Support Board
Date/Time: Wed, 27 Nov 2024 08:36:18 +0000
Data issue?
View Count: 814
| [2023-09-04 09:59:15] |
| maxm1987 - Posts: 116 |
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hi team. just wanted to ask if there is anything wrong that im not aware of since my charts are not updating? Is there insufficient funds or sth different going on? |
| [2023-09-04 12:11:55] |
| Sierra_Chart Engineering - Posts: 17191 |
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Tell us one symbol you are referring to. There is a holiday in the US affecting markets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-04 12:13:38] |
| maxm1987 - Posts: 116 |
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NQ. The market was open. The chart updates when I click delete and download all data but once it‘s updated it stops again
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| [2023-09-04 13:15:55] |
| Sierra_Chart Engineering - Posts: 17191 |
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We see no problem with September NQ futures now. Go to the chart and select Window >> Current Quote Window. Do you see price and volume updates there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-04 13:28:30] |
| maxm1987 - Posts: 116 |
|
see picture. nothing
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 Unbenannt.PNG / V - Attached On 2023-09-04 13:28:17 UTC - Size: 207.38 KB - 69 views |
| [2023-09-04 13:55:07] |
| Sierra_Chart Engineering - Posts: 17191 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-04 14:28:55] |
| maxm1987 - Posts: 116 |
|
there you go Software version: 2497 64-bit | 2023-09-04 14:24:11.352 Primary Thread ID: 21812 | 2023-09-04 14:24:11.352 Usage end date: 2023-10-05 | 2023-09-04 14:24:11.352 Enabled for: Advanced Features 2. | 2023-09-04 14:24:11.352 Enabled for: Sierra Chart Historical Data Service. | 2023-09-04 14:24:11.352 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-09-04 14:24:11.352 Enabled for: Delayed Denali Exchange Data Feed. | 2023-09-04 14:24:11.352 Enabled for exchange2: CME (Trading Account Required) | 2023-09-04 14:24:11.352 Enabled for exchange2: CBOT (Trading Account Required) | 2023-09-04 14:24:11.352 Enabled for exchange2: COMEX (Trading Account Required) | 2023-09-04 14:24:11.352 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-09-04 14:24:11.352 Enabled for exchange2: fairx_exchange.data | 2023-09-04 14:24:11.352 Enabled for exchange2: US Equities Consolidated Tape | 2023-09-04 14:24:11.352 Enabled for exchange2: NASDAQ Global Indexes | 2023-09-04 14:24:11.352 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-09-04 14:24:11.352 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-09-04 14:24:11.352 Custom symbol settings values: enabled | 2023-09-04 14:24:11.352 Chart Update Interval: 500 | 2023-09-04 14:24:11.352 Intraday Data Storage Time Unit: 0 | 2023-09-04 14:24:11.352 Time Zone: +00:00:00 (UTC+00) | 2023-09-04 14:24:11.352 2023-09-04 14:24:11 Local computer time in UTC | 2023-09-04 14:24:11.352 2023-09-04 14:24:11 Local computer time in SC Time Zone | 2023-09-04 14:24:11.352 2023-09-04 14:23:44 Server time in UTC | 2023-09-04 14:24:11.352 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-09-04 14:24:11.352 Program path: C:\SierraChart\ | 2023-09-04 14:24:11.352 Data Files path: C:\SierraChart\Data\ | 2023-09-04 14:24:11.352 OS Version Number: 10.0 | 2023-09-04 14:24:11.352 Locale Setting: C | 2023-09-04 14:24:11.352 DLLs: UserContributedStudies_64.dll | 2023-09-04 14:24:11.352 Allowed protected custom studies: | 2023-09-04 14:24:11.352 Crash reporter started: true | 2023-09-04 14:24:11.352 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2023-09-04 14:24:13.608 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 32768 | 2023-09-04 14:24:13.608 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. | 2023-09-04 14:24:13.608 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2023-09-04 14:24:19.995 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. | 2023-09-04 14:24:19.995 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-09-04 14:24:19.995 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Closed. | 2023-09-04 14:24:19.995 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 443 | 2023-09-04 14:24:27.379 DTC Client socket (2) | Creating socket. | 2023-09-04 14:24:27.380 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:24:27.380 DTC Client socket (2) | Connecting to IP: 142.215.17.190. | 2023-09-04 14:24:27.380 Denali Data Feed | Network connection to server complete. | 2023-09-04 14:24:27.875 Denali Data Feed | Starting socket receive thread. | 2023-09-04 14:24:27.875 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-04 14:24:27.875 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-04 14:24:29.327 Denali Data Feed | Sending logon request message. | 2023-09-04 14:24:29.327 Denali Data Feed | Received logon response. | 2023-09-04 14:24:31.611 Denali Data Feed | Server Name: RealTime Server. | 2023-09-04 14:24:31.611 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:24:31.611 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-04 14:24:31.611 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-04 14:24:31.611 DTC Client socket (2) | CloseSocket call. | 2023-09-04 14:24:31.611 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:24:31.611 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-09-04 14:24:31.611 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:24:31.611 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:24:31.798 DTC Client socket (2) | Closed. | 2023-09-04 14:24:31.798 NQU3.CME 1 Min #1 | Reloading chart. | 2023-09-04 14:24:48.931 Mapping NQU3.CME to NQU23. Service code: cme | 2023-09-04 14:24:49.431 Denali Data Feed | Starting real-time market data updates for: NQU3.CME (NQU23). ID: 2 Service code: cme | 2023-09-04 14:24:49.431 Denali Data Feed | Requesting security definition data for: NQU3.CME (NQU23). ID: 2 | 2023-09-04 14:24:49.432 Starting DelayedDownloadMonitoringTimer | 2023-09-04 14:24:49.432 Starting HDTimeoutTimer | 2023-09-04 14:24:49.432 Added historical Intraday data request for NQU3.CME to the queue. | 2023-09-04 14:24:49.432 Intraday data recording state for symbol NQU3.CME is set to download 'Pending'. | 2023-09-04 14:24:49.432 Triggering next historical data download in queue. | 2023-09-04 14:24:49.432 Delaying start of download for NQU3.CME. | 2023-09-04 14:24:49.433 Denali Data Feed | Connecting to the server ds31-2.sierracharts.com. Port 443 | 2023-09-04 14:25:01.770 DTC Client socket (2) | Creating socket. | 2023-09-04 14:25:01.770 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:25:01.770 DTC Client socket (2) | Connecting to IP: 142.215.18.108. | 2023-09-04 14:25:01.770 Denali Data Feed | Network connection to server complete. | 2023-09-04 14:25:01.931 Denali Data Feed | Starting socket receive thread. | 2023-09-04 14:25:01.931 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-04 14:25:01.931 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-04 14:25:02.144 Denali Data Feed | Sending logon request message. | 2023-09-04 14:25:02.144 Denali Data Feed | Received logon response. | 2023-09-04 14:25:03.038 Denali Data Feed | Server Name: RealTimeServer. | 2023-09-04 14:25:03.038 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:25:03.038 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-04 14:25:03.038 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-04 14:25:03.038 DTC Client socket (2) | CloseSocket call. | 2023-09-04 14:25:03.038 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:25:03.038 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-09-04 14:25:03.038 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:25:03.038 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:25:03.230 DTC Client socket (2) | Closed. | 2023-09-04 14:25:03.230 HD Request # 1 | Downloading Intraday chart data for NQU3.CME to the file NQU3.CME.scid. Service: cme | 2023-09-04 14:25:20.547 HD Request # 1 | Download start date-time: 2023-09-04 14:23:01.000000. File last date-time: 2023-09-04 14:23:01.455004 | 2023-09-04 14:25:20.548 HD Request # 1 | Using server: ds26.sierracharts.com port 10149 | 2023-09-04 14:25:20.548 Socket (2) | Creating socket. | 2023-09-04 14:25:20.548 Socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:25:20.548 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-09-04 14:25:20.548 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-09-04 14:25:21.533 HD Request # 1 | Sending historical data logon request message. | 2023-09-04 14:25:21.533 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-09-04 14:23:01. Record interval: 0. Symbol: NQU23 | 2023-09-04 14:25:26.840 HD Request # 1 | Decompressing data. | 2023-09-04 14:25:27.190 HD Request # 1 | Receiving Intraday data for NQU3.CME starting at 2023-09-04 14:23:01.070000 | 2023-09-04 14:25:27.567 Socket (2) | CloseSocket call. | 2023-09-04 14:25:27.567 Historical data download thread signaled to stop. | 2023-09-04 14:25:27.568 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:25:27.568 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-09-04 14:23:01.987000. | 2023-09-04 14:25:27.568 HD Request # 1 | Received 318 Intraday data records from 2023-09-04 14:23:01.070000 to 2023-09-04 14:25:21.201000 (2.3 minutes. Delay: 6.4 seconds) and wrote 306 