Support Board
Date/Time: Sun, 24 Nov 2024 09:15:42 +0000
[Locked] - Resolved: Data Center Notice for CH1: Data Feeds Affecting! Please read!
View Count: 6833
| [2024-01-16 01:10:44] |
| Sierra_Chart Engineering - Posts: 17154 |
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Finally 80.6°! We are going to begin the power up. After some DNS changes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 08:35:02] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are now working on patching the missing historical data for the CME Group. We apologize for the delay. There was one step that we missed with this and the previous operation had not completed. We are correcting this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 09:05:11] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are still working on patching the missing CME Group historical data. At this time all users need to select File >> Reconnect to ensure you are connected to the correct server for market data. Otherwise, you may not receive updates. Like for US Equities. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 10:00:38] |
| Sierra_Chart Engineering - Posts: 17154 |
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IBX: CH1
IBX Address: 350 E Cermak Rd, Chicago, 60616 Number: INC0025932 Date and Time of Occurrence: 2024-01-14 08:20:49 Site Local Time To view the incident and its updates, please use Service Insight. New update on Incident INC0025932: Equinix IBX site staff reports that five chillers remain stable and colocation temperatures remain within SLA. Equinix IBX Staff will remain in continuous communication throughout the night to urgently respond to any issue that may arise. The chillers will remain protected from outside elements via coverings and heaters with enough propane for the next 48 hours with a vendor available to refuel if needed. The IBX exterior doors have been secured and humidity levels are normalizing. IBX Critical Facility Engineers will continue to monitor the chiller plant and the IBX colocation temperatures for stability. The next update will be sent when the vendor arrives on site with the repair parts or a significant change to the situation occurs. Service Offering: CH1 - Location - Floor Affected Assets: 05 Asset Condition: Normal and Monitoring Situation status: Under investigation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 10:01:06] |
| Sierra_Chart Engineering - Posts: 17154 |
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The missing CME Group data has now been fully patched. However we realize, that the historical market depth data has not been patched. This is a much more involved operation which can only be done over the weekend. To download the missing historical Intraday follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-16 10:02:06
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| [2024-01-16 12:35:55] |
| Sierra_Chart Engineering - Posts: 17154 |
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Some servers, will have incomplete market depth data for CME Group. This would be just Sunday evening. and the partial trading on Monday. So not too much of an issue. However, we will get this patched as soon as we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-16 12:36:11
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| [2024-01-17 00:29:37] |
| Sierra_Chart Engineering - Posts: 17154 |
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Further trouble but at the moment, not critical: New update on Incident INC0025932: Equinix IBX Site Staff reports that a chiller has failed, and the site has lost redundancy. Four chillers remain stable and are able to maintain temperature and humidity SLA. Colocation temperatures and humidity remain within SLA. The OEM vendor continues to perform repairs on the 5th and 6th chiller. IBX Critical Facility Engineers will continue to monitor the chiller plant and the IBX colocation temperatures for stability. The next update will occur after repairs have been made to the fifth and sixth chiller or if a significant change to the situation occurs. Service Offering: CH1 - Location - Floor Affected Assets: 05 Asset Condition: Normal and Monitoring Situation status: Under investigation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-17 23:50:18] |
| Sierra_Chart Engineering - Posts: 17154 |
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We may be moving our stock data processing over to Franklin Park outside of Chicago, instead of CH1. This is a proposal from one of our infrastructure providers. We are just awaiting further details to see if it works for us. We will move on all of this as quickly as we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-18 02:27:10
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| [2024-01-19 01:11:46] |
| Sierra_Chart Engineering - Posts: 17154 |
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IBX: CH1
IBX Address: 350 E Cermak Rd, Chicago, 60616 Number: INC0025932 Date and Time of Occurrence: 2024-01-14 08:20:49 Site Local Time To view the incident and its updates, please use Service Insight. New update on Incident INC0025932: Equinix IBX Site Staff reports that the sixth chiller is back to normal operation. The replacement of the two compressors was successful. The chiller plant is stable. IBX Site Staff will continue to monitor for stability throughout the night. The next update will be sent when there is a significant change to the situation. Service Offering: CH1 - Location - Floor Affected Assets: 05 Asset Condition: Normal and Monitoring Situation status: Stable Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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