Support Board
Date/Time: Sat, 22 Feb 2025 03:26:24 +0000
Chart question
View Count: 759
| [2024-11-27 02:32:51] |
| coachted - Posts: 354 |
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Attached please find a picture of a chart i saw on the internet...and my chart (my chart is on the left...can you please tell me how to get the cumulative delta above the numbers bars (the chart on the left) and also how to adjust the difference between the bar delta and the bar volume on the bottom of the numbers bars
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Attachment Deleted. Private File |
| [2024-11-27 14:36:06] |
| John - SC Support - Posts: 38116 |
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Refer to the following study: Study Subgraph Above/Below Bar as Text This study has offset capabilities so you can move the relative positions of items. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-06 17:40:54] |
| coachted - Posts: 354 |
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just curious am i able to get historical delayed day daily data for VIX_CGI???
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| [2024-12-06 18:26:04] |
| John - SC Support - Posts: 38116 |
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You can not get any data for the CBOE Global Indices unless you have paid for the exchange.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-10 20:45:44] |
| coachted - Posts: 354 |
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so i have been teaching my wife how to trade and want to add her as a subaccount at my broker do i have to pay for another version of sierra or can she use this version with another cme data feed on a different pc??
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| [2024-12-10 21:13:21] |
| John - SC Support - Posts: 38116 |
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Officially, our policy is that each individual should have their own Sierra Chart account. Refer to the following: Sierra Chart Purchase and License Information: Licensing / Number of Systems For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-11 17:17:45] |
| coachted - Posts: 354 |
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so its essentially is my account...i already have sc on my laptop...i just wanna have two running so i can teach her without affecting my pc
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| [2024-12-11 17:19:29] |
| coachted - Posts: 354 |
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so I read this in theinfo you shared....."You will need to login into those additional copies with your Sierra Chart Account Name and Password. However, each Sierra Chart account can by default be used on 2 computer systems at the same time or concurrently." how do i do this?
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| [2024-12-11 19:39:40] |
| John - SC Support - Posts: 38116 |
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Since you are on Package 11, you are allowed to run Sierra Chart on up to 3 different computers at the same time with the same account. There is nothing special you need to do, you just install and run the Sierra Chart on that other system. The one thing you need to be aware of is that the data does not work the same way. In order to get the data from our Denali Exchange Data Feed to two systems at the same time, you need to pay a second set of exchange fees. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-23 00:44:43] |
| coachted - Posts: 354 |
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Hi John, I just made a payment of $17 usd and received a confirmation from my credit card but not SC is saying I need to pay $13...can you please advise...also how do i get it to just have my cc charged every month and not have to go through this... Thanks for your help Regards, Mike Date Time Of Last Edit: 2024-12-23 00:44:55
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| [2024-12-23 01:02:44] |
| Sierra_Chart Engineering - Posts: 18526 |
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You can see your transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog You can see your recurring services and the cost here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices If you use our new PayPal V2 payment option here you can save a card and enable automatic payments: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit (Scroll down to the section "Pay with PayPal V2 with Auto Billing Support") Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-26 13:39:46] |
| coachted - Posts: 354 |
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is there an easy way to take my charts from one computer and add them to another?
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| [2024-12-26 14:42:49] |
| Sierra_Chart Engineering - Posts: 18526 |
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Yes. Just copy the Chartbooks: Chartbooks (Workspaces): Sharing a Chartbook with Another User or Copying it to Another Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 14:44:15] |
| coachted - Posts: 354 |
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i have mutliple versions of sc and am exepriencing extreme latency on my main one i use and am only recieving top of the book on the other version which is a trade copier run through rithmic for topstep...i was away for the holidays and paid my subscitption last night and am confused as to what is going on...can you please help me
Date Time Of Last Edit: 2025-01-02 14:46:19
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| [2025-01-02 17:39:16] |
| John - SC Support - Posts: 38116 |
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The exchanges that you had active for the Denali Exchange Data Feed did not renew on January 1, 2025 due to insufficient funds in your account on that day. You can reactivate the CME Group exchange that you had active at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 17:53:40] |
| coachted - Posts: 354 |
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so i am confused i made payments in december and then again yesterday....if i go to activate it it is asking again for another $13 which i paid on december 23rd.... sorry for any problems but i am lost on why i would have to pay $13 again |
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| [2025-01-02 20:00:20] |
| John - SC Support - Posts: 38116 |
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You added $13.00 on January 2, 2025 which gave you enough funds to pay for Package 11 for 1 month ($46.00). But the exchange was already deactivated, and you do not have enough funds to re-activate it. You need to add $26.00 to your account in order to activate the same exchange you had previously. The reason this is $26.00 is that the base cost of the exchange is $13.00, but you have "2 Systems" selected, which doubles your exchange fees to $26.00. You may be seeing $13.00, which is the base fee and not the total you actually need. This would be something we would need to look into as to why you are not being given the total. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 20:12:02] |
| coachted - Posts: 354 |
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so what ahppened to the additional funds i paid on 12/23/2024..$29.50.my exchange data expried and i added funds then as it directed me too...when i pay the additional $26 it would mean i paid $55.50 towards data feed in 2 weeks
Date Time Of Last Edit: 2025-01-02 20:15:37
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| Screenshot 2025-01-02 125106.png / V - Attached On 2025-01-02 20:14:37 UTC - Size: 141.12 KB - 26 views |
| [2025-01-02 20:43:51] |
| John - SC Support - Posts: 38116 |
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As you can see in the Transaction Log, you renewed the exchange on December 1, 2025 for $12.50, leaving you with a balance of $29.25. From there, the following occurred: - December 23, 2024: Selected 2 systems for the exchanges, which required that a second exchange fee be paid in the amount of $12.50. Account Balance: $16.75 - December 23, 2024: Added $17.00 to your account. Account Balance: $33.75 - December 23, 2024: Used Emergency Activation to extend usage time to December 28, 2024 - December 28, 2024: System set to "expired" state. (not reflected in log) - January 1, 2025: Exchanges not renewed since package not active (not reflected in log) - January 2, 2025: Added $13.00 to your account. Account Balance: $46.75 - January 2, 2025: Activated Package 11 for 1 month. 5 days of Emergency Activation removed. Account Balance: $0.75. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-24 17:01:44] |
| coachted - Posts: 354 |
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I am trying to place a bid @ 1.0530 and am getting the following message..please advise
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| Screenshot 2025-01-24 115942.png / V - Attached On 2025-01-24 17:01:32 UTC - Size: 20.4 KB - 19 views |
| [2025-01-24 17:28:40] |
| John - SC Support - Posts: 38116 |
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If you are using a "Trade and Current Quote Symbol" for M6E with a main symbol of 6E, then refer to the following: Sierra Chart Teton Futures Order Routing: Using Trade Symbol For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-01 17:47:34] |
| coachted - Posts: 354 |
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Hi John I am looking to plot the expected range, expected high and expected low automatically. I have a number of questions. I have done a version of this using the vix futures for calculating the expected daily, weekly and monthly range for the ES by using a spreadsheet study but I would like to do this accross a number of products. Here are the issues I am facing. 1. How do I create a spreadsheet study for each individual product. - When I go to create the spreadsheet study on the second product the info from the ES spreadsheet study is populating. 2. Is there a way to only have certain studies populate in the spreadsheet study rather than all the studies in the chart? For example I only care to see the prior day, week, and month close for the vix and only the prior day week and month close for the ES but all the studies in the chart are populating. 3. Is there a way to get option volitility information linked into SC? The reason I ask is i have also begun trading 6E and CL and from what i am aware of there is no VIX for these products...and quite frankly the options on the unerlying is more relevant than the a volatility index such as VIX. Thanks for the help in advance, Mike |
| [2025-02-01 18:28:37] |
| coachted - Posts: 354 |
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Hi John, I just tried to inoput my card for renewal and selected make payment but dotn think the payment was processed...i dont want to make a payment again before i verify that it is not going to be processed twice... Can you please advise. Thanks, Mike |
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