Support Board
Date/Time: Sun, 24 Nov 2024 22:54:28 +0000
Current live price indicator is far away from the current price bar.
View Count: 975
| [2024-04-04 20:18:42] |
| John - SC Support - Posts: 36238 |
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This does not make any sense. Simulation mode can not have a problem. What exactly is occurring when you have Simulation Mode On? What are you doing and what is occurring?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-04 23:47:04] |
| 3152sier - Posts: 50 |
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hello support: Mr. John I place a bracket short order with a stop loss order. The short trade gets filled correctly. But the stop order to cover the short does not get filled. The price passes through the stop order line and keeps going up without filling the stop order. Then I use "flatten and cancel" to fill the stop order and it fills at the current price which is above and beyond the stop order price. I have not tried a trade going long. Thank you. |
| [2024-04-05 14:48:20] |
| John - SC Support - Posts: 36238 |
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Please reproduce this using the Replay feature and take an image of what you are seeing when this occurs and then get us that image for us to see what is occurring. Refer to the following for how to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-08 13:43:12] |
| 3152sier - Posts: 50 |
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Hello Support: Mr John I tested the trading in Sim Mode this morning and it is working fine with no problems. Also, in real-time trading, orders submitted with the Sierra Charts do not appear on the IB Dashboard. Therefore there seems to be a communication issue between IB and Sierra Charts regarding my account. I do not understand this and I need your help with this. Thank you. |
| [2024-04-08 13:52:33] |
| Sierra_Chart Engineering - Posts: 17162 |
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Make sure trade simulation mode is disabled: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-09 15:03:57] |
| 3152sier - Posts: 50 |
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Hello Support: I need help with this issue; please let me know if I should request the Remote Assistance Service to solve this puzzle. Thank you. |
| [2024-04-09 15:17:59] |
| John - SC Support - Posts: 36238 |
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Make sure you are properly connected to your Interactive Brokers account by going through the Setup Instructions at the following link: Interactive Brokers Trading Service: Setup Instructions Then, make sure that you are not in Simulation Mode by ensuring that the option for "Trade >> Trade Simulation Mode On" does NOT have a checkmark next to it. Then try to submit an order to Interactive Brokers and if it does not work properly, then open your "Trade >> Trade Service Log" and post the contents of that log to this thread for us to review. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-16 19:18:08] |
| 3152sier - Posts: 50 |
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Hello Support; After going through the instructions of your previous post; the problem remains. Below is the trade service log. thank you. 2024-04-16 15:07:48.570 | TradeActivity files query time: 0.662446 seconds. Entries: 0. Current queries: 2 2024-04-16 15:07:51.552 | TradeActivity files query time: 2.981957 seconds. Entries: 15959. Current queries: 1 2024-04-16 15:07:53.623 | Interactive Brokers | Requesting Open orders. 2024-04-16 15:07:53.623 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-16 15:07:53.727 | Interactive Brokers | Received Open orders end message. 2024-04-16 15:08:16.669 | TradeActivity files query time: 13.771909 seconds. Entries: 0. Current queries: 6 2024-04-16 15:08:16.675 | TradeActivity files query time: 0.005326 seconds. Entries: 0. Current queries: 6 2024-04-16 15:08:16.769 | TradeActivity files query time: 0.094558 seconds. Entries: 19. Current queries: 4 2024-04-16 15:08:16.899 | TradeActivity files query time: 0.130111 seconds. Entries: 256. Current queries: 3 2024-04-16 15:08:17.043 | TradeActivity files query time: 0.143731 seconds. Entries: 448. Current queries: 2 2024-04-16 15:08:17.116 | TradeActivity files query time: 0.073377 seconds. Entries: 32. Current queries: 1 2024-04-16 15:08:18.432 | TradeActivity files query time: 0.267126 seconds. Entries: 0. Current queries: 1 2024-04-16 15:08:18.864 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-04-16 15:08:18.864 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-04-16 15:10:05.301 | TradeActivity files query time: 0.078471 seconds. Entries: 0. Current queries: 1 2024-04-16 15:10:07.516 | TradeActivity files query time: 0.076508 seconds. Entries: 0. Current queries: 1 2024-04-16 15:10:26.543 | Trading message from IB: OrderId 10 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 10. InternalOrderID: 40163. * 2024-04-16 15:10:26.543 | Order cancellation failed | OrderId 10 that needs to be cancelled is not found. Internal Order ID: 40163. Service Order ID: 10. Symbol: tsla-stk-nasdaq/. Account: U908025 * 2024-04-16 15:10:41.531 | Interactive Brokers | Requesting Open orders. 2024-04-16 15:10:41.531 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-16 15:10:41.532 | Interactive Brokers | Received Open orders end message. |
| [2024-04-16 20:25:38] |
| John - SC Support - Posts: 36238 |
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The only item in the log is a request to cancel an order, which Interactive Brokers could not find. This is from these lines: 2024-04-16 15:10:26.543 | Trading message from IB: OrderId 10 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 10. InternalOrderID: 40163. *
2024-04-16 15:10:26.543 | Order cancellation failed | OrderId 10 that needs to be cancelled is not found. Internal Order ID: 40163. Service Order ID: 10. Symbol: tsla-stk-nasdaq/. Account: U908025 * We really need the information in the log from right when you place an order and it does not show up in TWS. If the log above is from this scenario, then there is nothing showing any issues. In which case, from the Sierra Chart perspective, the transmission went fine, so this would imply some problem on the Interactive Brokers side. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-17 07:38:07] |
| 3152sier - Posts: 50 |
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Hello Support: If the problem is on the Interactive Brokers' side, then can you please resolve it with them? Because I am the least qualified person to understand software issues let alone resolve them. Or I can make a payment to resolve this issue by requesting Sierra remote assistance if you think that will help. |
| [2024-04-17 14:04:54] |
| Sierra_Chart Engineering - Posts: 17162 |
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You are using the wrong symbol based upon what we see: Symbol: tsla-stk-nasdaq/
There cannot be a / at the end. For the symbol format, refer to: Interactive Brokers Symbols: Complete Stock Symbol Format This is the problem. The problem is that Interactive Brokers is not acknowledging the order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-17 14:05:03
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| [2024-04-18 15:32:15] |
| 3152sier - Posts: 50 |
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Hello Support I changed the symbol according to your last post, but still getting the same message in the trade log below: "Order not found". I saw this sticky message the other day: 4-16-24 : 2627: Long-Standing Issues with Interactive Broker's Positions Might be Resolved 2024-04-18 10:06:15.491 | TradeActivity files query time: 0.737904 seconds. Entries: 0. Current queries: 2 2024-04-18 10:06:18.968 | TradeActivity files query time: 3.476882 seconds. Entries: 15959. Current queries: 1 2024-04-18 10:06:20.533 | Interactive Brokers | Requesting Open orders. 2024-04-18 10:06:20.533 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-18 10:06:20.736 | Interactive Brokers | Received Open orders end message. 2024-04-18 10:06:47.758 | TradeActivity files query time: 0.403178 seconds. Entries: 19. Current queries: 5 2024-04-18 10:06:47.851 | TradeActivity files query time: 0.093187 seconds. Entries: 256. Current queries: 5 2024-04-18 10:06:47.857 | TradeActivity files query time: 0.005253 seconds. Entries: 0. Current queries: 5 2024-04-18 10:06:47.862 | TradeActivity files query time: 0.005114 seconds. Entries: 0. Current queries: 5 2024-04-18 10:06:48.053 | TradeActivity files query time: 0.191353 seconds. Entries: 32. Current queries: 5 2024-04-18 10:06:48.333 | TradeActivity files query time: 0.171586 seconds. Entries: 0. Current queries: 4 2024-04-18 10:06:49.898 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-04-18 10:06:49.898 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-04-18 10:06:50.289 | TradeActivity files query time: 0.278456 seconds. Entries: 0. Current queries: 1 2024-04-18 10:08:24.645 | Trading message from IB: OrderId 20 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 20. InternalOrderID: 40237. * 2024-04-18 10:08:24.645 | Order cancellation failed | OrderId 20 that needs to be cancelled is not found. Internal Order ID: 40237. Service Order ID: 20. Symbol: tsla-stk-smart/nasdaq-usd. Account: U908025 * 2024-04-18 10:08:35.457 | TradeActivity files query time: 1.126319 seconds. Entries: 0. Current queries: 7 2024-04-18 10:08:36.568 | TradeActivity files query time: 1.110897 seconds. Entries: 0. Current queries: 6 2024-04-18 10:08:37.687 | TradeActivity files query time: 1.118432 seconds. Entries: 2431. Current queries: 5 2024-04-18 10:08:38.830 | TradeActivity files query time: 1.118939 seconds. Entries: 1428. Current queries: 4 2024-04-18 10:08:39.643 | Interactive Brokers | Requesting Open orders. 2024-04-18 10:08:39.643 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-18 10:08:39.644 | Interactive Brokers | Received Open orders end message. 2024-04-18 10:08:39.953 | TradeActivity files query time: 1.122927 seconds. Entries: 716. Current queries: 3 2024-04-18 10:08:41.072 | TradeActivity files query time: 1.119784 seconds. Entries: 4879. Current queries: 2 2024-04-18 10:08:42.277 | TradeActivity files query time: 1.204848 seconds. Entries: 0. Current queries: 1 2024-04-18 10:10:29.639 | TradeActivity files query time: 1.218079 seconds. Entries: 0. Current queries: 12 2024-04-18 10:10:31.023 | TradeActivity files query time: 1.384265 seconds. Entries: 2146. Current queries: 23 2024-04-18 10:10:32.209 | TradeActivity files query time: 1.185349 seconds. Entries: 0. Current queries: 22 2024-04-18 10:10:33.292 | TradeActivity files query time: 1.082868 seconds. Entries: 0. Current queries: 21 2024-04-18 10:10:34.419 | TradeActivity files query time: 1.127040 seconds. Entries: 0. Current queries: 20 2024-04-18 10:10:35.458 | TradeActivity files query time: 1.038891 seconds. Entries: 0. Current queries: 19 2024-04-18 10:10:36.487 | TradeActivity files query time: 1.029383 seconds. Entries: 0. Current queries: 18 2024-04-18 10:10:37.561 | TradeActivity files query time: 1.073885 seconds. Entries: 0. Current queries: 17 2024-04-18 10:10:38.623 | TradeActivity files query time: 1.062149 seconds. Entries: 0. Current queries: 16 2024-04-18 10:10:39.676 | TradeActivity files query time: 1.053073 seconds. Entries: 0. Current queries: 15 2024-04-18 10:10:40.744 | TradeActivity files query time: 1.067289 seconds. Entries: 0. Current queries: 14 2024-04-18 10:10:41.783 | TradeActivity files query time: 1.039456 seconds. Entries: 0. Current queries: 13 2024-04-18 10:10:43.038 | TradeActivity files query time: 1.255471 seconds. Entries: 4879. Current queries: 12 2024-04-18 10:10:44.219 | TradeActivity files query time: 1.180932 seconds. Entries: 0. Current queries: 11 2024-04-18 10:10:45.348 | TradeActivity files query time: 1.128436 seconds. Entries: 0. Current queries: 10 2024-04-18 10:10:46.506 | TradeActivity files query time: 1.158433 seconds. Entries: 16. Current queries: 9 2024-04-18 10:10:47.638 | TradeActivity files query time: 1.130804 seconds. Entries: 16. Current queries: 8 2024-04-18 10:10:48.767 | TradeActivity files query time: 1.129872 seconds. Entries: 112. Current queries: 7 2024-04-18 10:10:49.902 | TradeActivity files query time: 1.134688 seconds. Entries: 112. Current queries: 6 2024-04-18 10:10:51.172 | TradeActivity files query time: 1.270033 seconds. Entries: 133. Current queries: 5 2024-04-18 10:10:52.310 | TradeActivity files query time: 1.138190 seconds. Entries: 133. Current queries: 4 2024-04-18 10:10:53.439 | TradeActivity files query time: 1.128774 seconds. Entries: 133. Current queries: 3 2024-04-18 10:10:54.556 | TradeActivity files query time: 1.117249 seconds. Entries: 112. Current queries: 2 2024-04-18 10:10:55.770 | TradeActivity files query time: 1.213780 seconds. Entries: 133. Current queries: 1 2024-04-18 11:09:55.120 | TradeActivity files query time: 1.178129 seconds. Entries: 0. Current queries: 2 2024-04-18 11:09:56.380 | TradeActivity files query time: 1.259808 seconds. Entries: 0. Current queries: 1 2024-04-18 11:10:12.143 | TradeActivity files query time: 0.079819 seconds. Entries: 0. Current queries: 1 2024-04-18 11:10:12.338 | TradeActivity files query time: 0.091316 seconds. Entries: 0. Current queries: 11 2024-04-18 11:10:12.413 | TradeActivity files query time: 0.074827 seconds. Entries: 0. Current queries: 10 2024-04-18 11:10:12.491 | TradeActivity files query time: 0.077428 seconds. Entries: 0. Current queries: 9 2024-04-18 11:10:12.763 | TradeActivity files query time: 0.272426 seconds. Entries: 0. Current queries: 8 2024-04-18 11:10:12.856 | TradeActivity files query time: 0.092717 seconds. Entries: 0. Current queries: 7 2024-04-18 11:10:12.946 | TradeActivity files query time: 0.090055 seconds. Entries: 0. Current queries: 6 2024-04-18 11:10:13.027 | TradeActivity files query time: 0.081456 seconds. Entries: 0. Current queries: 5 2024-04-18 11:10:13.105 | TradeActivity files query time: 0.077971 seconds. Entries: 0. Current queries: 4 2024-04-18 11:10:13.186 | TradeActivity files query time: 0.080317 seconds. Entries: 32. Current queries: 3 2024-04-18 11:10:13.263 | TradeActivity files query time: 0.077287 seconds. Entries: 0. Current queries: 2 2024-04-18 11:10:13.342 | TradeActivity files query time: 0.078949 seconds. Entries: 0. Current queries: 1 2024-04-18 11:10:27.029 | Trading message from IB: OrderId 21 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 21. InternalOrderID: 40271. * 2024-04-18 11:10:27.029 | Order cancellation failed | OrderId 21 that needs to be cancelled is not found. Internal Order ID: 40271. Service Order ID: 21. Symbol: tsla-stk-nasdaq/. Account: U908025 * 2024-04-18 11:10:42.012 | Interactive Brokers | Requesting Open orders. 2024-04-18 11:10:42.012 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-18 11:10:42.015 | Interactive Brokers | Received Open orders end message. 2024-04-18 11:12:28.449 | Trading message from IB: OrderId 22 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 22. InternalOrderID: 40273. * 2024-04-18 11:12:28.449 | Order cancellation failed | OrderId 22 that needs to be cancelled is not found. Internal Order ID: 40273. Service Order ID: 22. Symbol: tsla-stk-nasdaq/. Account: U908025 * 2024-04-18 11:12:43.504 | Interactive Brokers | Requesting Open orders. 2024-04-18 11:12:43.504 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-18 11:12:43.506 | Interactive Brokers | Received Open orders end message. 2024-04-18 11:14:01.864 | Trading message from IB: OrderId 23 that needs to be cancelled is not found. Error Code: 10147. ServiceOrderID: 23. InternalOrderID: 40275. * 2024-04-18 11:14:01.864 | Order cancellation failed | OrderId 23 that needs to be cancelled is not found. Internal Order ID: 40275. Service Order ID: 23. Symbol: tsla-stk-nasdaq/. Account: U908025 * 2024-04-18 11:14:16.874 | Interactive Brokers | Requesting Open orders. 2024-04-18 11:14:16.874 | Interactive Brokers | Sent reqAutoOpenOrders request 2024-04-18 11:14:16.875 | Interactive Brokers | Received Open orders end message. |
| [2024-04-18 15:37:20] |
| John - SC Support - Posts: 36238 |
|
Please tell us what your entries for the following are: - Chart >> Chart Settings >> Symbol >> Symbol - Chart >> Chart Settings >> Symbol >> Trade and Current Quote Symbol For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-19 02:53:25] |
| 3152sier - Posts: 50 |
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Hello Support: - Chart >> Chart Settings >> Symbol >> Symbol = TSLA-NQTV - Chart >> Chart Settings >> Symbol >> Trade and Current Quote Symbol = TSLA-STK-NASDAQ/ ; (This was suggested by you yesterday) ; before that I was using: TSLA-STK-SMART/NASDAQ Thank you. |
| [2024-04-19 14:29:19] |
| John - SC Support - Posts: 36238 |
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Please check with Interactive Brokers on what is the correct symbol that they need for this. Make sure the "Trade And Current Quote Symbol" is set correctly for the symbol as Interactive Brokers needs it. We have some information on this at the following link, but please double check with Interactive Brokers, as they are constantly changing the requirements: Interactive Brokers Symbols: Stock Format For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-24 16:17:30] |
| 3152sier - Posts: 50 |
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Hello Sierra Support: As desired by you, I checked with IB. Below is my communication with IB Support. ---"Summary: Hello IB Support: I am using Sierra Charts; what is the current symbol for Tesla? beec263 2024/04/23 12:25:02 The last symbol I was using was TSLA-STK-SMART/NASDAQ; Please let me know the new symbol. Thank you. IBCS 2024/04/23 17:15:02 Dear Mr. C, The contract for TSLA should still be TSLA-STK-SMART with NASDAQ being an optional parameter to include as the primary exchange. Usually including USD as a currency would be required for API use but Interactive Brokers support is not familiar with how Sierra Charts defines their contracts. It may be required to reach out to Sierra Charts support for further assistance, as (besides the lack of "USD" as the currency in the contract definition) the definition provided seems to work fine. Kind regards, Michael G IBKR Client Services---" |
| [2024-04-24 16:33:47] |
| John - SC Support - Posts: 36238 |
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We send the symbol exactly as you have it entered. So if USD is a required part of the symbol, then you would need to add it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-24 18:33:41] |
| 3152sier - Posts: 50 |
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hello Support: I used tsla-stk-smart/nasdaq-usd but it did not work. |
| [2024-04-24 19:20:54] |
| User584084 - Posts: 262 |
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IB Symbol is TSLA-STK-SMART-USD in SC.
Date Time Of Last Edit: 2024-04-24 19:27:24
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| [2024-04-25 20:18:07] |
| 3152sier - Posts: 50 |
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Hello Support: Problem resolved. Thank you. |
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