Support Board
Date/Time: Thu, 16 Jan 2025 06:53:32 +0000
BitMEX connection problems
View Count: 1704
| [2017-10-19 20:27:01] |
| User891094 - Posts: 11 |
|
First issue: On my second machine I have to go through a firewall and my admin needs to know which ports and protocolls he has to enable in order to allow SC to communicate with BitMEX. Every other data connection works, so Cryptocurrencies Data -[data] or TT FIX works fine, just for BitMEX [trading] I don't get a connection. Message log displays a windows 10053 error. We already referred to: HTTP Communication Errors and Data and Trading Communications (DTC) Protocol Server: Troubleshooting Connection Problems to DTC Server but no success. Disabling the firewall or working around it is absolutely out of question due to compliance issues. Any ideas? Second issue: On my first machine, SierraChart could not hold the connection to Bitmex today. Worked fine for a couple of minutes, then connection broke down, reestablished, broke down, reestablished and so on and so forth. Internet was stable but I restarded computer and router. Worked fine again for like 10 Minutes, then it started all over again. The funny thing is, today was the first day this has happened. Connection was always flawless, but today I'm getting this completely out of line connection problems. See Message log below. HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2017-10-19 19:20:19 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2017-10-19 19:20:19 Reading Internal Order ID file. | 2017-10-19 19:20:19 Reading Trade Orders file. | 2017-10-19 19:20:19 Reading Trade Positions file. | 2017-10-19 19:20:19 Listening on UDP port 22903. | 2017-10-19 19:20:19 Software version: 1621 | 2017-10-19 19:20:19 Usage end date: 2017-10-27 | 2017-10-19 19:20:19 Enabled for: Advanced Features. | 2017-10-19 19:20:19 Enabled for: Advanced Features 2. | 2017-10-19 19:20:19 Enabled for: Sierra Chart Historical Data Service. | 2017-10-19 19:20:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-19 19:20:19 Current selected Data/Trading service: BitMEX | 2017-10-19 19:20:19 Chart Update Interval: 10 | 2017-10-19 19:20:19 Time Zone: +00:00:00 (UTC+00) | 2017-10-19 19:20:19 2017-10-19 21:20:26 Local computer time | 2017-10-19 19:20:19 2017-10-19 19:20:26 Local computer time in UTC | 2017-10-19 19:20:19 2017-10-19 19:20:26 Local computer time in SC Time Zone | 2017-10-19 19:20:19 2017-10-19 19:20:16 Server time in UTC | 2017-10-19 19:20:19 Local computer UTC time and Server UTC time difference: 8 seconds. | 2017-10-19 19:20:19 Program path: C:\SierraChart\ | 2017-10-19 19:20:19 Data Files path: C:\SierraChart\Data\ | 2017-10-19 19:20:19 OS Version Number: 6.0 | 2017-10-19 19:20:19 Locale Setting: C | 2017-10-19 19:20:19 Checking for new symbol settings for service code BitMEX | 2017-10-19 19:20:19 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-19 19:20:19 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-19 19:20:19 Symbol settings are up-to-date for BitMEX | 2017-10-19 19:20:27 Received 5 login tokens. | 2017-10-19 19:20:27 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-19 19:20:29 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-19 19:20:29 BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2017-10-19 19:20:32 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-19 19:20:32 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-19 19:20:32 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-19 19:20:32 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-19 19:20:32 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-19 19:20:32 DTC Client socket (6) | Creating socket. Using TLS 1.2. | 2017-10-19 19:20:32 DTC Client socket (6) | Connecting to IP: 65.182.172.42. | 2017-10-19 19:20:32 BitMEX | Connected to server. | 2017-10-19 19:20:33 BitMEX | Starting socket receive thread. | 2017-10-19 19:20:33 BitMEX | Sending Encoding Request to server | 2017-10-19 19:20:33 