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Date/Time: Mon, 16 Sep 2024 19:57:28 +0000

How to Post a Message for Support

No connection to data - Reconnect Wait

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[2024-07-16 19:29:29] #50 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
Regarding post #49, so we can understand what the current issue is follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ---- To at least get the charts to update, follow the instructions below : To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 19:30:07

[2024-07-16 19:31:11] #51 [Go To First Post]
User214239 - Posts: 26
Thank you for the quick response. Here is the message log. Please let me know if you need anything else. Thank you again so much. 2024-07-16 12:28:05.964 \| Software version: 2655 64-bit 2024-07-16 12:28:05.965 \| OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3080 Ti/PCIe/SSE2) 2024-07-16 12:28:05.965 \| Primary Thread ID: 35724 2024-07-16 12:28:05.965 \| Usage end date: 2024-07-27 2024-07-16 12:28:05.965 \| Enabled for: Advanced Features 2. 2024-07-16 12:28:05.965 \| Enabled for: Sierra Chart Historical Data Service. 2024-07-16 12:28:05.965 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-16 12:28:05.965 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-07-16 12:28:05.965 \| Enabled for exchange2: CME (Trading Account Required) 2024-07-16 12:28:05.965 \| Enabled for exchange2: CBOT (Trading Account Required) 2024-07-16 12:28:05.965 \| Enabled for exchange2: COMEX (Trading Account Required) 2024-07-16 12:28:05.965 \| Enabled for exchange2: NYMEX (Trading Account Required) 2024-07-16 12:28:05.965 \| Enabled for exchange2: NASDAQ Global Indexes 2024-07-16 12:28:05.965 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-16 12:28:05.965 \| Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-16 12:28:05.965 \| Custom symbol settings values: enabled 2024-07-16 12:28:05.965 \| Chart Update Interval: 500 2024-07-16 12:28:05.965 \| Intraday Data Storage Time Unit: 0 2024-07-16 12:28:05.965 \| Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-16 12:28:05.965 \| 2024-07-16 19:28:05 Local computer time in UTC 2024-07-16 12:28:05.965 \| 2024-07-16 12:28:05 Local computer time in SC Time Zone 2024-07-16 12:28:05.965 \| 2024-07-16 19:08:00 Server time in UTC 2024-07-16 12:28:05.965 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-07-16 12:28:05.965 \| Program path: C:\SierraChart\ 2024-07-16 12:28:05.965 \| Data Files path: C:\SierraChart\Data\ 2024-07-16 12:28:05.965 \| OS Version Number: 10.0 2024-07-16 12:28:05.965 \| Locale Setting: C 2024-07-16 12:28:05.966 \| DLLs: bgl_momo_64.dll, ChatGPT_BGL.dll, ChatGPT_Towers.dll, FDStudies2_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com.autoplot_ARM64.dll, OrderFlowLabs.com.extras_64.dll, OrderFlowLabs.com.free_64.dll, OrderFlowLabs.com.free_ARM64.dll, OrderFlowLabs.com_64.dll, OrderFlowLabs.com_ARM64.dll, P0944_NT_B10_Bot_Tester_64.dll, P0944_NT_B13_Bot_Tester_64.dll, P0944_NT_B14_Bot_Tester_64.dll, P0944_NT_B15_Bot_Tester_64.dll, P0944_NT_B16_Bot_Tester_64.dll, P0944_NT_B17_Bot_Tester_64.dll, P0944_NT_B18_Bot_Tester_64.dll 2024-07-16 12:28:05.966 \| Allowed protected custom studies: FinalDevil Studies Suite, OrderFlowLabs.com, OrderFlowLabs.com AutoPlot, OrderFlowLabs.com Extras, OrderFlowLabs.com FREE, P0944 NT Bot Tester, SST_FreeBundle, SST_LocalCopier 2024-07-16 12:28:05.966 \| Crash reporter started: true 2024-07-16 12:28:05.966 \| 2024-07-16 12:28:10.189 \| File >> Disconnect selected. 2024-07-16 12:28:10.189 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:10.189 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:10.459 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| Creating socket. Using TLS 1.2. 2024-07-16 12:28:10.459 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| New receive buffer size: 0 2024-07-16 12:28:10.459 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| Connecting to IP: 208.91.197.27. 2024-07-16 12:28:11.449 \| HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2024-07-16 12:28:11.449 \| HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) \| CloseSocket call. 2024-07-16 12:28:11.449 \| HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) \| Closed. 2024-07-16 12:28:30.450 \| HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) \| Creating socket. Using TLS 1.2. 2024-07-16 12:28:30.450 \| HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) \| New receive buffer size: 0 2024-07-16 12:28:30.450 \| HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) \| Connecting to IP: 208.91.197.27. 2024-07-16 12:28:32.804 \| HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 12:28:32.804 \| HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) \| CloseSocket call. 2024-07-16 12:28:32.804 \| HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) \| Closed. 2024-07-16 12:28:33.906 \| 2024-07-16 12:28:33.906 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:33.906 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:33.906 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:33.906 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:33.906 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:33.926 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:33.926 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:33.926 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:37.923 \| 2024-07-16 12:28:37.923 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:37.923 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:37.923 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:37.923 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:37.923 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:37.935 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:37.935 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:37.935 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:41.933 \| 2024-07-16 12:28:41.933 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:41.933 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:41.933 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:41.933 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:41.933 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:41.954 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:41.954 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:41.954 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:42.405 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| CloseSocket call. 2024-07-16 12:28:42.405 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| Shutdown started. Waiting for graceful close. 2024-07-16 12:28:42.478 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| Socket gracefully closed by remote side. 2024-07-16 12:28:42.478 \| HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (2) \| Closed. 2024-07-16 12:28:45.952 \| 2024-07-16 12:28:45.952 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:45.952 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:45.952 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:45.952 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:45.952 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:45.978 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:45.978 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:45.978 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:49.982 \| 2024-07-16 12:28:49.982 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:49.982 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:49.982 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:49.982 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:49.982 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:50.001 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:50.001 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:50.001 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:54.001 \| 2024-07-16 12:28:54.001 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:54.001 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:54.001 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:54.001 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:54.001 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:54.014 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:54.014 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:54.014 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:58.015 \| 2024-07-16 12:28:58.015 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:28:58.015 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:28:58.015 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:28:58.015 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:28:58.015 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:28:58.051 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:28:58.051 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:28:58.051 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:02.044 \| 2024-07-16 12:29:02.044 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:02.044 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:02.044 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:02.044 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:02.044 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:02.061 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:02.061 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:02.061 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:06.069 \| 2024-07-16 12:29:06.069 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:06.069 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:06.069 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:06.069 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:06.069 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:06.076 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:06.076 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:06.076 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:10.075 \| 2024-07-16 12:29:10.075 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:10.075 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:10.075 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:10.075 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:10.075 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:10.094 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:10.094 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:10.094 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:14.094 \| 2024-07-16 12:29:14.094 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:14.094 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:14.094 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:14.094 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:14.094 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:14.113 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:14.113 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:14.113 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:18.110 \| 2024-07-16 12:29:18.111 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:18.111 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:18.111 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:18.111 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:18.111 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:18.127 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:18.127 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:18.127 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:22.127 \| 2024-07-16 12:29:22.127 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:22.127 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:22.127 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:22.127 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:22.127 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:22.137 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:22.137 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:22.137 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:26.142 \| 2024-07-16 12:29:26.142 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:26.142 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:26.142 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:26.142 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:26.142 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:26.188 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:26.188 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:26.188 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:30.185 \| 2024-07-16 12:29:30.185 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:30.185 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:30.185 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:30.185 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:30.185 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:30.200 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:30.200 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:30.200 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:34.199 \| 2024-07-16 12:29:34.199 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:34.199 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:34.199 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:34.199 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:34.199 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:34.218 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:34.218 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:34.218 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:38.226 \| 2024-07-16 12:29:38.227 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:38.227 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:38.227 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:38.227 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:38.227 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:38.233 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:38.233 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:38.233 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:42.232 \| 2024-07-16 12:29:42.233 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:42.233 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:42.233 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:42.233 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:42.233 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:42.252 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:42.252 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:42.252 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:46.249 \| 2024-07-16 12:29:46.249 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:46.249 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:46.249 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:46.249 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:46.249 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:46.268 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:46.268 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:46.268 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:50.263 \| 2024-07-16 12:29:50.263 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:50.263 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:50.263 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:50.263 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:50.263 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:50.283 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:50.283 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:50.283 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:54.279 \| 2024-07-16 12:29:54.279 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:54.279 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:54.279 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:54.279 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:54.279 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:54.293 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:54.293 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:54.293 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:58.293 \| 2024-07-16 12:29:58.294 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 12:29:58.294 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 12:29:58.294 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 12:29:58.294 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 12:29:58.294 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 12:29:58.310 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 12:29:58.310 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 12:29:58.310 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.

