Support Board
Date/Time: Tue, 26 Nov 2024 14:51:57 +0000
MBO Not Displaying or Appear
View Count: 398
| [2023-11-27 13:25:19] |
| User990777 - Posts: 12 |
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Hi Support, Good day to you. Today i start using Package 12 with comex, i would like the MBO to display in my trade dom. i follow this video from Sierra chart youtube video : https://www.youtube.com/watch?v=Bgb5RSc-tDw so far i already checked : 1 ) Global Settings >> Data/Trade Service setting >> Allow Support for Sierra Chart Data Feeds >> Yes 2) Global Settings >> Sierra Chart Server Settings and make sure that the option for Subscribe Market by Order Data When Market Depth Subscribed is set to Yes and that the option for Use Separate Connection for Market by Order Data is set to Yes. 3) In symbol setting "Minimum Market by order quantity" i choose default i already disconnect and reconnect and restart my computer as well. - The symbol that i connecting now is (GCZ23_FUT_CME) - I run this in sub instance (C:\SierraChart\SierraChartInstance_2) - In my Trade DOM i can see that is a new column after adding ( Combined Bid Ask Market Orders Column) However i cannot see any number appear in the new column need your kind assistance here, thanks in advance. Date Time Of Last Edit: 2023-11-27 13:28:22
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| [2023-11-27 15:22:42] |
| Sierra_Chart Engineering - Posts: 17179 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-27 15:48:23] |
| User990777 - Posts: 12 |
|
Hi Support below is the copy log: Software version: 2497 64-bit | 2023-11-27 15:41:16.332 Primary Thread ID: 2884 | 2023-11-27 15:41:16.332 Usage end date: 2023-12-18 | 2023-11-27 15:41:16.332 Enabled for: Advanced Features 2. | 2023-11-27 15:41:16.332 Enabled for: Sierra Chart Historical Data Service. | 2023-11-27 15:41:16.332 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-27 15:41:16.332 Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-27 15:41:16.332 Enabled for exchange2: COMEX | 2023-11-27 15:41:16.332 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-27 15:41:16.332 Current selected Data/Trading service: DTC - Sub Instance | 2023-11-27 15:41:16.332 Custom symbol settings values: enabled | 2023-11-27 15:41:16.332 Chart Update Interval: 500 | 2023-11-27 15:41:16.332 Intraday Data Storage Time Unit: 0 | 2023-11-27 15:41:16.332 Time Zone: +00:00:00 (UTC+00) | 2023-11-27 15:41:16.332 2023-11-27 15:41:16 Local computer time in UTC | 2023-11-27 15:41:16.332 2023-11-27 15:41:16 Local computer time in SC Time Zone | 2023-11-27 15:41:16.332 2023-11-27 15:34:02 Server time in UTC | 2023-11-27 15:41:16.332 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-11-27 15:41:16.332 Program path: C:\SierraChart\SierraChartInstance_2\ | 2023-11-27 15:41:16.332 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2023-11-27 15:41:16.332 OS Version Number: 10.0 | 2023-11-27 15:41:16.332 Locale Setting: C | 2023-11-27 15:41:16.332 DLLs: UserContributedStudies_64.dll | 2023-11-27 15:41:16.333 Allowed protected custom studies: | 2023-11-27 15:41:16.333 Crash reporter started: true | 2023-11-27 15:41:16.333 GCZ23_FUT_CME 1 Min #1 | Reloading chart. | 2023-11-27 15:42:37.661 Using symbol data fast lookup vector | 2023-11-27 15:42:38.152 DTC - Sub Instance | Starting real-time market data updates for: GCG24_FUT_CME. ID: 2 | 2023-11-27 15:42:38.154 DTC - Sub Instance | Requesting security definition data for: GCG24_FUT_CME. ID: 2 | 2023-11-27 15:42:38.154 DTC - Sub Instance | Starting real-time market data updates for: GCZ23_FUT_CME. ID: 1 | 2023-11-27 15:42:38.154 DTC - Sub Instance | Requesting security definition data for: GCZ23_FUT_CME. ID: 1 | 2023-11-27 15:42:38.154 Starting DelayedDownloadMonitoringTimer | 2023-11-27 15:42:38.155 Starting HDTimeoutTimer | 2023-11-27 15:42:38.155 Added historical Intraday data request for GCZ23_FUT_CME to the queue. | 2023-11-27 15:42:38.155 Intraday data recording state for symbol GCZ23_FUT_CME is set to download 'Pending'. | 2023-11-27 15:42:38.156 Triggering next historical data download in queue. | 2023-11-27 15:42:38.156 Delaying start of download for GCZ23_FUT_CME. | 2023-11-27 15:42:38.167 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-27 15:42:38.167 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-27 15:42:38.168 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-27 15:42:38.517 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-27 15:42:38.517 DTC - Sub Instance | Real-time data for symbol GCG24_FUT_CME is currently unavailable. | 2023-11-27 15:42:39.411 DTC - Sub Instance | Real-time data for symbol GCZ23_FUT_CME is currently unavailable. | 2023-11-27 15:42:39.412 DTC - Sub Instance | Real-time data for symbol GCG24_FUT_CME has been restored. | 2023-11-27 15:42:42.897 DTC - Sub Instance | Real-time data for symbol GCZ23_FUT_CME has been restored. | 2023-11-27 15:42:42.897 HD Request # 1 | Downloading Intraday chart data for GCZ23_FUT_CME to the file GCZ23_FUT_CME.scid. Service: comex | 2023-11-27 15:42:43.149 HD Request # 1 | Download start date-time: 2023-11-27 15:33:14.000000. File last date-time: 2023-11-27 15:33:14.855000 | 2023-11-27 15:42:43.150 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-11-27 15:42:43.151 Socket (2) | Creating socket. | 2023-11-27 15:42:43.153 Socket (2) | New receive buffer size: 5242880 | 2023-11-27 15:42:43.153 Socket (2) | Connecting to IP: 38.103.112.185. | 2023-11-27 15:42:43.153 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-27 15:42:43.352 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-27 15:42:43.352 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-11-27 15:42:43.640 HD Request # 1 | Sending historical data logon request message. | 2023-11-27 15:42:43.640 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-11-27 15:33:14. Record interval: 0. Symbol: GCZ23 | 2023-11-27 15:42:44.135 HD Request # 1 | Decompressing data. | 2023-11-27 15:42:44.377 HD Request # 1 | Receiving Intraday data for GCZ23_FUT_CME starting at 2023-11-27 15:33:14.117000 | 2023-11-27 15:42:44.625 Socket (2) | CloseSocket call. | 2023-11-27 15:42:44.626 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-27 15:42:44.626 Historical data download thread signaled to stop. | 2023-11-27 15:42:44.626 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-11-27 15:33:15.174000. | 2023-11-27 15:42:44.626 HD Request # 1 | Received 1755 Intraday data records from 2023-11-27 15:33:14.117000 to 2023-11-27 15:42:42.242000 (9.5 minutes. Delay: 2.4 seconds) and wrote 1747 records for GCZ23_FUT_CME | 2023-11-27 15:42:44.626 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-11-27 15:42:42.242000 | 2023-11-27 15:42:44.637 Added 3 Time and Sales records to Intraday data file for GCZ23_FUT_CME after download. | 2023-11-27 15:42:44.637 HD Request # 1 | Completion time: 1s. | 2023-11-27 15:42:44.637 HD Request # 1 | Intraday data download complete for GCZ23_FUT_CME. Unique request ID: 1 | 2023-11-27 15:42:44.637 Removing historical data download ID 1. | 2023-11-27 15:42:44.637 Real-time Intraday chart data file updates started for GCZ23_FUT_CME | 2023-11-27 15:42:44.637 Intraday chart data file opened for GCZ23_FUT_CME | 2023-11-27 15:42:44.637 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-11-27 15:42:44.637 Triggering next historical data download in queue. | 2023-11-27 15:42:44.637 No download requests in the queue to start downloads for. | 2023-11-27 15:42:44.637 Socket (2) | Socket gracefully closed by remote side. | 2023-11-27 15:42:44.861 Socket (2) | Closed. | 2023-11-27 15:42:44.862 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCZ23_FUT_CME.scid. Thread ID: 20464 | 2023-11-27 15:42:46.946 File >> Disconnect selected. | 2023-11-27 15:43:06.649 DTC - Sub Instance | Waiting for socket receive thread to end | 2023-11-27 15:43:06.650 DTC Client socket (5) | CloseSocket call. | 2023-11-27 15:43:06.650 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2023-11-27 15:43:06.650 DTC Client socket (5) | Socket gracefully closed by remote side. | 2023-11-27 15:43:06.650 DTC Client socket (5) | Closed. | 2023-11-27 15:43:06.650 DTC - Sub Instance | Disconnected. | 2023-11-27 15:43:06.650 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2023-11-27 15:43:20.240 DTC Client socket (2) | Creating socket. | 2023-11-27 15:43:20.240 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-11-27 15:43:20.240 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2023-11-27 15:43:20.240 DTC - Sub Instance | Network connection to server complete. | 2023-11-27 15:43:20.241 DTC - Sub Instance | Starting socket receive thread. | 2023-11-27 15:43:20.241 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2023-11-27 15:43:20.241 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2023-11-27 15:43:20.245 DTC - Sub Instance | Sending logon request message. | 2023-11-27 15:43:20.245 DTC - Sub Instance | Received logon response. | 2023-11-27 15:43:20.247 DTC - Sub Instance | Server Name: SC DTC Server. Build=45800. | 2023-11-27 15:43:20.247 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2023-11-27 15:43:20.247 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=sc_futures_direct.dtc.trading|SymbolSettings=sc_futures_direct.dtc.trading. | 2023-11-27 15:43:20.247 DTC - Sub Instance | Trading is supported. | 2023-11-27 15:43:20.247 DTC - Sub Instance | Order cancel and replace is supported. | 2023-11-27 15:43:20.247 DTC - Sub Instance | OCO Orders supported. | 2023-11-27 15:43:20.247 DTC - Sub Instance | Bracket Orders supported. | 2023-11-27 15:43:20.247 DTC - Sub Instance | Connected to server complete. | 2023-11-27 15:43:20.247 Triggering next historical data download in queue. | 2023-11-27 15:43:20.247 Triggering next historical data download in queue. | 2023-11-27 15:43:20.247 Triggering next historical data download in queue. | 2023-11-27 15:43:20.247 Triggering next historical data download in queue. | 2023-11-27 15:43:20.247 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 2. | 2023-11-27 15:43:20.248 No download requests in the queue to start downloads for. | 2023-11-27 15:43:20.248 No download requests in the queue to start downloads for. | 2023-11-27 15:43:20.248 No download requests in the queue to start downloads for. | 2023-11-27 15:43:20.248 No download requests in the queue to start downloads for. | 2023-11-27 15:43:20.248 Using symbol data fast lookup vector | 2023-11-27 15:43:20.648 DTC - Sub Instance | Starting real-time market data updates for: GCG24_FUT_CME. ID: 2 | 2023-11-27 15:43:20.648 DTC - Sub Instance | Requesting security definition data for: GCG24_FUT_CME. ID: 2 | 2023-11-27 15:43:20.648 DTC - Sub Instance | Starting real-time market data updates for: GCZ23_FUT_CME. ID: 1 | 2023-11-27 15:43:20.648 DTC - Sub Instance | Requesting security definition data for: GCZ23_FUT_CME. ID: 1 | 2023-11-27 15:43:20.648 Added historical Intraday data request for GCZ23_FUT_CME to the queue. | 2023-11-27 15:43:20.648 Intraday data recording state for symbol GCZ23_FUT_CME is set to download 'Pending'. | 2023-11-27 15:43:20.648 Triggering next historical data download in queue. | 2023-11-27 15:43:20.648 Delaying start of download for GCZ23_FUT_CME. | 2023-11-27 15:43:20.656 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-27 15:43:20.657 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-27 15:43:20.657 Symbol settings MD5 received. Request ID: 2. | 2023-11-27 15:43:22.436 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-11-27 15:43:22.436 HD Request # 2 | Downloading Intraday chart data for GCZ23_FUT_CME to the file GCZ23_FUT_CME.scid. Service: comex | 2023-11-27 15:43:25.150 HD Request # 2 | Download start date-time: 2023-11-27 15:43:07.000000. File last date-time: 2023-11-27 15:43:07.364000 | 2023-11-27 15:43:25.151 HD Request # 2 | Using server: ds28.sierracharts.com port 10149 | 2023-11-27 