Support Board

Date/Time: Mon, 16 Sep 2024 19:31:44 +0000

Post From: Resolved: EUREX Data Feed Down 2023-11-29

[2023-11-30 03:19:29] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
It has been years since we have had to do a patch operation like this on EUREX data. The missing historical data has been patched. If there is any missing data for a particular contract let us know which one. If there any issues with the data let us know. But we were only able to patch it with 1 minute Data. Not tick by tick data. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Regarding the outage, the information we have now is the fiber cable to the server was damaged. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing