Support Board
Date/Time: Tue, 26 Nov 2024 14:26:18 +0000
Post From: MBO Not Displaying or Appear
| [2023-11-28 13:03:11] |
| User990777 - Posts: 12 |
|
Hi Support, Thanks for your reply. Here is the log after perform current version installation : Software version: 2564 64-bit | 2023-11-28 12:59:14.473 Primary Thread ID: 13724 | 2023-11-28 12:59:14.473 Usage end date: 2023-12-18 | 2023-11-28 12:59:14.473 Enabled for: Advanced Features 2. | 2023-11-28 12:59:14.473 Enabled for: Sierra Chart Historical Data Service. | 2023-11-28 12:59:14.473 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-28 12:59:14.473 Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-28 12:59:14.473 Enabled for exchange2: COMEX | 2023-11-28 12:59:14.473 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-28 12:59:14.473 Current selected Data/Trading service: DTC - Sub Instance | 2023-11-28 12:59:14.473 Custom symbol settings values: enabled | 2023-11-28 12:59:14.473 Chart Update Interval: 500 | 2023-11-28 12:59:14.473 Intraday Data Storage Time Unit: 0 | 2023-11-28 12:59:14.473 Time Zone: +00:00:00 (UTC+00) | 2023-11-28 12:59:14.473 2023-11-28 12:59:14 Local computer time in UTC | 2023-11-28 12:59:14.473 2023-11-28 12:59:14 Local computer time in SC Time Zone | 2023-11-28 12:59:14.473 2023-11-28 12:55:29 Server time in UTC | 2023-11-28 12:59:14.473 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-11-28 12:59:14.473 Program path: C:\SierraChart\SierraChartInstance_2\ | 2023-11-28 12:59:14.473 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2023-11-28 12:59:14.473 OS Version Number: 10.0 | 2023-11-28 12:59:14.474 Locale Setting: C | 2023-11-28 12:59:14.474 DLLs: UserContributedStudies_64.dll | 2023-11-28 12:59:14.474 Allowed protected custom studies: | 2023-11-28 12:59:14.474 Crash reporter started: true | 2023-11-28 12:59:14.474 GCZ23_FUT_CME 1 Min #1 | Reloading chart. | 2023-11-28 12:59:59.751 Using symbol data fast lookup vector | 2023-11-28 13:00:00.271 DTC - Sub Instance | Starting real-time market data updates for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:00.271 DTC - Sub Instance | Requesting security definition data for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:00.271 Starting DelayedDownloadMonitoringTimer | 2023-11-28 13:00:00.271 Starting HDTimeoutTimer | 2023-11-28 13:00:00.271 Added historical Intraday data request for GCZ23_FUT_CME to the queue. | 2023-11-28 13:00:00.271 Intraday data recording state for symbol GCZ23_FUT_CME is set to download 'Pending'. | 2023-11-28 13:00:00.271 Triggering next historical data download in queue. | 2023-11-28 13:00:00.273 Delaying start of download for GCZ23_FUT_CME. | 2023-11-28 13:00:00.274 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:00.277 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:00.581 DTC - Sub Instance | Real-time data for symbol GCZ23_FUT_CME is currently unavailable. | 2023-11-28 13:00:00.959 DTC - Sub Instance | Real-time data for symbol GCZ23_FUT_CME has been restored. | 2023-11-28 13:00:04.819 HD Request # 1 | Downloading Intraday chart data for GCZ23_FUT_CME to the file GCZ23_FUT_CME.scid. Service: comex | 2023-11-28 13:00:05.271 HD Request # 1 | Download start date-time: 2023-11-28 12:46:29.000000. File last date-time: 2023-11-28 12:46:29.483000 | 2023-11-28 13:00:05.271 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-11-28 13:00:05.271 Socket (2) | Creating socket. | 2023-11-28 13:00:05.271 Socket (2) | New receive buffer size: 0 | 2023-11-28 13:00:05.271 Socket (2) | Connecting to IP: 38.103.112.185. | 2023-11-28 13:00:05.271 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:05.296 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-11-28 13:00:06.234 HD Request # 1 | Sending historical data logon request message. | 2023-11-28 13:00:06.234 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-11-28 12:46:29. Record interval: 0. Symbol: GCZ23 | 2023-11-28 13:00:06.890 HD Request # 1 | Decompressing data. | 2023-11-28 13:00:07.340 HD Request # 1 | Receiving