Support Board
Date/Time: Wed, 27 Nov 2024 10:52:39 +0000
Sierra Chart Performance issue
View Count: 721
| [2023-08-29 14:12:24] |
| __Kai__ - Posts: 14 |
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Dear support team, I have recently a serious performance issue. I'm on vacation so I copied my chartbook to my notebook which has the same CPU as my desktop PC (Ryzen 5900HX with 16GB of RAM and no dedicated GPU). On my Notebook the cpu, gpu and memory consumption is on the lower level without any peaks (see attached screenshot). But when I try to draw something or move a chart it is very laggy to a extend that makes it unusable. Even scrolling through the message log is verry laggy. All other open applications run smoothly. I have in total 11 charts open in my workbook and no lvl 2 data. I reduced my workbook already by closing another 11 charts I rather do not need to check if this will help to increase the performance. Unfortunately it hasn't. I updated Sierra Charts to the most recent version and in addition to that I restarted my Notebook and Sierra Charts a couple of times without an improvement. The same workbook with the total of 22 charts run perfectly fine on my deskop PC with the same CPU and almost identical HW. Addendum: I closed all charts except of 2. The issue is slighly better but still persists. Please help. Thank you. Date Time Of Last Edit: 2023-08-29 14:42:41
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| [2023-08-29 15:17:28] |
| John - SC Support - Posts: 36309 |
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You stated that the notebook does not have a dedicated GPU. Check the setting for "Global Settings >> Graphics Settings - Global >> Other >> Use OpenGL for Chart Graphics". You would want this to NOT be enabled (i.e. disabled - no checkmark). If you change this, then you need to restart Sierra Chart. See if this helps with your situation. Otherwise, the following section of our documentation goes into detail of various things to look into: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often As it states in the Introduction section for the above, you will want to start with section 30.48. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-29 17:53:05] |
| __Kai__ - Posts: 14 |
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I've checked the OpenGL setting and it was set to off. I also tried to turn OpenGL on but it only makes the situation only a bit worse. I also worked through the documentation you mentioned but without any improvements. I also observed that the clock study on one of my charts stucks in the same frequency as the rest of Sierra Chart does. Date Time Of Last Edit: 2023-08-29 17:54:19
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| [2023-08-29 19:09:33] |
| John - SC Support - Posts: 36309 |
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We are not able to help any further than what we have pointed you to previously, as we simply do not have anything else to try or do. If this were a general issue that most customers were having, then there would be something with our software that needs attention, but as this is only related to a particular hardware that you are using, then it implies an issue with that hardware (or at least, an incompatibility of some sort). Again, all the information we have on this is in the documentation we pointed you to. One other item that we will mention that has a large impact on the performance of Sierra Chart (at least with regards to data loading, but not so much once the charts are running) is your drive type. We recommend NVME SSD drives. We wonder if your drive types are very different between the two systems. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-29 19:36:16] |
| __Kai__ - Posts: 14 |
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No it is also an SSD installed. This notebook is also rather powerful and as I said the same CPU, RAM freuquency as the Desktop where everything runs smooth. In the meantime I closed all charts exept of one and it stuck also on a frequent basis. I move the chart up and down with my mouse and on a frequent basis the movement is frozen. The systemload does't even scratch the edges of the system (see screenshot). I've run benchmarks as well and the performance is just fine. Very strange. |
| 2023-08-29 20_32_44-Task Manager.png / V - Attached On 2023-08-29 19:35:09 UTC - Size: 22.11 KB - 105 views |
| [2023-08-30 10:08:19] |
| __Kai__ - Posts: 14 |
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Could solve the problem by myself. Did a clean install. Copied all config files and my charbook from the old installation to the new one. Everything is fine now.
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| [2023-08-30 14:16:20] |
| Sierra_Chart Engineering - Posts: 17191 |
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That does not make technical sense as being a solution if you are using the same configuration and Chartbooks. It makes no technical sense at all and we would expect you would continue to have the same problem. If not, then we would have to assume the issue is at the operating system level, and you have worked around it in some unknown way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-30 14:17:52
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| [2023-08-31 13:13:22] |
| __Kai__ - Posts: 14 |
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I just can tell what I did to solve the issue. I still have the buggy installation on my Notebook. When I open the chartbook from this installation the issue persists. I copied the following data from the buggy installation to the fresh one: Root folder: KeyboardShortcuts4.config Accounts4.config Sierra4.config and from the Data folder the following files: *.Cht (Chartbook) *.twconfig *.StdyCollct After preforming these steps the performance is equivalent to my desktop system. Date Time Of Last Edit: 2023-08-31 13:16:03
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| [2023-08-31 20:15:46] |
| Sierra_Chart Engineering - Posts: 17191 |
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Ok, we are not sure what the issue is then. This should not make a difference.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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