Support Board
Date/Time: Sun, 24 Nov 2024 07:57:09 +0000
Sierra has lost connectivity to my brokerage account
View Count: 267
| [2024-06-17 19:31:39] |
| User393303 - Posts: 5 |
|
I have an account with AMP and the account number still shows as an option with Sims in the trading box. However I can not place a trade, I still have data though. How can I re-connect? Thanks in advance |
| [2024-06-17 20:11:31] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-18 09:53:55] |
| User393303 - Posts: 5 |
|
2024-06-18 05:49:51.416 | Software version: 2644 64-bit 2024-06-18 05:49:51.416 | Primary Thread ID: 14008 2024-06-18 05:49:51.416 | Usage end date: 2024-07-18 2024-06-18 05:49:51.416 | Enabled for: Advanced Features 2. 2024-06-18 05:49:51.416 | Enabled for: Sierra Chart Historical Data Service. 2024-06-18 05:49:51.416 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-18 05:49:51.416 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-18 05:49:51.416 | Enabled for exchange2: CME 2024-06-18 05:49:51.416 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-18 05:49:51.416 | Current selected Data/Trading service: CQG WebAPI 2024-06-18 05:49:51.416 | Custom symbol settings values: enabled 2024-06-18 05:49:51.416 | Chart Update Interval: 500 2024-06-18 05:49:51.416 | Intraday Data Storage Time Unit: 0 2024-06-18 05:49:51.416 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-18 05:49:51.416 | 2024-06-18 09:49:51 Local computer time in UTC 2024-06-18 05:49:51.416 | 2024-06-18 05:49:51 Local computer time in SC Time Zone 2024-06-18 05:49:51.416 | 2024-06-17 16:54:13 Server time in UTC 2024-06-18 05:49:51.416 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-06-18 05:49:51.416 | Program path: C:\SierraChart\ 2024-06-18 05:49:51.416 | Data Files path: C:\SierraChart\Data\ 2024-06-18 05:49:51.416 | OS Version Number: 10.0 2024-06-18 05:49:51.416 | Locale Setting: C 2024-06-18 05:49:51.417 | DLLs: UserContributedStudies_64.dll 2024-06-18 05:49:51.417 | Allowed protected custom studies: 2024-06-18 05:49:51.417 | Crash reporter started: true 2024-06-18 05:49:51.417 | 2024-06-18 05:50:01.178 | File >> Disconnect selected. 2024-06-18 05:50:01.252 | CQG WebAPI | Sending Web API Logoff message. 2024-06-18 05:50:01.252 | CQG WebSocket socket (3) | CloseSocket call. 2024-06-18 05:50:01.252 | CQG WebSocket socket (3) | Max send buffers used during socket life: 3 2024-06-18 05:50:01.252 | CQG WebSocket socket (3) | Max send buffer size during socket life: 309 2024-06-18 05:50:01.252 | CQG WebSocket | WebSocket closed. 2024-06-18 05:50:01.252 | CQG WebAPI | WebSocket closed. 2024-06-18 05:50:01.253 | Denali Data Feed | Waiting for socket receive thread to end 2024-06-18 05:50:01.253 | CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 2024-06-18 05:50:01.253 | DTC Client socket (4) | CloseSocket call. 2024-06-18 05:50:01.253 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-06-18 05:50:01.253 | Denali Data Feed | Disconnected from the server. 2024-06-18 05:50:01.253 | CQG WebAPI | Disconnected. 2024-06-18 05:50:01.260 | CQG WebSocket socket (3) | Write has completed. Shutdown being performed. 2024-06-18 05:50:01.260 | CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. 2024-06-18 05:50:01.267 | CQG WebSocket socket (3) | Socket gracefully closed by remote side. 2024-06-18 05:50:01.267 | CQG WebSocket socket (3) | Closed. 2024-06-18 05:50:01.347 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-18 05:50:01.348 | DTC Client socket (4) | Closed. 2024-06-18 05:50:25.637 | 2024-06-18 05:50:25.637 | CQG WebAPI | Connecting to server api.cqg.com 2024-06-18 05:50:25.637 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-06-18 05:50:25.846 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-06-18 05:50:25.847 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-06-18 05:50:25.847 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2024-06-18 05:50:25.861 | CQG WebSocket | Opening WebSocket. 2024-06-18 05:50:25.861 | CQG WebSocket | Sending WebSocket handshake. 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Connection: Upgrade 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Sec-WebSocket-Accept: r1G+GkNkioxPlFdU6BjH4vAbUDI= 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Upgrade: websocket 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | 2024-06-18 05:50:25.886 | CQG WebSocket | Web socket state is now open. 2024-06-18 05:50:25.886 | CQG WebAPI | WebSocket connected. 2024-06-18 05:50:25.886 | CQG WebAPI | Sending market data logon message. 2024-06-18 05:50:26.148 | CQG WebAPI | Base Time: 2024-06-16T18:19:49. 2024-06-16 18:19:49 2024-06-18 05:50:26.148 | CQG WebAPI | Logon successful. Session Token = 6R5D4Dj3SLZKFCj78vGscKEVauTCdqHwcPUxB3r+neQsC77on/7u8wKlP4H1bqTXyHpvhfA91TR 2024-06-18 05:50:26.148 | CQG WebAPI | Connected to server complete. 2024-06-18 05:50:26.150 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-06-18 05:50:26.150 | Subscribing to symbol for symbol alert. F.US.EPZ22 2024-06-18 05:50:26.150 | Mapping F.US.EPZ22 to ESZ22. Service code: cme 2024-06-18 05:50:26.150 | Using symbol data fast lookup vector 2024-06-18 05:50:26.150 | Denali Data Feed | Starting real-time market data updates for: F.US.EPZ22 (ESZ22). ID: 1 Service code: cme 2024-06-18 05:50:26.150 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-06-18 05:50:26.150 | CQG WebAPI | Sending symbol resolution request for F.US.EPZ22. ID: 556263 2024-06-18 05:50:26.150 | Denali Data Feed | Requesting security definition data for: F.US.EPZ22 (ESZ22). ID: 1 2024-06-18 05:50:26.150 | Subscribing to symbol for symbol alert. F.US.EPU23 2024-06-18 05:50:26.150 | Mapping F.US.EPU23 to ESU23. Service code: cme 2024-06-18 05:50:26.150 | Denali Data Feed | Starting real-time market data updates for: F.US.EPU23 (ESU23). ID: 2 Service code: cme 2024-06-18 05:50:26.150 | CQG WebAPI | Sending symbol resolution request for F.US.EPU23. ID: 556264 2024-06-18 05:50:26.150 | Denali Data Feed | Requesting security definition data for: F.US.EPU23 (ESU23). ID: 2 2024-06-18 05:50:26.150 | Subscribing to symbol for symbol alert. F.US.EPH24 2024-06-18 05:50:26.150 | Mapping F.US.EPH24 to ESH24. Service code: cme 2024-06-18 05:50:26.151 | Denali Data Feed | Starting real-time market data updates for: F.US.EPH24 (ESH24). ID: 3 Service code: cme 2024-06-18 05:50:26.151 | CQG WebAPI | Sending symbol resolution request for F.US.EPH24. ID: 556265 2024-06-18 05:50:26.151 | Denali Data Feed | Requesting security definition data for: F.US.EPH24 (ESH24). ID: 3 2024-06-18 05:50:26.151 | Subscribing to symbol for symbol alert. F.US.EBM23 2024-06-18 05:50:26.151 | Mapping F.US.EBM23 to RPM23. Service code: cme 2024-06-18 05:50:26.151 | Denali Data Feed | Starting real-time market data updates for: F.US.EBM23 (RPM23). ID: 4 Service code: cme 2024-06-18 05:50:26.151 | CQG WebAPI | Sending symbol resolution request for F.US.EBM23. ID: 556266 2024-06-18 05:50:26.151 | Denali Data Feed | Requesting security definition data for: F.US.EBM23 (RPM23). ID: 4 2024-06-18 05:50:26.151 | Subscribing to symbol for symbol alert. F.US.EDAM23 2024-06-18 05:50:26.151 | Mapping F.US.EDAM23 to GEM23. Service code: cme 2024-06-18 05:50:26.151 | Denali Data Feed | Starting real-time market data updates for: F.US.EDAM23 (GEM23). ID: 5 Service code: cme 2024-06-18 05:50:26.151 | CQG WebAPI | Sending symbol resolution request for F.US.EDAM23. ID: 556267 2024-06-18 05:50:26.151 | Denali Data Feed | Requesting security definition data for: F.US.EDAM23 (GEM23). ID: 5 2024-06-18 05:50:26.151 | Updated verified funded futures trading account ending date to: 2024-07-18 09:50:26 2024-06-18 05:50:26.173 | DTC Client socket (2) | Creating socket. 2024-06-18 05:50:26.173 | DTC Client socket (2) | New receive buffer size: 0 2024-06-18 05:50:26.173 | DTC Client socket (2) | Connecting to IP: 38.103.112.187. 2024-06-18 05:50:26.234 | CQG WebAPI | Sending Trade Accounts request message. 2024-06-18 05:50:26.236 | Mapping F.US.EPU24 to ESU24. Service code: cme 2024-06-18 05:50:26.236 | Denali Data Feed | Starting real-time market data updates for: F.US.EPU24 (ESU24). ID: 6 Service code: cme 2024-06-18 05:50:26.236 | CQG WebAPI | Sending symbol resolution request for F.US.EPU24. ID: 556269 2024-06-18 05:50:26.236 | Denali Data Feed | Requesting security definition data for: F.US.EPU24 (ESU24). ID: 6 2024-06-18 05:50:26.236 | Added historical Intraday data request for F.US.EPU24 to the queue. 