Support Board
Date/Time: Sat, 23 Nov 2024 03:51:07 +0000
Connection Issues
View Count: 2847
| [2013-06-07 08:35:27] |
| Ronin - Posts: 35 |
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Hi, Since the new TransAct version I'm having connection issues (problem connecting at first to the server) I've checked this issues with them but they don't see any problem on their side The problem is that I'm able to get updates on the Transact orders DOM but on the event log im getting connection errors log attached Thank you |
 sierra connection.PNG / V - Attached On 2013-06-07 08:35:20 UTC - Size: 73.81 KB - 564 views |
| [2013-06-07 10:04:14] |
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You simply need to allow the TransAct bridge program access through the firewall on your system. Please refer to this section here: https://www.sierrachart.com/index.php?l=doc/TransAct.php#BridgeConnectionError What version of Sierra Chart are you running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-07 13:03:24] |
| M5amhan - Posts: 468 |
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this has been happening to me too its because of the "you are connecting to a live server" window that pops up and it will hide somewhere and you cant find it until you close down sierra and then its right there on your desktop. then the second time you open it, it will pop up correctly. |
| [2013-06-07 13:05:15] |
| infpz - Posts: 826 |
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updates to this process coming very soon
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| [2013-06-07 20:42:50] |
| Ronin - Posts: 35 |
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I'm using the latest versions of both - 5.5.1 on TransAct and 984 on Sierra sometimes it manages to connect but most of the time not. today for example I couldn't connect at all, only after disabling windows firewall I've added the transact bridge to windows firewall and disabled my anti virus firewall just to make sure but it didnt help , only if I turn Off the firewall it helps. Do I need to add/edit a rule on win firewall? (see attached) Trade2day1 - If I enter it the second/third... time its the same - did u change anything? thank you for ur replies guys |
| firewall.PNG / V - Attached On 2013-06-07 20:40:38 UTC - Size: 21.69 KB - 523 views |
| [2013-06-07 22:12:33] |
| M5amhan - Posts: 468 |
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no i didnt change anything except i found that the message that looks like this (attachment) is actually on the desktop so i have to minimize sierra when i first start sierra to see it and i just hit ok and it connects sounds like your problem is different though unless you arent seeing that message box and clicking ok |
| message.PNG / V - Attached On 2013-06-07 22:06:19 UTC - Size: 4.13 KB - 502 views |
| [2013-06-08 11:47:44] |
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In response to post #5, we have researched this, and we see a solution . We have advised TransAct how to resolve this kind of problem. There should be a new release out next week which will resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-09 01:16:25] |
| TechTrader - Posts: 116 |
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Not sure if this is related, but since updating from V976 to V984 and during market hours: a) moving the chart vertically is very sluggish, 1-3 seconds delay b) reload and recalculate toolbar button does not always respond quickly. You have to be lucky to get it at all. It appears that SC is extremely busy doing something else. Above does not occur when connected to data server outside market hours and disconnected from server. Using Transact 5.5.1 Regards Techtrader |
| [2013-06-09 02:48:51] |
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1, 2. We do not see how this would be related, at least it would be unlikely. Please refer to help topic 30 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-09 02:56:01
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| [2013-06-09 02:54:51] |
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What we recommend that you do, is when you see this, close all your Chartbooks and then monitor the CPU usage in the Windows Task Manager to see how much of it is for market data processing. There will be some slight additional load from the market data processing in the primary thread, but really that should be under 1% at best. It should not be anything which is noticeable. You also need to disable anti-malware software or exclude Sierra Chart and its files from monitoring to ensure that does not affect the CPU reading. This last part is very essential. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-09 02:55:11
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| [2013-06-12 04:18:05] |
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I'm using the latest versions of both - 5.5.1 on TransAct and 984 on Sierra Could you update to the latest release of Sierra Chart by selecting Help >> Download Current Version. Let us know if you still have trouble connecting. The firewall problem should be solved. The TransAct bridge should be bypassing the firewall.
sometimes it manages to connect but most of the time not. today for example I couldn't connect at all, only after disabling windows firewall Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-12 20:50:32] |
| Ronin - Posts: 35 |
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Yesterday I updated to the newest versions (5.5.3 and 985) but the problem still exists Its the same as before , if I leave it open to try to reconnect it manages to do so after several attempts , same for the old version - after several attempts Its connecting please see attached logs what does "Request to bypass order placement has been received" mean? Date Time Of Last Edit: 2013-06-12 20:51:25
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| connection1.PNG / V - Attached On 2013-06-12 20:50:24 UTC - Size: 149.11 KB - 530 views connection2.PNG / V - Attached On 2013-06-12 20:50:29 UTC - Size: 25.9 KB - 524 views |
| [2013-06-12 23:37:26] |
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We have reported this issue to TransAct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-12 23:46:18] |
| TechTrader - Posts: 116 |
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Re prior post #8, followed suggestions your posts #9-10. Problems persist, toolbar buttons reload & recalculate, chart period toolbar buttons fail to work or work spasmodically. Toolbar button 'Disabling Trade Simulation Mode' works without delay. Closing and restarting SC restores the functions. Live orders placed and removed from SC charts indicate immediately on the Transact DOM but take 1-3 seconds to confirm on SC. Also getting similar messages and slow connection to Transact re. post #12. Running another instance of SC985 on the same computer (both seperately and together) with FXCM and not getting any issues, even before your suggestions re. posts #9-10. Date Time Of Last Edit: 2013-06-12 23:47:45
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| [2013-06-13 00:47:01] |
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If you do not have any charts open, many of the ToolBar buttons will be disabled. When you are noticing a problem what is the CPU usage of Sierra Chart? And how many CPU cores do you have. You also want to look at the CPU usage of the TransActBridge program. In general, we believe this is a problem outside of Sierra Chart and there's something on your system creating this issue. If you are running a firewall software other than the Windows firewall, our recommendation is to uninstall it for now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-17 08:04:59
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| [2013-06-13 17:00:15] |
| TechTrader - Posts: 116 |
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Using a quad core system. CPU with no chartbooks 0-2% CPU with chartbooks 1-30% Reduced the number of chartbooks open and SC running OK, including placing/removing live orders. I suspect insufficient computer memory (2GB) causing the problems. |
| [2013-06-17 07:47:41] |
| Ronin - Posts: 35 |
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No change on 5.5.4 & 988 as well...
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| [2013-06-17 08:06:58] |
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If you are still receiving error code 10061 when connecting to TransAct, then this is going to be due to a firewall on your system. If you are running any firewall program other than the Windows firewall, we recommend uninstalling it. In our experiencing disabling them sometimes does not help and they will still block the connection. This is why they need to be uninstalled. In the latest version the Windows firewall should not be blocking the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-17 08:08:46
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| [2013-06-17 10:18:20] |
| Ronin - Posts: 35 |
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Error is the same (10061) - My only firewall is windows firewall - nothing was changed on my internet setup.. I was able to connect normally few weeks ago with the same setup
Date Time Of Last Edit: 2013-06-17 10:30:15
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| [2013-06-18 02:40:22] |
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Thoroughly check your system to make sure there are no other firewalls on there. Make sure you not using like a McAfee your Norton firewall. There must be some other firewall on the system you are not aware of.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-18 04:31:37] |
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If you still have trouble connecting, we definitely believe it is due to firewall. However, as an alternative you can go back to version 976: http://www.sierrachart.com/downloads/976SierraChartSetup.exe Make sure you install it into the proper folder. In Sierra Chart, select Window >> Show/Hide Message Log. At the top of the log you will see a line that says Program Path. That is the folder you need to install it into. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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