[2024-07-16 20:28:52] #52 [Go To First Post]
anthonyvegas - Posts: 12
I'm having the same internet connection issue that other people from Nevada / Cali are having. I'm in Las Vegas... here is my traceroute... I found the work around posted in the main support forum and pinned at the top, that work around is working for me for now. Please let me know when a permanent solution is implemented. Anthony


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[2024-07-16 20:32:08] #53 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
Regarding post #51. We are going to post a solution for you in this thread: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Give us about 10 minutes to get that posted. That should get you the connectivity back to Rithmic. At least we think so. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-16 20:42:01] #54 [Go To First Post]
anthonyvegas - Posts: 12
I'm not using Rithmic. I am using AMP/CQG for order routing, and Denali/Teton for data. The solution posted and pinned in the main support forum IS working for me.

[2024-07-16 20:49:39] #55 [Go To First Post]
User460919 - Posts: 2
Looks like it's working for me! Thanks for the quick work!

[2024-07-16 20:49:58] #56 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
Our answer regarding Rithmic was for another user. And regarding the permanent solution, that is going to come from the Internet service providers. We do not know where the problem is. We would expect this to get resolved today or tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 20:50:39

[2024-07-16 21:47:06] #57 [Go To First Post]
User869453 - Posts: 13
I downloaded the new RithmicConnections.json file and saveit in Sierra folder, now the rithmic servers shows up but still cannot connect 2024-07-16 17:46:37.277 \| Software version: 2657 64-bit 2024-07-16 17:46:37.278 \| OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce GTX 1650/PCIe/SSE2) 2024-07-16 17:46:37.278 \| Primary Thread ID: 6540 2024-07-16 17:46:37.278 \| Usage end date: 2024-07-18 2024-07-16 17:46:37.278 \| Enabled for: Advanced Features 2. 2024-07-16 17:46:37.278 \| Enabled for: Sierra Chart Historical Data Service. 2024-07-16 17:46:37.278 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-16 17:46:37.278 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-07-16 17:46:37.278 \| Enabled for exchange2: CME 2024-07-16 17:46:37.278 \| Enabled for exchange2: NYMEX 2024-07-16 17:46:37.278 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-16 17:46:37.278 \| Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-16 17:46:37.278 \| Custom symbol settings values: disabled 2024-07-16 17:46:37.278 \| Chart Update Interval: 100 2024-07-16 17:46:37.278 \| Intraday Data Storage Time Unit: 0 2024-07-16 17:46:37.278 \| Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-16 17:46:37.278 \| 2024-07-16 21:46:37 Local computer time in UTC 2024-07-16 17:46:37.278 \| 2024-07-16 17:46:37 Local computer time in SC Time Zone 2024-07-16 17:46:37.278 \| 2024-07-16 21:34:33 Server time in UTC 2024-07-16 17:46:37.278 \| Local computer UTC time and Server UTC time difference: 2 seconds. 2024-07-16 17:46:37.278 \| Program path: C:\SierraChart\ 2024-07-16 17:46:37.278 \| Data Files path: C:\SierraChart\Data\ 2024-07-16 17:46:37.278 \| OS Version Number: 10.0 2024-07-16 17:46:37.278 \| Locale Setting: C 2024-07-16 17:46:37.278 \| DLLs: gcUserStudies_2500_64.dll, sst_ateam_2273_64.dll, sst_ateam_2500_64.dll, sst_ateam_2523_64.dll, sst_ateam_64.dll, SST_ATEAM_RX_64.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, sst_pulling_stacking_2217_64.dll, sst_pulling_stacking_64.dll, SST_Signal_64.dll, TL_PSBS_64.dll, TWFX_FREE_2484_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_2484_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_2484_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll 2024-07-16 17:46:37.278 \| Allowed protected custom studies: SST_ATEAM, SST_FreeBundle, TWFX_Free 2024-07-16 17:46:37.278 \| Crash reporter started: true 2024-07-16 17:46:37.278 \| \| Number times message added: 1 2024-07-16 17:46:39.362 \| Rithmic Direct - DTC \| Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated 2024-07-16 17:46:39.362 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50500 2024-07-16 17:46:39.362 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50500 2024-07-16 17:46:39.362 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2024-07-16 17:46:39.362 \| DTC Client socket (1) \| New receive buffer size: 0 2024-07-16 17:46:39.362 \| DTC Client socket (1) \| Connecting to IP: 208.91.197.27. 2024-07-16 17:46:42.215 \| DTC Client socket (1) \| Connect event error. Windows error code 10061: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión. * 2024-07-16 17:46:42.215 \| DTC Client socket (1) \| CloseSocket call. 2024-07-16 17:46:42.216 \| Rithmic Direct - DTC \| Failed connections: 8 2024-07-16 17:46:42.216 \| DTC Client socket (1) \| Closed. 2024-07-16 17:46:42.216 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 17:46:42.216 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 17:46:42.221 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 17:46:42.221 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 17:46:42.221 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.