15:43:25.151 Socket (4) | Creating socket. | 2023-11-27 15:43:25.181 Socket (4) | New receive buffer size: 5242880 | 2023-11-27 15:43:25.181 Socket (4) | Connecting to IP: 38.103.112.187. | 2023-11-27 15:43:25.181 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-11-27 15:43:25.666 HD Request # 2 | Sending historical data logon request message. | 2023-11-27 15:43:25.666 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-11-27 15:43:07. Record interval: 0. Symbol: GCZ23 | 2023-11-27 15:43:26.163 HD Request # 2 | Decompressing data. | 2023-11-27 15:43:26.406 HD Request # 2 | Receiving Intraday data for GCZ23_FUT_CME starting at 2023-11-27 15:43:07.328000 | 2023-11-27 15:43:26.650 Socket (4) | CloseSocket call. | 2023-11-27 15:43:26.652 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-11-27 15:43:26.652 Historical data download thread signaled to stop. | 2023-11-27 15:43:26.667 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-11-27 15:43:08.694000. | 2023-11-27 15:43:26.667 HD Request # 2 | Received 45 Intraday data records from 2023-11-27 15:43:07.328000 to 2023-11-27 15:43:23.402000 (16.1 seconds. Delay: 3.3 seconds) and wrote 43 records for GCZ23_FUT_CME | 2023-11-27 15:43:26.667 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-11-27 15:43:23.402000 | 2023-11-27 15:43:26.691 Added 2 Time and Sales records to Intraday data file for GCZ23_FUT_CME after download. | 2023-11-27 15:43:26.691 HD Request # 2 | Completion time: 1s. | 2023-11-27 15:43:26.691 HD Request # 2 | Intraday data download complete for GCZ23_FUT_CME. Unique request ID: 2 | 2023-11-27 15:43:26.691 Removing historical data download ID 2. | 2023-11-27 15:43:26.691 Real-time Intraday chart data file updates started for GCZ23_FUT_CME | 2023-11-27 15:43:26.691 Intraday chart data file opened for GCZ23_FUT_CME | 2023-11-27 15:43:26.691 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-11-27 15:43:26.691 Triggering next historical data download in queue. | 2023-11-27 15:43:26.691 No download requests in the queue to start downloads for. | 2023-11-27 15:43:26.691 Socket (4) | Socket gracefully closed by remote side. | 2023-11-27 15:43:26.898 Socket (4) | Closed. | 2023-11-27 15:43:26.898 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCZ23_FUT_CME.scid. Thread ID: 20464 | 2023-11-27 15:43:27.370 |
| [2023-11-28 03:03:39] |
| Sierra_Chart Engineering - Posts: 17179 |
|
This is a sub instance and an older version. We want you to update Sierra Chart to the latest version. Instructions: Software Download: Fast Update And first see if you can access the market by order data in the main instance. Not a sub instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-28 13:03:11] |
| User990777 - Posts: 12 |
|
Hi Support, Thanks for your reply. Here is the log after perform current version installation : Software version: 2564 64-bit | 2023-11-28 12:59:14.473 Primary Thread ID: 13724 | 2023-11-28 12:59:14.473 Usage end date: 2023-12-18 | 2023-11-28 12:59:14.473 Enabled for: Advanced Features 2. | 2023-11-28 12:59:14.473 Enabled for: Sierra Chart Historical Data Service. | 2023-11-28 12:59:14.473 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-28 12:59:14.473 Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-28 12:59:14.473 Enabled for exchange2: COMEX | 2023-11-28 12:59:14.473 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-28 12:59:14.473 Current selected Data/Trading service: DTC - Sub Instance | 2023-11-28 12:59:14.473 Custom symbol settings values: enabled | 2023-11-28 12:59:14.473 Chart Update Interval: 500 | 2023-11-28 12:59:14.473 Intraday Data Storage Time Unit: 0 | 2023-11-28 12:59:14.473 Time Zone: +00:00:00 (UTC+00) | 2023-11-28 12:59:14.473 2023-11-28 12:59:14 Local computer time in UTC | 2023-11-28 12:59:14.473 2023-11-28 12:59:14 Local computer time in SC Time Zone | 2023-11-28 12:59:14.473 2023-11-28 12:55:29 Server time in UTC | 2023-11-28 12:59:14.473 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-11-28 12:59:14.473 Program path: C:\SierraChart\SierraChartInstance_2\ | 2023-11-28 12:59:14.473 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2023-11-28 12:59:14.473 OS Version Number: 10.0 | 2023-11-28 12:59:14.474 Locale Setting: C | 2023-11-28 12:59:14.474 DLLs: UserContributedStudies_64.dll | 2023-11-28 12:59:14.474 Allowed protected custom studies: | 2023-11-28 12:59:14.474 Crash reporter started: true | 2023-11-28 12:59:14.474 GCZ23_FUT_CME 1 Min #1 | Reloading chart. | 2023-11-28 12:59:59.751 Using symbol data fast lookup vector | 2023-11-28 13:00:00.271 DTC - Sub Instance | Starting real-time market data updates for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:00.271 DTC - Sub Instance | Requesting security definition data for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:00.271 Starting DelayedDownloadMonitoringTimer | 2023-11-28 13:00:00.271 Starting HDTimeoutTimer | 2023-11-28 13:00:00.271 Added historical Intraday data request for GCZ23_FUT_CME to the queue. | 2023-11-28 13:00:00.271 Intraday data recording state for symbol GCZ23_FUT_CME is set to download 'Pending'. | 2023-11-28 13:00:00.271 Triggering next historical data download in queue. | 2023-11-28 13:00:00.273 Delaying start of download for GCZ23_FUT_CME. | 2023-11-28 13:00:00.274 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:00.277 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:00.581 DTC - Sub Instance | Real-time data for symbol GCZ23_FUT_CME is currently unavailable. | 2023-11-28 13:00:00.959 DTC - Sub Instance | Real-time data for symbol GCZ23_FUT_CME has been restored. | 2023-11-28 13:00:04.819 HD Request # 1 | Downloading Intraday chart data for GCZ23_FUT_CME to the file GCZ23_FUT_CME.scid. Service: comex | 2023-11-28 13:00:05.271 HD Request # 1 | Download start date-time: 2023-11-28 12:46:29.000000. File last date-time: 2023-11-28 12:46:29.483000 | 2023-11-28 13:00:05.271 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-11-28 13:00:05.271 Socket (2) | Creating socket. | 2023-11-28 13:00:05.271 Socket (2) | New receive buffer size: 0 | 2023-11-28 13:00:05.271 Socket (2) | Connecting to IP: 38.103.112.185. | 2023-11-28 13:00:05.271 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:05.296 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-11-28 13:00:06.234 HD Request # 1 | Sending historical data logon request message. | 2023-11-28 13:00:06.234 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-11-28 12:46:29. Record interval: 0. Symbol: GCZ23 | 2023-11-28 13:00:06.890 HD Request # 1 | Decompressing data. | 2023-11-28 13:00:07.340 HD Request # 1 | Receiving Intraday data for GCZ23_FUT_CME starting at 2023-11-28 12:46:29.483000 | 2023-11-28 13:00:07.777 Socket (2) | CloseSocket call. | 2023-11-28 13:00:07.778 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-28 13:00:07.778 Historical data download thread signaled to stop. | 2023-11-28 13:00:07.779 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-11-28 12:46:36.989000. | 2023-11-28 13:00:07.779 HD Request # 1 | Received 570 Intraday data records from 2023-11-28 12:46:29.483000 to 2023-11-28 13:00:03.651000 (13.6 minutes. Delay: 4.1 seconds) and wrote 569 records for GCZ23_FUT_CME | 2023-11-28 13:00:07.779 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-11-28 13:00:03.651000 | 2023-11-28 13:00:07.796 Added 1 Time and Sales records to Intraday data file for GCZ23_FUT_CME after download. | 2023-11-28 13:00:07.796 HD Request # 1 | Completion time: 2s. | 2023-11-28 13:00:07.796 HD Request # 1 | Intraday data download complete for GCZ23_FUT_CME. Unique request ID: 1 | 2023-11-28 13:00:07.796 Removing historical data download ID 1. | 2023-11-28 13:00:07.796 Real-time Intraday chart data file updates started for GCZ23_FUT_CME | 2023-11-28 13:00:07.796 Intraday chart data file opened for GCZ23_FUT_CME | 2023-11-28 13:00:07.796 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-11-28 13:00:07.796 No download requests in the queue to start downloads for. | 2023-11-28 13:00:07.796 Socket (2) | Socket gracefully closed by remote side. | 2023-11-28 13:00:08.207 Socket (2) | Closed. | 2023-11-28 13:00:08.207 DTC - Sub Instance | Starting real-time market data updates for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:00:10.267 DTC - Sub Instance | Requesting security definition data for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:00:10.267 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:00:10.267 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:00:10.652 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:00:10.802 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCZ23_FUT_CME.scid. Thread ID: 4180 | 2023-11-28 13:00:12.723 File >> Disconnect selected. | 2023-11-28 13:00:40.201 DTC - Sub Instance | Waiting for socket receive thread to end | 2023-11-28 13:00:40.201 DTC Client socket (1) | CloseSocket call. | 2023-11-28 13:00:40.202 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-11-28 13:00:40.202 DTC - Sub Instance | Disconnected. | 2023-11-28 13:00:40.202 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-11-28 13:00:40.202 DTC Client socket (1) | Closed. | 2023-11-28 13:00:40.202 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2023-11-28 13:00:56.820 DTC Client socket (1) | Creating socket. | 2023-11-28 13:00:56.820 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-28 13:00:56.820 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2023-11-28 13:00:56.820 DTC - Sub Instance | Network connection to server complete. | 2023-11-28 13:00:56.820 DTC - Sub Instance | Starting socket receive thread. | 2023-11-28 13:00:56.820 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2023-11-28 13:00:56.820 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2023-11-28 13:00:56.821 DTC - Sub Instance | Sending logon request message. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Received logon response. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Server Name: SC DTC Server. Build=48034. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2023-11-28 13:00:56.821 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=sc_futures_direct.dtc.trading|SymbolSettings=sc_futures_direct.dtc.trading. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Trading is supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Order cancel and replace is supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | OCO Orders supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Bracket Orders supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Connected to server complete. | 2023-11-28 13:00:56.821 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 2. | 2023-11-28 13:00:56.822 Using symbol data fast lookup vector | 2023-11-28 13:00:57.253 DTC - Sub Instance | Starting real-time market data updates for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:57.253 DTC - Sub Instance | Requesting security definition data for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:57.253 Added historical Intraday data request for GCZ23_FUT_CME to the queue. | 2023-11-28 13:00:57.254 Intraday data recording state for symbol GCZ23_FUT_CME is set to download 'Pending'. | 2023-11-28 13:00:57.254 Triggering next historical data download in queue. | 2023-11-28 13:00:57.254 Delaying start of download for GCZ23_FUT_CME. | 2023-11-28 13:00:57.259 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:57.260 Symbol settings MD5 received. Request ID: 2. | 2023-11-28 13:00:59.016 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-11-28 13:00:59.016 HD Request # 2 | Downloading Intraday chart data for GCZ23_FUT_CME to the file GCZ23_FUT_CME.scid. Service: comex | 2023-11-28 13:01:02.279 HD Request # 2 | Download start date-time: 2023-11-28 13:00:33.000000. File last date-time: 2023-11-28 13:00:33.531000 | 2023-11-28 13:01:02.279 HD Request # 2 | Using server: ds28.sierracharts.com port 10149 | 2023-11-28 13:01:02.280 Socket (2) | Creating socket. | 2023-11-28 13:01:02.336 Socket (2) | New receive buffer size: 0 | 2023-11-28 13:01:02.336 Socket (2) | Connecting to IP: 38.103.112.187. | 2023-11-28 13:01:02.336 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-11-28 13:01:03.751 HD Request # 2 | Sending historical data logon request message. | 2023-11-28 13:01:03.751 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-11-28 13:00:33. Record interval: 0. Symbol: GCZ23 | 2023-11-28 13:01:04.716 HD Request # 2 | Decompressing data. | 2023-11-28 13:01:05.478 HD Request # 2 | Receiving Intraday data for GCZ23_FUT_CME starting at 2023-11-28 13:00:33.384000 | 2023-11-28 13:01:06.227 Socket (2) | CloseSocket call. | 2023-11-28 13:01:06.228 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-28 13:01:06.229 Historical data download thread signaled to stop. | 2023-11-28 13:01:06.229 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-11-28 13:00:41.647000. | 2023-11-28 13:01:06.229 HD Request # 2 | Received 49 Intraday data records from 2023-11-28 13:00:33.384000 to 2023-11-28 13:01:02.208001 (28.8 seconds. Delay: 4.0 seconds) and wrote 47 records for GCZ23_FUT_CME | 2023-11-28 13:01:06.230 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-11-28 13:01:02.208001 | 2023-11-28 13:01:06.246 Added 8 Time and Sales records to Intraday data file for GCZ23_FUT_CME after download. | 2023-11-28 13:01:06.246 HD Request # 2 | Completion time: 4s. | 2023-11-28 13:01:06.246 HD Request # 2 | Intraday data download complete for GCZ23_FUT_CME. Unique request ID: 2 | 2023-11-28 13:01:06.246 Removing historical data download ID 2. | 2023-11-28 13:01:06.246 Real-time Intraday chart data file updates started for GCZ23_FUT_CME | 2023-11-28 13:01:06.246 Intraday chart data file opened for GCZ23_FUT_CME | 2023-11-28 13:01:06.246 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-11-28 13:01:06.246 No download requests in the queue to start downloads for. | 2023-11-28 13:01:06.246 Socket (2) | Socket gracefully closed by remote side. | 2023-11-28 13:01:06.957 Socket (2) | Closed. | 2023-11-28 13:01:06.957 DTC - Sub Instance | Starting real-time market data updates for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:01:07.252 DTC - Sub Instance | Requesting security definition data for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:01:07.252 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:01:07.253 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCZ23_FUT_CME.scid. Thread ID: 4180 | 2023-11-28 13:01:08.152 |
| [2023-11-28 15:22:58] |
| Sierra_Chart Engineering - Posts: 17179 |
|
Make sure this option is enabled in the sub instance: Sierra Chart Server Settings: Subscribe Market By Order Data When Market Depth Subscribe (Global Settings >> Sierra Chart Server Settings >> General >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-28 16:40:46] |
| User990777 - Posts: 12 |
|
Hi Support, thanks for your reply. Subscribe Market By order Data When Market Dept Subscribe >> Yes Use Separate connection for Market by order data >> Yes Kindly refer to attachment Thanks |
 support-image.jpg / V - Attached On 2023-11-28 16:37:01 UTC - Size: 111.44 KB - 72 views |
| [2023-11-28 16:56:16] |
| Sierra_Chart Engineering - Posts: 17179 |
|
And these settings are set in the sub instance itself? Are you able to receive the market by order data in the main instance of Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-28 17:32:00] |
| User990777 - Posts: 12 |
|
Hi Support, Thanks you for your reply. And these settings are set in the sub instance itself? >> Yes i apply in sub instance itself only initially. Are you able to receive the market by order data in the main instance of Sierra Chart? >> after received your reply, i configure in my Main instance. after i configure it in my Main instance, now it worked on both Main and Sub instance. thanks for your kind assistances here |
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