Support Board
Date/Time: Thu, 06 Mar 2025 03:16:57 +0000
Post From: Payment problems
| [2017-07-12 15:03:37] |
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You can view your transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog We do see a 35 USD and 22 USD payment. Both of those were processed and added to your Services Balance. Your account is set to renew the service package every month. So when you add credit, it does not immediately result in a usage time extension. This will happen just before the usage time expires. We will check on the timing of this though. You can update the renewal period here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |