Support Board
Date/Time: Tue, 26 Nov 2024 00:17:43 +0000
No account information is in Trade Window
View Count: 703
| [2023-09-11 14:18:42] |
| User788463 - Posts: 22 |
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No account information is in Trade Window when I successfully login sierra chart platform.
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 SierraChart.jpg / V - Attached On 2023-09-11 14:17:39 UTC - Size: 114.34 KB - 89 views Attachment Deleted. |
| [2023-09-11 17:49:32] |
| John - SC Support - Posts: 36286 |
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What trading service are you connected to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-12 10:23:01] |
| User788463 - Posts: 22 |
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This problem is solved. But the platform fail to receive real-time data. My data feed package is "10 - Evaluate Highest Available Service Package". |
| [2023-09-12 10:32:34] |
| Sierra_Chart Engineering - Posts: 17178 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-18 10:45:20] |
| User788463 - Posts: 22 |
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I reinstalled my laptop and Sierra Chart software. When I login to the Sierra Chart platform, there is NO account information.
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Private File |
| [2024-01-18 16:25:18] |
| John - SC Support - Posts: 36286 |
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What service are you connected to? Also, please open your "Trade >> Trade Service Log" and copy paste the information from there to this thread for us to look at it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-19 13:28:02] |
| User788463 - Posts: 22 |
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The service I connect to is "10 - Integrated Standard". And Trade Service Log is showed below. 2024-01-19 11:13:19.392 | TradeActivity files query time: 0.000458 seconds. Entries: 0. Current queries: 2 2024-01-19 11:13:19.392 | TradeActivity files query time: 0.000009 seconds. Entries: 0. Current queries: 2 2024-01-19 11:13:26.268 | TradeActivity files query time: 0.004458 seconds. Entries: 0. Current queries: 1 2024-01-19 11:13:27.683 | Delayed Data Feed | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 2024-01-19 11:13:27.683 | Delayed Data Feed | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 |
| [2024-01-19 16:36:13] |
| John - SC Support - Posts: 36286 |
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Please select "Global Settings >> Data/Trade Service Settings >> Main Settings" and tell us what the entry for "Current Selected Service" is set to.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-19 17:53:08] |
| User788463 - Posts: 22 |
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Current Selected Service is set to "SC Data - All Services [data]".
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| [2024-01-19 18:10:43] |
| John - SC Support - Posts: 36286 |
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Start by rebooting your computer to make sure it is not a resource availability issue with your system. If you still have the issue after rebooting, then select "Trade >> General Trade Settings >> General" and change the entry for "Number of Simulation Accounts" to a value other than what is in this field (i.e. if it is set to 1, then change it to 2, if it is 27 change it to 5, etc.). We just need the number to change. Let us know if after you do the above if you are still having an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-20 03:57:01] |
| User788463 - Posts: 22 |
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Rebooting my computer and following the above instructions, the issue is still EXISTING.
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| [2024-01-22 14:21:13] |
| John - SC Support - Posts: 36286 |
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Is this on all charts on that system? Can you start a new chart and see if the problem is with that chart as well. If you still have the issue on a new chart, then please get us that Chartbook and your Sierra4.config file and we will take a look. Refer to the following for how to get us files: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile The Sierra4.config file is located in your main Sierra Chart installation folder (typically C:\SierraChart). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-22 14:44:17] |
| User788463 - Posts: 22 |
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This issue is still existing. And attached file is "Sierra4.config".
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Private File |
| [2024-01-22 16:59:52] |
| John - SC Support - Posts: 36286 |
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The problem is your Sierra4.config file. We do not know why, but there is a problem with it, and that is why you are not getting the trade accounts showing. You can try to find a backup of that file that does not have the problem. Refer to the following: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Worst case, if you can not find a backup easily enough, you would need to exit from Sierra Chart, and then remove the file 'Sierra4.config'. Then start Sierra Chart again, and the file will be created as a new file. You would have to recreate any changes to your global settings that were stored in that file. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-23 00:29:36] |
| User788463 - Posts: 22 |
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The solution you suggest does not work. I think my computer has a newly installed OS and Sierra Chart. |
| [2024-01-23 01:22:27] |
| Sierra_Chart Engineering - Posts: 17178 |
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Do you want to see your live account identifier or simulated accounts?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-23 02:17:59] |
| User788463 - Posts: 22 |
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In simulated mode, it shows different information, such as the following:
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| SC_Simulated.jpg / V - Attached On 2024-01-23 02:17:54 UTC - Size: 198.77 KB - 43 views |
| [2024-01-23 04:01:22] |
| Sierra_Chart Engineering - Posts: 17178 |
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Yes that does make sense. With the current Data Service you have selected you will not see any live accounts listed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-23 04:01:33
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| [2024-01-23 05:45:27] |
| User788463 - Posts: 22 |
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How to fix it?
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| [2024-01-23 06:54:51] |
| Sierra_Chart Engineering - Posts: 17178 |
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Who is your futures broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-23 07:11:20] |
| User788463 - Posts: 22 |
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My broker is deep discount trading.
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| [2024-01-23 15:01:51] |
| Sierra_Chart Engineering - Posts: 17178 |
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Do you know if your account is set up on Teton order routing, CQG or Rithmic? We need to know which one.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-23 16:59:31] |
| User788463 - Posts: 22 |
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When checking my accounts, it should be Teton order routing. The attached file is a snapshot of my account information. |
| SC_DataFeed.jpg / V - Attached On 2024-01-23 16:59:14 UTC - Size: 136.01 KB - 41 views |
| [2024-01-23 17:01:56] |
| John - SC Support - Posts: 36286 |
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We need to know how your Brokerage account is setup. Your brokerage will have set you up to use Teton, CQG, or Rithmic. We need to know which one in order to give you the proper instructions to connect.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-26 12:35:10] |
| User788463 - Posts: 22 |
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My account is set up on Teton order routing, and the clearing firm is IronBean. Now, SC can show my account information. But I can't receive real-time data. How to fix it?? |
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