records for NQU3.CME | 2023-09-04 14:25:27.568 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-09-04 14:25:21.201000 | 2023-09-04 14:25:27.576 HD Request # 1 | Completion time: 7s. | 2023-09-04 14:25:27.576 HD Request # 1 | Intraday data download complete for NQU3.CME. Unique request ID: 1 | 2023-09-04 14:25:27.576 Removing historical data download ID 1. | 2023-09-04 14:25:27.576 Real-time Intraday chart data file updates started for NQU3.CME | 2023-09-04 14:25:27.576 Intraday chart data file opened for NQU3.CME | 2023-09-04 14:25:27.576 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-09-04 14:25:27.576 Triggering next historical data download in queue. | 2023-09-04 14:25:27.576 Historical data for NQU3.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-09-04 14:25:27.576 No download requests in the queue to start downloads for. | 2023-09-04 14:25:27.576 Socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:25:27.853 Socket (2) | Closed. | 2023-09-04 14:25:27.853 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 | 2023-09-04 14:25:33.049 DTC Client socket (2) | Creating socket. | 2023-09-04 14:25:33.050 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:25:33.050 DTC Client socket (2) | Connecting to IP: 142.215.17.189. | 2023-09-04 14:25:33.050 Denali Data Feed | Network connection to server complete. | 2023-09-04 14:25:33.273 Denali Data Feed | Starting socket receive thread. | 2023-09-04 14:25:33.273 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-04 14:25:33.273 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-04 14:25:33.467 Denali Data Feed | Sending logon request message. | 2023-09-04 14:25:33.467 Denali Data Feed | Received logon response. | 2023-09-04 14:25:34.390 Denali Data Feed | Server Name: RealTime Server. | 2023-09-04 14:25:34.390 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:25:34.390 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-04 14:25:34.390 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-04 14:25:34.390 DTC Client socket (2) | CloseSocket call. | 2023-09-04 14:25:34.390 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:25:34.390 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-09-04 14:25:34.390 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:25:34.390 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:25:34.650 DTC Client socket (2) | Closed. | 2023-09-04 14:25:34.650 File >> Disconnect selected. | 2023-09-04 14:25:42.400 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-09-04 14:25:42.402 DTC Client socket (1) | CloseSocket call. | 2023-09-04 14:25:42.402 DTC Client socket (1) | Max send buffers used during socket life: 8 | 2023-09-04 14:25:42.402 DTC Client socket (1) | Max send buffer size during socket life: 1528 | 2023-09-04 14:25:42.402 DTC Client socket (0) | CloseSocket call. | 2023-09-04 14:25:42.402 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:25:42.402 Rithmic Direct - DTC | Disconnected. | 2023-09-04 14:25:42.402 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:25:42.402 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-09-04 14:25:42.547 DTC Client socket (1) | Closed. | 2023-09-04 14:25:42.547 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-09-04 14:25:48.732 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-09-04 14:25:48.733 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-09-04 14:25:48.734 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-09-04 14:25:48.734 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-09-04 14:25:48.734 Rithmic Direct - DTC | Network connection to server complete. | 2023-09-04 14:25:48.880 Rithmic Direct - DTC | Starting socket receive thread. | 2023-09-04 14:25:48.880 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-09-04 14:25:48.880 Rithmic Direct - DTC | Sending logon request message. | 2023-09-04 14:25:48.880 Rithmic Direct - DTC | Received logon response. | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Server Name: . | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Successfully connected. | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Trading is supported. | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | OCO Orders supported. | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-09-04 14:25:50.146 Rithmic Direct - DTC | Connected to server complete. | 2023-09-04 14:25:50.146 Triggering next historical data download in queue. | 2023-09-04 14:25:50.149 Triggering next historical data download in queue. | 2023-09-04 14:25:50.149 Triggering next historical data download in queue. | 2023-09-04 14:25:50.149 Triggering next historical data download in queue. | 2023-09-04 14:25:50.149 Subscribing to