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Direct MessagesDate/Time: Fri, 20 Sep 2024 03:38:08 +0000
No Data - No [M] on SC Real Time Data Feed for Globex and Nymex
View Count: 1458
| [2014-09-03 08:23:11] |
| User51760 - Posts: 108 |
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Hello Support Team, since monday, 09/01/2014 we do not see the [M] on Globex-Futures (EUR-201409-GLOBEX and CL-201410-NYMEX) under Interactive Brokers and Sierra Chart Real-Time and Historical Exchange Data Feed. Starting today we do not receive data for those instruments on one of our SC installations. No SC- or Data-Settings have been changed through us between 08/29/2014 (correct data and [M] and 09/01/2014 (no [M] and no data since today) - neither on Sierra Chart platform nor on IB-Account or TWS. We are receiving EUREX data properly, charts showing [M]. What is going wrong? Asking for advice how to receive correct data and [M]? Here is a sample of this mornings message log. "Fehlermeldung" stands for "error-message". SC-Installation receiving data but not showing [M] Intraday data recording state for symbol CL-201410-NYMEX is set to pending. | 2014-09-03 08:10:27 HD Request # 16 | Downloading Intraday chart data for CL-201410-NYMEX to the file CL-201410-NYMEX.scid. Service: ib | 2014-09-03 08:10:27 HD Request # 16 | Download start Date-Time: 2014-09-03 08:00:00.0 | 2014-09-03 08:10:27 HD Request # 16 | Requesting a total of 0 days and 5427 seconds. | 2014-09-03 08:10:27 HD Request # 16 | IB Backfill - Seconds requested: 5427. Seconds Remaining: 0. | 2014-09-03 08:10:27 HD Request # 16 | Requesting 5427 Seconds of data at 30 secs with ending Date-Time at 2014-09-03 09:20:27 for CL-201410-NYMEX | 2014-09-03 08:10:27 HD Request # 17 | Downloading Intraday chart data for EUR-201409-GLOBEX to the file EUR-201409-GLOBEX.scid. Service: cme | 2014-09-03 08:10:27 HD Request # 17 | Download start Date-Time: 2014-09-03 08:00:00.0 | 2014-09-03 08:10:27 HD Request # 17 | Using server: scdf1.sierracharts.com port 10149 | 2014-09-03 08:10:27 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-03 08:10:27 Socket (960) | Connected. | 2014-09-03 08:10:27 HD Request # 17 | Sending historical data logon request message. | 2014-09-03 08:10:27 SC Exchange Data | Server Info - Server Name: . | 2014-09-03 08:10:27 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-09-03 08:10:27 SC Exchange Data | Successfully connected. | 2014-09-03 08:10:27 Intraday data recording state for symbol ESTX50-201409-DTB is set to pending. | 2014-09-03 08:10:27 SC Exchange Data | Restarting real-time data updates for symbol: ESTX50-201409-DTB -> FXU14 | 2014-09-03 08:10:27 HD Request # 17 | Requesting Intraday data. Start Date-Time: 2014-09-03 08:00:00. Record interval: 30. Symbol: 6EU4 | 2014-09-03 08:10:27 HD Request # 17 | Decompressing data. | 2014-09-03 08:10:27 HD Request # 17 | Receiving Intraday data for EUR-201409-GLOBEX starting at 2014-09-03 08:00:00 | 2014-09-03 08:10:27 HD Request # 17 | Timestamp of first Intraday data file record written: 2014-09-03 08:00:00 | 2014-09-03 08:10:27 Socket (960) | Shutdown and closed. | 2014-09-03 08:10:27 The network socket for historical data has been closed. | 2014-09-03 08:10:27 HD Request # 17 | Received 1 record from 2014-09-03 08:00:00 to 2014-09-03 08:00:00 (0.0 seconds) and wrote 1 record for EUR-201409-GLOBEX | 2014-09-03 08:10:27 HD Request # 17 | Intraday download COMPLETE for EUR-201409-GLOBEX. Completion time: 0s | 2014-09-03 08:10:27 Real-time Intraday chart data file updates started for EUR-201409-GLOBEX | 2014-09-03 08:10:27 Intraday data recording state for symbol EUR-201409-GLOBEX is set to pending. | 2014-09-03 08:10:27 HD Request # 18 | Downloading Intraday chart data for ESTX50-201409-DTB to the file ESTX50-201409-DTB.scid. Service: eurex | 2014-09-03 08:10:27 HD Request # 18 | Download start Date-Time: 2014-09-03 08:10:21.0 | 2014-09-03 08:10:27 HD Request # 18 | Using server: scdf2.sierracharts.com port 10149 | 2014-09-03 08:10:27 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-03 08:10:27 Socket (300) | Connected. | 2014-09-03 08:10:27 HD Request # 18 | Sending historical data logon request message. | 2014-09-03 08:10:27 HD Request # 18 | Requesting Intraday data. Start Date-Time: 2014-09-03 08:10:21. Record interval: 5. Symbol: FXU14 | 2014-09-03 08:10:27 HD Request # 18 | Decompressing data. | 2014-09-03 08:10:28 HD Request # 18 | Receiving Intraday data for ESTX50-201409-DTB starting at 2014-09-03 08:10:21 | 2014-09-03 08:10:28 HD Request # 18 | Timestamp of first Intraday data file record written: 2014-09-03 08:10:21 | 2014-09-03 08:10:28 Socket (300) | Shutdown and closed. | 2014-09-03 08:10:28 The network socket for historical data has been closed. | 2014-09-03 08:10:28 HD Request # 18 | Received 1 record from 2014-09-03 08:10:21 to 2014-09-03 08:10:21 (0.0 seconds) and wrote 1 record for ESTX50-201409-DTB | 2014-09-03 08:10:28 HD Request # 18 | Intraday download COMPLETE for ESTX50-201409-DTB. Completion time: 0s | 2014-09-03 08:10:28 Real-time Intraday chart data file updates started for ESTX50-201409-DTB | 2014-09-03 08:10:28 SC-Installation not receiving data and not showing [M] > Intraday data recording state for symbol EUR-201409-GLOBEX is set to pending. | 2014-09-03 09:03:27 HD Request # 26 | Downloading Intraday chart data for EUR-201409-GLOBEX to the file EUR-201409-GLOBEX.scid. Service: ib | 2014-09-03 09:03:27 HD Request # 26 | Download start Date-Time: 2014-09-03 08:53:01.0 | 2014-09-03 09:03:27 HD Request # 26 | Requesting a total of 0 days and 5426 seconds. | 2014-09-03 09:03:27 HD Request # 26 | IB Backfill - Seconds requested: 5426. Seconds Remaining: 0. | 2014-09-03 09:03:27 HD Request # 26 | Requesting 5426 Seconds of data at 30 secs with ending Date-Time at 2014-09-03 10:13:27 for EUR-201409-GLOBEX | 2014-09-03 09:03:27 HD Request # 26 | Message from IB: Historical Market Data Service Fehlermeldung:No market data permissions for GLOBEX FUT. IB Error Code: 162. Request ID: 11. | 2014-09-03 09:03:27 HD Request # 26 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EUR-201409-GLOBEX | 2014-09-03 09:03:28 HD Request # 26 | Intraday download COMPLETE for EUR-201409-GLOBEX. Completion time: 1s | 2014-09-03 09:03:28 Real-time Intraday chart data file updates started for EUR-201409-GLOBEX | 2014-09-03 09:03:28 ----- Intraday data recording state for symbol CL-201410-NYMEX is set to pending. | 2014-09-03 09:02:59 HD Request # 24 | Downloading Intraday chart data for CL-201410-NYMEX to the file CL-201410-NYMEX.scid. Service: ib | 2014-09-03 09:02:59 HD Request # 24 | Download start Date-Time: 2014-09-03 08:52:05.0 | 2014-09-03 09:02:59 HD Request # 24 | Requesting a total of 0 days and 5454 seconds. | 2014-09-03 09:02:59 HD Request # 24 | IB Backfill - Seconds requested: 5454. Seconds Remaining: 0. | 2014-09-03 09:02:59 HD Request # 24 | Requesting 5454 Seconds of data at 30 secs with ending Date-Time at 2014-09-03 10:12:59 for CL-201410-NYMEX | 2014-09-03 09:02:59 Chart #1 has tagged chart #10 for full recalculation. Chartbook: 4er_FESX_CL_EuroFX_DOM_TS.cht | 2014-09-03 09:02:59 Chart #1 has tagged chart #15 for full recalculation. Chartbook: 4er_FESX_CL_EuroFX_DOM_TS.cht | 2014-09-03 09:02:59 Chart #15 is performing a full recalculation because it has been tagged. Chartbook: 4er_FESX_CL_EuroFX_DOM_TS.cht | 2014-09-03 09:03:00 Chart #10 is performing a full recalculation because it has been tagged. Chartbook: 4er_FESX_CL_EuroFX_DOM_TS.cht | 2014-09-03 09:03:00 Message from IB: HMDS Daten Farm Verbindung ist OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-09-03 09:03:00 HD Request # 24 | Message from IB: Historical Market Data Service Fehlermeldung:No market data permissions for NYMEX FUT. IB Error Code: 162. Request ID: 10. | 2014-09-03 09:03:00 HD Request # 24 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201410-NYMEX | 2014-09-03 09:03:01 HD Request # 24 | Intraday download COMPLETE for CL-201410-NYMEX. Completion time: 2s | 2014-09-03 09:03:01 Real-time Intraday chart data file updates started for CL-201410-NYMEX | 2014-09-03 09:03:01 |
| [2014-09-03 08:42:36] |
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Are you connected to your IB Live account? Looks like you are not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 09:15:43] |
| User51760 - Posts: 108 |
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Hello Support Team, on further investigating with IB we figured out the problem seems to arise on IB side. Some glitches in their handling data differently on live accounts vs. paper accounts and glitches in TWS. Problem does NOT come up on our LIVE-Accounts, but on our PAPER-Accounts (on testing some strategies) and is NOT directly caused by Sierra Chart Data Feed or SC-platform. Sorry for any confusion, Best, Chris |
| [2014-09-03 15:23:27] |
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As long as you connect to your TWS live account from Sierra Chart you can then switch to the paper trading account in that same instance of Sierra Chart during the same month and you should be able to get the Sierra Chart data feed. If you want this to work, restart Sierra Chart, connect to your live account, disconnect and then connect to the paper trading account. Open one chart that uses a CME symbol and then post a complete copy of the message log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-03 15:23:51
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