Support Board
Date/Time: Sat, 23 Nov 2024 18:22:19 +0000
Data not updating correctly
View Count: 2202
| [2013-07-30 13:29:48] |
| stevel - Posts: 19 |
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Hi, I seem to be having a problem recently in that data isn't getting updated correctly. I normally use the associated watch list to quickly scan charts but recently I've found that the data between the time's I've viewed a chart isn't being displayed. The only way I can get this data back is by selecting 'delete and download data' every time I view the chart. Below is a screenshot, the problem in this instance is no data between 8.25 & 14.20 http://www.sierrachart.com/image.php?l=1375190186266.png If I leave the chart open it updates fine. I can't see any error messages or connection errors in the message log. Data feed I'm using is SC Forex Data(FXCM) This isn't a one off occurrence either, it seems to be happening every time I go back to view a chart. Can you please assist? Regards Steve Date Time Of Last Edit: 2013-07-30 13:33:37
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| [2013-07-30 16:14:28] |
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To make sure that Sierra Chart will maintain chart data for the symbols you are following add them to Edit >> Intraday File Update List: https://www.sierrachart.com/index.php?l=doc/doc_EditMenu.html#IntradayFileUpdateList Sierra Chart Support Date Time Of Last Edit: 2013-08-02 06:55:29
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| [2013-07-30 16:49:59] |
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This is unusual. Next time this happens, let us know the time it happens (in the time zone setting of Sierra Chart) and the symbol. At that time post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-01 09:00:12] |
| stevel - Posts: 19 |
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Hi, I've got another example of the problem again this morning. Please see info as requested. Note, I did close Sierra Chart and re-open it to see if it cleared the issue before I copied the below message log. Screenshot: http://www.sierrachart.com/image.php?l=1375344786220.png The issue on this occasion is between 7.15 & 9.10 Timezone: London (+0 GMT/+1 BST) Symbol: GBPJPY I'm starting to think it's some sort of issue with the way the scanner is working on associated watch lists. I've got about 40 symbols in a list. On this occasion every symbol at the top halve of the list is fine whilst every symbol in the bottom halve has the data between 7.15 & 9.10 missing. Software version: 997 | 2013-08-01 09:10:10 Current Service Package: 3 | 2013-08-01 09:10:10 Usage end date: 2014-05-27 | 2013-08-01 09:10:10 Sierra Chart Historical Data Service is included. | 2013-08-01 09:10:10 Active service: SC Forex Data (FXCM) | 2013-08-01 09:10:10 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2013-08-01 09:10:10 2013-08-01 09:10:10 Local computer clock time | 2013-08-01 09:10:10 2013-08-01 08:10:10 GMT time | 2013-08-01 09:10:10 2013-08-01 09:10:10 Time zone adjusted time | 2013-08-01 09:10:10 Time difference to server time: 0 seconds. | 2013-08-01 09:10:10 Program path: C:\SierraChart\ | 2013-08-01 09:10:10 Data Files path: C:\SierraChart\Data\ | 2013-08-01 09:10:10 OS Version Number: 6.2 | 2013-08-01 09:10:10 HD Request # 1 - Downloading Intraday chart data for GBPJPY to the file GBPJPY.scid. Service: scsrv | 2013-08-01 09:10:17 HD Request # 1 - Starting date and time: 2013-08-01 09:10:01 | 2013-08-01 09:10:17 HD Request # 1 - Using server: ds3.sierracharts.com port 10049 | 2013-08-01 09:10:17 The network socket is connected. | 2013-08-01 09:10:17 HD Request # 1 - Requesting up to 120 days of Intraday data. | 2013-08-01 09:10:17 HD Request # 1 - Decompressing data. | 2013-08-01 09:10:18 Socket closed. No error. | 2013-08-01 09:10:18 HD Request # 1 - Historical data for GBPJPY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-08-01 09:10:18 HD Request # 1 - Received 0 records and wrote 0 records for GBPJPY | 2013-08-01 09:10:18 HD Request # 1 - Intraday download COMPLETE for GBPJPY | 2013-08-01 09:10:18 HD Request # 3 - Downloading Intraday chart data for GER30 to the file GER30.scid. Service: scsrv | 2013-08-01 09:10:18 HD Request # 3 - Starting date and time: 2013-08-01 09:09:58 | 2013-08-01 09:10:18 HD Request # 3 - Using server: ds4.sierracharts.com port 10049 | 2013-08-01 09:10:18 The network socket is connected. | 2013-08-01 09:10:18 HD Request # 3 - Requesting up to 120 days of Intraday data. | 2013-08-01 09:10:18 SC Forex Data (FXCM): Connecting to the market data server. | 2013-08-01 09:10:19 Using server: ds5.sierracharts.com, port 443 | 2013-08-01 09:10:19 SC Forex Data (FXCM) - Local market data port: 0 | 2013-08-01 09:10:19 HD Request # 3 - Decompressing data. | 2013-08-01 09:10:19 Socket closed. No error. | 2013-08-01 09:10:19 HD Request # 3 - Historical data for GER30 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-08-01 09:10:19 HD Request # 3 - Received 0 records and wrote 0 records for GER30 | 2013-08-01 09:10:19 HD Request # 3 - Intraday download COMPLETE for GER30 | 2013-08-01 09:10:19 HD Request # 5 - Downloading Intraday chart data for UK100 to the file UK100.scid. Service: scsrv | 2013-08-01 09:10:19 HD Request # 5 - Starting date and time: 2013-08-01 09:10:01 | 2013-08-01 09:10:19 HD Request # 5 - Using server: ds3.sierracharts.com port 10049 | 2013-08-01 09:10:19 The network socket is connected. | 2013-08-01 09:10:19 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-08-01 09:10:19 The network socket is connected. | 2013-08-01 09:10:19 HD Request # 5 - Requesting up to 120 days of Intraday data. | 2013-08-01 09:10:19 SC Forex Data (FXCM): Connected. | 2013-08-01 09:10:19 Starting updates for: GBPJPY | 2013-08-01 09:10:19 Starting updates for: GER30 | 2013-08-01 09:10:19 Starting updates for: UK100 | 2013-08-01 09:10:19 HD Request # 5 - Decompressing data. | 2013-08-01 09:10:19 Socket closed. No error. | 2013-08-01 09:10:19 HD Request # 5 - Re-requesting historical data for UK100 to get the latest data. | 2013-08-01 09:10:19 HD Request # 5 - Received 0 records and wrote 0 records for UK100 | 2013-08-01 09:10:19 HD Request # 7 - Downloading Intraday chart data for UK100 to the file UK100.scid. Service: scsrv | 2013-08-01 09:10:19 HD Request # 7 - Starting date and time: 2013-08-01 09:10:01 | 2013-08-01 09:10:19 HD Request # 7 - Using server: ds4.sierracharts.com port 10049 | 2013-08-01 09:10:19 The network socket is connected. | 2013-08-01 09:10:20 HD Request # 7 - Requesting up to 120 days of Intraday data. | 2013-08-01 09:10:20 HD Request # 7 - Decompressing data. | 2013-08-01 09:10:20 HD Request # 7 - Receiving Intraday data for UK100 starting at 2013-08-01 09:10:01 | 2013-08-01 09:10:20 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-08-01 09:10:01 | 2013-08-01 09:10:20 Socket closed. No error. | 2013-08-01 09:10:20 HD Request # 7 - Received 7 records from 2013-08-01 09:10:01 to 2013-08-01 09:10:14 (13.0 seconds) and wrote 7 records for UK100 | 2013-08-01 09:10:20 HD Request # 7 - Intraday download COMPLETE for UK100 | 2013-08-01 09:10:20 Real-time intraday chart data file updates started for UK100 | 2013-08-01 09:10:20 HD Request # 9 - Downloading Intraday chart data for GBPJPY to the file GBPJPY.scid. Service: scsrv | 2013-08-01 09:10:20 HD Request # 9 - Starting date and time: 2013-08-01 09:10:01 | 2013-08-01 09:10:20 HD Request # 9 - Using server: ds5.sierracharts.com port 10049 | 2013-08-01 09:10:20 The network socket is connected. | 2013-08-01 09:10:20 HD Request # 9 - Requesting up to 120 days of Intraday data. | 2013-08-01 09:10:20 HD Request # 9 - Decompressing data. | 2013-08-01 09:10:21 HD Request # 9 - Receiving Intraday data for GBPJPY starting at 2013-08-01 09:10:01 | 2013-08-01 09:10:21 HD Request # 9 - Timestamp of first Intraday data file record written: 2013-08-01 09:10:01 | 2013-08-01 09:10:21 Socket closed. No error. | 2013-08-01 09:10:21 HD Request # 9 - Received 19 records from 2013-08-01 09:10:01 to 2013-08-01 09:10:20 (19.0 seconds) and wrote 19 records for GBPJPY | 2013-08-01 09:10:21 HD Request # 9 - Intraday download COMPLETE for GBPJPY | 2013-08-01 09:10:21 Real-time intraday chart data file updates started for GBPJPY | 2013-08-01 09:10:21 HD Request # 11 - Downloading Intraday chart data for GER30 to the file GER30.scid. Service: scsrv | 2013-08-01 09:10:21 HD Request # 11 - Starting date and time: 2013-08-01 09:09:58 | 2013-08-01 09:10:21 HD Request # 11 - Using server: ds3.sierracharts.com port 10049 | 2013-08-01 09:10:21 The network socket is connected. | 2013-08-01 09:10:21 HD Request # 11 - Requesting up to 120 days of Intraday data. | 2013-08-01 09:10:21 HD Request # 11 - Decompressing data. | 2013-08-01 09:10:22 HD Request # 11 - Receiving Intraday data for GER30 starting at 2013-08-01 09:09:58 | 2013-08-01 09:10:22 HD Request # 11 - Timestamp of first Intraday data file record written: 2013-08-01 09:09:58 | 2013-08-01 09:10:22 Socket closed. No error. | 2013-08-01 09:10:22 HD Request # 11 - Received 11 records from 2013-08-01 09:09:58 to 2013-08-01 09:10:19 (21.0 seconds) and wrote 11 records for GER30 | 2013-08-01 09:10:22 HD Request # 11 - Intraday download COMPLETE for GER30 | 2013-08-01 09:10:22 Real-time intraday chart data file updates started for GER30 | 2013-08-01 09:10:22 |
| [2013-08-03 00:10:53] |
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We have looked this over. And we did not get the information needed because you had restarted Sierra Chart. What we need to know is when you change the symbol of the chart, do you see a message on the chart that says "Downloading Historical Data". If an Intraday data download was previously done for the symbol since last connecting to the data feed, then you will not see this message. Make sure you have Global Settings >> General Settings >> Show on Chart Status Messages enabled. We probably will need to get your Chartbook in order to test this. If you still have problems, please provide it, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-03 00:13:19
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| [2013-08-05 13:27:24] |
| stevel - Posts: 19 |
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Hi, I'm having issues again today. This time its the historical/daily. I've done a complete re-install today renaming the original SierraChart folder and then running the install file to install in a new SierraChart folder. I've uploaded a complete message log file and attached a newly created chartbook that still has the problem. Screenshot can be found at: http://www.sierrachart.com/image.php?l=1375706683687.png In this example, SierraChart is displaying and updating in realtime under yesterdays date. Out of 28 currency pairs only GBPCAD & GBPNZD are showing todays date (5th). This time selecting Edit -> 'Delete All Data And Download' doesn't fix the problem. I do see the 'Downloading Historical Data' message in a yellow box followed by 'Historical Download Complete' in a green box when downloading both intraday & daily data for the relevant periods. I'm going to try the pre-release and an older version now to see if they make any difference. UPDATE: Versions 1005 & 996 display the same issue and this time all I've done to test is open a new chartbook and then use 'Find Symbol' to open a chart. Date Time Of Last Edit: 2013-08-05 13:36:22
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 _Forex.cht - Attached On 2013-08-05 12:57:05 UTC - Size: 18.72 KB - 693 views |
| [2013-08-05 16:38:29] |
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This is normal because the FXCM daily data starts on Sunday. They provide separate data for Sunday. This is explained in more detail here: http://www.sierrachart.com/index.php?l=doc/FXCMTrading.php#HistoricalDailyBarData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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