[2024-07-16 21:50:46] #58 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
We can only say make sure you do not have a firewall on your computer blocking the connection: 2024-07-16 17:46:39.362 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50500 2024-07-16 17:46:39.362 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2024-07-16 17:46:39.362 \| DTC Client socket (1) \| New receive buffer size: 0 2024-07-16 17:46:39.362 \| DTC Client socket (1) \| Connecting to IP: 208.91.197.27. 2024-07-16 17:46:42.215 \| DTC Client socket (1) \| Connect event error. Windows error code 10061: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión. * 2024-07-16 17:46:42.215 \| DTC Client socket (1) \| CloseSocket call. The connection is getting blocked or refused somewhere. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-16 21:57:42] #59 [Go To First Post]
User936941 - Posts: 20
The solution did not work for me. Hopefully rithmic will have this sorted by tomorrow.

[2024-07-16 21:59:16] #60 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
We do not think this is a Rithmic specific issue. There is a connectivity problem somewhere. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 21:59:25

[2024-07-16 22:08:16] #61 [Go To First Post]
User869453 - Posts: 13
firewall is unblocked for sierra charts, lets wait for someone else to see if that solution works

[2024-07-16 22:20:12] #62 [Go To First Post]
seandunaway - Posts: 266
i'm now able to connect to teton, evaluator and denali successfully from las vegas and cox. everything is resolved for me. thank you to sierra team who went above and beyond and jumped through hoops to resolve connectivity issues that was completely outside of their network. 2024-07-16 15:08:32.343 \| Trading Evaluator \| Connecting to the server tradesimulation2.sierracharts.com. Port 11096 2024-07-16 15:08:33.033 \| Trading Evaluator \| Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading\|SymbolSettings=tradingevaluatorserver.dtctrading. 2024-07-16 15:08:36.616 \| Denali Data Feed \| Connecting to the server ds28-2.sierracharts.com. Port 443 2024-07-16 15:08:37.668 \| Denali Data Feed \| Successfully connected.


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[2024-07-16 22:24:24] #63 [Go To First Post]
User214239 - Posts: 26
That work around with the new json file did not work for me unfortunately. I do appreciate all the effort you're putting into this though. Thank you so much. I'm sure this is as annoying for you as it is for me. Oddly enough I can't even connect to rithmic website now and I tried from two different browsers, but R Trader Pro does seem to connect. Insert a shoulder shrug emoji I guess haha. If there's anything else you want me to try or need from me just let me know. Thank you very much again. Date Time Of Last Edit: 2024-07-16 22:26:47

[2024-07-16 22:29:17] #64 [Go To First Post]
User869453 - Posts: 13
Exactly the same issue here, cant access to rithmic website but Rtrader works fine. workaround with JSON file did not work out. No rithmic since yesterday afternoon

[2024-07-16 22:31:28] #65 [Go To First Post]
seandunaway - Posts: 266
new working traceroute compared to #40 % traceroute -m30 -Picmp ds28.sierracharts.com traceroute to ds28.sierracharts.com (67.214.125.5), 30 hops max, 72 byte packets 1 192.168.0.1 (192.168.0.1) 4.312 ms 2.495 ms 2.857 ms 2 10.75.0.1 (10.75.0.1) 13.004 ms 13.389 ms 15.818 ms 3 100.127.5.94 (100.127.5.94) 13.179 ms 14.902 ms 12.936 ms 4 100.120.102.34 (100.120.102.34) 15.806 ms 12.273 ms 12.481 ms 5 * * * 6 * * * 7 * * * 8 * * * 9 * * * 10 * * * 11 ae9.mpr1.cle2.us.zip.zayo.com (64.125.22.1) 97.611 ms 92.925 ms 91.376 ms 12 ae11.mpr2.dtw3.us.zip.zayo.com (64.125.24.227) 94.405 ms 94.129 ms 94.597 ms 13 64.124.32.66.idia-385104-zyo.zip.zayo.com (64.124.32.66) 81.446 ms 81.332 ms 82.714 ms 14 67.214.125.193 (67.214.125.193) 88.815 ms 80.849 ms 81.964 ms 15 67.214.125.5 (67.214.125.5) 80.714 ms 79.416 ms 81.941 ms zayo.com versus he.net apparently

[2024-07-16 22:44:57] #66 [Go To First Post]
trader2017 - Posts: 98
Same problem here, Sierra Apex Rithmic connection doesn’t work, but I can connect to RTrader. Yesterday when I started at 3:00 pm pst it kept trying to connect, eventually several hours later it did connect, and I was able to trade. Today when I started again at 3:00 pst it does not connect. Reading the other thread regarding a possible solution, I downloaded RithmicConnections.json and copied it to C:\SierraChart, restarted SierraChart and it still says “Reconnect Wait.” Edit: I'm in California. 2024-07-16 19:37:47.016 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 19:37:47.016 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50528 2024-07-16 19:37:47.016 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 19:37:47.017 \| DTC Client socket (3) \| Creating socket. Using TLS 1.2. 2024-07-16 19:37:47.017 \| DTC Client socket (3) \| New receive buffer size: 0 2024-07-16 19:37:47.017 \| DTC Client socket (3) \| Connecting to IP: (I deleted this) 2024-07-16 19:37:49.886 \| DTC Client socket (3) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-07-16 19:37:49.886 \| DTC Client socket (3) \| CloseSocket call. 2024-07-16 19:37:49.886 \| Rithmic Direct - DTC \| Failed connections: 115 2024-07-16 19:37:49.886 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 19:37:49.886 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:37:49.886 \| DTC Client socket (3) \| Closed. 2024-07-16 19:37:49.912 \| DTC Client socket (0) \| CloseSocket call. Date Time Of Last Edit: 2024-07-16 23:42:44

[2024-07-16 23:10:25] #67 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
Regarding post #65, is the issue now resolved for you without having to use DS13? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 23:10:31

[2024-07-16 23:12:39] #68 [Go To First Post]
seandunaway - Posts: 266
yes, correct!

[2024-07-16 23:15:00] #69 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
Ok, so someone has changed the routing. Maybe Cox from hurricane electric to Zayo. That is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-16 23:54:52] #70 [Go To First Post]
User214239 - Posts: 26
Bit of a hail mary here, but do you think I should be trying to contact ATT about this if you think it may be a connectivity issue? I have ATT Fiber. I can't imagine any poor customer service agent I get on the phone is going to have any idea what I'm talking about though haha. I'm not sure how to really explain the problem considering the rest of my internet is working fine. Also fyi I ran another traderoute but it looks basically identical to the previous one I posted. Date Time Of Last Edit: 2024-07-16 23:55:56

[2024-07-17 02:00:49] #71 [Go To First Post]
trader2017 - Posts: 98
I posted earlier in this thread. Rithmic finally connected about a minute ago.

[2024-07-17 02:30:40] #72 [Go To First Post]
DLee - Posts: 6
Having a heck of a time connecting to Rithmic. Not sure if its me or them. A little help if you don't mind. 2024-07-16 19:28:59.799 \| Software version: 2657 64-bit 2024-07-16 19:28:59.799 \| Primary Thread ID: 21060 2024-07-16 19:28:59.799 \| Usage end date: 2024-10-08 2024-07-16 19:28:59.799 \| Enabled for: Advanced Features 2. 2024-07-16 19:28:59.799 \| Enabled for: Sierra Chart Historical Data Service. 2024-07-16 19:28:59.799 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-16 19:28:59.799 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-07-16 19:28:59.799 \| Enabled for exchange2: CME 2024-07-16 19:28:59.799 \| Enabled for exchange2: CBOT (Trading Account Required) 2024-07-16 19:28:59.799 \| Enabled for exchange2: COMEX (Trading Account Required) 2024-07-16 19:28:59.799 \| Enabled for exchange2: NYMEX (Trading Account Required) 2024-07-16 19:28:59.799 \| Enabled for exchange2: US Equities Consolidated Tape 2024-07-16 19:28:59.799 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-16 19:28:59.799 \| Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-16 19:28:59.799 \| Custom symbol settings values: enabled 2024-07-16 19:28:59.799 \| Chart Update Interval: 500 2024-07-16 19:28:59.799 \| Intraday Data Storage Time Unit: 0 2024-07-16 19:28:59.799 \| Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-16 19:28:59.799 \| 2024-07-17 02:28:59 Local computer time in UTC 2024-07-16 19:28:59.799 \| 2024-07-16 19:28:59 Local computer time in SC Time Zone 2024-07-16 19:28:59.799 \| 2024-07-17 00:51:15 Server time in UTC 2024-07-16 19:28:59.799 \| Local computer UTC time and Server UTC time difference: 2 seconds. 2024-07-16 19:28:59.799 \| Program path: C:\SierraChart\ 2024-07-16 19:28:59.799 \| Data Files path: C:\SierraChart\Data\ 2024-07-16 19:28:59.799 \| OS Version Number: 10.0 2024-07-16 19:28:59.799 \| Locale Setting: C 2024-07-16 19:28:59.799 \| DLLs: GammaInsight_64.dll, Intraday-SPX-GEX-Levels_64.dll, Inventory_64.dll, Korrupt_Trading_64.dll, mpmBubbles_64.dll, sierra-chart-driver-v2.dll, TradeRiskManager_64.dll, UserContributedStudies_64.dll 2024-07-16 19:28:59.799 \| Allowed protected custom studies: GammaInsight, Intraday SPX GEX Levels, Korrupt_Trading 2024-07-16 19:28:59.799 \| Crash reporter started: true 2024-07-16 19:28:59.799 \| \| Number times message added: 1 2024-07-16 19:29:03.727 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 19:29:03.727 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 19:29:03.727 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 19:29:03.727 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 19:29:03.727 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:03.744 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 19:29:03.744 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 19:29:03.744 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:07.743 \| 2024-07-16 19:29:07.744 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 19:29:07.744 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 19:29:07.744 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 19:29:07.744 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 19:29:07.744 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:07.760 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 19:29:07.760 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 19:29:07.760 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:11.757 \| 2024-07-16 19:29:11.758 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 19:29:11.758 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 19:29:11.758 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 19:29:11.758 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 19:29:11.758 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:11.774 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 19:29:11.774 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 19:29:11.774 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:15.773 \| 2024-07-16 19:29:15.773 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 19:29:15.773 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-16 19:29:15.773 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-16 19:29:15.773 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 19:29:15.773 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 19:29:15.789 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 19:29:15.789 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 19:29:15.789 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.

[2024-07-17 02:38:24] #73 [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
In this case follow the instructions here at post #6: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-17 03:27:26] #74 [Go To First Post]
DLee - Posts: 6
I replaced the RithmicConnections.json file in my Sierra Chart folder and this is the new message log relating to Rithmic 2024-07-16 20:24:03.570 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 20:24:03.570 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50528 2024-07-16 20:24:03.570 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 20:24:03.570 \| DTC Client socket (2) \| Creating socket. Using TLS 1.2. 2024-07-16 20:24:03.570 \| DTC Client socket (2) \| New receive buffer size: 0 2024-07-16 20:24:03.570 \| DTC Client socket (2) \| Connecting to IP: 208.91.197.27. 2024-07-16 20:24:05.948 \| DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-07-16 20:24:05.948 \| DTC Client socket (2) \| CloseSocket call. 2024-07-16 20:24:05.948 \| Rithmic Direct - DTC \| Failed connections: 10 2024-07-16 20:24:05.948 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 20:24:05.948 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 20:24:05.948 \| DTC Client socket (2) \| Closed. 2024-07-16 20:24:05.963 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 20:24:05.963 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 20:24:05.963 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 20:24:09.963 \| 2024-07-16 20:24:09.964 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 20:24:09.964 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50528 2024-07-16 20:24:09.964 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 20:24:09.965 \| DTC Client socket (2) \| Creating socket. Using TLS 1.2. 2024-07-16 20:24:09.965 \| DTC Client socket (2) \| New receive buffer size: 0 2024-07-16 20:24:09.965 \| DTC Client socket (2) \| Connecting to IP: 208.91.197.27. 2024-07-16 20:24:12.345 \| DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-07-16 20:24:12.345 \| DTC Client socket (2) \| CloseSocket call. 2024-07-16 20:24:12.345 \| Rithmic Direct - DTC \| Failed connections: 11 2024-07-16 20:24:12.345 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 20:24:12.345 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 20:24:12.345 \| DTC Client socket (2) \| Closed. 2024-07-16 20:24:12.351 \| DTC Client socket (0) \| CloseSocket call. 2024-07-16 20:24:12.351 \| Rithmic Direct - DTC \| Disconnected. 2024-07-16 20:24:12.351 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.

[2024-07-17 05:08:59] #75 [Go To First Post]
raheemrazzak - Posts: 41
I'm able to connect from Vegas without DS13, with the json file. Thanks

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