Support Board
Date/Time: Wed, 05 Mar 2025 18:22:34 +0000
Payment problems
View Count: 1047
| [2017-07-12 08:33:47] |
| Matt654 - Posts: 73 |
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Hi Support paid one payment few days ago of £27 , now when I try to renew its asking for $22 . Paid that and still won't renew. This not a very transparent system I should be able to view a list of past payments, very confusing. Matt PS going to shut down and restart to see if that works. |
| [2017-07-12 15:03:37] |
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You can view your transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog We do see a 35 USD and 22 USD payment. Both of those were processed and added to your Services Balance. Your account is set to renew the service package every month. So when you add credit, it does not immediately result in a usage time extension. This will happen just before the usage time expires. We will check on the timing of this though. You can update the renewal period here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-18 11:27:09] |
| Matt654 - Posts: 73 |
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Hi I have contacted accounts Ticket ID 1642250608564 about a refund for mistaken over payment of $500 for chart fees, but nobody has acknowledged my request yet. Have you got staffing problems because of Covid or something. I need the money back asap for cash flow reasons. |
| [2022-01-18 13:17:58] |
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The ticket is here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1642250608564#ViewTicket A response was given! The ticket was started on a Saturday and we responded on Monday. There is a question about the processing fee which you did not respond to. We will do the refund and see if the processing fee can also be refunded. Would seem so but we are checking on that. This covid insanity does not cause Sierra Chart any problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-19 05:32:25
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| [2022-01-18 14:52:09] |
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This payment was made through Stripe and they will not refund the transaction fees. So we have to deduct that. So we will refund you 480USD. And Stripe says it takes 5 to 10 days for you to see the refund on your statement. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-18 14:54:27
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