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-19 19:20:33 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-19 19:20:33 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-19 19:20:33 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-19 19:20:33 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-19 19:20:33 BitMEX | Setting DTC encoding to Binary VLS | 2017-10-19 19:20:33 BitMEX | Sending logon request message. | 2017-10-19 19:20:33 BitMEX | Received logon response. | 2017-10-19 19:20:33 BitMEX | Server Name: SC DTC Server. | 2017-10-19 19:20:33 BitMEX | Server protocol version: 8. Client protocol version: 8 | 2017-10-19 19:20:33 BitMEX | Successfully connected. Connected to SC DTC Protocol server. Service=BitMEXTradingMaster.DTC. | 2017-10-19 19:20:33 BitMEX | Trading is supported. | 2017-10-19 19:20:33 BitMEX | Order cancel and replace is supported. | 2017-10-19 19:20:33 BitMEX | OCO Orders supported. | 2017-10-19 19:20:33 BitMEX | Bracket Orders supported. | 2017-10-19 19:20:33 BitMEX | Connected to data and trading server. | 2017-10-19 19:20:33 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-19 19:20:34 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-19 19:20:34 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-19 19:20:34 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-19 19:20:34 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-19 19:20:34 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:35 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:39 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:42 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:46 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:48 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:52 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:54 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:58 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:04 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:21:08 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:10 XBTZ17-BMEX 5 Min #2 | Reloading chart. | 2017-10-19 19:21:13 XBTUSD-BMEX #3 | Reloading chart. | 2017-10-19 19:21:13 XBTZ17-BMEX #1 | Reloading chart. | 2017-10-19 19:21:13 XBTUSD-BMEX 5 Min #4 | Reloading chart. | 2017-10-19 19:21:13 BTC-BSTMP 1 Min #5 | Reloading chart. | 2017-10-19 19:21:13 XBTUSD-BMEX 5 Min #7 | Reloading chart. | 2017-10-19 19:21:13 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:21:13 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:13 BitMEX | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 | 2017-10-19 19:21:13 BitMEX (Data) | Connecting to the server ds4.sierracharts.com. Port 10048 | 2017-10-19 19:21:13 BitMEX | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2017-10-19 19:21:13 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2017-10-19 19:21:13 DTC Client socket (7) | Creating socket. | 2017-10-19 19:21:13 DTC Client socket (7) | Connecting to IP: 192.81.56.146. | 2017-10-19 19:21:13 BitMEX (Data) | Connected to server. | 2017-10-19 19:21:13 BitMEX (Data) | Starting socket receive thread. | 2017-10-19 19:21:13 BitMEX (Data) | Sending Encoding Request to server | 2017-10-19 19:21:13 Delaying start of download for XBTUSD-BMEX | 2017-10-19 19:21:13 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:21:13 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 19:21:13 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:13 BitMEX | Starting real-time market data updates for: BTC-BSTMP. ID: 2 | 2017-10-19 19:21:13 BitMEX | Requesting security definition data for: BTC-BSTMP. ID: 2 | 2017-10-19 19:21:13 Intraday data recording state for symbol BTC-BSTMP is set to download 'Pending'. | 2017-10-19 19:21:13 BitMEX | Starting real-time market data updates for: XBTZ17-BMEX. ID: 3 | 2017-10-19 19:21:13 BitMEX | Requesting security definition data for: XBTZ17-BMEX. ID: 3 | 2017-10-19 19:21:13 Intraday data recording state for symbol XBTZ17-BMEX is set to download 'Pending'. | 2017-10-19 