Support Board
Date/Time: Sun, 22 Dec 2024 03:15:39 +0000
Post From: Error logging into my account
| [2014-09-25 23:29:52] |
| Tlaw1 - Posts: 15 |
|
Hello guys I have been trying to trouble shoot this account and cant get it to log in with my top step trader login info and was wondering if you could help. I copied and pasted my log below: thanks Software version: 1192 | 2014-09-25 16:17:04 Usage end date: 2014-10-14 | 2014-09-25 16:17:04 Enabled for: Advanced Features. | 2014-09-25 16:17:04 Enabled for: Advanced Features 2. | 2014-09-25 16:17:04 Enabled for: Sierra Chart Historical Data Service. | 2014-09-25 16:17:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-25 16:17:04 Active service: Rithmic Trading | 2014-09-25 16:17:04 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-25 16:17:04 2014-09-25 16:17:04 Local computer clock time | 2014-09-25 16:17:04 2014-09-25 23:17:04 GMT time | 2014-09-25 16:17:04 2014-09-25 16:17:04 Time zone adjusted time | 2014-09-25 16:17:04 Time difference to server time: 61 seconds. | 2014-09-25 16:17:04 WARNING: Your computer's clock is off by 61 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-25 16:17:04 Program path: C:\SierraChart\ | 2014-09-25 16:17:04 Data Files path: C:\SierraChart\Data\ | 2014-09-25 16:17:04 OS Version Number: 5.1 | 2014-09-25 16:17:04 Checking for new symbol settings for rim | 2014-09-25 16:17:04 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-25 16:17:04 HTTP connection to www.sierrachart.com:80 (804) | Connected. | 2014-09-25 16:17:05 Symbol settings are up-to-date for rim | 2014-09-25 16:17:05 Rithmic Trading | Port for executable: 2711 | 2014-09-25 16:17:09 Listening socket (1208), port 2711 | Closed. | 2014-09-25 16:17:09 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:17:09 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2711 | 2014-09-25 16:17:12 Socket (1220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:17:13 Socket (1220) | Shutdown and closed. | 2014-09-25 16:17:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:17:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:17:13 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:17:13 HTTP connection to www.sierrachart.com:80 (804) | Closed. No error. | 2014-09-25 16:17:15 HTTP connection to www.sierrachart.com:80 (804) | Shutdown and closed. | 2014-09-25 16:17:15 Rithmic Trading | Port for executable: 2713 | 2014-09-25 16:17:35 Listening socket (1216), port 2713 | Closed. | 2014-09-25 16:17:35 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:17:35 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2713 | 2014-09-25 16:17:37 Socket (696) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:17:38 Socket (696) | Shutdown and closed. | 2014-09-25 16:17:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:17:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:17:38 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:17:38 Current selected Data/Trading service: Rithmic Trading | 2014-09-25 16:19:01 Rithmic Trading | Port for executable: 2721 | 2014-09-25 16:19:16 Listening socket (700), port 2721 | Closed. | 2014-09-25 16:19:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2721 | 2014-09-25 16:19:18 Socket (1220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:19 Socket (1220) | Shutdown and closed. | 2014-09-25 16:19:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:19 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:19 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:19 Rithmic Trading | Port for executable: 2723 | 2014-09-25 16:19:21 Listening socket (820), port 2723 | Closed. | 2014-09-25 16:19:21 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2723 | 2014-09-25 16:19:23 Socket (816) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:24 Socket (816) | Shutdown and closed. | 2014-09-25 16:19:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:24 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:24 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:24 Rithmic Trading | Port for executable: 2725 | 2014-09-25 16:19:26 Listening socket (804), port 2725 | Closed. | 2014-09-25 16:19:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2725 | 2014-09-25 16:19:28 Socket (700) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:29 Socket (700) | Shutdown and closed. | 2014-09-25 16:19:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:29 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:29 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:29 Rithmic Trading | Port for executable: 2727 | 2014-09-25 16:19:31 Listening socket (1220), port 2727 | Closed. | 2014-09-25 16:19:31 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2727 | 2014-09-25 16:19:33 Socket (820) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:34 Socket (820) | Shutdown and closed. | 2014-09-25 16:19:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:34 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:34 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:34 Rithmic Trading | Port for executable: 2729 | 2014-09-25 16:19:36 Listening socket (816), port 2729 | Closed. | 2014-09-25 16:19:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2729 | 2014-09-25 16:19:38 Socket (700) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:39 Socket (700) | Shutdown and closed. | 2014-09-25 16:19:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:39 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:39 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:39 Rithmic Trading | Port for executable: 2731 | 2014-09-25 16:19:41 Listening socket (916), port 2731 | Closed. | 2014-09-25 16:19:41 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:41 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2731 | 2014-09-25 16:19:43 Socket (820) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:43 Socket (820) | Shutdown and closed. | 2014-09-25 16:19:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:43 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:43 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:43 Rithmic Trading | Port for executable: 2733 | 2014-09-25 16:19:45 Listening socket (716), port 2733 | Closed. | 2014-09-25 16:19:45 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:45 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2733 | 2014-09-25 16:19:48 Socket (916) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:49 Socket (916) | Shutdown and closed. | 2014-09-25 16:19:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:49 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:49 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:49 Rithmic Trading | Port for executable: 2735 | 2014-09-25 16:19:51 Listening socket (700), port 2735 | Closed. | 2014-09-25 16:19:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2735 | 2014-09-25 16:19:53 Socket (816) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:54 Socket (816) | Shutdown and closed. | 2014-09-25 16:19:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:54 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:54 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:54 Rithmic Trading | Port for executable: 2737 | 2014-09-25 16:19:56 Listening socket (820), port 2737 | Closed. | 2014-09-25 16:19:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:19:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2737 | 2014-09-25 16:19:58 Socket (816) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:19:58 Socket (816) | Shutdown and closed. | 2014-09-25 16:19:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:19:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:19:58 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:19:58 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:19:58 Rithmic Trading | Port for executable: 2739 | 2014-09-25 16:20:00 Listening socket (916), port 2739 | Closed. | 2014-09-25 16:20:00 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:20:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2739 | 2014-09-25 16:20:02 Socket (700) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:20:03 Socket (700) | Shutdown and closed. | 2014-09-25 16:20:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:20:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:20:03 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:20:03 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-25 16:20:03 Current selected Data/Trading service: Rithmic Trading | 2014-09-25 16:20:04 Rithmic Trading | Port for executable: 2742 | 2014-09-25 16:20:05 Listening socket (716), port 2742 | Closed. | 2014-09-25 16:20:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:20:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2742 | 2014-09-25 16:20:07 Socket (916) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:20:08 Socket (916) | Shutdown and closed. | 2014-09-25 16:20:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:20:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:20:08 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:20:08 Current selected Data/Trading service: Rithmic Trading | 2014-09-25 16:21:55 Rithmic Trading | Port for executable: 2757 | 2014-09-25 16:21:58 Listening socket (816), port 2757 | Closed. | 2014-09-25 16:21:58 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-09-25 16:21:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 2757 | 2014-09-25 16:22:00 Socket (1400) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-25 16:22:01 Socket (1400) | Shutdown and closed. | 2014-09-25 16:22:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-25 16:22:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-25 16:22:01 Rithmic Trading | Disconnected from the server. | 2014-09-25 16:22:01 |