Support Board
Date/Time: Thu, 16 Jan 2025 06:11:17 +0000
CTS Configurations/Setup
View Count: 1601
| [2017-10-13 20:02:38] |
| User948528 - Posts: 108 |
|
The options for the CTS feed are confusing, please help clarify: 1. To set up CTS feed for Sierrachart through Amp, Amp charges $10/mo. You also charge $10/mo, is the $10/mo billed twice/to both? 2. Possible to use the $10/mo CTS feed for data to Sierra, and not Sierrachart Exchange feed for $25/mo extra? 3. What's the lowest cost solution to get CTS on Sierra (Amp?) including platform, CME data, CTS feed charge, and data feed charge, how much is it total/mo, can CTS T4 Desktop/Mobile work with this, and how do I set that up? Date Time Of Last Edit: 2017-10-13 20:08:31
|
| [2017-10-15 00:03:44] |
| |
|
1. When using the new low-cost connection model to CTS, this is the case. We do not know what the $10 is from AMP. 2. No, if you are using the low-cost connection model to CTS. 3. Use the standard FIX connection model documented here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions This does not require the Sierra Chart Exchange Data Feed. You will need to ask AMP about the costs. These are going to be controlled by them. But you will pay a higher per trade fee in this case. Yes you can you CTS T4 and mobile. Contact CTS for help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-15 00:04:20
|
| [2017-10-16 19:36:29] |
| User379468 - Posts: 508 |
|
CTS Live login is working on CTS T4, but not in the Amp provided Sierrachart, getting this error: "CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-16 15:03:01 *" Amp does not seem to know what the issue is, does this mean I need to enable CTS access on the Sierrachart account for the extra $10/mo to Sierrachart also? |
| [2017-10-16 19:40:38] |
| |
|
We need to see the entire Message Log. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-17 08:25:44] |
| User379468 - Posts: 508 |
|
Reading Internal Order ID file. | 2017-10-17 04:25:12 Reading Trade Orders file. | 2017-10-17 04:25:12 Reading Trade Positions file. | 2017-10-17 04:25:12 Listening on UDP port 22903. | 2017-10-17 04:25:12 Software version: 1624 | 2017-10-17 04:25:12 Enabled for: Advanced Features. | 2017-10-17 04:25:12 Enabled for: Sierra Chart Historical Data Service. | 2017-10-17 04:25:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-17 04:25:12 Current selected Data/Trading service: CTS T4 FIX | 2017-10-17 04:25:12 Chart Update Interval: 500 | 2017-10-17 04:25:12 Data/Trade Service Settings automatically set. | 2017-10-17 04:25:12 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-10-17 04:25:12 2017-10-17 04:25:15 Local computer time | 2017-10-17 04:25:12 2017-10-17 08:25:15 Local computer time in UTC | 2017-10-17 04:25:12 2017-10-17 04:25:15 Local computer time in SC Time Zone | 2017-10-17 04:25:12 2017-10-17 08:25:15 Server time in UTC | 2017-10-17 04:25:12 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-17 04:25:12 Program path: C:\SierraChart\CTS\ | 2017-10-17 04:25:12 Data Files path: C:\SierraChart\CTS\Data\ | 2017-10-17 04:25:12 OS Version Number: 10.0 | 2017-10-17 04:25:12 Locale Setting: C | 2017-10-17 04:25:12 Checking for new symbol settings for service code cts | 2017-10-17 04:25:12 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-17 04:25:12 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-17 04:25:12 Symbol settings are up-to-date for cts | 2017-10-17 04:25:12 Received 5 login tokens. | 2017-10-17 04:25:12 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-17 04:25:18 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-17 04:25:18 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-17 04:25:21 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-17 04:25:23 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-17 04:25:23 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-17 04:25:23 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 04:25:23 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-17 04:25:23 CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-17 04:25:27 * |
| [2017-10-17 17:32:19] |
| |
|
This is not the entire message log. It has been modified or cleared in some way. Reconnect to the data feed following these instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers And post the entire Message Log without modification. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-17 17:32:39
|
| [2017-10-17 22:04:32] |
| User379468 - Posts: 508 |
|
