Support Board
Date/Time: Sun, 22 Dec 2024 03:16:22 +0000
Error logging into my account
View Count: 1197
| [2014-09-25 23:29:52] |
| Tlaw1 - Posts: 15 |
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Hello guys I have been trying to trouble shoot this account and cant get it to log in with my top step trader login info and was wondering if you could help. I copied and pasted my log below: thanks Software version: 1192 | 2014-09-25 16:17:04 Usage end date: 2014-10-14 | 2014-09-25 16:17:04 Enabled for: Advanced Features. | 2014-09-25 16:17:04 Enabled for: Advanced Features 2. | 2014-09-25 16:17:04 Enabled for: Sierra Chart Historical Data Service. | 2014-09-25 16:17:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-25 16:17:04 Active service: Rithmic Trading | 2014-09-25 16:17:04 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-25 16:17:04 2014-09-25 16:17:04 Local computer clock time | 2014-09-25 16:17:04 2014-09-25 23:17:04 GMT time | 2014-09-25 16:17:04 2014-09-25 16:17:04 Time zone adjusted time | 2014-09-25 16:17:04 Time difference to server time: 61 seconds. | 2014-09-25 16:17:04 WARNING: Your computer's clock is off by 61 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-25 16:17:04 Program path: C:\SierraChart\ | 2014-09-25 16:17:04 Data Files path: C:\SierraChart\Data\ | 2014-09-25 16:17:04 OS Version Number: 5.1 | 2014-09-25 16:17:04 Checking for new symbol settings for rim | 2014-09-25 16:17:04 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-25 16:17:04 HTTP connection to www.sierrachart.com:80 (804) | Connected. | 2014-09-25 16:17:05 Symbol settings are up-to-date for rim | 2014-09-25 16:17:05 Rithmic Trading | Port for executable: 2711 | 2014-09-25 16:17:09 Listening socket (1208), port 2711 | Closed. | 2014-09-25 16:17:09 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:17:09 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2711 | 2014-09-25 16:17:12 Socket (1220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:17:13 Socket (1220) | Shutdown and closed. | 2014-09-25 16:17:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:17:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:17:13 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:17:13 HTTP connection to www.sierrachart.com:80 (804) | Closed. No error. | 2014-09-25 16:17:15 HTTP connection to www.sierrachart.com:80 (804) | Shutdown and closed. | 2014-09-25 16:17:15 Rithmic Trading | Port for executable: 2713 | 2014-09-25 16:17:35 Listening socket (1216), port 2713 | Closed. | 2014-09-25 16:17:35 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:17:35 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2713 | 2014-09-25 16:17:37 Socket (696) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:17:38 Socket (696) | Shutdown and closed. | 2014-09-25 16:17:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:17:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:17:38 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:17:38 Current selected Data/Trading service: Rithmic Trading | 2014-09-25 16:19:01 Rithmic Trading | Port for executable: 2721 | 2014-09-25 16:19:16 Listening socket (700), port 2721 | Closed. | 2014-09-25 16:19:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2721 | 2014-09-25 16:19:18 Socket (1220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:19 Socket (1220) | Shutdown and closed. | 2014-09-25 16:19:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:19 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:19 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:19 Rithmic Trading | Port for executable: 2723 | 2014-09-25 16:19:21 Listening socket (820), port 2723 | Closed. | 2014-09-25 16:19:21 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2723 | 2014-09-25 16:19:23 Socket (816) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:24 Socket (816) | Shutdown and closed. | 2014-09-25 16:19:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:24 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:24 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:24 Rithmic Trading | Port for executable: 2725 | 2014-09-25 16:19:26 Listening socket (804), port 2725 | Closed. | 2014-09-25 16:19:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2725 | 2014-09-25 16:19:28 Socket (700) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:29 Socket (700) | Shutdown and closed. | 2014-09-25 16:19:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:29 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:29 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:29 Rithmic Trading | Port for executable: 2727 | 2014-09-25 16:19:31 Listening socket (1220), port 2727 | Closed. | 2014-09-25 16:19:31 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2727 | 2014-09-25 16:19:33 Socket (820) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:34 Socket (820) | Shutdown and closed. | 2014-09-25 16:19:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:34 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:34 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:34 Rithmic Trading | Port for executable: 2729 | 2014-09-25 16:19:36 Listening socket (816), port 2729 | Closed. | 2014-09-25 16:19:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2729 | 2014-09-25 16:19:38 Socket (700) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:39 Socket (700) | Shutdown and closed. | 2014-09-25 16:19:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:39 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:39 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:39 Rithmic Trading | Port for executable: 2731 | 2014-09-25 16:19:41 Listening socket (916), port 2731 | Closed. | 2014-09-25 16:19:41 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:41 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2731 | 2014-09-25 16:19:43 Socket (820) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:43 Socket (820) | Shutdown and closed. | 2014-09-25 16:19:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:43 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:43 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:43 Rithmic Trading | Port for executable: 2733 | 2014-09-25 16:19:45 Listening socket (716), port 2733 | Closed. | 2014-09-25 16:19:45 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:45 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2733 | 2014-09-25 16:19:48 Socket (916) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:49 Socket (916) | Shutdown and closed. | 2014-09-25 16:19:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:49 