Intraday data for GCZ23_FUT_CME starting at 2023-11-28 12:46:29.483000 | 2023-11-28 13:00:07.777 Socket (2) | CloseSocket call. | 2023-11-28 13:00:07.778 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-28 13:00:07.778 Historical data download thread signaled to stop. | 2023-11-28 13:00:07.779 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-11-28 12:46:36.989000. | 2023-11-28 13:00:07.779 HD Request # 1 | Received 570 Intraday data records from 2023-11-28 12:46:29.483000 to 2023-11-28 13:00:03.651000 (13.6 minutes. Delay: 4.1 seconds) and wrote 569 records for GCZ23_FUT_CME | 2023-11-28 13:00:07.779 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-11-28 13:00:03.651000 | 2023-11-28 13:00:07.796 Added 1 Time and Sales records to Intraday data file for GCZ23_FUT_CME after download. | 2023-11-28 13:00:07.796 HD Request # 1 | Completion time: 2s. | 2023-11-28 13:00:07.796 HD Request # 1 | Intraday data download complete for GCZ23_FUT_CME. Unique request ID: 1 | 2023-11-28 13:00:07.796 Removing historical data download ID 1. | 2023-11-28 13:00:07.796 Real-time Intraday chart data file updates started for GCZ23_FUT_CME | 2023-11-28 13:00:07.796 Intraday chart data file opened for GCZ23_FUT_CME | 2023-11-28 13:00:07.796 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-11-28 13:00:07.796 No download requests in the queue to start downloads for. | 2023-11-28 13:00:07.796 Socket (2) | Socket gracefully closed by remote side. | 2023-11-28 13:00:08.207 Socket (2) | Closed. | 2023-11-28 13:00:08.207 DTC - Sub Instance | Starting real-time market data updates for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:00:10.267 DTC - Sub Instance | Requesting security definition data for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:00:10.267 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:00:10.267 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:00:10.652 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:00:10.802 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCZ23_FUT_CME.scid. Thread ID: 4180 | 2023-11-28 13:00:12.723 File >> Disconnect selected. | 2023-11-28 13:00:40.201 DTC - Sub Instance | Waiting for socket receive thread to end | 2023-11-28 13:00:40.201 DTC Client socket (1) | CloseSocket call. | 2023-11-28 13:00:40.202 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-11-28 13:00:40.202 DTC - Sub Instance | Disconnected. | 2023-11-28 13:00:40.202 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-11-28 13:00:40.202 DTC Client socket (1) | Closed. | 2023-11-28 13:00:40.202 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2023-11-28 13:00:56.820 DTC Client socket (1) | Creating socket. | 2023-11-28 13:00:56.820 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-28 13:00:56.820 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2023-11-28 13:00:56.820 DTC - Sub Instance | Network connection to server complete. | 2023-11-28 13:00:56.820 DTC - Sub Instance | Starting socket receive thread. | 2023-11-28 13:00:56.820 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2023-11-28 13:00:56.820 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2023-11-28 13:00:56.821 DTC - Sub Instance | Sending logon request message. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Received logon response. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Server Name: SC DTC Server. Build=48034. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2023-11-28 13:00:56.821 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=sc_futures_direct.dtc.trading|SymbolSettings=sc_futures_direct.dtc.trading. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Trading is supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Order cancel and replace is supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | OCO Orders supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Bracket Orders supported. | 2023-11-28 13:00:56.821 DTC - Sub Instance | Connected to server complete. | 2023-11-28 13:00:56.821 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 No download requests in the queue to start downloads for. | 2023-11-28 13:00:56.822 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 2. | 2023-11-28 13:00:56.822 Using symbol data fast lookup vector | 2023-11-28 13:00:57.253 DTC - Sub Instance | Starting real-time market data updates for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:57.253 DTC - Sub Instance | Requesting security definition data for: GCZ23_FUT_CME. ID: 1 | 2023-11-28 13:00:57.253 Added historical Intraday data request for GCZ23_FUT_CME to the queue. | 2023-11-28 13:00:57.254 Intraday data recording state for symbol GCZ23_FUT_CME is set to download 'Pending'. | 2023-11-28 13:00:57.254 Triggering next historical data download in queue. | 2023-11-28 13:00:57.254 Delaying start of download for GCZ23_FUT_CME. | 2023-11-28 13:00:57.259 DTC - Sub Instance | Received security definition for symbol GCZ23_FUT_CME | 2023-11-28 13:00:57.260 Symbol settings MD5 received. Request ID: 2. | 2023-11-28 13:00:59.016 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-11-28 13:00:59.016 HD Request # 2 | Downloading Intraday chart data for GCZ23_FUT_CME to the file GCZ23_FUT_CME.scid. Service: comex | 2023-11-28 13:01:02.279 HD Request # 2 | Download start date-time: 2023-11-28 13:00:33.000000. File last date-time: 2023-11-28 13:00:33.531000 | 2023-11-28 13:01:02.279 HD Request # 2 | Using server: ds28.sierracharts.com port 10149 | 2023-11-28 13:01:02.280 Socket (2) | Creating socket. | 2023-11-28 13:01:02.336 Socket (2) | New receive buffer size: 0 | 2023-11-28 13:01:02.336 Socket (2) | Connecting to IP: 38.103.112.187. | 2023-11-28 13:01:02.336 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-11-28 13:01:03.751 HD Request # 2 | Sending historical data logon request message. | 2023-11-28 13:01:03.751 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-11-28 13:00:33. Record interval: 0. Symbol: GCZ23 | 2023-11-28 13:01:04.716 HD Request # 2 | Decompressing data. | 2023-11-28 13:01:05.478 HD Request # 2 | Receiving Intraday data for GCZ23_FUT_CME starting at 2023-11-28 13:00:33.384000 | 2023-11-28 13:01:06.227 Socket (2) | CloseSocket call. | 2023-11-28 13:01:06.228 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-28 13:01:06.229 Historical data download thread signaled to stop. | 2023-11-28 13:01:06.229 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-11-28 13:00:41.647000. | 2023-11-28 13:01:06.229 HD Request # 2 | Received 49 Intraday data records from 2023-11-28 13:00:33.384000 to 2023-11-28 13:01:02.208001 (28.8 seconds. Delay: 4.0 seconds) and wrote 47 records for GCZ23_FUT_CME | 2023-11-28 13:01:06.230 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-11-28 13:01:02.208001 | 2023-11-28 13:01:06.246 Added 8 Time and Sales records to Intraday data file for GCZ23_FUT_CME after download. | 2023-11-28 13:01:06.246 HD Request # 2 | Completion time: 4s. | 2023-11-28 13:01:06.246 HD Request # 2 | Intraday data download complete for GCZ23_FUT_CME. Unique request ID: 2 | 2023-11-28 13:01:06.246 Removing historical data download ID 2. | 2023-11-28 13:01:06.246 Real-time Intraday chart data file updates started for GCZ23_FUT_CME | 2023-11-28 13:01:06.246 Intraday chart data file opened for GCZ23_FUT_CME | 2023-11-28 13:01:06.246 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-11-28 13:01:06.246 No download requests in the queue to start downloads for. | 2023-11-28 13:01:06.246 Socket (2) | Socket gracefully closed by remote side. | 2023-11-28 13:01:06.957 Socket (2) | Closed. | 2023-11-28 13:01:06.957 DTC - Sub Instance | Starting real-time market data updates for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:01:07.252 DTC - Sub Instance | Requesting security definition data for: GCG24_FUT_CME. ID: 2 | 2023-11-28 13:01:07.252 DTC - Sub Instance | Received security definition for symbol GCG24_FUT_CME | 2023-11-28 13:01:07.253 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCZ23_FUT_CME.scid. Thread ID: 4180 | 2023-11-28 13:01:08.152 |