2024-06-18 05:50:26.236 | Intraday data recording state for symbol F.US.EPU24 is set to download 'Pending'. 2024-06-18 05:50:26.236 | Triggering next historical data download in queue. 2024-06-18 05:50:26.241 | Delaying start of download for F.US.EPU24. 2024-06-18 05:50:26.241 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ22. Search Symbol: F.US.EPZ22. Request ID: 556263. Contract ID: 1. 2024-06-18 05:50:26.241 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPU23. Search Symbol: F.US.EPU23. Request ID: 556264. Contract ID: 2. 2024-06-18 05:50:26.241 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPH24. Search Symbol: F.US.EPH24. Request ID: 556265. Contract ID: 3. 2024-06-18 05:50:26.289 | CQG WebAPI | Received symbol resolution report for symbol F.US.EBM23. Search Symbol: F.US.EBM23. Request ID: 556266. Contract ID: 4. 2024-06-18 05:50:26.289 | CQG WebAPI | Brokerage name: AMP. Account Name: 165278 2024-06-18 05:50:26.289 | Updated verified funded futures trading account ending date to: 2024-07-18 09:50:26 2024-06-18 05:50:26.289 | CQG WebAPI | Sending collateral subscribe request. 2024-06-18 05:50:26.289 | CQG WebAPI | Received symbol resolution report for symbol F.US.EDAM23. Search Symbol: F.US.EDAM23. Request ID: 556267. Contract ID: 5. 2024-06-18 05:50:26.289 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPU24. Search Symbol: F.US.EPU24. Request ID: 556269. Contract ID: 6. 2024-06-18 05:50:26.289 | Denali Data Feed | Network connection to server complete. 2024-06-18 05:50:26.289 | Denali Data Feed | Starting socket receive thread. 2024-06-18 05:50:26.289 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-18 05:50:26.441 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-06-18 05:50:26.441 | Denali Data Feed | Sending logon request message. 2024-06-18 05:50:26.491 | CQG WebAPI | Sending positions subscribe request. RequestID: 556271 2024-06-18 05:50:26.491 | CQG WebAPI | Sending orders subscribe request. RequestID: 556272 2024-06-18 05:50:26.849 | Mapping F.US.EPM24 to ESM24. Service code: cme 2024-06-18 05:50:26.849 | Denali Data Feed | Starting real-time market data updates for: F.US.EPM24 (ESM24). ID: 7 Service code: cme 2024-06-18 05:50:26.849 | CQG WebAPI | Sending symbol resolution request for F.US.EPM24. ID: 556273 2024-06-18 05:50:26.849 | Denali Data Feed | Requesting security definition data for: F.US.EPM24 (ESM24). ID: 7 2024-06-18 05:50:26.858 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPM24. Search Symbol: F.US.EPM24. Request ID: 556273. Contract ID: 7. 2024-06-18 05:50:26.921 | Denali Data Feed | Received logon response. 2024-06-18 05:50:26.921 | Denali Data Feed | Server Name: SC Realtime Server. 2024-06-18 05:50:26.921 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-06-18 05:50:26.921 | Denali Data Feed | Successfully connected. 2024-06-18 05:50:26.921 | Denali Data Feed | Trading is not supported. 2024-06-18 05:50:26.921 | Denali Data Feed | MarketDepthIsSupported: 1 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EBM23 -> RPM23 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EDAM23 -> GEM23 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPH24 -> ESH24 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPM24 -> ESM24 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU23 -> ESU23 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU24 -> ESU24 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPZ22 -> ESZ22 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EBM23 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EBM23 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EDAM23 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EDAM23 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EPH24 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPH24 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPM24 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EPU23 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPU23 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPU24 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EPZ22 