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:49 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:49 Rithmic Trading | Port for executable: 2735 | 2014-09-25 16:19:51 Listening socket (700), port 2735 | Closed. | 2014-09-25 16:19:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2735 | 2014-09-25 16:19:53 Socket (816) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:54 Socket (816) | Shutdown and closed. | 2014-09-25 16:19:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:54 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:54 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:54 Rithmic Trading | Port for executable: 2737 | 2014-09-25 16:19:56 Listening socket (820), port 2737 | Closed. | 2014-09-25 16:19:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2737 | 2014-09-25 16:19:58 Socket (816) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:58 Socket (816) | Shutdown and closed. | 2014-09-25 16:19:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:58 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:58 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:58 Rithmic Trading | Port for executable: 2739 | 2014-09-25 16:20:00 Listening socket (916), port 2739 | Closed. | 2014-09-25 16:20:00 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:20:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2739 | 2014-09-25 16:20:02 Socket (700) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:20:03 Socket (700) | Shutdown and closed. | 2014-09-25 16:20:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:20:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:20:03 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:20:03 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:20:03 Current selected Data/Trading service: Rithmic Trading | 2014-09-25 16:20:04 Rithmic Trading | Port for executable: 2742 | 2014-09-25 16:20:05 Listening socket (716), port 2742 | Closed. | 2014-09-25 16:20:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:20:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2742 | 2014-09-25 16:20:07 Socket (916) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:20:08 Socket (916) | Shutdown and closed. | 2014-09-25 16:20:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:20:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:20:08 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:20:08 Current selected Data/Trading service: Rithmic Trading | 2014-09-25 16:21:55 Rithmic Trading | Port for executable: 2757 | 2014-09-25 16:21:58 Listening socket (816), port 2757 | Closed. | 2014-09-25 16:21:58 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:21:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2757 | 2014-09-25 16:22:00 Socket (1400) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:22:01 Socket (1400) | Shutdown and closed. | 2014-09-25 16:22:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:22:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:22:01 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:22:01 |
| [2014-09-26 00:04:39] |
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This is unusual and something we have not seen before. Are you running any third-party firewall software on your computer? So this would be firewall software other than the Windows firewall. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-26 00:06:51] |
| Tlaw1 - Posts: 15 |
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ya i have AVG and im pretty sure it has a firewall ??? possibly this is the issue?? ill try and and see what i can do about that.
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| [2014-09-26 00:18:50] |
| Tlaw1 - Posts: 15 |
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i temporarily disabled avg until the next restart and it appears to still be having issues. Ive had a sierra chart account earlier in the year and it was hooked up through a different email address when i did the top step trader combine before. THAT account was Tmoney2014 and my new one that i wanted to use which is the one we've been troubleshooting here is TLawTheTrader ] here is my log again just in case you need it Software version: 1192 | 2014-09-25 17:14:27 Usage end date: 2014-10-14 | 2014-09-25 17:14:27 Enabled for: Advanced Features. | 2014-09-25 17:14:27 Enabled for: Advanced Features 2. | 2014-09-25 17:14:27 Enabled for: Sierra Chart Historical Data Service. | 2014-09-25 17:14:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-25 17:14:27 Active service: Rithmic Trading | 2014-09-25 17:14:27 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-25 17:14:27 2014-09-25 17:14:27 Local computer clock time | 2014-09-25 17:14:27 2014-09-26 00:14:27 GMT time | 2014-09-25 17:14:27 2014-09-25 17:14:27 Time zone adjusted time | 2014-09-25 17:14:27 Time difference to server time: 61 seconds. | 2014-09-25 17:14:27 WARNING: Your computer's clock is off by 61 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-25 17:14:27 Program path: C:\SierraChart\ | 2014-09-25 17:14:27 Data Files path: C:\SierraChart\Data\ | 2014-09-25 17:14:27 OS Version Number: 5.1 | 2014-09-25 17:14:27 Checking for new symbol settings for rim | 2014-09-25 17:14:27 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-25 17:14:28 HTTP connection to www.sierrachart.com:80 (804) | Connected. | 2014-09-25 17:14:28 Symbol settings are up-to-date for rim | 2014-09-25 17:14:28 Rithmic Trading | Port for executable: 3128 | 2014-09-25 17:14:32 Listening socket (1208), port 3128 | Closed. | 2014-09-25 17:14:32 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 17:14:32 Rithmic Trading | Connecting to the server 127.0.0.1. Port 3128 | 2014-09-25 17:14:34 Socket (1220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 17:14:35 Socket (1220) | Shutdown and closed. | 2014-09-25 17:14:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 17:14:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 17:14:35 Rithmic Trading | Disconnected from the server. | 2014-09-25 17:14:35 HTTP connection to www.sierrachart.com:80 (804) | Closed. No error. | 2014-09-25 17:14:38 HTTP connection to www.sierrachart.com:80 (804) | Shutdown and closed. | 2014-09-25 17:14:38 |
| [2014-09-26 02:32:50] |
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We have an idea of what the problem is. We are going to be putting out a new release in about two hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-26 03:44:19] |
| Tlaw1 - Posts: 15 |
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okay thank you for looking into it.
