Support Board
Date/Time: Fri, 29 Nov 2024 01:51:21 +0000
Post From: chart screens are all black
| [2020-07-07 13:58:09] |
| Nereus - Posts: 9 |
|
Hello! Unfortunately (at least apparently) I'm having the same issue... Data/Trade Service Settings is set to SC Data - All Services [data] I tried to download an intraday chart for DAX future. In the bottom left corner of my screen I see "DYU20 1 Min #1", highlighted in blue color. All the rest of the screen is black. Thank you! The following is the copy of the Message Log: -------------------- Software version: 2130 64-bit | 2020-07-07 15:41:16.370 Primary Thread ID: 13460 | 2020-07-07 15:41:16.370 Enabled for: Advanced Features 2. | 2020-07-07 15:41:16.370 Enabled for: Sierra Chart Historical Data Service. | 2020-07-07 15:41:16.370 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-07 15:41:16.370 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-07 15:41:16.370 Current selected Data/Trading service: SC Data - All Services | 2020-07-07 15:41:16.370 Custom symbol settings values: disabled | 2020-07-07 15:41:16.370 Chart Update Interval: 500 | 2020-07-07 15:41:16.370 Intraday Data Storage Time Unit: 0 | 2020-07-07 15:41:16.370 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-07-07 15:41:16.370 2020-07-07 15:41:16 Local computer time | 2020-07-07 15:41:16.370 2020-07-07 13:41:16 Local computer time in UTC | 2020-07-07 15:41:16.370 2020-07-07 15:41:16 Local computer time in SC Time Zone | 2020-07-07 15:41:16.370 2020-07-07 13:22:42 Server time in UTC | 2020-07-07 15:41:16.370 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-07-07 15:41:16.370 Program path: C:\SierraChart\ | 2020-07-07 15:41:16.370 Data Files path: C:\SierraChart\Data\ | 2020-07-07 15:41:16.370 OS Version Number: 10.0 | 2020-07-07 15:41:16.371 Locale Setting: C | 2020-07-07 15:41:16.371 Allowed protected custom studies: | 2020-07-07 15:41:16.371 No historical data client is currently set to download historical Intraday data for DYU20. | 2020-07-07 15:41:57.367 Real-time Intraday chart data file updates started for DYU20 | 2020-07-07 15:41:57.367 Intraday chart data file opened for DYU20 | 2020-07-07 15:41:57.367 Reloading all charts with filename: DYU20.scid | 2020-07-07 15:41:57.367 DYU20 1 Min #1 | Reloading chart. | 2020-07-07 15:41:57.779 DYU20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYU20.scid | 2020-07-07 15:41:57.786 |