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Date/Time: Thu, 19 Sep 2024 02:04:28 +0000



Post From: No connection to data - Reconnect Wait

[2024-07-17 02:30:40]
DLee - Posts: 6
Having a heck of a time connecting to Rithmic. Not sure if its me or them. A little help if you don't mind.



2024-07-16 19:28:59.799 | Software version: 2657 64-bit
2024-07-16 19:28:59.799 | Primary Thread ID: 21060
2024-07-16 19:28:59.799 | Usage end date: 2024-10-08
2024-07-16 19:28:59.799 | Enabled for: Advanced Features 2.
2024-07-16 19:28:59.799 | Enabled for: Sierra Chart Historical Data Service.
2024-07-16 19:28:59.799 | Enabled for: Denali Real-Time Exchange Data Feed.
2024-07-16 19:28:59.799 | Enabled for: Delayed Denali Exchange Data Feed.
2024-07-16 19:28:59.799 | Enabled for exchange2: CME
2024-07-16 19:28:59.799 | Enabled for exchange2: CBOT (Trading Account Required)
2024-07-16 19:28:59.799 | Enabled for exchange2: COMEX (Trading Account Required)
2024-07-16 19:28:59.799 | Enabled for exchange2: NYMEX (Trading Account Required)
2024-07-16 19:28:59.799 | Enabled for exchange2: US Equities Consolidated Tape
2024-07-16 19:28:59.799 | Allow Support for Sierra Chart Data Feeds is enabled.
2024-07-16 19:28:59.799 | Current selected Data/Trading service: Rithmic Direct - DTC
2024-07-16 19:28:59.799 | Custom symbol settings values: enabled
2024-07-16 19:28:59.799 | Chart Update Interval: 500
2024-07-16 19:28:59.799 | Intraday Data Storage Time Unit: 0
2024-07-16 19:28:59.799 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00)
2024-07-16 19:28:59.799 | 2024-07-17 02:28:59 Local computer time in UTC
2024-07-16 19:28:59.799 | 2024-07-16 19:28:59 Local computer time in SC Time Zone
2024-07-16 19:28:59.799 | 2024-07-17 00:51:15 Server time in UTC
2024-07-16 19:28:59.799 | Local computer UTC time and Server UTC time difference: 2 seconds.
2024-07-16 19:28:59.799 | Program path: C:\SierraChart\
2024-07-16 19:28:59.799 | Data Files path: C:\SierraChart\Data\
2024-07-16 19:28:59.799 | OS Version Number: 10.0
2024-07-16 19:28:59.799 | Locale Setting: C
2024-07-16 19:28:59.799 | DLLs: GammaInsight_64.dll, Intraday-SPX-GEX-Levels_64.dll, Inventory_64.dll, Korrupt_Trading_64.dll, mpmBubbles_64.dll, sierra-chart-driver-v2.dll, TradeRiskManager_64.dll, UserContributedStudies_64.dll
2024-07-16 19:28:59.799 | Allowed protected custom studies: GammaInsight, Intraday SPX GEX Levels, Korrupt_Trading
2024-07-16 19:28:59.799 | Crash reporter started: true
2024-07-16 19:28:59.799 | | Number times message added: 1
2024-07-16 19:29:03.727 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2024-07-16 19:29:03.727 | Rithmic Direct - DTC | Trading server address/port:
2024-07-16 19:29:03.727 | Rithmic Direct - DTC | Remote address is not set.
2024-07-16 19:29:03.727 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window.
2024-07-16 19:29:03.727 | Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:03.744 | DTC Client socket (0) | CloseSocket call.
2024-07-16 19:29:03.744 | Rithmic Direct - DTC | Disconnected.
2024-07-16 19:29:03.744 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:07.743 |
2024-07-16 19:29:07.744 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2024-07-16 19:29:07.744 | Rithmic Direct - DTC | Trading server address/port:
2024-07-16 19:29:07.744 | Rithmic Direct - DTC | Remote address is not set.
2024-07-16 19:29:07.744 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window.
2024-07-16 19:29:07.744 | Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:07.760 | DTC Client socket (0) | CloseSocket call.
2024-07-16 19:29:07.760 | Rithmic Direct - DTC | Disconnected.
2024-07-16 19:29:07.760 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:11.757 |
2024-07-16 19:29:11.758 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2024-07-16 19:29:11.758 | Rithmic Direct - DTC | Trading server address/port:
2024-07-16 19:29:11.758 | Rithmic Direct - DTC | Remote address is not set.
2024-07-16 19:29:11.758 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window.
2024-07-16 19:29:11.758 | Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:11.774 | DTC Client socket (0) | CloseSocket call.
2024-07-16 19:29:11.774 | Rithmic Direct - DTC | Disconnected.
2024-07-16 19:29:11.774 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:15.773 |
2024-07-16 19:29:15.773 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2024-07-16 19:29:15.773 | Rithmic Direct - DTC | Trading server address/port:
2024-07-16 19:29:15.773 | Rithmic Direct - DTC | Remote address is not set.
2024-07-16 19:29:15.773 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window.
2024-07-16 19:29:15.773 | Select 'File >> Disconnect' to prevent further connection attempts.
2024-07-16 19:29:15.789 | DTC Client socket (0) | CloseSocket call.
2024-07-16 19:29:15.789 | Rithmic Direct - DTC | Disconnected.
2024-07-16 19:29:15.789 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts.