely black chart pops up, and I cannot do anything to improve the situation. Please let me know. Here below the Message log when I unsuccessfully try to load an intraday chart for DAX future. -----------------------------Software version: 2135 64-bit | 2020-07-15 17:03:54.275 Primary Thread ID: 15100 | 2020-07-15 17:03:54.275 Enabled for: Advanced Features 2. | 2020-07-15 17:03:54.275 Enabled for: Sierra Chart Historical Data Service. | 2020-07-15 17:03:54.275 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-15 17:03:54.275 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-15 17:03:54.275 Current selected Data/Trading service: SC Data - All Services | 2020-07-15 17:03:54.275 Custom symbol settings values: disabled | 2020-07-15 17:03:54.275 Chart Update Interval: 500 | 2020-07-15 17:03:54.275 Intraday Data Storage Time Unit: 60 | 2020-07-15 17:03:54.275 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-07-15 17:03:54.275 2020-07-15 17:03:54 Local computer time | 2020-07-15 17:03:54.275 2020-07-15 15:03:54 Local computer time in UTC | 2020-07-15 17:03:54.275 2020-07-15 17:03:54 Local computer time in SC Time Zone | 2020-07-15 17:03:54.275 2020-07-15 15:02:10 Server time in UTC | 2020-07-15 17:03:54.275 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-15 17:03:54.275 Program path: C:\SierraChart\ | 2020-07-15 17:03:54.275 Data Files path: C:\SierraChart\Data\ | 2020-07-15 17:03:54.275 OS Version Number: 10.0 | 2020-07-15 17:03:54.275 Locale Setting: C | 2020-07-15 17:03:54.275 Allowed protected custom studies: | 2020-07-15 17:03:54.276 No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-15 17:04:20.430 Real-time Intraday chart data file updates started for DYU20 | 2020-07-15 17:04:20.430 Opened cached Intraday file: C:\SierraChart\Data\DYU20.scid. Thread ID: 15100 | 2020-07-15 17:04:20.431 Intraday chart data file opened for DYU20 | 2020-07-15 17:04:20.431 Reloading all charts with filename: DYU20.scid | 2020-07-15 17:04:20.431 DYU20 1 Min #1 | Reloading chart. | 2020-07-15 17:04:20.906 DYU20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYU20.scid | 2020-07-15 17:04:20.914 |