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| [2014-09-26 04:19:46] |
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What we thought the problem was, was not. Go to this folder: C:\SierraChart\Rim\ And run this program: DTCBridge.exe What do you see displayed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-26 10:58:55] |
| Tlaw1 - Posts: 15 |
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it prompts an error message titled Entry point can not be found "The procedure entry point WakeConditionVariable could not be located in the dynamic link library KERNEL32"
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| [2014-09-26 13:44:23] |
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The Rithmic software is not compatible on Windows XP. You need Windows 7.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-26 14:45:20] |
| Tlaw1 - Posts: 15 |
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really? is this something that is true as of a new update to sierra chart or something because I was using this same computer earlier in the year with sierra chart installed just fine and also running a TST combine. ??
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| [2014-09-26 15:00:45] |
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Previously you must have been using CTS T4. Not Rithmic. This limitation is not Sierra Chart specific. It is from the Rithmic software. Rithmic uses what is known as an in process API component. http://www.sierrachart.com/index.php?page=doc/helpdetails76.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-26 18:30:32] |
| Tlaw1 - Posts: 15 |
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I contacted TST and Cait helped me out over there by switching me back to the CTS T4 feed and NOT the Rithmic data so Im connected and running on SC now, however, there is one more issue before im completely ready to trade.... a box comes up with a technical notice saying something about the instrument list needing to be updated and i cant figure out how. the prompt says also to click help- download current version but when i attempt this, it says i have the latest already. please help with this last piece of the puzzle and ill promise to leave you guys alone :) thanks again. I took a screenshot of this message box we are discussing and pasted the link below. http://www.sierrachart.com/image.php?l=1411756051295.png |
 SC tech notice update instruments.png / V - Attached On 2014-09-26 18:25:12 UTC - Size: 39.65 KB - 400 views |
| [2014-09-26 18:41:03] |
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That message can be ignored because you are already on a version higher than 1120. What you need to do is open a chart or Trade DOM through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-27 16:21:40] |
| Tlaw1 - Posts: 15 |
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I had everything up and running fine yesterday and when I opened the program up today, I received this message. anything you might be able to tell me about this error would be helpful. thanks and have a good day. : ) Software version: 1192 | 2014-09-27 09:21:10 Usage end date: 2014-10-14 | 2014-09-27 09:21:10 Enabled for: Advanced Features. | 2014-09-27 09:21:10 Enabled for: Advanced Features 2. | 2014-09-27 09:21:10 Enabled for: Sierra Chart Historical Data Service. | 2014-09-27 09:21:10 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-27 09:21:10 Active service: CTS T4 FIX | 2014-09-27 09:21:10 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-27 09:21:10 2014-09-27 09:21:10 Local computer clock time | 2014-09-27 09:21:10 2014-09-27 16:21:10 GMT time | 2014-09-27 09:21:10 2014-09-27 09:21:10 Time zone adjusted time | 2014-09-27 09:21:10 Time difference to server time: 25 seconds. | 2014-09-27 09:21:10 Program path: C:\SierraChart\ | 2014-09-27 09:21:10 Data Files path: C:\SierraChart\Data\ | 2014-09-27 09:21:10 OS Version Number: 5.1 | 2014-09-27 09:21:10 Checking for new symbol settings for cts | 2014-09-27 09:21:10 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-27 09:21:10 HTTP connection to www.sierrachart.com:80 (800) | Connected. | 2014-09-27 09:21:10 Symbol settings are up-to-date for cts | 2014-09-27 09:21:11 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-09-27 09:21:15 CTS FIX - Firm: PTP | 2014-09-27 09:21:15 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2014-09-27 09:21:15 CTS FIX socket (1220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-27 09:21:16 CTS FIX socket (1220) | Shutdown and closed. | 2014-09-27 09:21:16 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-09-27 09:21:16 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-27 09:21:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-27 09:21:16 CTS FIX: Disconnected. | 2014-09-27 09:21:16 HTTP connection to www.sierrachart.com:80 (800) | Closed. No error. | 2014-09-27 09:21:21 HTTP connection to www.sierrachart.com:80 (800) | Shutdown and closed. | 2014-09-27 09:21:21 |
| [2014-09-27 21:14:44] |
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The most likely reason for this is the CTS T4 server is unavailable. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-15 07:01:34] |
| Tlaw1 - Posts: 15 |
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hello again guys... i need your help again please. the above issues were fixed and i was able to trade successfully the last couple months... however, there was an issue with one of my payments at topstep and they shut off the account.... upon reactivating the account that was supposed to start over this afternoon (dec 14th) im having connection errors again now with this data feed and dont know how to pin point where the error is coming from. please help me figure this out? thank you. : ) |
| [2014-12-15 07:03:31] |
| Tlaw1 - Posts: 15 |
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Here is the log info if you want to see what its saying. all of the account information hasnt changed and should all still be the same as it was when it was working the last couple months just fine. :( ?? Software version: 1202 | 2014-12-14 23:02:50 Usage end date: 2015-01-15 | 2014-12-14 23:02:50 Enabled for: Advanced Features. | 2014-12-14 23:02:50 Enabled for: Sierra Chart Historical Data Service. | 2014-12-14 23:02:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-12-14 23:02:50 Active service: CTS T4 FIX | 2014-12-14 23:02:50 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-12-14 23:02:50 2014-12-14 23:02:50 Local computer clock time | 2014-12-14 23:02:50 2014-12-15 07:02:50 GMT time | 2014-12-14 23:02:50 2014-12-14 23:02:50 Time zone adjusted time | 2014-12-14 23:02:50 Time difference to server time: 54 seconds. | 2014-12-14 23:02:50 WARNING: Your computer's clock is off by 54 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-12-14 23:02:50 Program path: C:\SierraChart\ | 2014-12-14 23:02:50 Data Files path: C:\SierraChart\Data\ | 2014-12-14 23:02:50 OS Version Number: 5.1 | 2014-12-14 23:02:50 Locale Information: English_United States.1252 | 2014-12-14 23:02:50 Checking for new symbol settings for cts | 2014-12-14 23:02:50 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2014-12-14 23:02:50 HTTP connection to www.sierrachart.com:80 (816) | Connected. | 2014-12-14 23:02:50 Symbol settings are up-to-date for cts | 2014-12-14 23:02:51 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-12-14 23:02:55 CTS FIX - Firm: PTP | 2014-12-14 23:02:55 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-12-14 23:02:55 CTS FIX socket (1228) | Connected. | 2014-12-14 23:02:55 CTS FIX socket (1228) | Starting SSL connection. | 2014-12-14 23:02:55 HTTP connection to www.sierrachart.com:80 (816) | Closed. No error. | 2014-12-14 23:02:56 HTTP connection to www.sierrachart.com:80 (816) | Shutdown and closed. | 2014-12-14 23:02:56 CTS FIX socket (1228) | SSL connection established. | 2014-12-14 23:02:56 CTS FIX: Sending the Logon message. | 2014-12-14 23:02:57 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2014-12-14 23:02:57 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2014-12-14 23:02:57 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2014-12-14 23:02:57 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-12-14 23:02:57 CTS FIX socket (1228) | SSL shutdown indicates not able to send 'close notify'. | 2014-12-14 23:02:57 CTS FIX socket (1228) | SSL has been shut down. | 2014-12-14 23:02:57 CTS FIX socket (1228) | SSL object has been freed. SSL state is now disconnected. | 2014-12-14 23:02:57 CTS FIX socket (1228) | Shutdown and closed. | 2014-12-14 23:02:57 CTS FIX: Logged out and disconnected. | 2014-12-14 23:02:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-14 23:02:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-14 23:02:57 CTS FIX: Disconnected. | 2014-12-14 23:02:57 |
| [2014-12-15 07:48:33] |
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These are the relevant error messages: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2014-12-14 23:02:57 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2014-12-14 23:02:57 * Contact Top Step Trader to confirm that the Username, Password, Firm, Live/Simulation Server settings are set correctly in 'File >> Data/Trade Service Settings'. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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