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Date/Time: Fri, 10 Jan 2025 17:40:10 +0000



Post From: unable to cancel a order

[2014-12-31 20:50:22]
Sierra Chart Engineering - Posts: 104368
We see you are using CQG.

There have been problems with the new CQG Web API. These are on the side of CQG. We are not happy with this API from CQG and we regret getting involved with it for trading.

We recommend using FIX. Do the following:


Update Sierra Chart following the instructions here:
https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate

After the update set Global Settings >> Data/Trade Service Settings >> Service to CQG FIX Trading.

Hopefully this will resolve the issue. If you are still not able to cancel the orders, contact your broker.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-01-02 18:35:15