Support Board
Date/Time: Sat, 22 Feb 2025 13:41:48 +0000
Post From: Chart question
| [2025-01-02 20:43:51] |
| John - SC Support - Posts: 38116 |
|
As you can see in the Transaction Log, you renewed the exchange on December 1, 2025 for $12.50, leaving you with a balance of $29.25. From there, the following occurred: - December 23, 2024: Selected 2 systems for the exchanges, which required that a second exchange fee be paid in the amount of $12.50. Account Balance: $16.75 - December 23, 2024: Added $17.00 to your account. Account Balance: $33.75 - December 23, 2024: Used Emergency Activation to extend usage time to December 28, 2024 - December 28, 2024: System set to "expired" state. (not reflected in log) - January 1, 2025: Exchanges not renewed since package not active (not reflected in log) - January 2, 2025: Added $13.00 to your account. Account Balance: $46.75 - January 2, 2025: Activated Package 11 for 1 month. 5 days of Emergency Activation removed. Account Balance: $0.75. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |