Support Board
Date/Time: Thu, 30 Jan 2025 18:10:56 +0000
[Sticky] [Locked] - Notice: Telegram Alerts are Unreliable. Use New Web-based Chat
View Count: 576
| [2025-01-18 23:48:36] |
| Sierra_Chart Engineering - Posts: 18187 |
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We are noticing that messages that get forwarded to Telegram from the Sierra Chart Chat, which you may be using to log and transmit alerts to a mobile device, have an increasing larger amount of them, which are just not getting delivered to Telegram. This is due to errors that the Telegram server is returning, which we think is indicating we are encountering perhaps a rate limit. There are also connectivity issues to the Telegram server. At this point in time, Telegram alerts are simply unreliable and should no longer be used. You will need to use our new web-based chat: Chat and Communications Platform: Web-Based/Mobile Chat Application And we are enhancing this chat to be able to send messages, and make it easier to use on a mobile device. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-19 00:03:00
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| [2025-01-21 19:04:56] |
| Sierra_Chart Engineering - Posts: 18187 |
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There were problems with the Sierra Chart web-based chat earlier today, and probably the last couple of days. We were unaware of this. It is related to development we are doing. We apologize for that. These are now resolved. Here is a link to the web-based chat to receive alerts or for general chat use: https://apps.sierrachart.com/WebChat/ The interface Sierra Chart has to Telegram at this time has to be considered in a broken state. We are not going to be putting any further efforts into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-21 19:06:40
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