19:21:13 Requesting market depth updates for: XBTUSD-BMEX if supported. | 2017-10-19 19:21:24 Requesting market depth updates for: XBTZ17-BMEX if supported. | 2017-10-19 19:21:24 BitMEX (Data) | Setting DTC encoding to Binary VLS | 2017-10-19 19:21:25 BitMEX (Data) | Sending logon request message. | 2017-10-19 19:21:25 BitMEX (Data) | Received logon response. | 2017-10-19 19:21:25 BitMEX (Data) | Server Name: SC Realtime Server. | 2017-10-19 19:21:25 BitMEX (Data) | Server protocol version: 8. Client protocol version: 8 | 2017-10-19 19:21:25 BitMEX (Data) | Successfully connected. | 2017-10-19 19:21:25 BitMEX (Data) | Trading is not supported. | 2017-10-19 19:21:25 BitMEX (Data) | Restarting real-time data updates for symbol: BTC-BSTMP | 2017-10-19 19:21:25 BitMEX (Data) | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2017-10-19 19:21:25 BitMEX (Data) | Restarting real-time data updates for symbol: XBTZ17-BMEX | 2017-10-19 19:21:25 BitMEX (Data) | Clearing market depth for XBTUSD-BMEX. | 2017-10-19 19:21:25 BitMEX (Data) | Clearing market depth for XBTZ17-BMEX. | 2017-10-19 19:21:25 BitMEX (Data) | Received security definition for symbol BTC-BSTMP | 2017-10-19 19:21:25 BitMEX (Data) | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 19:21:25 BitMEX (Data) | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 19:21:25 Delaying start of download for XBTUSD-BMEX | 2017-10-19 19:21:25 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol BTC-BSTMP | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 19:21:25 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 19:21:25 HD Request # 2 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2017-10-19 19:21:28 HD Request # 2 | Download start date-time: 2017-10-19 19:17:38.000 | 2017-10-19 19:21:28 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-10-19 19:21:28 Socket (8) | Creating socket. | 2017-10-19 19:21:28 Socket (8) | Connecting to IP: 192.81.56.146. | 2017-10-19 19:21:28 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:39 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-10-19 19:21:39 HD Request # 2 | Sending historical data logon request message. | 2017-10-19 19:21:39 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-10-19 19:17:38. Record interval: 0. Symbol: XBTUSD-BMEX | 2017-10-19 19:21:39 HD Request # 2 | Decompressing data. | 2017-10-19 19:21:39 HD Request # 2 | Receiving Intraday data for XBTUSD-BMEX starting at 2017-10-19 19:17:50 | 2017-10-19 19:21:44 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-10-19 19:17:50 | 2017-10-19 19:21:44 Socket (8) | Initiating close of socket by core. | 2017-10-19 19:21:44 Historical data download thread signaled to stop. | 2017-10-19 19:21:44 HD Request # 2 | Received 145 records from 2017-10-19 19:17:50 to 2017-10-19 19:21:27 (3.6 minutes) and wrote 145 records for XBTUSD-BMEX | 2017-10-19 19:21:44 Added 6 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2017-10-19 19:21:44 HD Request # 2 | Intraday download COMPLETE for XBTUSD-BMEX. Completion time: 5s. Unique request ID: 1 | 2017-10-19 19:21:44 Removed historical data download ID 1 | 2017-10-19 19:21:44 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2017-10-19 19:21:44 Intraday chart data file opened for XBTUSD-BMEX | 2017-10-19 19:21:44 Date Time Of Last Edit: 2017-10-19 20:29:03
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| [2017-10-19 20:38:22] |
| N!co - Posts: 140 |
|
I am having connection problems aswell log Socket (812) | Socket gracefully closed by remote side. | 2017-10-19 22:16:48 Socket (812) | Closed. | 2017-10-19 22:16:48 BitMEX | Market data feed reported to be lost. | 2017-10-19 22:16:50 BitMEX | Market data feed reported to be restored. | 2017-10-19 22:16:54 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2017-10-19 22:16:54 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2017-10-19 22:16:54 Intraday data recording state for symbol XBTZ17-BMEX is set to download 'Pending'. | 2017-10-19 22:16:54 HD Request # 597 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2017-10-19 22:16:54 HD Request # 597 | Download start date-time: 2017-10-19 22:16:55.000 | 2017-10-19 22:16:54 HD Request # 597 | Using server: ds3.sierracharts.com port 10150 | 2017-10-19 22:16:54 Socket (813) | Creating socket. | 2017-10-19 22:16:54 Socket (813) | Connecting to IP: 65.182.172.42. | 2017-10-19 22:16:54 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:16:54 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:16:54 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:16:55 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:16:55 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:16:55 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:16:55 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:16:55 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:16:55 HD Request # 597 | Setting DTC encoding to Binary VLS | 2017-10-19 22:16:55 HD Request # 597 | Sending historical data logon request message. | 2017-10-19 22:16:55 HD Request # 597 | Requesting Intraday data. Start date-time: 2017-10-19 22:16:55. Record interval: 0. Symbol: XBTUSD-BMEX | 2017-10-19 22:16:55 HD Request # 597 | Decompressing data. | 2017-10-19 22:16:55 HD Request # 597 | Receiving Intraday data for XBTUSD-BMEX starting at 2017-10-19 22:16:55 | 2017-10-19 22:16:55 Socket (813) | Initiating close of socket by core. | 2017-10-19 22:16:55 Socket (813) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:16:55 Historical data download thread signaled to stop. | 2017-10-19 22:16:55 HD Request # 597 | Received 2 records from 2017-10-19 22:16:55 to 2017-10-19 22:16:55 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2017-10-19 22:16:55 HD Request # 597 | Intraday download COMPLETE for XBTUSD-BMEX. Completion time: 0s. Unique request ID: 595 | 2017-10-19 22:16:55 Removed historical data download ID 595 | 2017-10-19 22:16:55 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2017-10-19 22:16:55 Intraday chart data file opened for XBTUSD-BMEX | 2017-10-19 22:16:55 HD Request # 598 | Downloading Intraday chart data for XBTZ17-BMEX to the file XBTZ17-BMEX.scid. Service: bitmex | 2017-10-19 22:16:55 HD Request # 598 | Download start date-time: 2017-10-19 22:16:17.000 | 2017-10-19 22:16:55 HD Request # 598 | Using server: ds4.sierracharts.com port 10149 | 2017-10-19 22:16:55 Socket (814) | Creating socket. | 2017-10-19 22:16:55 Socket (814) | Connecting to IP: 192.81.56.146. | 2017-10-19 22:16:55 Socket (813) | Socket gracefully closed by remote side. | 2017-10-19 22:16:55 Socket (813) | Closed. | 2017-10-19 22:16:55 HD Request # 598 | Setting DTC encoding to Binary VLS | 2017-10-19 22:16:55 HD Request # 598 | Sending historical data logon request message. | 2017-10-19 22:16:55 HD Request # 598 | Requesting Intraday data. Start date-time: 2017-10-19 22:16:17. Record interval: 0. Symbol: XBTZ17-BMEX | 2017-10-19 22:16:56 HD Request # 598 | Decompressing data. | 2017-10-19 22:16:56 Socket (814) | Initiating close of socket by core. | 2017-10-19 22:16:56 Socket (814) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:16:56 Historical data download thread signaled to stop. | 2017-10-19 22:16:56 HD Request # 598 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTZ17-BMEX | 2017-10-19 22:16:56 HD Request # 598 | Intraday download COMPLETE for XBTZ17-BMEX. Completion time: 0s. Unique request ID: 596 | 2017-10-19 22:16:56 Removed historical data download ID 596 | 2017-10-19 22:16:56 Real-time Intraday chart data file updates started for XBTZ17-BMEX | 2017-10-19 22:16:56 Intraday chart data file opened for XBTZ17-BMEX | 2017-10-19 22:16:56 Socket (814) | Socket gracefully closed by remote side. | 2017-10-19 22:16:56 Socket (814) | Closed. | 2017-10-19 22:16:56 BitMEX | Market data feed reported to be lost. | 2017-10-19 22:16:57 BitMEX | Market data feed reported to be restored. | 2017-10-19 22:17:00 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2017-10-19 22:17:00 Intraday data recording state for symbol XBTZ17-BMEX is set to download 'Pending'. | 2017-10-19 22:17:00 HD Request # 599 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2017-10-19 22:17:00 HD Request # 599 | Download start date-time: 2017-10-19 22:16:55.000 | 2017-10-19 22:17:00 HD Request # 599 | Using server: ds3.sierracharts.com port 10150 | 2017-10-19 22:17:00 Socket (815) | Creating socket. | 2017-10-19 22:17:00 Socket (815) | Connecting to IP: 65.182.172.42. | 2017-10-19 22:17:00 HD Request # 599 | Setting DTC encoding to Binary VLS | 2017-10-19 22:17:00 HD Request # 599 | Sending historical data logon request message. | 2017-10-19 22:17:00 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:17:00 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:17:00 HD Request # 599 | Requesting Intraday data. Start date-time: 2017-10-19 22:16:55. Record interval: 0. Symbol: XBTUSD-BMEX | 2017-10-19 22:17:01 HD Request # 599 | Decompressing data. | 2017-10-19 22:17:01 HD Request # 599 | Receiving Intraday data for XBTUSD-BMEX starting at 2017-10-19 22:16:55 | 2017-10-19 22:17:01 Socket (815) | Initiating close of socket by core. | 2017-10-19 22:17:01 Socket (815) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:17:01 Historical data download thread signaled to stop. | 2017-10-19 22:17:01 HD Request # 599 | Received 2 records from 2017-10-19 22:16:55 to 2017-10-19 22:16:55 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2017-10-19 22:17:01 HD Request # 599 | Intraday download COMPLETE for XBTUSD-BMEX. Completion time: 0s. Unique request ID: 597 | 2017-10-19 22:17:01 Removed historical data download ID 597 | 2017-10-19 22:17:01 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2017-10-19 22:17:01 Intraday chart data file opened for XBTUSD-BMEX | 2017-10-19 22:17:01 HD Request # 600 | Downloading Intraday chart data for XBTZ17-BMEX to the file XBTZ17-BMEX.scid. Service: bitmex | 2017-10-19 22:17:01 HD Request # 600 | Download start date-time: 2017-10-19 22:16:17.000 | 2017-10-19 22:17:01 HD Request # 600 | Using server: ds4.sierracharts.com port 10149 | 2017-10-19 22:17:01 Socket (817) | Creating socket. | 2017-10-19 22:17:01 Socket (817) | Connecting to IP: 192.81.56.146. | 2017-10-19 22:17:01 Socket (815) | Socket gracefully closed by remote side. | 2017-10-19 22:17:01 Socket (815) | Closed. | 2017-10-19 22:17:01 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:17:01 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:17:01 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:17:01 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:17:01 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:17:01 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:17:01 HD Request # 600 | Setting DTC encoding to Binary VLS | 2017-10-19 22:17:01 HD Request # 600 | Sending historical data logon request message. | 2017-10-19 22:17:01 HD Request # 600 | Requesting Intraday data. Start date-time: 2017-10-19 22:16:17. Record interval: 0. Symbol: XBTZ17-BMEX | 2017-10-19 22:17:01 HD Request # 600 | Decompressing data. | 2017-10-19 22:17:01 Socket (817) | Initiating close of socket by core. | 2017-10-19 22:17:01 Socket (817) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:17:01 Historical data download thread signaled to stop. | 2017-10-19 22:17:01 HD Request # 600 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTZ17-BMEX | 2017-10-19 22:17:01 HD Request # 600 | Intraday download COMPLETE for XBTZ17-BMEX. Completion time: 1s. Unique request ID: 598 | 2017-10-19 22:17:01 Removed historical data download ID 598 | 2017-10-19 22:17:01 Real-time Intraday chart data file updates started for XBTZ17-BMEX | 2017-10-19 22:17:01 Intraday chart data file opened for XBTZ17-BMEX | 2017-10-19 22:17:01 Socket (817) | Socket gracefully closed by remote side. | 2017-10-19 22:17:01 Socket (817) | Closed. | 2017-10-19 22:17:01 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2017-10-19 22:17:17 XBTUSD-BMEX 5 Min #3 | Reloading chart. | 2017-10-19 22:17:20 Opened cached Intraday file: C:\SierraChart\Data\XBTZ17-BMEX.scid | 2017-10-19 22:17:47 BitMEX | Market data feed reported to be lost. | 2017-10-19 22:19:00 BitMEX | Market data feed reported to be restored. | 2017-10-19 22:19:04 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2017-10-19 22:19:04 Intraday data recording state for symbol XBTZ17-BMEX is set to download 'Pending'. | 2017-10-19 22:19:04 HD Request # 601 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2017-10-19 22:19:04 HD Request # 601 | Download start date-time: 2017-10-19 22:19:02.000 | 2017-10-19 22:19:04 HD Request # 601 | Using server: ds3.sierracharts.com port 10150 | 2017-10-19 22:19:04 Socket (819) | Creating socket. | 2017-10-19 22:19:04 Socket (819) | Connecting to IP: 65.182.172.42. | 2017-10-19 22:19:04 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:19:04 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:19:04 HD Request # 601 | Setting DTC encoding to Binary VLS | 2017-10-19 22:19:04 HD Request # 601 | Sending historical data logon request message. | 2017-10-19 22:19:04 HD Request # 601 | Requesting Intraday data. Start date-time: 2017-10-19 22:19:02. Record interval: 0. Symbol: XBTUSD-BMEX | 2017-10-19 22:19:04 HD Request # 601 | Decompressing data. | 2017-10-19 22:19:04 HD Request # 601 | Receiving Intraday data for XBTUSD-BMEX starting at 2017-10-19 22:19:02 | 2017-10-19 22:19:04 Socket (819) | Initiating close of socket by core. | 2017-10-19 22:19:04 Socket (819) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:19:04 Historical data download thread signaled to stop. | 2017-10-19 22:19:04 HD Request # 601 | Received 1 record from 2017-10-19 22:19:02 to 2017-10-19 22:19:02 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2017-10-19 22:19:04 HD Request # 601 | Timestamp of first Intraday data file record written: 2017-10-19 22:19:06 | 2017-10-19 22:19:04 Added 28 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2017-10-19 22:19:04 HD Request # 601 | Intraday download COMPLETE for XBTUSD-BMEX. Completion time: 0s. Unique request ID: 599 | 2017-10-19 22:19:04 Removed historical data download ID 599 | 2017-10-19 22:19:04 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2017-10-19 22:19:04 Intraday chart data file opened for XBTUSD-BMEX | 2017-10-19 22:19:04 HD Request # 602 | Downloading Intraday chart data for XBTZ17-BMEX to the file XBTZ17-BMEX.scid. Service: bitmex | 2017-10-19 22:19:04 HD Request # 602 | Download start date-time: 2017-10-19 22:19:04.000 | 2017-10-19 22:19:04 HD Request # 602 | Using server: ds4.sierracharts.com port 10149 | 2017-10-19 22:19:04 Socket (820) | Creating socket. | 2017-10-19 22:19:04 Socket (820) | Connecting to IP: 192.81.56.146. | 2017-10-19 22:19:04 Socket (819) | Socket gracefully closed by remote side. | 2017-10-19 22:19:04 Socket (819) | Closed. | 2017-10-19 22:19:04 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:19:05 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:19:05 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:19:05 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:19:05 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:19:05 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:19:05 HD Request # 602 | Setting DTC encoding to Binary VLS | 2017-10-19 22:19:05 HD Request # 602 | Sending historical data logon request message. | 2017-10-19 22:19:05 HD Request # 602 | Requesting Intraday data. Start date-time: 2017-10-19 22:19:04. Record interval: 0. Symbol: XBTZ17-BMEX | 2017-10-19 22:19:05 HD Request # 602 | Decompressing data. | 2017-10-19 22:19:05 HD Request # 602 | Receiving Intraday data for XBTZ17-BMEX starting at 2017-10-18 22:19:28 | 2017-10-19 22:19:05 Socket (820) | Initiating close of socket by core. | 2017-10-19 22:19:06 Socket (820) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:19:06 Historical data download thread signaled to stop. | 