Support Board
Date/Time: Sat, 22 Feb 2025 13:44:15 +0000
Post From: Chart question
| [2025-01-02 20:00:20] |
| John - SC Support - Posts: 38116 |
|
You added $13.00 on January 2, 2025 which gave you enough funds to pay for Package 11 for 1 month ($46.00). But the exchange was already deactivated, and you do not have enough funds to re-activate it. You need to add $26.00 to your account in order to activate the same exchange you had previously. The reason this is $26.00 is that the base cost of the exchange is $13.00, but you have "2 Systems" selected, which doubles your exchange fees to $26.00. You may be seeing $13.00, which is the base fee and not the total you actually need. This would be something we would need to look into as to why you are not being given the total. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |