Support Board
Date/Time: Sun, 24 Nov 2024 07:44:23 +0000
Post From: Sierra has lost connectivity to my brokerage account
| [2024-06-18 09:53:55] |
| User393303 - Posts: 5 |
|
2024-06-18 05:49:51.416 | Software version: 2644 64-bit 2024-06-18 05:49:51.416 | Primary Thread ID: 14008 2024-06-18 05:49:51.416 | Usage end date: 2024-07-18 2024-06-18 05:49:51.416 | Enabled for: Advanced Features 2. 2024-06-18 05:49:51.416 | Enabled for: Sierra Chart Historical Data Service. 2024-06-18 05:49:51.416 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-18 05:49:51.416 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-18 05:49:51.416 | Enabled for exchange2: CME 2024-06-18 05:49:51.416 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-18 05:49:51.416 | Current selected Data/Trading service: CQG WebAPI 2024-06-18 05:49:51.416 | Custom symbol settings values: enabled 2024-06-18 05:49:51.416 | Chart Update Interval: 500 2024-06-18 05:49:51.416 | Intraday Data Storage Time Unit: 0 2024-06-18 05:49:51.416 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-18 05:49:51.416 | 2024-06-18 09:49:51 Local computer time in UTC 2024-06-18 05:49:51.416 | 2024-06-18 05:49:51 Local computer time in SC Time Zone 2024-06-18 05:49:51.416 | 2024-06-17 16:54:13 Server time in UTC 2024-06-18 05:49:51.416 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-06-18 05:49:51.416 | Program path: C:\SierraChart\ 2024-06-18 05:49:51.416 | Data Files path: C:\SierraChart\Data\ 2024-06-18 05:49:51.416 | OS Version Number: 10.0 2024-06-18 05:49:51.416 | Locale Setting: C 2024-06-18 05:49:51.417 | DLLs: UserContributedStudies_64.dll 2024-06-18 05:49:51.417 | Allowed protected custom studies: 2024-06-18 05:49:51.417 | Crash reporter started: true 2024-06-18 05:49:51.417 | 2024-06-18 05:50:01.178 | File >> Disconnect selected. 2024-06-18 05:50:01.252 | CQG WebAPI | Sending Web API Logoff message. 2024-06-18 05:50:01.252 | CQG WebSocket socket (3) | CloseSocket call. 2024-06-18 05:50:01.252 | CQG WebSocket socket (3) | Max send buffers used during socket life: 3 2024-06-18 05:50:01.252 | CQG WebSocket socket (3) | Max send buffer size during socket life: 309 2024-06-18 05:50:01.252 | CQG WebSocket | WebSocket closed. 2024-06-18 05:50:01.252 | CQG WebAPI | WebSocket closed. 2024-06-18 05:50:01.253 | Denali Data Feed | Waiting for socket receive thread to end 2024-06-18 05:50:01.253 | CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 2024-06-18 05:50:01.253 | DTC Client socket (4) | CloseSocket call. 2024-06-18 05:50:01.253 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-06-18 05:50:01.253 | Denali Data Feed | Disconnected from the server. 2024-06-18 05:50:01.253 | CQG WebAPI | Disconnected. 2024-06-18 05:50:01.260 | CQG WebSocket socket (3) | Write has completed. Shutdown being performed. 2024-06-18 05:50:01.260 | CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. 2024-06-18 05:50:01.267 | CQG WebSocket socket (3) | Socket gracefully closed by remote side. 2024-06-18 05:50:01.267 | CQG WebSocket socket (3) | Closed. 2024-06-18 05:50:01.347 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-06-18 05:50:01.348 | DTC Client socket (4) | Closed. 2024-06-18 05:50:25.637 | 2024-06-18 05:50:25.637 | CQG WebAPI | Connecting to server api.cqg.com 2024-06-18 05:50:25.637 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-06-18 05:50:25.846 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-06-18 05:50:25.847 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-06-18 05:50:25.847 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2024-06-18 05:50:25.861 | CQG WebSocket | Opening WebSocket. 2024-06-18 05:50:25.861 | CQG WebSocket | Sending WebSocket handshake. 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Connection: Upgrade 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Sec-WebSocket-Accept: r1G+GkNkioxPlFdU6BjH4vAbUDI= 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | Upgrade: websocket 2024-06-18 05:50:25.886 | CQG WebSocket | Server header | 2024-06-18 05:50:25.886 | CQG WebSocket | Web socket state is now open. 2024-06-18 05:50:25.886 | CQG WebAPI | WebSocket connected. 2024-06-18 05:50:25.886 | CQG WebAPI | Sending market data logon message. 2024-06-18 05:50:26.148 | CQG WebAPI | Base Time: 2024-06-16T18:19:49. 2024-06-16 18:19:49 2024-06-18 05:50:26.148 | CQG WebAPI | Logon successful. Session Token = 6R5D4Dj3SLZKFCj78vGscKEVauTCdqHwcPUxB3r+neQsC77on/7u8wKlP4H1bqTXyHpvhfA91TR 2024-06-18 05:50:26.148 | CQG WebAPI | Connected to server complete. 2024-06-18 05:50:26.150 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-06-18 05:50:26.150 | Subscribing to symbol for symbol alert. F.US.EPZ22 2024-06-18 05:50:26.150 | Mapping F.US.EPZ22 to ESZ22. Service code: cme 2024-06-18 05:50:26.150 | Using symbol data fast lookup vector 2024-06-18 05:50:26.150 | Denali Data Feed | Starting real-time market data updates for: F.US.EPZ22 (ESZ22). ID: 1 Service code: cme 2024-06-18 05:50:26.150 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-06-18 05:50:26.150 | CQG WebAPI | Sending symbol resolution request for F.US.EPZ22. ID: 556263 2024-06-18 05:50:26.150 | Denali Data Feed | Requesting security definition data for: F.US.EPZ22 (ESZ22). ID: 1 2024-06-18 05:50:26.150 | Subscribing to symbol for symbol alert. F.US.EPU23 2024-06-18 05:50:26.150 | Mapping F.US.EPU23 to ESU23. Service code: cme 2024-06-18 05:50:26.150 | Denali Data Feed | Starting real-time market data updates for: F.US.EPU23 (ESU23). ID: 2 Service code: cme 2024-06-18 05:50:26.150 | CQG WebAPI | Sending symbol resolution request for F.US.EPU23. ID: 556264 2024-06-18 05:50:26.150 | Denali Data Feed | Requesting security definition data for: F.US.EPU23 (ESU23). ID: 2 2024-06-18 05:50:26.150 | Subscribing to symbol for symbol alert. F.US.EPH24 2024-06-18 05:50:26.150 | Mapping F.US.EPH24 to ESH24. Service code: cme 2024-06-18 05:50:26.151 | Denali Data Feed | Starting real-time market data updates for: F.US.EPH24 (ESH24). ID: 3 Service code: cme 2024-06-18 05:50:26.151 | CQG WebAPI | Sending symbol resolution request for F.US.EPH24. ID: 556265 2024-06-18 05:50:26.151 | Denali Data Feed | Requesting security definition data for: F.US.EPH24 (ESH24). ID: 3 2024-06-18 05:50:26.151 | Subscribing to symbol for symbol alert. F.US.EBM23 2024-06-18 05:50:26.151 | Mapping F.US.EBM23 to RPM23. Service code: cme 2024-06-18 05:50:26.151 | Denali Data Feed | Starting real-time market data updates for: F.US.EBM23 (RPM23). ID: 4 Service code: cme 2024-06-18 05:50:26.151 | CQG WebAPI | Sending symbol resolution request for F.US.EBM23. ID: 556266 2024-06-18 05:50:26.151 | Denali Data Feed | Requesting security definition data for: F.US.EBM23 (RPM23). ID: 4 2024-06-18 05:50:26.151 | Subscribing to symbol for symbol alert. F.US.EDAM23 2024-06-18 05:50:26.151 | Mapping F.US.EDAM23 to GEM23. Service code: cme 2024-06-18 05:50:26.151 | Denali Data Feed | Starting real-time market data updates for: F.US.EDAM23 (GEM23). ID: 5 Service code: cme 2024-06-18 05:50:26.151 | CQG WebAPI | Sending symbol resolution request for F.US.EDAM23. ID: 556267 2024-06-18 05:50:26.151 | Denali Data Feed | Requesting security definition data for: F.US.EDAM23 (GEM23). ID: 5 2024-06-18 05:50:26.151 | Updated verified funded futures trading account ending date to: 2024-07-18 09:50:26 2024-06-18 05:50:26.173 | DTC Client socket (2) | Creating socket. 2024-06-18 05:50:26.173 | DTC Client socket (2) | New receive buffer size: 0 2024-06-18 05:50:26.173 | DTC Client socket (2) | Connecting to IP: 38.103.112.187. 2024-06-18 05:50:26.234 | CQG WebAPI | Sending Trade Accounts request message. 2024-06-18 05:50:26.236 | Mapping F.US.EPU24 to ESU24. Service code: cme 2024-06-18 05:50:26.236 | Denali Data Feed | Starting real-time market data updates for: F.US.EPU24 (ESU24). ID: 6 Service code: cme 2024-06-18 05:50:26.236 | CQG WebAPI | Sending symbol resolution request for F.US.EPU24. ID: 556269 2024-06-18 05:50:26.236 | Denali Data Feed | Requesting security definition data for: F.US.EPU24 (ESU24). ID: 6 2024-06-18 05:50:26.236 | Added historical Intraday data request for F.US.EPU24 to the queue. 2024-06-18 05:50:26.236 | Intraday data recording state for symbol F.US.EPU24 is set to download 'Pending'. 2024-06-18 05:50:26.236 | Triggering next historical data download in queue. 2024-06-18 05:50:26.241 | Delaying start of download for F.US.EPU24. 2024-06-18 05:50:26.241 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ22. Search Symbol: F.US.EPZ22. Request ID: 556263. Contract ID: 1. 2024-06-18 05:50:26.241 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPU23. Search Symbol: F.US.EPU23. Request ID: 556264. Contract ID: 2. 2024-06-18 05:50:26.241 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPH24. Search Symbol: F.US.EPH24. Request ID: 556265. Contract ID: 3. 2024-06-18 05:50:26.289 | CQG WebAPI | Received symbol resolution report for symbol F.US.EBM23. Search Symbol: F.US.EBM23. Request ID: 556266. Contract ID: 4. 2024-06-18 05:50:26.289 | CQG WebAPI | Brokerage name: AMP. Account Name: 165278 2024-06-18 05:50:26.289 | Updated verified funded futures trading account ending date to: 2024-07-18 09:50:26 2024-06-18 05:50:26.289 | CQG WebAPI | Sending collateral subscribe request. 2024-06-18 05:50:26.289 | CQG WebAPI | Received symbol resolution report for symbol F.US.EDAM23. Search Symbol: F.US.EDAM23. Request ID: 556267. Contract ID: 5. 2024-06-18 05:50:26.289 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPU24. Search Symbol: F.US.EPU24. Request ID: 556269. Contract ID: 6. 2024-06-18 05:50:26.289 | Denali Data Feed | Network connection to server complete. 2024-06-18 05:50:26.289 | Denali Data Feed | Starting socket receive thread. 2024-06-18 05:50:26.289 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-18 05:50:26.441 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-06-18 05:50:26.441 | Denali Data Feed | Sending logon request message. 2024-06-18 05:50:26.491 | CQG WebAPI | Sending positions subscribe request. RequestID: 556271 2024-06-18 05:50:26.491 | CQG WebAPI | Sending orders subscribe request. RequestID: 556272 2024-06-18 05:50:26.849 | Mapping F.US.EPM24 to ESM24. Service code: cme 2024-06-18 05:50:26.849 | Denali Data Feed | Starting real-time market data updates for: F.US.EPM24 (ESM24). ID: 7 Service code: cme 2024-06-18 05:50:26.849 | CQG WebAPI | Sending symbol resolution request for F.US.EPM24. ID: 556273 2024-06-18 05:50:26.849 | Denali Data Feed | Requesting security definition data for: F.US.EPM24 (ESM24). ID: 7 2024-06-18 05:50:26.858 | CQG WebAPI | Received symbol resolution report for symbol F.US.EPM24. Search Symbol: F.US.EPM24. Request ID: 556273. Contract ID: 7. 2024-06-18 05:50:26.921 | Denali Data Feed | Received logon response. 2024-06-18 05:50:26.921 | Denali Data Feed | Server Name: SC Realtime Server. 2024-06-18 05:50:26.921 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-06-18 05:50:26.921 | Denali Data Feed | Successfully connected. 2024-06-18 05:50:26.921 | Denali Data Feed | Trading is not supported. 2024-06-18 05:50:26.921 | Denali Data Feed | MarketDepthIsSupported: 1 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EBM23 -> RPM23 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EDAM23 -> GEM23 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPH24 -> ESH24 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPM24 -> ESM24 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU23 -> ESU23 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU24 -> ESU24 2024-06-18 05:50:26.921 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPZ22 -> ESZ22 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EBM23 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EBM23 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EDAM23 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EDAM23 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EPH24 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPH24 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPM24 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EPU23 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPU23 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPU24 2024-06-18 05:50:27.109 | Denali Data Feed | Real-time data for symbol F.US.EPZ22 is currently unavailable. 2024-06-18 05:50:27.109 | Denali Data Feed | Received security definition for symbol F.US.EPZ22 2024-06-18 05:50:31.148 | Requesting market depth updates for: F.US.EPU24 if supported. NumLevels=100 2024-06-18 05:50:31.283 | Denali Data Feed | Clearing market depth for F.US.EPU24 2024-06-18 05:50:32.959 | HD Request # 17 | Downloading Intraday chart data for F.US.EPU24 to the file F.US.EPU24.scid. Service: cme 2024-06-18 05:50:32.960 | HD Request # 17 | Download start date-time: 2024-06-18 05:49:59.000000. File last date-time: 2024-06-18 05:49:59.964000 2024-06-18 05:50:32.960 | HD Request # 17 | Using server: ds27.sierracharts.com port 10149 2024-06-18 05:50:32.988 | Socket (3) | Creating socket. 2024-06-18 05:50:32.989 | Socket (3) | New receive buffer size: 0 2024-06-18 05:50:32.989 | Socket (3) | Connecting to IP: 208.185.224.131. 2024-06-18 05:50:33.177 | HD Request # 17 | Setting DTC encoding to Binary VLS 2024-06-18 05:50:33.177 | HD Request # 17 | Sending historical data logon request message. 2024-06-18 05:50:33.490 | HD Request # 17 | Requesting Intraday data. Start date-time: 2024-06-18 05:49:59. Record interval: 0. Symbol: ESU24 2024-06-18 05:50:33.582 | HD Request # 17 | Decompressing data. 2024-06-18 05:50:33.674 | HD Request # 17 | Receiving Intraday data for F.US.EPU24 starting at 2024-06-18 05:49:59.964000 2024-06-18 05:50:33.674 | Socket (3) | CloseSocket call. 2024-06-18 05:50:33.675 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-06-18 05:50:33.678 | Historical data download thread signaled to stop. 2024-06-18 05:50:33.678 | HD Request # 17 | Timestamp of first Intraday data file record written: 2024-06-18 05:50:03.195000. 2024-06-18 05:50:33.678 | HD Request # 17 | Received 55 Intraday data records from 2024-06-18 05:49:59.964000 to 2024-06-18 05:50:31.066000 (31.1 seconds. Delay: 2.6 seconds) and wrote 54 records for F.US.EPU24 2024-06-18 05:50:33.688 | HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2024-06-18 09:50:31.066000 2024-06-18 05:50:33.688 | Added 1 Time and Sales records to Intraday data file for F.US.EPU24 after download. 2024-06-18 05:50:33.688 | HD Request # 17 | Completion time: 1s. 2024-06-18 05:50:33.688 | HD Request # 17 | Intraday data download complete for F.US.EPU24. Unique request ID: 17 2024-06-18 05:50:33.688 | Removing historical data download ID 17. 2024-06-18 05:50:33.688 | Real-time Intraday chart data file updates started for F.US.EPU24 2024-06-18 05:50:33.688 | Intraday chart data file opened for F.US.EPU24 2024-06-18 05:50:33.688 | HD Request # 17 | Enabling Intraday chart updating for symbol. 2024-06-18 05:50:33.688 | 2024-06-18 05:50:33.688 | No download requests in the queue to start downloads for. 2024-06-18 05:50:33.770 | Socket (3) | Socket gracefully closed by remote side. 2024-06-18 05:50:33.770 | Socket (3) | Closed. 2024-06-18 05:50:38.633 | Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU24.scid. Thread ID: 19528 |