symbol for symbol alert. ESZ2.CME | 2023-09-04 14:25:50.149 Mapping ESZ2.CME to ESZ22. Service code: cme | 2023-09-04 14:25:50.149 Using symbol data fast lookup vector | 2023-09-04 14:25:50.149 Denali Data Feed | Starting real-time market data updates for: ESZ2.CME (ESZ22). ID: 1 Service code: cme | 2023-09-04 14:25:50.149 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-09-04 14:25:50.149 Denali Data Feed | Requesting security definition data for: ESZ2.CME (ESZ22). ID: 1 | 2023-09-04 14:25:50.149 Subscribing to symbol for symbol alert. ESZ2.CME | 2023-09-04 14:25:50.149 Subscribing to symbol for symbol alert. ESZ2.CME | 2023-09-04 14:25:50.149 No download requests in the queue to start downloads for. | 2023-09-04 14:25:50.150 No download requests in the queue to start downloads for. | 2023-09-04 14:25:50.150 No download requests in the queue to start downloads for. | 2023-09-04 14:25:50.150 No download requests in the queue to start downloads for. | 2023-09-04 14:25:50.150 DTC Client socket (2) | Creating socket. | 2023-09-04 14:25:50.150 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:25:50.150 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-09-04 14:25:50.150 Mapping NQU3.CME to NQU23. Service code: cme | 2023-09-04 14:25:50.185 Denali Data Feed | Starting real-time market data updates for: NQU3.CME (NQU23). ID: 2 Service code: cme | 2023-09-04 14:25:50.185 Denali Data Feed | Requesting security definition data for: NQU3.CME (NQU23). ID: 2 | 2023-09-04 14:25:50.185 Added historical Intraday data request for NQU3.CME to the queue. | 2023-09-04 14:25:50.185 Intraday data recording state for symbol NQU3.CME is set to download 'Pending'. | 2023-09-04 14:25:50.185 Triggering next historical data download in queue. | 2023-09-04 14:25:50.185 Delaying start of download for NQU3.CME. | 2023-09-04 14:25:50.188 Denali Data Feed | Network connection to server complete. | 2023-09-04 14:25:50.388 Denali Data Feed | Starting socket receive thread. | 2023-09-04 14:25:50.388 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-04 14:25:50.388 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-04 14:25:50.642 Denali Data Feed | Sending logon request message. | 2023-09-04 14:25:50.642 Denali Data Feed | Received logon response. | 2023-09-04 14:25:50.847 Denali Data Feed | Server Name: RealTime Server. | 2023-09-04 14:25:50.847 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:25:50.847 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-09-04 14:25:50.847 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-04 14:25:50.847 DTC Client socket (2) | CloseSocket call. | 2023-09-04 14:25:50.847 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:25:50.847 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-09-04 14:25:50.847 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:25:50.847 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:25:51.014 DTC Client socket (2) | Closed. | 2023-09-04 14:25:51.014 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-09-04 14:25:52.839 DTC Client socket (2) | Creating socket. | 2023-09-04 14:25:52.839 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:25:52.839 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-09-04 14:25:52.839 Denali Data Feed | Network connection to server complete. | 2023-09-04 14:25:53.010 Denali Data Feed | Starting socket receive thread. | 2023-09-04 14:25:53.010 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-04 14:25:53.011 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-04 14:25:53.194 Denali Data Feed | Sending logon request message. | 2023-09-04 14:25:53.194 Denali Data Feed | Received logon response. | 2023-09-04 14:25:54.042 Denali Data Feed | Server Name: RealTime Server. | 2023-09-04 14:25:54.042 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:25:54.042 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-04 14:25:54.042 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-04 14:25:54.042 DTC Client socket (2) | CloseSocket call. | 2023-09-04 14:25:54.043 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:25:54.043 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-09-04 14:25:54.043 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:25:54.043 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:25:54.198 DTC Client socket (2) | Closed. | 2023-09-04 14:25:54.198 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2023-09-04 14:26:08.745 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2023-09-04 14:26:08.745 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2023-09-04 14:26:08.745 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 65536 | 2023-09-04 14:26:10.071 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2023-09-04 14:26:10.432 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2023-09-04 14:26:10.433 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-09-04 14:26:10.433 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2023-09-04 14:26:10.433 HD Request # 2 | Downloading Intraday chart data for NQU3.CME to the file NQU3.CME.scid. Service: cme | 2023-09-04 14:26:21.927 HD Request # 2 | Download start date-time: 2023-09-04 14:25:21.000000. File last date-time: 2023-09-04 14:25:21.201000 | 2023-09-04 14:26:21.928 HD Request # 2 | Using server: ds28.sierracharts.com port 10150 | 2023-09-04 14:26:21.928 Socket (2) | Creating socket. | 2023-09-04 14:26:21.928 Socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:26:21.928 Socket (2) | Connecting to IP: 142.215.18.147. | 2023-09-04 14:26:21.928 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-09-04 14:26:22.254 HD Request # 2 | Sending historical data logon request message. | 2023-09-04 14:26:22.254 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-09-04 14:25:21. Record interval: 0. Symbol: NQU23 | 2023-09-04 14:26:23.117 HD Request # 2 | Decompressing data. | 2023-09-04 14:26:23.285 HD Request # 2 | Receiving Intraday data for NQU3.CME starting at 2023-09-04 14:25:21.200000 | 2023-09-04 14:26:23.436 Socket (2) | CloseSocket call. | 2023-09-04 14:26:23.437 Historical data download thread signaled to stop. | 2023-09-04 14:26:23.437 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-09-04 14:25:22.411000. | 2023-09-04 14:26:23.437 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:26:23.437 HD Request # 2 | Received 112 Intraday data records from 2023-09-04 14:25:21.200000 to 2023-09-04 14:26:16.537004 (55.3 seconds. Delay: 6.9 seconds) and wrote 110 records for NQU3.CME | 2023-09-04 14:26:23.437 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-09-04 14:26:16.537004 | 2023-09-04 14:26:23.445 HD Request # 2 | Completion time: 2s. | 2023-09-04 14:26:23.445 HD Request # 2 | Intraday data download complete for NQU3.CME. Unique request ID: 2 | 2023-09-04 14:26:23.445 Removing historical data download ID 2. | 2023-09-04 14:26:23.445 Real-time Intraday chart data file updates started for NQU3.CME | 2023-09-04 14:26:23.445 Intraday chart data file opened for NQU3.CME | 2023-09-04 14:26:23.445 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-09-04 14:26:23.445 Triggering next historical data download in queue. | 2023-09-04 14:26:23.445 Historical data for NQU3.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-09-04 14:26:23.445 No download requests in the queue to start downloads for. | 2023-09-04 14:26:23.445 Socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:26:23.706 Socket (2) | Closed. | 2023-09-04 14:26:23.706 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-09-04 14:26:24.048 DTC Client socket (2) | Creating socket. | 2023-09-04 14:26:24.049 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-09-04 14:26:24.049 DTC Client socket (2) | Connecting to IP: 142.215.17.187. | 2023-09-04 14:26:24.049 Denali Data Feed | Network connection to server complete. | 2023-09-04 14:26:24.222 Denali Data Feed | Starting socket receive thread. | 2023-09-04 14:26:24.222 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-04 14:26:24.222 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-04 14:26:24.389 Denali Data Feed | Sending logon request message. | 2023-09-04 14:26:24.389 Denali Data Feed | Received logon response. | 2023-09-04 14:26:25.268 Denali Data Feed | Server Name: RealTime Server. | 2023-09-04 14:26:25.268 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-04 14:26:25.268 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-04 14:26:25.268 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-04 14:26:25.268 DTC Client socket (2) | CloseSocket call. | 2023-09-04 14:26:25.269 Denali Data Feed | Disconnected from the server. | 2023-09-04 14:26:25.269 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-09-04 14:26:25.269 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-04 14:26:25.269 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-04 14:26:25.401 DTC Client socket (2) | Closed. | 2023-09-04 14:26:25.401 |
| [2023-09-04 14:30:21] |
| maxm1987 - Posts: 116 |
|
the symbol is NQU3.CME
|
| [2023-09-04 17:01:40] |
| Sierra_Chart Engineering - Posts: 17191 |
|
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-04 14:26:25.268 Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-04 17:16:14
|
| [2023-09-04 17:59:25] |
| maxm1987 - Posts: 116 |
|
Hmm .. I don’t understand :/ I haven’t changed anything and use one computer only .. is there anything I can do about it?
|
| [2023-09-04 18:09:47] |
| maxm1987 - Posts: 116 |
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Is there a chance to ask for the ip addresses and the locations from where my account was accessed? I mean if it doesn’t get resolved it’s useless for me as I don’t have another Computer. Is there any way to renew my account? Otherwise I will have to shut down my Sierra completely Date Time Of Last Edit: 2023-09-04 19:16:13
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| [2023-09-05 03:01:19] |
| maxm1987 - Posts: 116 |
|
guys cam you please get back to me on this as I need this resolved urgently. Im not using a second computer I own a single computer only. Is there a chance to shut down the old license and give me a new one?
Date Time Of Last Edit: 2023-09-05 04:47:16
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| [2023-09-05 09:30:08] |
| Sierra_Chart Engineering - Posts: 17191 |
|
We do see you are using one computer. Update all of your installations of Sierra Chart following these instructions: Software Download: Fast Update That should resolve the problem, if not let us know and we will give you the next step. But the next step would be to make sure you do not have more than two or three instances of Sierra Chart using the Denali Data Feed on the same computer. To do that, set this to No for the other instances: Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to No. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-05 09:30:46
|
| [2023-09-05 13:47:46] |
| maxm1987 - Posts: 116 |
|
still the same problem .. i have two instances, I updated both instances, I think one is running with Denali, the other one with Interactive Brokers. Here is the latest message log but i think it still says im using two devices ;/ Software version: 2540 64-bit | 2023-09-05 13:40:31.304 Primary Thread ID: 9356 | 2023-09-05 13:40:31.304 Usage end date: 2023-10-05 | 2023-09-05 13:40:31.304 Enabled for: Advanced Features 2. | 2023-09-05 13:40:31.304 Enabled for: Sierra Chart Historical Data Service. | 2023-09-05 13:40:31.304 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-09-05 13:40:31.304 Enabled for: Delayed Denali Exchange Data Feed. | 2023-09-05 13:40:31.304 Enabled for exchange2: CME (Trading Account Required) | 2023-09-05 13:40:31.304 Enabled for exchange2: CBOT (Trading Account Required) | 2023-09-05 13:40:31.304 Enabled for exchange2: COMEX (Trading Account Required) | 2023-09-05 13:40:31.304 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-09-05 13:40:31.304 Enabled for exchange2: fairx_exchange.data | 2023-09-05 13:40:31.304 Enabled for exchange2: US Equities Consolidated Tape | 2023-09-05 13:40:31.304 Enabled for exchange2: NASDAQ Global Indexes | 2023-09-05 13:40:31.304 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-09-05 13:40:31.304 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-09-05 13:40:31.304 Custom symbol settings values: enabled | 2023-09-05 13:40:31.304 Chart Update Interval: 500 | 2023-09-05 13:40:31.304 Intraday Data Storage Time Unit: 0 | 2023-09-05 13:40:31.304 Time Zone: +00:00:00 (UTC+00) | 2023-09-05 13:40:31.304 2023-09-05 13:40:31 Local computer time in UTC | 2023-09-05 13:40:31.304 2023-09-05 13:40:31 Local computer time in SC Time Zone | 2023-09-05 13:40:31.304 2023-09-05 13:38:58 Server time in UTC | 2023-09-05 13:40:31.304 Local computer UTC time and Server UTC time difference: 3 seconds. | 2023-09-05 13:40:31.304 Program path: C:\SierraChart\ | 2023-09-05 13:40:31.304 Data Files path: C:\SierraChart\Data\ | 2023-09-05 13:40:31.304 OS Version Number: 10.0 | 2023-09-05 13:40:31.304 Locale Setting: C | 2023-09-05 13:40:31.304 DLLs: UserContributedStudies_64.dll | 2023-09-05 13:40:31.305 Allowed protected custom studies: | 2023-09-05 13:40:31.305 Crash reporter started: true | 2023-09-05 13:40:31.305 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-09-05 13:40:53.237 DTC Client socket (2) | Creating socket. | 2023-09-05 13:40:53.237 DTC Client socket (2) | New receive buffer size: 0 | 2023-09-05 13:40:53.237 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-09-05 13:40:53.237 Denali Data Feed | Network connection to server complete. | 2023-09-05 13:40:53.356 Denali Data Feed | Starting socket receive thread. | 2023-09-05 13:40:53.356 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-09-05 13:40:53.356 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-09-05 13:40:53.511 Denali Data Feed | Sending logon request message. | 2023-09-05 13:40:53.511 Denali Data Feed | Received logon response. | 2023-09-05 13:40:54.309 Denali Data Feed | Server Name: RealTimeServer. | 2023-09-05 