This is the entire message log, it is a new fresh install of Sierrachart in a new folder, nothing has been modified except inputing the DTS connection settings to eliminate other variables. The Service selected is CTS T4 FIX [trading]. Here it is again below. Also attached screenshot showing it is the entire log (no scroll bar available) Reading Internal Order ID file. | 2017-10-17 21:37:30 Reading Trade Orders file. | 2017-10-17 21:37:30 Reading Trade Positions file. | 2017-10-17 21:37:30 Listening on UDP port 22903. | 2017-10-17 21:37:30 Software version: 1624 | 2017-10-17 21:37:30 Enabled for: Advanced Features. | 2017-10-17 21:37:30 Enabled for: Sierra Chart Historical Data Service. | 2017-10-17 21:37:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-17 21:37:30 Current selected Data/Trading service: CTS T4 FIX | 2017-10-17 21:37:30 Chart Update Interval: 500 | 2017-10-17 21:37:30 Data/Trade Service Settings automatically set. | 2017-10-17 21:37:30 Time Zone: +00:00:00 (UTC+00) | 2017-10-17 21:37:30 2017-10-17 17:37:33 Local computer time | 2017-10-17 21:37:30 2017-10-17 21:37:33 Local computer time in UTC | 2017-10-17 21:37:30 2017-10-17 21:37:33 Local computer time in SC Time Zone | 2017-10-17 21:37:30 2017-10-17 21:37:33 Server time in UTC | 2017-10-17 21:37:30 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-17 21:37:30 Program path: C:\SierraChartCTS\ | 2017-10-17 21:37:30 Data Files path: C:\SierraChartCTS\Data\ | 2017-10-17 21:37:30 OS Version Number: 10.0 | 2017-10-17 21:37:30 Locale Setting: C | 2017-10-17 21:37:30 Checking for new symbol settings for service code cts | 2017-10-17 21:37:30 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-17 21:37:30 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-17 21:37:30 Symbol settings are up-to-date for cts | 2017-10-17 21:37:30 Received 5 login tokens. | 2017-10-17 21:37:30 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-17 21:37:36 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-17 21:37:36 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-17 21:37:39 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-17 21:37:41 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-17 21:37:41 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-17 21:37:41 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 21:37:41 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-17 21:37:41 CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-17 21:37:52 * CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-17 21:37:57 * CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-17 22:04:22 * Date Time Of Last Edit: 2017-10-17 22:07:21
|
 SC CTS LOG.png / V - Attached On 2017-10-17 22:03:22 UTC - Size: 84.04 KB - 299 views |
| [2017-10-17 22:09:19] |
| User379468 - Posts: 508 |
|
Here is the log if the Service selected is CTS Trading AMP - DTC [trading], but there is no place to input the login settings. Reading Internal Order ID file. | 2017-10-17 22:06:44 Reading Trade Orders file. | 2017-10-17 22:06:44 Reading Trade Positions file. | 2017-10-17 22:06:44 Listening on UDP port 22903. | 2017-10-17 22:06:44 Software version: 1624 | 2017-10-17 22:06:44 Enabled for: Advanced Features. | 2017-10-17 22:06:44 Enabled for: Sierra Chart Historical Data Service. | 2017-10-17 22:06:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-17 22:06:44 Current selected Data/Trading service: CTS T4 FIX | 2017-10-17 22:06:44 Chart Update Interval: 500 | 2017-10-17 22:06:44 Data/Trade Service Settings automatically set. | 2017-10-17 22:06:44 Time Zone: +00:00:00 (UTC+00) | 2017-10-17 22:06:44 2017-10-17 18:06:47 Local computer time | 2017-10-17 22:06:44 2017-10-17 22:06:47 Local computer time in UTC | 2017-10-17 22:06:44 2017-10-17 22:06:47 Local computer time in SC Time Zone | 2017-10-17 22:06:44 2017-10-17 22:06:46 Server time in UTC | 2017-10-17 22:06:44 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-17 22:06:44 Program path: C:\SierraChartCTS\ | 2017-10-17 22:06:44 Data Files path: C:\SierraChartCTS\Data\ | 2017-10-17 22:06:44 OS Version Number: 10.0 | 2017-10-17 22:06:44 Locale Setting: C | 2017-10-17 22:06:44 Checking for new symbol settings for service code cts | 2017-10-17 22:06:44 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-17 22:06:44 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-17 22:06:44 Symbol settings are up-to-date for cts | 2017-10-17 22:06:44 Received 5 login tokens. | 2017-10-17 22:06:44 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-17 22:06:49 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-17 22:06:49 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-17 22:06:52 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-17 22:06:54 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-17 22:06:54 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-17 22:06:54 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 22:06:54 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-17 22:06:54 Checking for new symbol settings for service code cts | 2017-10-17 22:07:48 Current selected Data/Trading service: CTS Trading AMP - DTC | 2017-10-17 22:07:48 HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2017-10-17 22:07:48 HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2017-10-17 22:07:48 Requesting symbol settings for service code cts. Overwrite = on. | 2017-10-17 22:07:48 Symbol settings received. | 2017-10-17 22:07:48 Processed 1324 symbol settings. | 2017-10-17 22:07:48 CTS Trading AMP - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11098 | 2017-10-17 22:07:49 DTC Client socket (7) | Creating socket. Using TLS 1.2. | 2017-10-17 22:07:49 DTC Client socket (7) | Connecting to IP: 8.18.161.135. | 2017-10-17 22:07:49 HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2017-10-17 22:07:53 HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2017-10-17 22:07:53 HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2017-10-17 22:07:53 HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-17 22:07:53 HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2017-10-17 22:07:53 DTC Client socket (7) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-10-17 22:08:10 * DTC Client socket (7) | Initiating close of socket by core. | 2017-10-17 22:08:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-10-17 22:08:10 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-10-17 22:08:10 DTC Client socket (7) | Closed. | 2017-10-17 22:08:10 CTS Trading AMP - DTC | Disconnected. | 2017-10-17 22:08:10 |
| [2017-10-18 00:31:04] |
| |
|
We apologize for this. We now realize that you did provide the complete Message Log and that the way that particular message is generated is different compared to other services. The reason for this problem is due to a programming error. And we also see that the ports were being blocked for the low-cost connection model for AMP. This is now resolved. Update to the latest Prerelease following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-18 00:49:40] |
| User379468 - Posts: 508 |
|
Persisting on latest Prerelease, same message log errors as above, on both: 1. CTS T4 FIX [trading] 2. CTS Trading AMP - DTC [trading] Which one should I be using? I am using Amp provided Sierra, with Amp provided CTS T4 FIX connection, not SC Low Cost Connection model which requires SC Exchange Feed. Also FYI the DTS settings don't save the setting for Live Server, needs to be set back from Sim every time. Logs below: ----------------------------------------------------------------- Log for 1: CTS T4 FIX [trading] Reading Internal Order ID file. | 2017-10-18 00:49:59 Reading Trade Orders file. | 2017-10-18 00:49:59 Reading Trade Positions file. | 2017-10-18 00:49:59 Listening on UDP port 22903. | 2017-10-18 00:49:59 Software version: 1624 | 2017-10-18 00:49:59 Enabled for: Advanced Features. | 2017-10-18 00:49:59 Enabled for: Sierra Chart Historical Data Service. | 2017-10-18 00:49:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-18 00:49:59 Current selected Data/Trading service: CTS T4 FIX | 2017-10-18 00:49:59 Chart Update Interval: 500 | 2017-10-18 00:49:59 Data/Trade Service Settings automatically set. | 2017-10-18 00:49:59 Time Zone: +00:00:00 (UTC+00) | 2017-10-18 00:49:59 2017-10-17 20:50:03 Local computer time | 2017-10-18 00:49:59 2017-10-18 00:50:03 Local computer time in UTC | 2017-10-18 00:49:59 2017-10-18 00:50:03 Local computer time in SC Time Zone | 2017-10-18 00:49:59 2017-10-18 00:50:02 Server time in UTC | 2017-10-18 00:49:59 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-18 00:49:59 Program path: C:\SierraChartCTS\ | 2017-10-18 00:49:59 Data Files path: C:\SierraChartCTS\Data\ | 2017-10-18 00:49:59 OS Version Number: 10.0 | 2017-10-18 00:49:59 Locale Setting: C | 2017-10-18 00:49:59 Checking for new symbol settings for service code cts | 2017-10-18 00:49:59 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-18 00:49:59 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-18 00:49:59 Symbol settings are up-to-date for cts | 2017-10-18 00:49:59 Received 5 login tokens. | 2017-10-18 00:49:59 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-18 00:50:05 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-18 00:50:05 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-18 00:50:08 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-18 00:50:10 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-18 00:50:10 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-18 00:50:10 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:50:10 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-18 00:50:10 CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-18 00:50:36 * ----------------------------------------------------------------------------------- Log for 2: CTS Trading AMP - DTC [trading] Reading Internal Order ID file. | 2017-10-18 00:52:41 Reading Trade Orders file. | 2017-10-18 00:52:41 Reading Trade Positions file. | 2017-10-18 00:52:41 Listening on UDP port 22903. | 2017-10-18 00:52:41 Software version: 1624 | 2017-10-18 00:52:41 Enabled for: Advanced Features. | 2017-10-18 00:52:41 Enabled for: Sierra Chart Historical Data Service. | 2017-10-18 00:52:41 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-18 00:52:41 Current selected Data/Trading service: CTS T4 FIX | 2017-10-18 00:52:41 Chart Update Interval: 500 | 2017-10-18 00:52:41 Data/Trade Service Settings automatically set. | 2017-10-18 00:52:41 Time Zone: +00:00:00 (UTC+00) | 