2017-10-19 22:19:06 HD Request # 602 | Received 34475 records from 2017-10-18 22:19:28 to 2017-10-19 22:18:56 (24.0 hours) and wrote 0 records for XBTZ17-BMEX | 2017-10-19 22:19:06 HD Request # 602 | Intraday download COMPLETE for XBTZ17-BMEX. Completion time: 1s. Unique request ID: 600 | 2017-10-19 22:19:06 Removed historical data download ID 600 | 2017-10-19 22:19:06 Real-time Intraday chart data file updates started for XBTZ17-BMEX | 2017-10-19 22:19:06 Intraday chart data file opened for XBTZ17-BMEX | 2017-10-19 22:19:06 Socket (820) | Socket gracefully closed by remote side. | 2017-10-19 22:19:06 Socket (820) | Closed. | 2017-10-19 22:19:06 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2017-10-19 22:19:17 Opened cached Intraday file: C:\SierraChart\Data\XBTZ17-BMEX.scid | 2017-10-19 22:19:17 BitMEX | Market data feed reported to be lost. | 2017-10-19 22:21:01 BitMEX | Market data feed reported to be restored. | 2017-10-19 22:21:04 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2017-10-19 22:21:04 Intraday data recording state for symbol XBTZ17-BMEX is set to download 'Pending'. | 2017-10-19 22:21:04 HD Request # 603 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2017-10-19 22:21:04 HD Request # 603 | Download start date-time: 2017-10-19 22:21:06.000 | 2017-10-19 22:21:04 HD Request # 603 | Using server: ds3.sierracharts.com port 10150 | 2017-10-19 22:21:04 Socket (822) | Creating socket. | 2017-10-19 22:21:04 Socket (822) | Connecting to IP: 65.182.172.42. | 2017-10-19 22:21:04 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:21:05 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:21:05 HD Request # 603 | Setting DTC encoding to Binary VLS | 2017-10-19 22:21:05 HD Request # 603 | Sending historical data logon request message. | 2017-10-19 22:21:05 HD Request # 603 | Requesting Intraday data. Start date-time: 2017-10-19 22:21:06. Record interval: 0. Symbol: XBTUSD-BMEX | 2017-10-19 22:21:05 HD Request # 603 | Decompressing data. | 2017-10-19 22:21:05 HD Request # 603 | Receiving Intraday data for XBTUSD-BMEX starting at 2017-10-18 22:21:04 | 2017-10-19 22:21:05 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:21:07 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:21:07 BitMEX | Received security definition for symbol XBTUSD-BMEX | 2017-10-19 22:21:07 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:21:07 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:21:07 BitMEX | Received security definition for symbol XBTZ17-BMEX | 2017-10-19 22:21:07 Socket (822) | Initiating close of socket by core. | 2017-10-19 22:21:07 Socket (822) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:21:07 Historical data download thread signaled to stop. | 2017-10-19 22:21:07 HD Request # 603 | Received 204449 records from 2017-10-18 22:21:04 to 2017-10-19 22:21:04 (24.0 hours) and wrote 0 records for XBTUSD-BMEX | 2017-10-19 22:21:07 HD Request # 603 | Timestamp of first Intraday data file record written: 2017-10-19 22:21:07 | 2017-10-19 22:21:07 Added 1 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2017-10-19 22:21:07 HD Request # 603 | Intraday download COMPLETE for XBTUSD-BMEX. Completion time: 2s. Unique request ID: 601 | 2017-10-19 22:21:07 Removed historical data download ID 601 | 2017-10-19 22:21:07 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2017-10-19 22:21:07 Intraday chart data file opened for XBTUSD-BMEX | 2017-10-19 22:21:07 HD Request # 604 | Downloading Intraday chart data for XBTZ17-BMEX to the file XBTZ17-BMEX.scid. Service: bitmex | 2017-10-19 22:21:07 HD Request # 604 | Download start date-time: 2017-10-19 22:21:02.000 | 2017-10-19 22:21:07 HD Request # 604 | Using server: ds4.sierracharts.com port 10149 | 2017-10-19 22:21:07 Socket (823) | Creating socket. | 2017-10-19 22:21:07 Socket (823) | Connecting to IP: 192.81.56.146. | 2017-10-19 22:21:07 Socket (822) | Socket gracefully closed by remote side. | 2017-10-19 22:21:07 Socket (822) | Closed. | 2017-10-19 22:21:07 HD Request # 604 | Setting DTC encoding to Binary VLS | 2017-10-19 22:21:07 HD Request # 604 | Sending historical data logon request message. | 2017-10-19 22:21:07 HD Request # 604 | Requesting Intraday data. Start date-time: 2017-10-19 22:21:02. Record interval: 0. Symbol: XBTZ17-BMEX | 2017-10-19 22:21:07 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2017-10-19 22:21:07 HD Request # 604 | Decompressing data. | 2017-10-19 22:21:07 HD Request # 604 | Receiving Intraday data for XBTZ17-BMEX starting at 2017-10-19 22:21:02 | 2017-10-19 22:21:07 Socket (823) | Initiating close of socket by core. | 2017-10-19 22:21:07 Socket (823) | Shutdown started. Waiting for graceful close. | 2017-10-19 22:21:07 Historical data download thread signaled to stop. | 2017-10-19 22:21:07 HD Request # 604 | Received 10 records from 2017-10-19 22:21:02 to 2017-10-19 22:21:02 (0.0 seconds) and wrote 0 records for XBTZ17-BMEX | 2017-10-19 22:21:07 HD Request # 604 | Timestamp of first Intraday data file record written: 2017-10-19 22:21:07 | 2017-10-19 22:21:07 Added 7 Time and Sales records to Intraday data file for XBTZ17-BMEX after download. | 2017-10-19 22:21:07 HD Request # 604 | Intraday download COMPLETE for XBTZ17-BMEX. Completion time: 1s. Unique request ID: 602 | 2017-10-19 22:21:07 Removed historical data download ID 602 | 2017-10-19 22:21:07 Real-time Intraday chart data file updates started for XBTZ17-BMEX | 2017-10-19 22:21:07 Intraday chart data file opened for XBTZ17-BMEX | 2017-10-19 22:21:07 Socket (823) | Socket gracefully closed by remote side. | 2017-10-19 22:21:07 Socket (823) | Closed. | 2017-10-19 22:21:07 Opened cached Intraday file: C:\SierraChart\Data\XBTZ17-BMEX.scid | 2017-10-19 22:21:17 XBTUSD-BMEX 240 Min #1 | Reloading chart. | 2017-10-19 22:34:04 XBTUSD-BMEX 60 Min #1 | Reloading chart. | 2017-10-19 22:34:20 |
| [2017-10-20 17:58:55] |
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For BitMEX trading the port numbers Sierra Chart uses are 5569 and 5567. Also refer to: Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services In regards to: On my first machine, SierraChart could not hold the connection to Bitmex today. Worked fine for a couple of minutes, then connection broke down, reestablished, broke down, reestablished and so on and so forth.
We think you are referring to this: BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:35 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:39 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:42 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:46 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:48 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:52 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:20:54 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:20:58 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:04 BitMEX | Market data feed reported to be restored. | 2017-10-19 19:21:08 BitMEX | Market data feed reported to be lost. | 2017-10-19 19:21:10 XBTZ17-BMEX 5 Min #2 | Reloading chart. | 2017-10-19 19:21:13 This would be an issue on the BitMEX side with the intermediary software used for the connection for trading. That is going to be changed to a direct connection in about a month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-20 18:02:08
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| [2017-10-20 22:51:58] |
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The lost connections are due to the lost connection to the BitMEX trading server which we have no control over, and that is going to be resolved in the coming weeks once we switch over to a direct connection which will be much more reliable. However, Sierra Chart should not be downloading historical chart data after the connection is restored. This issue is now fixed and we will have a new release out before Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-20 22:53:02
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