Support Board
Date/Time: Mon, 23 Dec 2024 08:37:42 +0000
re connecting issues
View Count: 1449
| [2015-09-24 14:01:45] |
| User63632 - Posts: 43 |
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I have SC through Infinity. If brief 5 second data disconnect..often SC will not reconnect..Shows connected but charts not moving. I need to hit DIS then CON...even though transact data is live and active in their DOM and scoreboard..please advise Thanks Judge |
| [2015-09-24 17:56:57] |
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This indicates a problem with the data feed that Sierra Chart does not have control over. Have your broker put you in contact with TransAct support for further help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-25 01:30:06] |
| CustomIndicators - Posts: 126 |
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User63632, if you find out the solution, please post it in here. I contacted them about this (TransAct support), and they told me that I simply had to restart the InfinityAT program every day to fix it. That it isn't something that can be permanently fixed. Due to this. I had to move my money from them, and into another broker. I haven't had any trouble with my other broker, Global Futures. Due to the Infinity support, I like them, but this issue provided a lot of trouble for me. To note on support from Global, they have always solved issues of mine quickly and clearly as well. Let me know if you find out anything! |
| [2015-09-25 02:33:55] |
| U_winks - Posts: 190 |
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User 123, Thanks for sharing your experience. I have the same recurring problem as User63632. All along, I thought the fault was with my ISP and that I just have to bear with it. Now I know better. Maybe I should do the same as User 123 and move to Global Futures instead. Btw, here is my workaround: Start NinjaTrader 7 first (and connect to datafeed), followed by SC. Whenever there is a disconnecting issue, NT7 will attempt to reconnect successfully. Somehow, its attempt also triggers SC to reconnect as well. Not sure if it's valid, but I don't seem to have SC disconnecting issue after this workaround. Hope someone else has a better solution, since Transact Support cannot be bothered with it. Date Time Of Last Edit: 2015-09-25 02:40:32
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| [2015-09-25 03:44:52] |
| CustomIndicators - Posts: 126 |
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40winks, Thank you for posting your work around. Does it work all the time? I was just getting ready to wipe NT7 from my computer tonight, but if it does work, I may try activating one of my bots on it using that workaround. Sim trading at first of course, as I would have to verify reliability on my system. After all, I do still have one account active with Infinity/TransAct right now that's just sitting there. |
| [2015-09-25 03:53:13] |
| U_winks - Posts: 190 |
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Hi User123, Ok, I would not be able to say all the time, but I certainly didn't face the reconnecting issue that User63632 described above since this workaround. It even works when I use wireless or via my phone's Wifi. So please don't wipe NT7 from your computer, use it to resolve this reconnection issue.. :-) At least until Transact Support decides to do something about it. Date Time Of Last Edit: 2015-09-25 03:54:01
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| [2015-09-25 12:59:24] |
| User63632 - Posts: 43 |
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How can this be a data supply issue with Infinity, they say it is SC, since the DOM and scoreboard works fine, but SC shows ( CON)connected but charts are not active and I must continually DIS and CON data feed manually? Thanks |
| [2015-09-25 15:02:19] |
| CustomIndicators - Posts: 126 |
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User63632, in my experience, Sierra Chart isn't a problem at all in this situation. The problem is actually in the InfinityAT program that is connected to Sierra Chart.
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| [2015-09-25 17:56:53] |
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How can this be a data supply issue with Infinity, they say it is SC, since the DOM and scoreboard works fine, but SC shows ( CON)connected but charts are not active and I must continually DIS and CON data feed manually?
The reason this is an issue outside of Sierra Chart is because Sierra Chart connects to the TransAct data feed through a bridge program. You will notice an icon for this bridge program on the system tray area of the Windows taskbar on your system. Therefore, the connection to TransAct is occurring through TransAct's own software. If there is a loss of connectivity from the bridge program to the TransAct server, Sierra Chart cannot be aware of this because Sierra Chart does have a successful connection to the bridge program and is receiving heartbeats from the bridge program. So from the perspective of Sierra Chart, there is no problem and it is nothing that we are able to control. When you select Disconnect and Connect to Data Feed, this shuts down the bridge program and starts it back up again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-25 18:00:21] |
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Also, for the record, this makes no sense: Whenever there is a disconnecting issue, NT7 will attempt to reconnect successfully. Somehow, its attempt also triggers SC to reconnect as well. This certainly is not going to cause Sierra Chart to reconnect the TransAct bridge program. And it makes no sense how it would have any effect on the TransAct bridge program. And TransAct support can be helpful with this kind of issue because they can help the user change between different connection modes and they should be made aware of this problem so they can take further action to resolve it. This is why we recommend contacting them. If you right-click on the TransAct icon on your system tray, you will see an option that says Mode 1. We recommend enabling that. This may help to solve the problem. After changing that option, in Sierra Chart select File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-25 18:20:58] |
| CustomIndicators - Posts: 126 |
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they should be made aware of this problem so they can take further action to resolve it. This is why we recommend contacting them.
I did contact them. They had told me that they couldn't fix it. If you right-click on the TransAct icon on your system tray, you will see an option that says Mode 1. We recommend enabling that. This may help to solve the problem. After changing that option, in Sierra Chart select File >> Disconnect and File >> Connect to Data Feed.
This comment alone is much more helpful than they were to me. I'll try out your suggestion. Thanks for the support :) |
| [2015-09-25 18:47:02] |
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TransAct is more than capable of fixing this problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-25 22:23:29] |
| U_winks - Posts: 190 |
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Hi SC Support, Appreciate your reply in posts #9 and #10. This certainly is not going to cause Sierra Chart to reconnect the TransAct bridge program. And it makes no sense how it would have any effect on the TransAct bridge program.
Well, I'm not tech savvy, so I cannot explain why it works, or if it is valid or makes sense. I happened to discover the workaround by accident, i.e. I noticed NT7 would alert me to the disconnection problem (from green to amber) and it would attempt to reconnect.. usually successfully. (SC is supposed to alert too but it doesn't, as stated in User63632's post #1) I also noticed that if I start Infinity Futures/SC first, followed by NT7, the successful reconnection by NT7 only remained in NT7. (How did I know? Well, NT7's charts continued to "move" but not SC's.) On the other hand, if I start NT7, followed by Infinity Futures/SC, the successful reconnection by NT7 also worked for Infinity Futures/SC. (Both NT7 and SC charts will "move" after NT7's reconnection.) I'm just glad that your posts #9 and #10 addressed the problem, and I'll definitely contact TransAct Support if Mode 1 doesn't work. Edit: User123, thanks for your reply in post #14.. :-) Date Time Of Last Edit: 2015-09-25 22:45:03
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| [2015-09-25 22:43:23] |
| CustomIndicators - Posts: 126 |
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I have tested 40winks's strategy on my system, and I can confirm that it did in fact work. Not sure why, but it did. I'm now moving onto the Mode 1 test. Date Time Of Last Edit: 2015-09-25 22:43:41
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