2017-10-18 00:52:41 2017-10-17 20:52:44 Local computer time | 2017-10-18 00:52:41 2017-10-18 00:52:44 Local computer time in UTC | 2017-10-18 00:52:41 2017-10-18 00:52:44 Local computer time in SC Time Zone | 2017-10-18 00:52:41 2017-10-18 00:52:44 Server time in UTC | 2017-10-18 00:52:41 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-18 00:52:41 Program path: C:\SierraChartCTS\ | 2017-10-18 00:52:41 Data Files path: C:\SierraChartCTS\Data\ | 2017-10-18 00:52:41 OS Version Number: 10.0 | 2017-10-18 00:52:41 Locale Setting: C | 2017-10-18 00:52:41 Checking for new symbol settings for service code cts | 2017-10-18 00:52:41 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-18 00:52:41 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-18 00:52:41 Symbol settings are up-to-date for cts | 2017-10-18 00:52:41 Received 5 login tokens. | 2017-10-18 00:52:41 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-18 00:52:47 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-18 00:52:47 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-18 00:52:50 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-18 00:52:52 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-18 00:52:52 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-18 00:52:52 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:52:52 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-18 00:52:52 Checking for new symbol settings for service code cts | 2017-10-18 00:52:52 Current selected Data/Trading service: CTS Trading AMP - DTC | 2017-10-18 00:52:52 HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2017-10-18 00:52:52 HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2017-10-18 00:52:52 Requesting symbol settings for service code cts. Overwrite = on. | 2017-10-18 00:52:52 Symbol settings received. | 2017-10-18 00:52:52 Processed 1324 symbol settings. | 2017-10-18 00:52:52 CTS Trading AMP - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11098 | 2017-10-18 00:52:54 DTC Client socket (7) | Creating socket. Using TLS 1.2. | 2017-10-18 00:52:54 DTC Client socket (7) | Connecting to IP: 8.18.161.135. | 2017-10-18 00:52:54 HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2017-10-18 00:52:57 HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2017-10-18 00:52:57 HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2017-10-18 00:52:57 HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-18 00:52:57 HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2017-10-18 00:52:57 DTC Client socket (7) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-10-18 00:53:15 * DTC Client socket (7) | Initiating close of socket by core. | 2017-10-18 00:53:15 DTC Client socket (7) | Closed. | 2017-10-18 00:53:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-10-18 00:53:15 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-10-18 00:53:15 CTS Trading AMP - DTC | Disconnected. | 2017-10-18 00:53:15 Date Time Of Last Edit: 2017-10-18 01:53:03
|
| [2017-10-18 03:08:30] |
| |
|
We apologize for the delay. The service you should be using is named: CTS T4 FIX [trading] . We set your account to use the CTS Live server and not the Simulation server. We tested again, and we do not notice the error related to a nonaffiliated broker. Make sure that Global Settings >>Data/Trade Service Settings >> Service Setting >> Firm is set to AMP. If you still have a problem, then you may not be on the latest revision. Update again with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-18 03:22:07] |
| User379468 - Posts: 508 |
|
Have downloaded and updated to Prelease again, will not install, says it is on latest version. DTS settings are set correctly as you specified, CTS T4 FIX [trading], firm is AMP, login is copied or typed exact. This login works in CTS T4 Live fine. Same error in Sierra: CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2017-10-17 23:18:37 * |
| [2017-10-18 03:24:24] |
| |
|
Have downloaded and updated to Prelease again, will not install, says it is on latest version. This means you did not use Help >> Download Prerelease. Use that specific command.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-18 03:28:39] |
| User379468 - Posts: 508 |
|
Yes, that is how I did it through Help>Download Prerelease. It will no longer update again because it did update to latest Prerelease 1624 the first time you suggested it.
Date Time Of Last Edit: 2017-10-18 03:30:55
|
| 2017-10-17_23h30_01.png / V - Attached On 2017-10-18 03:30:44 UTC - Size: 22.36 KB - 307 views |
| [2017-10-18 03:39:35] |
| |
|
Could you please set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-18 03:56:38] |
| User379468 - Posts: 508 |
|
That is done.
|
| [2017-10-18 04:04:34] |
| |
|
So would it be OK if we call in the next 20 minutes?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-18 04:12:19] |
| User379468 - Posts: 508 |
|
Yes, sooner the better.
|
To post a message in this thread, you need to log in with your Sierra Chart account: