Support Board
Date/Time: Wed, 05 Feb 2025 08:56:05 +0000
Instant Order Failure when Placing Trades
View Count: 98
| [2024-12-30 21:23:24] |
| AxelFoley1971 - Posts: 4 |
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I am only able to successfully place one order every time I login to Sierra Chart. After the first order, all orders fail instantly stating that an order modification was unsuccessful (I lose several hundred dollars during each time). I have to completely logout, shutdown the software, and reopen it to get another order to go through properly.
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| [2024-12-30 22:22:19] |
| John - SC Support - Posts: 37728 |
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We would need to see your "Trade Service Log" after you have this occur so we can see exactly what is stated in there. Follow these instructions to get us the log: Support Board Posting Information: Providing Lines From Trade Service Log Also, we would need to understand the exact workflow of what you are doing when this occurs. Did you open a position, then close it and then you can not open another. Or are you having trouble adding to an already open position? Or is it something else? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-31 15:08:09] |
| AxelFoley1971 - Posts: 4 |
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The workflow is as follows: 1. Open a new position 2. Wait for the position to resolve (TP or SL) 3. Open next position - I immediately get the error and lose approximately $500 Here is the Service log as requested: 2024-12-31 07:57:22.205 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-12-31 07:57:22.278 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PRACTICEDec279298834. 2024-12-31 07:57:22.278 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: S1Dec279283694. 2024-12-31 07:57:22.278 | Rithmic Direct - DTC | Received 2 accounts from service. 2024-12-31 07:57:22.287 | TradeActivity files query time: 0.008699 seconds. Entries: 0. Current queries: 2 2024-12-31 07:57:22.287 | Rithmic Direct - DTC | Requesting historical account balances for account PRACTICEDec279298834. Start date-time UTC: 2024-08-29 14:57:22 2024-12-31 07:57:22.325 | TradeActivity files query time: 0.038311 seconds. Entries: 0. Current queries: 1 2024-12-31 07:57:22.325 | Rithmic Direct - DTC | Requesting historical account balances for account S1Dec279283694. Start date-time UTC: 2024-08-29 14:57:22 2024-12-31 07:57:22.454 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-12-31 07:57:46.204 | TradeActivity files query time: 0.015021 seconds. Entries: 0. Current queries: 1 2024-12-31 07:58:35.422 | TradeActivity files query time: 0.002119 seconds. Entries: 24. Current queries: 1 2024-12-31 08:01:20.789 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 653. Service Order ID: 258255233. Symbol: NGG5.NYMEX. Account: S1Dec279283694 * 2024-12-31 08:01:20.789 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 654. Service Order ID: 258255234. Symbol: NGG5.NYMEX. Account: S1Dec279283694 * |
| [2024-12-31 16:17:30] |
| Sierra_Chart Engineering - Posts: 18270 |
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We cannot help with this. We do not provide any support for Rithmic trading issues: Rithmic Trading Platform Service: Rithmic Support Policy This is strictly a Rithmic issue. It is not an issue with Sierra Chart at all. This is impossible. I have to completely logout, shutdown the software, and reopen it to get another order to go through properly. The most you would have to do is simply reconnect with File >> Reconnect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-31 16:18:48
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