13:40:54.309 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-09-05 13:40:54.309 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-09-05 13:40:54.309 Denali Data Feed | Failed connections: 5 | 2023-09-05 13:40:54.309 Denali Data Feed | Waiting for socket receive thread to end | 2023-09-05 13:40:54.309 DTC Client socket (2) | CloseSocket call. | 2023-09-05 13:40:54.309 Denali Data Feed | Disconnected from the server. | 2023-09-05 13:40:54.309 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-09-05 13:40:54.309 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-05 13:40:54.309 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-09-05 13:40:54.424 DTC Client socket (2) | Closed. | 2023-09-05 13:40:54.424 |
| [2023-09-05 13:55:30] |
| maxm1987 - Posts: 116 |
|
I also checked the current quote window for the two instances and there is no activity for either one
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| [2023-09-05 14:15:09] |
| maxm1987 - Posts: 116 |
|
Just a small update For the second instance that’s running with interactive brokers I set „allow support for Sierra chart data feeds“ to no and this instance is updating. But my main instance that’s running on Denali and that I use for trading is not |
| [2023-09-05 14:26:37] |
| maxm1987 - Posts: 116 |
|
Update: I set for the first instance „allow support for Sierra chart data feeds“ to no as well and now it seems to be working. Im running bookmap and rithmic in parallel and the data seems to be in real time. Can you tell me what’s going on? What does it do when I set the „allow support“ to no? Do i receive the data from interactive brokers now? And why is it working now? I’m just not sure if it’s working normal right now or not |
| [2023-09-05 14:48:30] |
| maxm1987 - Posts: 116 |
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Update: now my charts show this message constantly .. (see image) |
| [2023-09-05 15:44:18] |
| Sierra_Chart Engineering - Posts: 17191 |
|
How many instances of Sierra Chart are you running? And after you change this setting: For the second instance that’s running with interactive brokers I set „allow support for Sierra chart data feeds“ to no and this instance is updating. You need to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers No more than three instances need to have that set to Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-05 15:45:35
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| [2023-09-05 15:53:48] |
| maxm1987 - Posts: 116 |
|
Two instances only, one for IB which I only use to log into once a month to stay qualified for the discounted data price .. and the other that I use for trading that runs with Denali. I tried disconnecting and reconnecting several times but it doesn’t do anything, meaning I’m not getting live data for my main Denali instance. After all, I only have two instances so it shouldn’t even be a problem. What I don’t get is when you see I’m using one computer only, why to I keep getting the message that I’m using two devices? Is there anything else we could try? Like shutting down my license and reloading my charts in a new license/ instance? |
| [2023-09-05 16:36:37] |
| Sierra_Chart Engineering - Posts: 17191 |
|
We see connections for you from both Germany and France. We may be able to log out the France connection. Do you want us to try? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-05 16:36:48
|
| [2023-09-05 16:41:27] |
| maxm1987 - Posts: 116 |
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Yes please!! Does this mean somebody else is using my license? In case this happens in the future is there a way to prevent it in the future by shutting down my license completely ? Thanks for the effort |
| [2023-09-05 16:54:17] |
| Sierra_Chart Engineering - Posts: 17191 |
|
Yes it does if you are not aware of the login from France. We can change the password as well. We can log out those instances and change the password and this will solve the situation. Make sure your email address is up-to-date here and confirm this and we will reset your password as well: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-05 16:55:42
|
| [2023-09-05 16:56:02] |
| Sierra_Chart Engineering - Posts: 17191 |
|
We have invalidated the logins from France and also we saw one from Madagascar. This is done but it does take time to go into effect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-05 16:59:16] |
| maxm1987 - Posts: 116 |
|
What?? That’s crazy .. Do you think it will happen again in the future and is there a way to prevent it? |
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