Support Board
Date/Time: Tue, 26 Nov 2024 18:43:05 +0000
Multiple Computers
View Count: 1168
| [2023-10-25 16:08:04] |
| Steve Leon - Posts: 301 |
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I am trying to run Sierra Chart Platform on a second computer/monitor How can I do this using Denali data/Teton Order routing Am I able to run the data on both computers ? What do you suggest. I am trying to run/display my DOM's on an ultrawide monitor using a sparate computer and then my other charts on the my other computer/monitors ? Do i need to get another data feed for this or do i have to run everything on one computer or is there another option. Also what would be the best way to send chartbooks so i can open them/transfer them to the other computer; I try to use send file to user but for some reason old files are not replaced/updated. Even though i have deleted the files in the data folder - they dont seem to transfer over ? Thank you SL |
| [2023-10-25 17:35:02] |
| John - SC Support - Posts: 36300 |
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The exchanges have their own rules with regards to getting the data to multiple computers. Unfortunately, they require that you pay a second exchange fee in order to get the data to two computers at the same time. Refer to the information/instructions at the following link: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously The best way to transfer the chartbooks is to copy them between the systems. Just make sure Sierra Chart is not running when you copy or paste the Chartbook to the particular folder. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-25 21:20:38] |
| Steve Leon - Posts: 301 |
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So when you say copy them between systems ? Do you mean copy the folder to a cloud based storage and then download it onto the other computer from the cloud ? Also there are files/chartbooks that I keep deleting from the files manager and the same chartbooks keep repopulating ? I think I am not deleting them from the right places ? I have multiple instances and now more instances on a second installation of the platform on the second computer. These unwanted files are now showing up as chartbooks here despite my deleting them ? Thank you Steven Leon |
| [2023-10-25 22:38:49] |
| User61168 - Posts: 403 |
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Steve - go to Global Settings > Paths. Data folder is where all your custom work is saved. Also set Always use data folder within main folder to "YES"... this ensures you are always working with one directory structure.Also make sure SC is not running when moving files (as John mentioned above) Regarding copying files, either use a USB thumb drive or if you are using a VPS server, you could connect to that server via Remote desktop software and then use file manager to drag and drop from local>data folder to server>data folder. works like magic but slow as RDP connection will have a lag depending on where you and your server is located. |
| [2023-10-26 14:21:13] |
| Steve Leon - Posts: 301 |
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i was able to get the second computer setup with system = 2 I am noticing that the volume profile on my Trade DOM and also the Bids and offers are not the same on the two computers ? Not sure why i am seeing these dicrepancies. I looked at the settings on the volume profile and the chart settings but could not see a difference I also dont know why bids and offers are different ? I do have the correct contracts. Thank you |
| [2023-10-26 14:25:06] |
| John - SC Support - Posts: 36300 |
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Can you please give us screenshots of the two installations (obviously as close in time as possible), so we can see what is different. The Bids and Offers should be the same, or close - it's possible that the update time is slightly different so in a relatively fast moving market the numbers close to the Best Bid and Best Offer are going to be slightly different, but as you move away from the current price the numbers should be matching up. Another thing you can do is to add the "Market Depth Historical Graph" to both charts as these should match up exactly for prior bars - assuming that the chart settings, and the study settings, are the same. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-26 14:45:18] |
| Steve Leon - Posts: 301 |
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here are two screenshots they are not close in time. let me know if you need me to resend a different screenshot or need more info Thank you |
 Computer 2 Sierra.png / V - Attached On 2023-10-26 14:42:51 UTC - Size: 377.24 KB - 98 views Computer 1 Sierra.PNG / V - Attached On 2023-10-26 14:43:08 UTC - Size: 250.48 KB - 93 views |
| [2023-10-26 15:14:18] |
| Sierra_Chart Engineering - Posts: 17182 |
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Are you referring to the market depth data quantities? There simply could not be a problem with this. It is a full impossibility. There could not be any problem with differences, unless, one system is receiving delayed data. Also there are files/chartbooks that I keep deleting from the files manager and the same chartbooks keep repopulating ? I think I am not deleting them from the right places ? I have multiple instances and now more instances on a second installation of the platform on the second computer. These unwanted files are now showing up as chartbooks here despite my deleting them ? https://www.sierrachart.com/UserControlPanel.php?page=EnabledCustomStudies Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-26 15:14:53
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| [2023-10-26 15:31:00] |
| Steve Leon - Posts: 301 |
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How can i see if one of the two computers is getting delayed data ? Also how can i reconcile the difference in the volume profile (total volume numbers being displayed on the profile ? How do the files get set to be automatically downloaded. Many of them i created; i was not aware of this feature; I believe this where the problem is related to. Thank you |
| [2023-10-26 15:42:35] |
| Steve Leon - Posts: 301 |
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I looked more closely and the bids and asks appear to be the same I believe i was looking at the recent bid and ask columns because the settings were not the same I am stiil having a problem with total volume number on the volume profile. They are about 3x larger on one computer than the other. Are there any settings i should look at. The chartbook was copied (send file to user) but it seems like not all the sttings are the same Thank you |
| [2023-10-26 15:46:21] |
| John - SC Support - Posts: 36300 |
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You need to look at the settings for the Volume by Price profile and make sure they are set to cover the same time frames and that the other Inputs are the same between them. Also, if the Volume by Price is setup for a single day, then make sure that the Chart Settings are also the same between the systems (things such as Session Times could be different and will create differences). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-26 17:27:27] |
| Steve Leon - Posts: 301 |
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I did check all these and they are the same I can see the live calculation is literally double on one of the profiles when compared to the other the calculation is being computed incorrectly one the one system ? Could the study be "damaged" from being copied (used send file to user) over ? There is definitely a problem Should i delete the study and create a new one or copy the study from the other computer ? Thank you |
| [2023-10-26 17:30:30] |
| John - SC Support - Posts: 36300 |
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The quickest solution will be to remove the study and add it back to the chart.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-30 18:12:14] |
| Steve Leon - Posts: 301 |
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i have done my best to try to resolve this difference in the volume profile total volume that i am getting between the two systems. I have updated both systems. I have looked at the chart settings carefully including the start times/symbols settings (essentially all chart setting inputs). deleted and redone the volume profile and went through the volume by price settings so they are exactly the same. Despite all this i am still getting two different in my volume profiles between the two computer systems. The differnces are not large but they are very (significantly) different. Not sure how best to proceed with this ? Thank you |
| [2023-10-30 20:36:26] |
| Steve Leon - Posts: 301 |
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can i send you the two chartbooks for you to look at I also looked at symbol settings and see no difference Thank you |
| [2023-10-30 22:04:17] |
| John - SC Support - Posts: 36300 |
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Please get us the two chartbooks and we will take a look. Make sure you tell us which charts are the ones in question.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-30 22:47:50] |
| Steve Leon - Posts: 301 |
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Not sure if i am sending you these chartbooks correctly Please let me know if i am not Treasury DOM is chartbook running on my older existing system Treasury DOM ultra is running on my new computer I am looking at ZNZ23_FUT_CME; i am running Tresaury DOM on a subinstance. The volume by price numbers are the same in the main instance; Treasury DOM ultra I am running on my new computer again looking at ZNZ23. The numbers for the volume profile (total volume) are different on this computer even if i create a new Trade DOM and a new Volume by Price study. Again same update/version and same data feed - Teton I am also seeing the same differences on other symbols such as ES (difference in total volume of volume by price study between the two computers ? Thank you |
 Treasuries DOM ultra.Cht - Attached On 2023-10-30 22:39:29 UTC - Size: 30.69 KB - 152 views Treasuries DOM.Cht - Attached On 2023-10-30 22:40:26 UTC - Size: 28.68 KB - 110 views |
| [2023-10-30 23:07:50] |
| Steve Leon - Posts: 301 |
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Let me know if a short video of the two computers running at same time would be helpful ?
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| [2023-10-31 14:24:35] |
| John - SC Support - Posts: 36300 |
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When we look at the two chartbooks we are seeing the exact same information in the Volume by Price profiles, so it is not a matter of the settings for these profiles, which is what we were thinking. Can you please tell us what the "Data/Trade Service Settings >> Main Settings >> Current Selected Service" is set to on both systems? We are wondering if these are set exactly the same as this may be related to the symbols you are using. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-31 15:13:16] |
| User584084 - Posts: 262 |
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Check the tick size under symbol settings for both chartbooks. Make sure they are the same after copying. If you change the tick size from the default in the original chart say NQ from 0.25 to 1.00, when the chart is copied, the tick size in the copied chart will be the default value 0.25 not 1.
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| [2023-10-31 23:49:45] |
| Steve Leon - Posts: 301 |
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1) The Current selected service is set to Teton CME order routing (trading) on both systems. I can send you a screen shot ? 2) I checked the tick value under symbol settings both under chart settings and global settings and it is correct and the same on both systems. I am attaching two videos that start at essentially the same time; showing ZNZ23 around the start of Globex. One is labelled "new computer ZN ..." the other is "old computer ..." The data that is coming in on Time and sales is the same. The data on the market depth is the same the recent bid and ask is the same The current traded bid ask is the same The difference is in the total volume being displayed in the volume by price study. It does not add up to the current traded bid and ask on "new computer" but it does on the "old computer If the formatting is too small to see on the new computer video i can reprocess and send a new video making it easier to see. Thank you for trying to help sort this out. |
Private File |
| [2023-10-31 23:57:16] |
| Steve Leon - Posts: 301 |
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Here is the other video "old computer..." Thank you again |
Private File |
| [2023-11-01 15:00:29] |
| John - SC Support - Posts: 36300 |
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You made the statement that "it does not add up to the current traded bid and ask on "new computer" but it does on the "old computer"". We have only been looking at the volumes of the VbP and thinking they were not the same between the two computers. Are the volumes in the VbP the same on both computers? And is the only issue that the Current Traded Bid + Ask is not adding up to the volume in the VbP? If so, then how are you resetting the Current Traded Bid/Ask columns to coincide with the beginning of when the Volume Profile is starting? Unless you have a custom study to do this, you would have to be selecting the "Reset Current Bid and Ask" to reset those columns. And then make sure that your Volume by Price Profile is also resetting at the right time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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