Support Board
Date/Time: Mon, 23 Dec 2024 01:17:56 +0000
unable to cancel a order
View Count: 1425
| [2014-12-19 08:55:55] |
| User77827 - Posts: 18 |
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I can not cancel the orders given in the graph, always appears this: There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 15784. Internal order ID: 15784 | 2014-12-19 08:35:09 * Help me please |
| [2014-12-19 09:00:10] |
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We see you are using CQG. Select File >> Disconnect and File >> Connect to Data Feed to cause a refresh of the order list. Wait about 10 seconds. Try canceling the order again. If you cannot, contact your broker to cancel the order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-31 18:54:35] |
| User77827 - Posts: 18 |
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I can`t cancell the orders, help me please
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| [2014-12-31 20:50:22] |
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We see you are using CQG. There have been problems with the new CQG Web API. These are on the side of CQG. We are not happy with this API from CQG and we regret getting involved with it for trading. We recommend using FIX. Do the following: Update Sierra Chart following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update set Global Settings >> Data/Trade Service Settings >> Service to CQG FIX Trading. Hopefully this will resolve the issue. If you are still not able to cancel the orders, contact your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-02 18:35:15
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| [2015-01-02 11:40:12] |
| User77827 - Posts: 18 |
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"There have been problems with the new CQG Web API. And we are not happy with it." But if you change to "Simulation mode", everything works well. Only when you use the real mode, the problems appear What do you think about this? |
| [2015-01-02 18:36:08] |
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The issues are on the CQG side. Update Sierra Chart following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update set Global Settings >> Data/Trade Service Settings >> Service to CQG FIX Trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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