Support Board
Date/Time: Mon, 25 Nov 2024 20:45:48 +0000
[Locked] - Resolved: EUREX Data Feed Down 2023-11-29
View Count: 6421
| [2023-11-30 00:25:56] |
| Sierra_Chart Engineering - Posts: 17174 |
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We will update this thread when the historical data is patched.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-30 01:56:47] |
| Ez - Posts: 52 |
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You're KILLING ME. I was completely lost. but ok. Pls fix this. thx |
| [2023-11-30 02:17:02] |
| Sierra_Chart Engineering - Posts: 17174 |
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We are working on it. We have to set up mapping to the symbols for another source for the data. This is what we are doing now. We want to do all the historical data patching all at once. Just give us about another hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-30 03:19:29] |
| Sierra_Chart Engineering - Posts: 17174 |
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It has been years since we have had to do a patch operation like this on EUREX data. The missing historical data has been patched. If there is any missing data for a particular contract let us know which one. If there any issues with the data let us know. But we were only able to patch it with 1 minute Data. Not tick by tick data. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Regarding the outage, the information we have now is the fiber cable to the server was damaged. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-30 04:05:08] |
| Ez - Posts: 52 |
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My historical Daily chart looks ok but my intraday data is non existent. see attach tpo. edit: I can't figure out why my attach doesn't load but i'm in a trade now. will fuss with this later |
 Screenshot 2023-11-29 215727.png / V - Attached On 2023-11-30 04:01:54 UTC - Size: 282.75 KB - 137 views Attachment Deleted. |
| [2023-11-30 04:18:13] |
| Sierra_Chart Engineering - Posts: 17174 |
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It is too hard for us to look at that image. It is not clear. Open a new chart for that symbol, and then do the following: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-30 04:25:12] |
| Ez - Posts: 52 |
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ok, doing as you said I can see data now THX!!! |
| [2023-11-30 05:00:07] |
| kremat0r - Posts: 47 |
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Regarding the outage, the information we have now is the fiber cable to the server was damaged.
I'm shocked they don't have redundancy. |
| [2023-11-30 05:48:21] |
| meowflying - Posts: 15 |
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I can load yesterday minutes bars, but not Market Depth Historical Graph. Will it be available?
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| [2023-11-30 06:15:33] |
| Sierra_Chart Engineering - Posts: 17174 |
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We have no other source for historical market depth data. For select contracts, we should be able to add tick data for yesterday 11-29, over the weekend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-30 06:52:33
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| [2023-11-30 06:53:26] |
| User291728 - Posts: 4 |
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I get prices for yesterday but volume data is missing. See footprint chart attached it just shows zeros everywhere and the cumulative delta for the session yesterday is also just flat. I did what you said above opened new charts reload the data deleted it volume does not show up. But as you can see a volume profile is drawn. Further on my TPO and Volume chart I also see the volume but I cannot get volume data in the cumulative volume study nor in the Footprint. This is the same for the DAX and the FGBL Date Time Of Last Edit: 2023-11-30 06:54:22
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| 2023-11-30 07_45_27-Sierra Chart 2564 BUND_nov23 SC Data - A.jpg / V - Attached On 2023-11-30 06:47:32 UTC - Size: 121.2 KB - 131 views 2023-11-30 07_49_38-Sierra Chart 2564 BUND_nov23 SC Data - A.jpg / V - Attached On 2023-11-30 06:50:36 UTC - Size: 61.84 KB - 122 views |
| [2023-11-30 07:12:18] |
| User467494 - Posts: 21 |
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Thank you! All seems to be working as it should! Well done!
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| [2023-11-30 08:23:13] |
| ShuvFlowTrader - Posts: 30 |
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Sierra_Chart : The footprint chart is missing all the historical data for 29th as @User291728 said. Are you saying you would be completing that over this weekend, or you can't patch that at all ? Only can do 1 min data ?
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| [2023-11-30 15:35:13] |
| Sierra_Chart Engineering - Posts: 17174 |
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Regarding post #60 and 62, this is because we have restored the historical data for November 29 with 1 Minute data. Not tick by tick data. We will add tick by tick data over the weekend. We apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-30 15:35:33
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| [2023-12-02 17:42:55] |
| Sierra_Chart Engineering - Posts: 17174 |
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We are working now on patching the November 29 data with tick by tick data. Let us know what symbols you want done. We are doing some of the more common contracts but it is quite involved to do all of them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-02 17:59:21] |
| ticinotrader - Posts: 392 |
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Re symbols: I am looking forward to have these symbols patched please: FGBL, FGBM, FBTP, FOAT, FSMI, FESX - both the Z23 and H24 expirations. Thank you. |
| [2023-12-02 18:03:18] |
| Sierra_Chart Engineering - Posts: 17174 |
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Thank you. Working on these now. All expirations are automatically covered.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-02 18:15:25] |
| Niko - Posts: 9 |
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F.US.DDZ23 (DAX Index Eurex) still has only 0s in the footprint data for November 29.
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| [2023-12-02 18:18:15] |
| Sierra_Chart Engineering - Posts: 17174 |
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Yes all of the DAX contracts will be covered. The full, the micro and the mini
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-02 18:18:24
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| [2023-12-02 18:54:01] |
| Sierra_Chart Engineering - Posts: 17174 |
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The patching operation is complete. Follow the instructions here to re-download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Let us know if there any other symbols needed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-02 21:09:54] |
| Niko - Posts: 9 |
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Seems not complete. https://www.sierrachart.com/image.php?Image=170155121541.png |
| [2023-12-03 01:14:48] |
| Sierra_Chart Engineering - Posts: 17174 |
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We verified that the two servers that serve historical EUREX data have the full tick by tick data for FDAX. Refer to: https://www.sierrachart.com/image.php?Image=170156599628.png You can see by looking at the bid volume and ask volume, the fact that it exists for November 29 shows that there is tick by tick data. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" (select this from the main menu, not by right clicking on the chart). You just need to do this once per symbol and not for each chart. You only need to re-download the data for the December 2023 contract. Not all the contract months in the case of a Continuous Contract chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-03 01:15:54
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| [2023-12-03 09:25:58] |
| meowflying - Posts: 15 |
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I made "Edit >> Delete All Data and Download" for FDAX, got the candles and volume that have been missing, however Market Depth Historical Graph is empty for this day/time. Please advise.
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| [2023-12-03 09:36:12] |
| ticinotrader - Posts: 392 |
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Can you also please add/patch data for the FBTS symbol? Thank you. |
| [2023-12-03 10:45:57] |
| TGK4711 - Posts: 17 |
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Can you also please add/patch data for the FGBL and FESX symbol?
Date Time Of Last Edit: 2023-12-03 10:54:30
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| [2023-12-03 18:57:16] |
| Sierra_Chart Engineering - Posts: 17174 |
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These were already done: Can you also please add/patch data for the FGBL and FESX symbol?
Follow the instructions here to re-download the data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) We will work on this symbol as well now: FBTS
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-03 18:57:59
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