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPZ22 2024-06-18 05:50:31.148 | Requesting market depth updates for: F.US.EPU24 if supported. NumLevels=100 2024-06-18 05:50:31.283 | Denali Data Feed | Clearing market depth for F.US.EPU24 2024-06-18 05:50:32.959 | HD Request # 17 | Downloading Intraday chart data for F.US.EPU24 to the file F.US.EPU24.scid. Service: cme 2024-06-18 05:50:32.960 | HD Request # 17 | Download start date-time: 2024-06-18 05:49:59.000000. File last date-time: 2024-06-18 05:49:59.964000 2024-06-18 05:50:32.960 | HD Request # 17 | Using server: ds27.sierracharts.com port 10149 2024-06-18 05:50:32.988 | Socket (3) | Creating socket. 2024-06-18 05:50:32.989 | Socket (3) | New receive buffer size: 0 2024-06-18 05:50:32.989 | Socket (3) | Connecting to IP: 208.185.224.131. 2024-06-18 05:50:33.177 | HD Request # 17 | Setting DTC encoding to Binary VLS 2024-06-18 05:50:33.177 | HD Request # 17 | Sending historical data logon request message. 2024-06-18 05:50:33.490 | HD Request # 17 | Requesting Intraday data. Start date-time: 2024-06-18 05:49:59. Record interval: 0. Symbol: ESU24 2024-06-18 05:50:33.582 | HD Request # 17 | Decompressing data. 2024-06-18 05:50:33.674 | HD Request # 17 | Receiving Intraday data for F.US.EPU24 starting at 2024-06-18 05:49:59.964000 2024-06-18 05:50:33.674 | Socket (3) | CloseSocket call. 2024-06-18 05:50:33.675 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-06-18 05:50:33.678 | Historical data download thread signaled to stop. 2024-06-18 05:50:33.678 | HD Request # 17 | Timestamp of first Intraday data file record written: 2024-06-18 05:50:03.195000. 2024-06-18 05:50:33.678 | HD Request # 17 | Received 55 Intraday data records from 2024-06-18 05:49:59.964000 to 2024-06-18 05:50:31.066000 (31.1 seconds. Delay: 2.6 seconds) and wrote 54 records for F.US.EPU24 2024-06-18 05:50:33.688 | HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2024-06-18 09:50:31.066000 2024-06-18 05:50:33.688 | Added 1 Time and Sales records to Intraday data file for F.US.EPU24 after download. 2024-06-18 05:50:33.688 | HD Request # 17 | Completion time: 1s. 2024-06-18 05:50:33.688 | HD Request # 17 | Intraday data download complete for F.US.EPU24. Unique request ID: 17 2024-06-18 05:50:33.688 | Removing historical data download ID 17. 2024-06-18 05:50:33.688 | Real-time Intraday chart data file updates started for F.US.EPU24 2024-06-18 05:50:33.688 | Intraday chart data file opened for F.US.EPU24 2024-06-18 05:50:33.688 | HD Request # 17 | Enabling Intraday chart updating for symbol. 2024-06-18 05:50:33.688 | 2024-06-18 05:50:33.688 | No download requests in the queue to start downloads for. 2024-06-18 05:50:33.770 | Socket (3) | Socket gracefully closed by remote side. 2024-06-18 05:50:33.770 | Socket (3) | Closed. 2024-06-18 05:50:38.633 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU24.scid. Thread ID: 19528 |
| [2024-06-18 12:53:33] |
| Sierra_Chart Engineering - Posts: 17154 |
|
The connectivity to CQG is fine. And also for market data. We want you to submit an order and then provide us lines from the Trade Service Log so we can see if there is a rejection: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-19 10:18:44] |
| User393303 - Posts: 5 |
|
Thank you! Apologies for wasting your time! I have turned off the trade simulation mode (see first line of service log below!) and can now initiate a trade. I have always been able to toggle between SIMS and my AMP account so I guess that has now changed since the update, is that right? Lines from the trade Service log below: The first line is when I have the AMP account selected, the second is when I have the Sim mode 2024-06-18 09:17:18.905 | Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 12754. Service Order ID: (none). Symbol: F.US.EPU24. Account: 165278 * 2024-06-18 09:17:40.239 | TradeActivity files query time: 2.478340 seconds. Entries: 18. Current queries: 1 |
| [2024-06-19 10:58:25] |
| Sierra_Chart Engineering - Posts: 17154 |
|
From the Sierra Chart main menu remove the checkmark from Trade >> Trade Simulation Mode On.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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